The Lanesborough

I lived here for two years and absolutely loved everything about it. We found this place through a referral and took a chance by moving across the state—and it ended up exceeding all our expectations. The amenities are great. The gym isn’t huge, but it has all the machines you need for a solid workout. They also have a study room, an indoor cycling space, a dedicated yoga area, and even a squash court. The pools are cleaned daily, and maintenance is always quick to respond. Mr. Yoyo, the manager, is incredibly friendly and gets things done right away. The office staff is always responsive and helpful whenever you need anything. The property is clean and well-maintained. Pest control is available when needed, and the carpets were spotless before we moved in. If you’re considering moving here, I highly recommend the B1 floor plan—it’s the best one they offer. The location is also a major plus. It’s close to the railway, which is super convenient, and you're just 5 to 10 minutes from restaurants, coffee shops, walking paths, and transit. It’s a great place to live, especially if you enjoy biking or going for walks.

Three years here, three years of problems! From my bathroom not having all the flooring for MONTHS when I first moved in (literally just a chunk of plywood), to my car (and 15 others) getting broken into (it was even in the news, admin didn’t even acknowledge it happened, let alone helped us out with the expenses of repairing our windows), to the fact that they charge you $35 for valet trash every month and the trash pick up only comes twice a week if you’re lucky (my trash has been sitting outside in the heat since THURSDAY and it’s Monday now). They take very little care of the outside of the buildings, letting them accumulate bugs, cobwebs, wasp nests, etc. In the last year, there’s been a lot of shady movement with some new tenants, big parties on the weekends, empty alcohol bottles lying around the complex. And all of this while they raise the price significantly every year, despite the lack of maintenance. Oh, and remember the floor issue I mentioned at the beginning of my three years? The corporate offices basically told me they’d only fix it in a timely manner IF I removed the review I had written back then on Google (which I did). Ever since then, the young woman at the leasing office was super rude and unprofessional any time I came to ask for anything—I’m guessing she knew about the Google review. Really awful, disagreeable lady. The most alarming thing about living here is the EXTRAVAGANT electricity bills for six months out of the year—May to October. Over $250 a month. The apartment might not be insulated properly, the AC is definitely ancient and does not cool properly (so it runs every minute of every day). Oh and the cherry on top? They’ve now decided to charge me a penalty of $20 for not having proof of renters insurance even though I’ve had uninterrupted coverage of renters insurance since the day I moved in back in 2022. Ridiculous. I’d stay you’re better off staying elsewhere.

As I am a doctor from Thailand, being here for a medical training. I think this apartment is the best for who works or being trained in the Texas Medical Center (MD Anderson cancer centre, Memorial Hermann, Baylor). Its location is the best. You can go to the hospitals by MetroRail (light train going to downtown) easily. The train station is so close to the apartment and the walk way is not deserted because there is a big car park for medical personnels beside the train station. You can go to your hospitals easily within 2-3 train stations, within 20 minutes. There are also 3 pretty big supermarkets nearby which are Fiesta , Krogers and Randalls. You can drive there for about 5 minutes.( There are no supermarket along the train stations, The transportation in this city is not really good in my opinion.) The environments are good with old style and warm looking buildings and well maintained trees and flowers. You can feel safe with automatic apartment gates using key fob and car sticker and the intrusion alarm system in every doors and windows of your apartment. I have seen patrolling guards in the gym and car parks during in the late of the night. The apartment officers, manager and maintenance team, Almost all of them are friendly, You can even call the maintenance for urgent or emergency maintenance conditions. The gym is really good comparing to the others nearby, with various kind of equipments and its spacious. There are also free yoga class and cycling class in the gym but I am not interested in those classes. The main pool is nice. When the weather was hot, I often enjoyed swimming in the pool. The room has old style and warm looking environment. The AC and heater work well. The room has built in oven and stove that work very well and auto ice making refrigerator, dish washer machine. And the most important, washing machine and tumble dryer are also in the room and work very well. Bath and hot water can relax you very well. The electric appliances are quite in a good old style but some rooms have been replaced with more modern appliances. I have visited other 3 apartments nearby where my friends live, I prefer this place most. I did not give 5 stars because at the first month I stayed on the first floor. And I found that the AC machine beside my bedroom window was too noisy for me so I asked them to move to second floor. Overall I feel very happy living on the second floor. This place is definitely one of the best apartment near Texas Medical Center. My family members have visited me here for a week. They all like this apartment and prefer this apartment than my friend's apartment. I am going to go back to my country soon in next year. I am going to miss this place, once I felt like home.

