So Hyun K.
Yelp
The worst hotel experience. We stayed here for three days. The front desk lady was disrespectful. The hotel never came to clean our rooms (yes, we had two rooms that were not cleaned up). The Wi-Fi connection is horrible.
Day one - The unexpected front desk encounter: We initially had requested for a lake view room, but when we got to the hotel, we were given a room that faced the back side. We asked the front desk lady for a change in the hotel room, but she was very passive aggressive and told us that there are no rooms available and told us to wait for a room change the next day. She told us that she will write a note for the front desk tomorrow but she will not be here (speaking like she was not going to responsible if there were no rooms available the next day). She said we can try to come at 8am the next day for the change. Although we were pretty disappointed with her attitude, since we were tired from our long flight, so decided to just go with it. So we slept, and woke up the next day, and decided to stay in the room that we were given.
Day two - The uncleaned room: We woke up and went about our activities for the day. We went to the glaciers and had a good time. However, when we came back to our room, we were shocked to see that our rooms were not made. The blankets were still the way they were when we left it. We didn't get a new set of towels. The floor was not vacuumed. Everything was still the way they were.
Day three - No WI-FI and disrespectful customer service: We stayed at the hotel for the morning, because both me and my brother had to work at the hotel. This required the usage of Wi-Fi. However, the Wi-Fi was not stable - we couldn't access certain websites freely, and it took forever to load. As a result, we had to use our hotspot to connect, which was a waste of our phone data. Later at night, we ordered some ice cream to the hotel. The food was delivered properly, however, we needed some utensils and asked the hotel to bring us two spoons. However, the lady was very very rude. She responded, "Did you just say spoons? We don't have spoons right now. You're going to have to go to the restaurant and ask. Or just wait for a few hours." And then she immediately hung up, without even giving me a chance to respond to her message.
We paid a good amount of money to stay in this hotel. Although it is not a 4-star hotel, I believe that every hotel should treat their customers like king. This is a service industry, hotels compete with their service and how they treat their customers, but this was horrendous. I've never experienced such a out-right rude treatment from a hotel.
I would not recommend this hotel to anyone. Please go and find another hotel before picking this place to stay.