The Landing Hotel

Location is great for airport access. It’s close to ferry.|Checking was smooth, they were firm about 3:00pm room availability, busy place during fishing season.|Room was quiet & clean , got a good rest on bed. They do have a shuttle but schedule can get busy w/ delays, just remain calm or call a cab if in a rush. Remember it’s island life, relax a little. Main Street in front of motel can be very busy at times , whatch for traffic if on walkabout. 2 restaurants & bar onsite also, that worked out well.

The staff at the Landing Hotel are absolutely amazing. I came here on a kayak trip and was greeted with a smile and extremely friendly welcome by Jeff who instructed me where to park my kayak and also shared some stories of his own about his ProAngler. I had arrived in town later than planned and had already had a bad experience with a nearby hotel, so we checked out the Landing. My friends and I ate at the excellent pub/restaurant on site and all really enjoyed our meals which were more generous portions than we expected. Everything was prepared to perfection, and the people serving our table not only checked in on how we were doing, but also swapped friendly stories with us. This is a top-quality location, and I have nothing but praise for everyone I met. Thank you!

If you still love 90's decor and threadbare thin carpet, snow on your fat TV then this is the place for you! Our trip started with an unenthusiastic and surly front desk worker who took forever checking us in. No AC here so it was hot and musty smelly. To be fair, with the patio door open at night it was cool....but then there was the worry of someone coming into our room at night (we were on first floor) Some of the area surrounding us looked a little questionable. We were there for a business meeting. Food was late and underwhelming. conference area loud and stuffy. Also if you want to be in the "good" part of Ketchikan, this is not the place. You can walk to town but only through construction areas and industrial buildings. Hotel shuttle takes forever. I gave it 2 stars because the restaurant upstairs was great and hotel is close to the airport if that is what you are looking for. Also there was 1-2 workers during our trip who were great. Sorry I didn't catch their names. but bottom line is staff is 50/50 on helpfulness. This is probably great for fishermen who don't care about the place. We were gone most of the day as well on excursions, but I prefer a cleaner, updated, friendlier place.

The clean rooms and friendly staff made for a pleasant stay. The rooms were comfortable and well-maintained, and the fast WiFi connection was a huge plus. I was particularly grateful for the blackout curtains, which were a lifesaver during the summer nights.

I am writing to express my extreme frustration and disappointment with The Landing Hotel for cancelling my reservation without any prior notice or explanation. I made this reservation back in April, and when we arrived to check in on August 8th, 2025 we were shocked to learn that it had been cancelled by someone named Britany the night before at 11 PM. At no point were we notified—no email, no phone call, nothing.||If I had cancelled the reservation on such short notice, I would have been charged immediately. Yet, despite your complete failure to communicate, we were left stranded and forced to find alternative accommodations at our own expense. This level of unprofessionalism is unacceptable, especially given our years of loyalty to your hotel.| I expect this matter to be resolved promptly. Failure to do so will guarantee that we never return and will share our experience widely.||Heather M

Our room was on the 1st floor. It was an older room that needs some updating (needs paint, new carpet and ceiling tiles). Our bed was comfortable, our pillows were fluffy, the shower was amazing, tv was big and the Keurig coffee pot was great! We had dinner at Jeremiah’s (upstairs of the hotel) which was delicious! The location is perfect for anyone catching the Ferry and the Hotel shuttle will take you to the airport, just a few blocks away. The front desk staff were friendly, helpful and eager to answer any questions.

I would have liked to be giving this place a good review--the location across from the ferry terminal is ideal for catching a ferry (especially at odd hours), and the rooms are a good size and even have enough chairs for a family! However, I am leaving two stars because our toilet broke, they refused to fix it, and they refused to even discuss a refund. Our first day (a Friday) it broke after one flush, and a maintenance guy came and did some decent fix. It broke again the next day (Saturday), and over the course of the day, we put in 4 different requests, kept being told that they'd look at it, and in the evening were finally told "he took a look at it and doesn't know how to fix your toilet, so there's nothing we can do." We were left with a toilet that would only flush by us trying to use the ice bucket to transfer water from the bathtub spout into the upper tank, which only worked at a speed requiring some coordination. Obviously we should not pay full price for a room whose toilet doesn't flush. However, the front desk agent said "I'm not authorized, contact a manager." We emailed the manager nearly a week ago and have heard nothing. So in sum, stay here for the ferry at your own risk. If things go well you'll be fine, but if anything breaks, good luck.