When I first moved here in 2022, I loved it but with all the issues we started having, I can’t say that I can live here anymore. To start, our apartment is riddled with black mold. We understand that it could have been in part due to the hurricane but it’s been 9 days since we reported that we need help immediately for the mold and it has not been dealt with at all. It has caused property damage. My $300 designer bags are a biohazard, they are trash now as the mold on them irreparable. Shoes? Utterly ruined. You would think that black mold is of the upmost importance but I guess not. Ignoring this massive issue all together, there are constantly signs posted in the mail room regarding FREQUENT break ins, theft, car jacking, etc. You’d think that with all the pamphlets taped to the wall and the constant crime that we would be made aware of this and that security would be ramped way up right? LOL NO! Despite the fact that we have a “security hut” outside the entrance, there’s NO ONE IN THERE EVER EVER EVER. Occasionally there is a “security guard” in the complex by the dumpsters, but by security guard I am old man dozing off inside his car not actually guarding. The gate closest to our apartment is constantly broken and either left open for the world to stroll on in to the complex, defeating the purpose of a gate altogether or it’s jammed closed and you have to go the long way through the entrance gate. You’d think with the prices we get charged that it would cover the cost of maintaining the gates, nope. Lack of maintenance seems to be a common theme for this complex. They always say they have “emergency maintenance” people but the times we have needed it we’ve been told that they are off or that they are in Dallas on another property. Our AC broke last year and they took their sweet time getting around to us because “emergency maintenance is out of the city". Another grievance with this place is that they send out emails monthly about their “refer a friend program”, which sounds good in theory but when I was still a fan of this complex, I referred my friend to live here for a credit to my rent balance to both parties. Surprise, surprise, my friend received the credit to his account but we were told that no such friend existed, that the program didn’t exist, etc. We had proof of this but it was quickly disregarded and we never saw a penny. My key fob for the apartment has never worked in the two years i’ve lived here. We tried many, many times to get it to work but “oops we don’t know what’s wrong”. I should have known better from the get go, when we first were moving in we were promised a specific unit, we had requested one on the first floor with the upgrades (no carpet) and come 2 days before moving in we were given a sad violin speech about how they were having issues with the tenant from that apartment and we couldn’t have it, mind you we had already signed a contract for that specific unit. Lanesborough, either make sure the unit is actually available or don’t fake offer something you know you cannot provide!! We were instead given a unit on the third floor with carpet (unlike our request) so that we could still move in on the day we had already paid our movers to do their business. The issue with this isn’t the carpet or relocation per se, it’s the fact that they knew they had issues with the tenant and still tried to give us a unit they KNEW wouldn’t work, selling a lie to us to get us to move in because they knew carpet was a no no for us because we wanted to adopt a pet. I found that particularly scummy. Overall, if you don’t mind slow maintenance, moldy apartments, car break ins, no security, multiple leaks through both leases, broken gates, poor & untrue communication from management (did I mention they NEVER pick up a single phone call) , a decent gym, and a wonderful location, this is the place for you! Otherwise keep looking.

Move in last August 9, 2019 so far I am satisfied with the unit i am in. The complex is very close to train station about 3 minutes walk. A few minutes to the grocery store via car. (Fiesta, Target, HEB, etc) There were some issues with the unit that needed maintenance (Faucet was leaking under the sink, a few bugs once in a while and a loose toilet but was immediately taken action by the maintenance team within 24-48 hrs upon request. Thermostat was faulty one time and keeps dying. I made a report per emergency hotline and log in a request via there online portal around 5 pm. I was expecting the issues to be resolve the following day but around 8 pm the AC maintenance guy came to check and fix the thermostat which just needed some battery replacement. During the heavy rains a few days ago i notice that there was some bubbling and water drips in the ceiling The apartment complex has 3 swimming pools: The main pool near the community center is well maintained. One of the pool is surrounded by trees which is really nice during sunny hours and the other one is in the open area surrounded by bushes. The all the pools appears to be clean but i think maintenance can do a better job removing the leaves (floating and the ones that sunk under water). The activity center (gym, activity rooms, study area and toilets) appears to be well maintained and always clean. True enough from other previous reviews if your living in the lower unit you can hear heavy foots steps upstairs. So far the foots steps can mostly be heard in the kitchen area and not in the bedrooms. Once in a while you can hear sirens from ambulances and police cars. Given this apartment is near the medical centers this will be very common thing. So far given the thick drapes i installed the noise haven't been a bother during sleeping hours. With issues to safety, so far i have seen some CCTV's installed around the parking area and the common grounds. The Access gates are working well. I could say i feel very safe inside the apartment complex. Shout out to the people at the leasing office. They are very helpful in addressing my issues and concerns. There were some delays in paper work but was pretty much manage accordingly. Every now and then you will receive emails from the leasing office on updates and events. Overall i would rate Lanesborough Apartment 8/10.

