The Landing Hotel

Staff was responsive, helpful and made sure I was taken care of during my most recent stay. My room was clean, comfortable and convenient and well-stocked with amenities like shampoo, conditioner, makeup remover, coffee, creamer and sugar. I appreciated the refrigerator and microwave to stash and reheat food from on-site and local restaurants serving generous and tasty portions! I also appreciated the layout of the room which made it comfortable to sit, relax and watch tv, or to work. The bed and pillows were perfect for a good rest, too.

I was only staying one night 12/21, showed up & given door keys for room 218 and found someone in the room, changed to room 219, no big deal. Ended up needing to stay 1 more night, after we checked out the next morning the ferry broke down & there were lots of folks standing in line waiting to book a room & your front desk folks were so busy but kept a smile on their face & very friendly! way to stay calm in the crazy! The staff in the restaurant and Jeremiahs are always very friendly, lots of places to eat in Ketchikan, but this is where I like to go! Keep up the good work! Ann Williams

I love the staff at the Landing Hotel & Restaurant. I came over on Guardian Flight with my husband who was in the hospital for 3 days. I stayed at the Landing because it was close to the hospital. The whole ordeal was very stressful, but the staff was so accommodating and I can't express how wonderful it was to feel taken care of. The room was warm, inviting, and I felt safe. I almost cried when I saw the robe in the closet because I only had what I was wearing. Even the shampoo made me tear up. The hotel/restaurant also gave a $10 voucher for breakfast which was a life saver. Just those little things and the compassion the staff showed made my life easier. The biggest thing I was thankful for was the van rides. It was down pouring the whole time I was there and those van rides to the hospital and back kept my tennis shoes dry and took a load of worry off my 3 day stay. The local discount was the cat's meow too since I'm from POW island. The Landing's loyal commitment to community service is unparalleled! I will always stay there when ever I'm in town. Thank you Landing hotel and Restaurant staff!!! Lorraine

I spent 4 nights in the hotel, the first day the room was spotless, however, the following days the bed was not made properly, and toiletries and coffee were not replaced.

Friendly professional and knowledgable about the area. A bonus walking distance to my dentist and the ferry back home. Wish the bed was not so soft . But a great stay with staff that were always helpful.

This hotel has several things working for and against it. The rooms are decent size, the bed was hard but I was able to sleep on it. They offer several pillow options. There were lots of outlets to charge whatever. The mini fridge worked great. The bathtub drained slowly. By the end of my shower, the water would be up to my ankles. The soap proceeded provided was orange and foamy. I didn't think much about that combination until my shower eventually drained and the tub had a layer of orange foam dried onto it. The tub was never cleaned and I had to each day. I dropped a bowl and cut myself. I got blood on a towel. They took all my other towels and left the bloody one there for three days. A lot was a bit dirty, like the windows and window sills. The location is close to the airport ferry and conveniently located 7 minutes from Walmart. The shuttle leaves a lot to be desired. I took a ride to Walmart, only to be told it would be a while before someone could pick me up. After 40 minutes, 9:30pm, I caught a ride from someone, no idea if the shuttle arrived. When I took the shuttle to a convenience store and the driver waited, everything worked well. I could not trust the service to drop me off. The front desk staff was nice. Very helpful and happy to assist. I didn't get her name, but the lady who worked nights was awesome. Overall, it could be worse.

Flying from Florida to Wrangell for work, I had an overnight lay over in Ketchikan. Looked for a place to stay and not knowing the area I started reading reviews on hotels. I chose The Landings Hotel based on reviews. I'm glad that I did. From the time I checked in the staff was terrific, the hotel lobby was clean and the room was great. The room was clean, bed was perfect, good water pressure and hot water. There is two restaurants on the property which made it extremely convenient. Food was good. Upon departure the hotel provides a shuttle to the ferry which is about four blocks away and since it was raining it was much appreciated. The driver was very nice and helpful. I will definitely stay again my next time in Ketchikan.

The Landing is The place to go for Ketchikan. It's close to both the airport and the ferry terminal, has nice rooms, and a good restaurant and good bar right there. Staff is attentive, and prices are reasonable for a full-service establishment.

