Mallory L.
Yelp
05/01/2019: updating again. Has been a good few months. In January, I had a Blue Apron box get delivered to the office and no one logged it, so I didn't get a notification that it was in the office. When I saw it had been delivered on the day I was expecting it, I went to the office to see if it was there and they said they didn't have it. Two days later someone called to tell me my Blue Apron had been there for two days and that I needed to pick it up. It was spoiled when I picked it up (they did reimburse me for the cost of the box, which was nice). However, they have recently hired new office staff. Today, I had a box delivered, and not only did the gentleman call to tell me I had a box delivered that "looked perishable," but he also insisted on carrying the box to my car for me. That was excellent customer service, and I definitely appreciated it.
02/13/2019: updated again to add that they're constantly doing maintenance and drilling/hammering on the sides of the buildings with no advanced warnings, so if you work night shift forget about any chance of sleeping, or if you work at home, hopefully you can work through the distractions. If not, don't li
Updated to add: we also have a huge cockroach problem. Always something good here.
I'd give 0 stars if I could. I moved in 2.5 weeks ago and have regretted it ever since, facing one problem after another.
On move-in day, I was supposed to be able to move in at 9am. They called me at 9am to tell me my apartment wasn't finished over the weekend like it was supposed to be, but that it would be finished by noon and I could move in at 2pm. My parents had driven down from Illinois to help move and were on a strict timeline, so that was very inconvenient. Anyway, we dealt with it, showed up at 2pm, and the people were still in my apartment working. The place was a filthy mess, I didn't have working plumbing and couldn't use my own bathroom, and to top it off, it's required to have your electricity connected by the day you move in, so I was paying for the A/C and when I showed up the door was wide open (this was in June, they had been air conditioning the outdoors, apparently). Additionally, when they were working in the bathroom, they broke my bathroom mirror and it wasn't replaced until two days ago, so I went without no bathroom mirror for 2 weeks. To compensate for all of these problems, they offered a $50 credit to my account -___-
Next issue: I moved at the end of June, and the apartment wouldn't even give me the keys until I paid my move-in fees (understandable). A week later, my July rent was due. I was unable to pay my rent online because it said I still owed for my move-in fees. I called corporate to ask them what the issue was and see if they could get it resolved soon so that I could pay my rent online. Corporate billing department said they'd look into it and call me back. They never called me back. I had to go to the leasing office and pay my July rent with a check-again, an inconvenience, but whatever. Here's where it gets good-yesterday, I got an email stating that I have an account balance that includes my move-in fees and newly added late fees. The best part-The Lanesborough had already cashed the check that they said I didn't pay (I moved in on 25th, the check was cashed on June 27th), so at this point they're just playing with my money. They made me send them a picture of the front and back of my check, which I had to get from the bank, to prove that the move-in fees had been paid. If they could have just called me back when I initially called them two weeks ago, we never would've had this issue. Customer service is severely lacking.
For having lived here only 2.5 weeks, I've already had more problems than I've ever had with any apartment ever. I am severely regretting signing a 13-month lease, and would never recommend living in a Richdale-owned apartment complex to anyone.