Lala
Google
My birthday and my friend’s birthday are two days apart, so we decided to celebrate with dinner at The Kitchen at SkyCity. I originally booked for 7:15 pm and requested a change to 7:30 pm via the booking notes. I received an email confirming this, which I appreciated. However, when we arrived, our booking had been moved to 9:15 pm without any notice. Thankfully, the gentleman at the ground floor reception was very kind and managed to sort out a table for us.
The food itself was very good. We did the “feed me” menu and really enjoyed the small plate of meat with pear — it was outstanding. The main courses were also good overall, though the steak was extremely rare and we were never asked how we wanted it cooked.
Unfortunately, the service in the cellar area on the second floor was disappointing. One staff member was lovely, the asian girl and the male staff, but another staff member treated us noticeably differently, she’s average height, gold earrings, sharp eyebrows, looks like she’s the floor
manager at that area. While she checked on other tables and poured their wine, she skipped our table entirely. Our wine was taken away while it was still half full without asking, and unlike other tables, we were asked to walk up to the counter to collect our bill rather than having it brought to us. It also took time for them to take our order. The experience left us feeling uncomfortable.
Overall, the venue is beautiful with a great setting and ambiance, and the food is good. However, due to the service experience, we would not return. It’s a nice place for photos, but not one I would recommend for the overall dining experience.