We stayed 2 nights, it was very nice. Near the airport, they will send shuttle for you once you have come over on the ferry. Public bus stops nearby and a supermarket 2 blocks away. Great restaurant off lobby, and staff friendly and helpful. Room was comfortable and we enjoyed

This review is 100% for a member of the staff named Lynne (I hope I spelled that correctly) who cleans the rooms and is absolutely wonderful! I was looking for an item I had lost, and she took time away from her cleaning to help me find it. Often times, it is the staff that make or break an establishment and while the front desk folks were not particularly friendly, Lynne was amazing. Above and beyond! I hope management takes note of that young lady.

Can't say enough about the friendly service at the front desk. Room was clean and close to the airport with a restaurant that stays open till 10 pm. Easy walk from the airport for a stop over.

It's like staying in an ashtray. Surprised the fire department isn't fining them. The breakfast vouchers are only good until 10am even though they serve breakfast all day. The staff are nice and the rooms sub par. They're just old and half of the items in the room broken. You can hear everything through the walls. The guy in the room next to me had oxygen equipment that kept beeping and was in a w/c. He was smoking on the porch in front of his room next to our room door all night. I'm asthmatic, I felt like I couldn't breath thanks to their lax ability to follow fire code. I wouldn't recommend staying here for $500 night.

Stayed at The Landing for one night on a brief trip to Ketchikan in December. It is located a short walk from the ferry terminal that takes you to the airport. What impressed me the most was how comfortable and clean the hotel was, and the furniture, TV, and other furnishings looked fairly new. We chose to walk into downtown Ketchikan (which is slightly less than two miles) and also took the local bus as well. The staff at The Landing were very friendly and helpful, and they have a neat little diner type restaurant where we had a delicious breakfast. On our next trip to Ketchikan we will most definitely stay here.

This was my 1st time staying here and I loved it. Were something's a little bit older, yes, but the overall effect was wonderful. They remind u of what Hotels could be like when they care about themselves and their guests. A shuttle that will take u anywhere in City Limits, until sometime in the evening. Their housekeeping cleans ur room daily!! Wouldn't complain about the food during our meetings either

The good, friendly for the most part, room was sufficiently up to date. Decent restaurant in the hotel. The bad, room had no airflow and of course no air conditioning and the heat was left on though it was in the 60's and sunny when I arrived. The really bad, to gain airflow of some sort I opened the bathroom window and the main area windows (there are small fans in the closet), helped but not greatly, especially since the staff smokes cigarettes under the awning and I had to shut the bathroom window because of the stench. I mentioned this to the front deck clerk upon checkout, told me to fill out a suggestion card, no apology.

As you may know, I travel for a living. Traveling for a living means I stay in a lot of hotels. A lot of hotels. Many, many hotels. I've become somewhat of a 'hotel snob' over the years, and since I spend multiple days in each location it's got to be good, right? This is my first, hopefully not my last, visit to Alaska. We took the ferry from Bellingham, Washington to Ketchikan, Alaska (which is another review all by itself) and landed in Ketchikan. As far as I can tell, there are really only three hotels in Ketchikan, and during our visit here I will be staying in two of them. The first is the Landing Hotel. Formerly a Best Western, they underwent a change in management and have struck out on their own. A good move, I think. The hotel is clean and cozy and is across the road from the ferry docks: very convenient. I had a large room with a king bed and the usual accessories: TV, mini-fridge, microwave and Keurig coffeemaker (I have a refillable K-cup so I can use my preferred coffee in it). A nice bonus: two white, fluffy bathrobes and premium soaps and shampoo. The room was quiet and the functional window has a screen so I could crack it open for fresh air. No typical HVAC unit here: a baseboard heater keeps the chill away (but I didn't need it). The parking lot is small but there's a garage for normal vehicles (ours is too tall but we found a space in the open). The staff are...amazing. Friendly but not cloying, they are focused on making customers happy, and they excel at it. Properly masked and with sanitizer in easy reach, they made my all-too-brief stay a real pleasure. So when, not if, you come to visit Ketchikan, stay here at the Landing Hotel. You will not be sorry!

Great hotel! From the moment we walked in the doors, we were greeted so warmly. Mylene graciously checked us in early as our ferry arrived mid-morning. She then managed to upgrade us to a suite and gave us vouchers for breakfast! What a welcome to Ketchikan! Mylene also made sure we had everything we needed during our 4 day stay...she's a gem and The Landing is very lucky to have such great person representing them. The free shuttle was much appreciated, as was our driver (Dana?). She was very accommodating and informative and managed to make a rainy day shopping and sightseeing trip fun. We ate at both restaurants while we were here...The Landing and Jeremiah's. Delicious! We've been traveling around Alaska for 2 1/2 weeks and this is by far the nicest hotel we've stayed at. I highly recommend it!

