The Kitano Hotel Tokyo

📍💰⚖️ Comfortable Stay in a Convenient Location. My stay at The Kitano Hotel Tokyo was overall satisfactory, with a few points worth noting. The location is very convenient, with a metro line just a 2-minute walk away, making it easy to move around Tokyo. The hotel is quiet, well maintained, and the service is generally good. That said, I feel that the price-to-service ratio is not fully aligned. For the rate charged, one would expect a bit more in terms of overall value and added details. In summary, it is a solid and comfortable option, particularly due to its location, but there is room for improvement to better justify its pricing.

My wife and I stayed here for about 8 nights to celebrate our wedding anniversary in Tokyo. While this hotel is next to a small freeway, I will say that we did not hear a single car noise from the street. It was very quiet and peaceful. The highlight for us was the staff. They were INCREDIBLY friendly and helpful. Since we stayed so long, we had used a laundry service (to pick up and drop off our clothes to the hotel), ordered Amazon products and had other packages mailed there and they even placed them in our room. We also had a mail out a package and Mr Kato actually took it from us and mailed it for us! The entire staff was so friendly in accommodating us and we were thoroughly impressed. Even the doorman remembered us and greeted us while when we exited and came back. Because the hotel is located in the business district (which means nice and peaceful evenings), the food options were limited. Also, the beds I believe are traditional japanese and very firm (think tatami) so while it was ok for my wife, I was not used to it. While google shows this as a 4-star hotel, I would say the hotel service (turndown, refill drinks, free mini-fridge drinks - restocked daily) and all the "extra" they did for us... we would consider this 5-star level. We had a great stay and would stay there again!

Far better hospitality than we expected from this price range. Concierge is beyond helpful with respectful and detailed service. Restaurants are of an impressive quality. We also adored the surrounding area, and it’s 3 steps away from the station. A winter stroll around the imperial palace area totally cured us.

Absolutely loved staying here, a wonderful hotel, superb rooms and facilities and staff who excel at customer service. Polite friendly, genuinely interested and helpful from front of house, restaurant staff and the door people. |Brilliantly placed, a short walk to nice restaurants or the Asakusa area for a livelier scene. The Metro is just down the road but it is also walkable to the Imperial Palace and Meiji temple if you feel energetic! |The room we had was lovely, as mentioned before in other reviews, it does look out over a dual carriageway but you don’t hear the traffic at all. There is always water etc in the room and is well stocked for shower gel, shampoo etc. Tea and coffee are also well catered for. My one tiny issue was the firmness of the bed, which was very firm and a bit hard on creaking bones that had walked miles each day but otherwise it was a warm and cosy bed.|They can also arrange luggage forwarding if you are travelling around and ensure your bag are sent.|Thank you to the team at the Kitano Hotel, what a pleasure it was to stay with you and I really hope if we are back in Tokyo we will stay with you again.

⭐️⭐️⭐️⭐️⭐️ 5/5 This hotel went above and beyond to make sure my husband and I had a wonderful stay. We asked if they had a spare plug or charger, and they had one ready for us at check-in! The staff were so polite, kind, and helpful in every way. The hotel is equipped with all the amenities you could need, and as a beauty lover, I especially appreciated the little luxuries like the foot mask and other thoughtful touches. Breakfast was lovely and beautifully presented. I wouldn’t hesitate to stay at this hotel again — seven nights just wasn’t enough!

Very overrated relative to our experience. The location is ok (though sterile). The older gentleman who manages the lobby is delightful. But the check in staff are quite inexperienced and lack hospitality skills. There is no one at the front desk after 10pm, quite unusual for a hotel of this caliber. Very small gym. And there is a big highway that runs right outside with the sound of trucks rumbling nightly.

Fabulous hotel and service. Well located hotel close to many central attractions. Subway 2 min walk. Service was impeccable from arrival to departure. Such a kind and helpful team. The room was wonderful. Everything you needed including a free minibar. Bed is very firm our only observation. Breakfast was amazing. Food was lovingly prepared and tasty. Service was so gentle. Must try if you stay here. A real quality hotel and service - highly recommended.

I’ve stayed here more than once. The first time it was convenient for my plans nearby the first time. After that it was just because I liked the hotel (and it’s close to a couple of subway stations).||The hotel basics are impeccable. Quiet and tranquil everywhere. Lovely bath and shower. Good toiletries and amenities, including bath salts. Free soft drinks and beer that aren’t for me these days, but a nice touch.||Food and drink were good. You have to inform them of breakfast plans in advance. The rooftop bar is nice. I wish it was open a little later though.||The small fitness studio in the basement can be used by guests during limited hours. Gyms are uncommon or tiny in Japanese hotels, so this was nice bonus. It’s not huge but is sufficient for both cardio and strength.