Kaustubh S.
Google
A Luxury Hotel That “Harassed” ‘ family and our Sleeping Baby – Absolute Nightmare at The Lalit
As a parent, I am still shaken by the experience we had at The Lalit. After an extremely long and exhausting flight, all we wanted was rest — especially for our infant, who was already overtired and finally managed to fall asleep. That is precisely why we placed the Do Not Disturb sign clearly on our door.
What followed was nothing short of harassment.
Despite the DND sign, the hotel staff kept knocking on our door repeatedly and ringing the room phone nonstop. Each knock jolted us in fear, and worse, woke up our sleeping baby again and again. Any parent will understand how distressing this is — it takes so much effort to calm a tired infant, and the staff showed zero empathy or basic human decency.
We tried ignoring the knocks, thinking they would stop. They didn’t. We tried answering the phone, hoping to explain. Still, the disturbances continued. It felt cruel, aggressive, and completely unnecessary — as if the privacy of a family with a child meant nothing to them.
What makes this even more unacceptable is that this is supposed to be a luxury hotel. Instead of understanding a family’s needs, the staff acted in a way that made us feel targeted and mentally exhausted. This was not service — this was intimidation.
To make matters worse, the food quality was poor, far below expectations, and the service overall was cold and unhelpful. Not once did anyone apologize for disturbing our baby or acknowledge the inconvenience they caused. The entire stay, instead of helping us recover from travel fatigue, made our lives miserable.
As a parent, I would strongly warn other families: do not stay here if you value your child’s comfort, your privacy, or your peace of mind. What should have been a place of rest turned into pure hell, and I will never forget how badly we were treated.