Actually could have given them another 1/2 star. Tough to grade this as I normally stay at Westin's and Marriott's for work but stayed here following a fishing trip before flying out the next morning. The bad stuff is having rooms in narrow hallways in high traffic areas. Stairs that make it tough to roll bags as you have to carry them occasionally. Little on the older side. TV was pretty small and not really setup for the modern day electronics with ample plugs. The good stuff is that the beds were pretty comfortable, clean room and bathroom. Had a decent restaurant and bar on site. Nice staff and shuttle that gets you around town and to the ferry if you need to get to the airport. All in all not bad for an overnight stay.

Compared to My Place (next door) it's dated. The staff seemed stressed and unwilling to assist. The restaurant is convenient but the food is only decent. The hotel claims free breakfast- it is actually a voucher for $10 (there is one $10 item on the menu), and you have to eat between the hours of 6am and 8am. The hotel manager Kevin, was kind and offered an adjustment after we realized the situation with the breakfast. In general the rooms are fine, just be prepared to pay high rates with subpar service.

We arrived in Ketchikan on a Saturday night in the pouring rain. The hotel told us to call when we were on the ferry from the airport which we did. Upon arriving at the exit terminal we called the hotel again. They said their van was on the way to pick us up. After waiting 30 minutes we called again. The hotel is one mile from the ferry terminal. No one answered. After 15 minutes of trying to reach the desk someone finally answered. She said they forgot and would send someone. No a great beginning to our vacation. The hotel is very dated and needs repairs. Someone needs to clean all the cigarette butts in the stairwells and on the property. It Makes the hotel shabby and unclean. Our room was clean and unremarkable. We were in the "newer" section. I can only assume the older rooms were pretty dire. The bath/shower is an accident waiting to Halley. It's an awkward step up. The next day we tried to get the van to take us downtown. Kayla said it was first come first serve. There was no one there. We couldn't get a ride so ended up walking. Kayla was extremely rude and unhelpful. We stayed away as much as we could.

Nice, well kept property - front desk (Kim) check in was a very pleasant experience; and the general manager (Linda) invited me to a quaint managers reception that night up in Jeremiahs Pub - enjoyable conversation, good nibbler, and a comfortable dining room "convinced" me to not seek another dinner alternative. The Pot Roast was cooked to perfection, and the wait service (Albert) was engaging and yet another gem in some lol around great customer service. I'll be staying here on my next trip in the spring!

Very nice locally owned hotel in Ketchikan. The rooms are very clean and nicely appointed, the beds are comfortable. Check in was a breeze and if you are lucky you'll get a parking space out of the rain. Each Wednesday the hotel sponsors a reception in Jeremiah's the pub for a hour for visitors with free drinks and appetizers. During that time I met Linda, the general manager, who is very friendly and accomodating. While I did not use the shuttle, it is available to take you anywhere you need to go in Ketchikan, within reason of course. I received a $10 voucher for breakfast each morning I was there at their cafe, which is just fine for me since I only each a couple of eggs with my coffee. Be prepared to pay more if you are a big eater. Cafe staff were friendly and it looks to be a place where locals like to be for breakfast. Jeremiah's, upstairs from The Landing cafe, was good for dinner. Prices are a bit higher, but you'd expect that for good service and good food. Oh, and did I say clean....yes! All in all, I'll stay again. Thanks for a comfortable stay.

I've been staying at this hotel about 2 weeks a year since 2009. They've always been good to me and now they give you vouchers for breakfast in their café! However, they are dire need of a remodeling. A few years ago the renovated the restaurant upstairs and now they need to renovate and modernize the rooms.

Not very handicap friendly. If your in a wheel chair it's hard to get around in the hall ways of the hotel because the maids carts are left there. The elevator was broken when I first got their and they over charged the card by $115. The food was great but spendy...

This hotel is awesome! We came in to Ketchikan on the Alaska Ferry and badabing, it's right across the street! We checked in way early and badabing our room was ready! We needed to get to places and the shuttle van was there for our beck and call. All day long! Terrific! The beds and linens and pillows are divine! The front desk staff took care of our every need! Needless to say I was stunned and quite impressed. Look no further, this place rocks! Book it, Danno!