The Lalit Mumbai

I’m currently staying at Hotel Lalit and unfortunately, the experience so far has been far from what one expects from a so-called 5-star property. The service has been consistently poor — dialing ‘0’ for assistance goes unanswered, the front desk is uninterested and slow, and overall responsiveness is lacking. One of the restaurants was entirely empty, with no staff in sight. I had to physically walk over to an adjacent space to find someone to serve. The soda was served warm, and when questioned, staff candidly admitted that cost-cutting measures were the reason behind such lapses. And did nothing about it! It was evident they were not expecting guests, which is alarming for any hospitality business, let alone one advertising itself as a premium hotel. The furniture feels dated, and while the bathrooms are acceptable, nothing about the property justifies a 5-star rating. If this hotel had claimed to be a 3-star, I wouldn’t have felt compelled to leave a review — my expectations would have been set accordingly. But this level of service and preparedness is simply misleading and unacceptable under a 5-star banner. In the age of digital bookings, we rely on pictures and rating to make our decisions. That said, I do feel for the staff trying to make do in an environment clearly hampered by underinvestment and poor management decisions. The issue here isn’t their intent, but a system that leaves them unsupported and guests disappointed. Would not recommend unless major improvements are made — or unless you’re booking with 3-star (or 2.5) expectations.

Good enough. Love the ambience... Loved the rooms... The service is very slow though, could be better. Parking is available. High proximity to Airport. Pool is very deep, no floaties available. The pool gaurd is also just one and not available at all times. Room service very tardy. Hence 2 stars for service, especially it being a 5 star hotel.

We recently stayed at The Lalit Mumbai and, unfortunately, it fell short of expectations. While it may have once been a 5-star property, it no longer feels like one. The rooms are quite outdated, and the bathroom was particularly concerning — there was visible pink slime in the shower and around the sink, which suggests bacterial growth (likely pseudomonas). It makes you question whether proper cleaning agents like bleach are being used by housekeeping. I booked a room for two adults and a child via Booking.com, clearly mentioning all specifications, yet was unexpectedly charged extra upon check-in. The front desk staff were unwelcoming and not helpful at all, which left a sour first impression. On a positive note, the concierge team was excellent — helpful, professional, and truly the highlight of our experience in terms of service. We arrived late around 11pm and opted for room service. Unfortunately, the food was cold, and no condiments were provided with our side of fries. The egg sandwich, spaghetti, and paneer dish were all underwhelming in terms of quality and presentation. During checkout, I overheard another guest also voicing complaints, which confirmed that our experience wasn’t isolated. Overall, this hotel seems more deserving of a 3-star rating at most. It’s disappointing to see how much it has declined. For the premium prices charged, guests should expect much better standards across the board

Check in experience was excellent. I got upgraded Room and Sandesh was quite helpful in getting it done .|Rutuja in Front Office was quite helpful in guiding me about F&B outlets at the hotel. |Overall it was a nice experience as always

Stayed here for a couple of days during some business meetings in Mumbai back in 2023— and honestly, had a great experience. The room was super comfortable, clean, and had everything I needed. What really stood out was the staff — very polite, helpful, and always around when you need something without being overbearing. Also, the in-room dining was a surprise hit. The food was really tasty — fresh, well-cooked, and honestly better than I expected from hotel dining. Overall, it was a smooth and pleasant stay. Would definitely come back the next time I’m in Mumbai for work.

Excellent place to stay, we stayed over here for 2 night. The room are good and well maintained, food is excellent no compromise in the quality was there and they also provided dairy free vegan food to if asked.

We had a wonderful stay at The Lalit Mumbai with our family. The staff was extremely cooperative, courteous, and always prompt with their service. The rooms were clean and well-maintained, and overall hygiene was excellent throughout the hotel. Truly appreciated the warm hospitality—made our trip all the more enjoyable. Highly recommended for a comfortable and family-friendly stay in Mumbai

Just finished my stay. Quite disappointing. At first they could not find my reservation. They finally managed (“was in a different system”). Evening we went to Asian restaurant. We were the inly guests, got cold food after …1 h waiting. Disaster. Non smoking room and bed linen smelled with cigarettes smoke, room floor looked like after a serious flood. Would not go there again.