This review is 100% for a member of the staff named Lynne (I hope I spelled that correctly) who cleans the rooms and is absolutely wonderful! I was looking for an item I had lost, and she took time away from her cleaning to help me find it. Often times, it is the staff that make or break an establishment and while the front desk folks were not particularly friendly, Lynne was amazing. Above and beyond! I hope management takes note of that young lady.

Can't say enough about the friendly service at the front desk. Room was clean and close to the airport with a restaurant that stays open till 10 pm. Easy walk from the airport for a stop over.

It's like staying in an ashtray. Surprised the fire department isn't fining them. The breakfast vouchers are only good until 10am even though they serve breakfast all day. The staff are nice and the rooms sub par. They're just old and half of the items in the room broken. You can hear everything through the walls. The guy in the room next to me had oxygen equipment that kept beeping and was in a w/c. He was smoking on the porch in front of his room next to our room door all night. I'm asthmatic, I felt like I couldn't breath thanks to their lax ability to follow fire code. I wouldn't recommend staying here for $500 night.

Stayed at The Landing for one night on a brief trip to Ketchikan in December. It is located a short walk from the ferry terminal that takes you to the airport. What impressed me the most was how comfortable and clean the hotel was, and the furniture, TV, and other furnishings looked fairly new. We chose to walk into downtown Ketchikan (which is slightly less than two miles) and also took the local bus as well. The staff at The Landing were very friendly and helpful, and they have a neat little diner type restaurant where we had a delicious breakfast. On our next trip to Ketchikan we will most definitely stay here.

This was my 1st time staying here and I loved it. Were something's a little bit older, yes, but the overall effect was wonderful. They remind u of what Hotels could be like when they care about themselves and their guests. A shuttle that will take u anywhere in City Limits, until sometime in the evening. Their housekeeping cleans ur room daily!! Wouldn't complain about the food during our meetings either

The good, friendly for the most part, room was sufficiently up to date. Decent restaurant in the hotel. The bad, room had no airflow and of course no air conditioning and the heat was left on though it was in the 60's and sunny when I arrived. The really bad, to gain airflow of some sort I opened the bathroom window and the main area windows (there are small fans in the closet), helped but not greatly, especially since the staff smokes cigarettes under the awning and I had to shut the bathroom window because of the stench. I mentioned this to the front deck clerk upon checkout, told me to fill out a suggestion card, no apology.

As you may know, I travel for a living. Traveling for a living means I stay in a lot of hotels. A lot of hotels. Many, many hotels. I've become somewhat of a 'hotel snob' over the years, and since I spend multiple days in each location it's got to be good, right? This is my first, hopefully not my last, visit to Alaska. We took the ferry from Bellingham, Washington to Ketchikan, Alaska (which is another review all by itself) and landed in Ketchikan. As far as I can tell, there are really only three hotels in Ketchikan, and during our visit here I will be staying in two of them. The first is the Landing Hotel. Formerly a Best Western, they underwent a change in management and have struck out on their own. A good move, I think. The hotel is clean and cozy and is across the road from the ferry docks: very convenient. I had a large room with a king bed and the usual accessories: TV, mini-fridge, microwave and Keurig coffeemaker (I have a refillable K-cup so I can use my preferred coffee in it). A nice bonus: two white, fluffy bathrobes and premium soaps and shampoo. The room was quiet and the functional window has a screen so I could crack it open for fresh air. No typical HVAC unit here: a baseboard heater keeps the chill away (but I didn't need it). The parking lot is small but there's a garage for normal vehicles (ours is too tall but we found a space in the open). The staff are...amazing. Friendly but not cloying, they are focused on making customers happy, and they excel at it. Properly masked and with sanitizer in easy reach, they made my all-too-brief stay a real pleasure. So when, not if, you come to visit Ketchikan, stay here at the Landing Hotel. You will not be sorry!

Great hotel! From the moment we walked in the doors, we were greeted so warmly. Mylene graciously checked us in early as our ferry arrived mid-morning. She then managed to upgrade us to a suite and gave us vouchers for breakfast! What a welcome to Ketchikan! Mylene also made sure we had everything we needed during our 4 day stay...she's a gem and The Landing is very lucky to have such great person representing them. The free shuttle was much appreciated, as was our driver (Dana?). She was very accommodating and informative and managed to make a rainy day shopping and sightseeing trip fun. We ate at both restaurants while we were here...The Landing and Jeremiah's. Delicious! We've been traveling around Alaska for 2 1/2 weeks and this is by far the nicest hotel we've stayed at. I highly recommend it!

