Diana O.
Yelp
TLDR: bedbugs and extremely poor management. Don't recommend.
I stayed at The Lafayette on August 31st. I booked directly on their website after a friend suggested staying there, I was excited to try it out. The ladies at the front desk were very nice and pleasant, and the valet drivers out front for the restaurant were as well. The room was fine, seemed clean and the location is nice as well. However, the walls are thin; the neighbors next to me were going through a very messy breakup and I heard it all. An additional note: the streetcar line is right out front and can be noisy depending on the location of your room, but I had earplugs so it was fine. However, I woke up at 6am feeling something crawling on me. I absolutely hate roaches, and I promptly freaked out assuming in the dark that's what it was, but I was wrong. It was a small bug that I'd never seen before, but was 99% sure I knew what it was: a bedbug. I grabbed my earplug case and scooped it inside and snapped it shut. Then I googled bedbugs and yep, that's what it was. Then I did what I SHOULD have done upon entering the room: check for bedbugs. I found 2 more easily just underneath the top sheet that was acting as a fitted sheet. I scooped one of the smaller ones into the same earplug case and promptly packed my stuff and went to the front desk. The shifts had changed and the lady at the front desk was not the same as from when I checked in. I said, "Hi, I was in room #xxx and I woke up with a bedbug crawling on my back. I'd like to speak to the manager to receive a refund please", placing the clear earplug container on the desk. She said, "Oh wow, we don't have bedbugs! We've never had bedbugs!" *The building has been there since 1916, I'm pretty sure at some point in the hotel's history there's been a bedbug.* She then asked, "Do you just carry this little container around with you?!" to which I said, "no, this was holding my earplugs, but you can have it for proof." She came across as implying that I brought in a container of bedbugs to try to get a free hotel stay?! I was pretty flabbergasted. She proceeded to tell me the manager's name (Bobby) and said he would not be in until 10am and she'd have him call me. I asked for trash bags to put my bags in and cover my car seat with and she asked me to put the tiny earplug case into a trash bag because she didn't want to touch it. I left and expected to hear from the manager by 11. I didn't hear from him so I instead called him. He told me he knew about the situation but that they were following their procedure of waiting on Servpro to come out and check the room first. *So apparently there IS a procedure in place for these -nonexistent bedbugs- that the hotel has never had.* He said they were coming within the hour and he'd call me back. He didn't. I had to call back again later and he said they had only found 2 big ones and 3 small ones, (unsure if that included the 2 I caught for them?), so that isn't an infestation or anything and that one of the past guests or 2 had brought them in. (Anything with a SINGLE bedbug is an infestation in a hotel room?!) And that was it. There was no "I'm sorry for your experience", no offer to clean my things, no offer of a refund, he didn't say anything. He was just quiet like he expected me to say ok and hang up. So I said, "can I get a refund, please?" He replied with, "well, how long was your stay?" Me: "1 night". Bobby, "uh, sure, we can do that." That was September 1st. It's now September 20th and I still haven't been refunded. That's ample time. I've called back following up multiple times. My husband has called as well. Nothing. No refund. The management is not concerned with their guest's experience, so, in short, just don't stay here.