Anu Mishra
Google
I’m currently staying at Hotel Lalit and unfortunately, the experience so far has been far from what one expects from a so-called 5-star property. The service has been consistently poor — dialing ‘0’ for assistance goes unanswered, the front desk is uninterested and slow, and overall responsiveness is lacking.
One of the restaurants was entirely empty, with no staff in sight. I had to physically walk over to an adjacent space to find someone to serve. The soda was served warm, and when questioned, staff candidly admitted that cost-cutting measures were the reason behind such lapses. And did nothing about it! It was evident they were not expecting guests, which is alarming for any hospitality business, let alone one advertising itself as a premium hotel.
The furniture feels dated, and while the bathrooms are acceptable, nothing about the property justifies a 5-star rating. If this hotel had claimed to be a 3-star, I wouldn’t have felt compelled to leave a review — my expectations would have been set accordingly. But this level of service and preparedness is simply misleading and unacceptable under a 5-star banner. In the age of digital bookings, we rely on pictures and rating to make our decisions.
That said, I do feel for the staff trying to make do in an environment clearly hampered by underinvestment and poor management decisions. The issue here isn’t their intent, but a system that leaves them unsupported and guests disappointed.
Would not recommend unless major improvements are made — or unless you’re booking with 3-star (or 2.5) expectations.
