Kartikey Shrivastav
Google
A Disastrous Experience - Steer Clear of This Resort
Our stay at Kinara Village Resort on the 2nd week of April was an absolute disaster. The experience was plagued with inefficiency, rude staff, and a complete lack of basic amenities that one would expect from a so-called “reputed” establishment.
Upon arrival, we were met with shockingly rude behaviour from a front office staff member named Ram. Despite our long journey of over 1,000 kilometres, he refused to let us or our elderly parents settle in before demanding full payment upfront. Our polite request for just five minutes to allow the elders to rest before completing the payment was met with outright refusal and dismissive behaviour. It was an appalling start to our stay.
The failures continued throughout our time at the resort. When we requested extra beds, we were informed that they had none available—an astonishing oversight for a resort of this size and supposed reputation. After much insistence, the manager managed to provide something, but it was just a basic mattress that could be purchased for a mere ₹300. Calling this a solution would be generous.
Hot water availability was another significant issue. On the first day, we managed to get hot water, but by the second day, there was none. The staff attempted to remedy this by offering buckets of hot water, but this was far from adequate or acceptable for a resort claiming to provide quality services.
The food service was painfully slow and below standard. After arriving in the afternoon, we ordered parathas, which took a staggering two hours to arrive. When they finally did, the quality was dreadful—hardly edible and certainly not worth the wait.
The overall experience was a catalogue of failures—rude staff, inadequate facilities, and a shocking lack of professionalism. While the manager made some effort to address a few issues, it was too little, too late.
Kinara Village Resort is far from the tranquil and comfortable retreat it claims to be. Instead, it was an exercise in frustration and disappointment. I strongly advise anyone considering this resort to avoid it at all costs. Spare yourself the unpleasant experience and look elsewhere for a truly hospitable stay.