Actually could have given them another 1/2 star. Tough to grade this as I normally stay at Westin's and Marriott's for work but stayed here following a fishing trip before flying out the next morning. The bad stuff is having rooms in narrow hallways in high traffic areas. Stairs that make it tough to roll bags as you have to carry them occasionally. Little on the older side. TV was pretty small and not really setup for the modern day electronics with ample plugs. The good stuff is that the beds were pretty comfortable, clean room and bathroom. Had a decent restaurant and bar on site. Nice staff and shuttle that gets you around town and to the ferry if you need to get to the airport. All in all not bad for an overnight stay.

Compared to My Place (next door) it's dated. The staff seemed stressed and unwilling to assist. The restaurant is convenient but the food is only decent. The hotel claims free breakfast- it is actually a voucher for $10 (there is one $10 item on the menu), and you have to eat between the hours of 6am and 8am. The hotel manager Kevin, was kind and offered an adjustment after we realized the situation with the breakfast. In general the rooms are fine, just be prepared to pay high rates with subpar service.

We arrived in Ketchikan on a Saturday night in the pouring rain. The hotel told us to call when we were on the ferry from the airport which we did. Upon arriving at the exit terminal we called the hotel again. They said their van was on the way to pick us up. After waiting 30 minutes we called again. The hotel is one mile from the ferry terminal. No one answered. After 15 minutes of trying to reach the desk someone finally answered. She said they forgot and would send someone. No a great beginning to our vacation. The hotel is very dated and needs repairs. Someone needs to clean all the cigarette butts in the stairwells and on the property. It Makes the hotel shabby and unclean. Our room was clean and unremarkable. We were in the "newer" section. I can only assume the older rooms were pretty dire. The bath/shower is an accident waiting to Halley. It's an awkward step up. The next day we tried to get the van to take us downtown. Kayla said it was first come first serve. There was no one there. We couldn't get a ride so ended up walking. Kayla was extremely rude and unhelpful. We stayed away as much as we could.

Nice, well kept property - front desk (Kim) check in was a very pleasant experience; and the general manager (Linda) invited me to a quaint managers reception that night up in Jeremiahs Pub - enjoyable conversation, good nibbler, and a comfortable dining room "convinced" me to not seek another dinner alternative. The Pot Roast was cooked to perfection, and the wait service (Albert) was engaging and yet another gem in some lol around great customer service. I'll be staying here on my next trip in the spring!

Very nice locally owned hotel in Ketchikan. The rooms are very clean and nicely appointed, the beds are comfortable. Check in was a breeze and if you are lucky you'll get a parking space out of the rain. Each Wednesday the hotel sponsors a reception in Jeremiah's the pub for a hour for visitors with free drinks and appetizers. During that time I met Linda, the general manager, who is very friendly and accomodating. While I did not use the shuttle, it is available to take you anywhere you need to go in Ketchikan, within reason of course. I received a $10 voucher for breakfast each morning I was there at their cafe, which is just fine for me since I only each a couple of eggs with my coffee. Be prepared to pay more if you are a big eater. Cafe staff were friendly and it looks to be a place where locals like to be for breakfast. Jeremiah's, upstairs from The Landing cafe, was good for dinner. Prices are a bit higher, but you'd expect that for good service and good food. Oh, and did I say clean....yes! All in all, I'll stay again. Thanks for a comfortable stay.

I've been staying at this hotel about 2 weeks a year since 2009. They've always been good to me and now they give you vouchers for breakfast in their café! However, they are dire need of a remodeling. A few years ago the renovated the restaurant upstairs and now they need to renovate and modernize the rooms.

Not very handicap friendly. If your in a wheel chair it's hard to get around in the hall ways of the hotel because the maids carts are left there. The elevator was broken when I first got their and they over charged the card by $115. The food was great but spendy...

This hotel is awesome! We came in to Ketchikan on the Alaska Ferry and badabing, it's right across the street! We checked in way early and badabing our room was ready! We needed to get to places and the shuttle van was there for our beck and call. All day long! Terrific! The beds and linens and pillows are divine! The front desk staff took care of our every need! Needless to say I was stunned and quite impressed. Look no further, this place rocks! Book it, Danno!