I lived here between July 2023-June 2025. Pros: close to medical center, relatively quiet, fine enough gym Cons: - Knowingly overcharged me rent my final month and didn't tell me correct prorated rent until the 4th of the month, once it was considered late. Charged over $130 from my deposit as a late fee. Corporate has now ghosted me for over a month - Pet waste bags always littered the sidewalks along Phoenix Dr. I once counted over 30 doggie bags on one side of the road on my walk home. - $25 a month (separate from the $92 amenity fee) for trash pickup 5x/week, but they come 2-3x/week. They also leave trash all over the stairs and grounds whenever bags break because they literally throw them over the railing off the top floors. A dirty diaper once sat on top of a bush for over 2 weeks. - Could never reach anyone in the office over the phone. Always have to go in person during office hours to get questions answered. - Echoing someone else's review of $250 energy bills. Even once they replaced my AC (after the 4th time it went out), bill was over $250 during the summer and I kept AC on 74 at all times

Miguel Roura replaced my AC filter on a Friday evening within 5 hours of making a phone call to the answering machine. He was very respectful and efficient

Good afternoon! I have been living in Lanesborough for half a year and I am very happy. I would like to say a big thank you to the apartment maintenance team. For six months I had breakdowns with plumbing and air conditioning. I left a request for repairs in my personal account. So, the repair work was carried out the next day. The workers are polite and friendly, they put on shoe covers at the entrance to the apartment and gloves, if there is trash, they clean up after themselves. Thank you very much for their work and efficiency. I also asked if it was possible and it would not be difficult for them to bring me a third shelf for the refrigerator, since the refrigerator is large and with two shelves in it I am extremely inconvenient. And voila! A couple of days later, a shelf was brought for my convenience. Thank you Lanesborough! This is my first experience of living in apartments and I am happy that I chose Lanesborough! I am satisfied!

The management company are scammers. I know, sounds crazy but I'm not joking. But I'll do a quick general review first in case you don't feel like reading my entire story about getting scammed: All the other problems mentioned in other reviews are still there. Rats, mold, roaches, car break ins, leaks, you name it. Again, just spend a little more money and live somewhere else. You'll make up the difference in rent quickly by not having to pay crazy electric bills bc the insulation is terrible, you won't have to spend money to fix stuff yourself, and other companies WONT TRY TO SCAM YOU AFTER YOU MOVE OUT!! Ok onto getting scammed: We lived here for a year, always paid rent on time, we're good tenants, and what do we get in return? Richdale (the management company) trying to steal money from us. At the end of our time at Lanesborough we were going to stay about 2 weeks past our signed lease date. I asked the leasing office if that was ok, they said yes we would just need to pay the prorated rent for the month plus anytime past our signed lease would be their month to month rate. All of that is more than fair. They said I would need to call their account services line to get the prorated amount to pay for our last month as the staff at the leasing office can't provide those numbers. This is where the problems started.... First of all, I had a really hard time reaching their account services line to get how much I needed to pay. Which stressed me out because I didn't want to pay a late fee if I didn't get the amount in time. When I finally reached the line I was connected with Christianne. She provided me with the number I was supposed to pay. She also sent an email with the break down of the charges upon my request and I immediately paid the amount she provided. Sounds like no problem? Wrong. Two months later when I've been living at our new place in a different state, I get a letter from Lanesborough stating that I still owed $881.30. This was shocking as I did everything they told me and paid all our bills on time. Not to mention it's a large unexpected expense. When I called account services again they said that THEY made a mistake in the numbers THEY provided me. At this I felt better because it was THEIR mistake, I did everything I was supposed to do so I wouldn't be on the hook for it, right? Again, wrong. They insisted that it was still a "valid charge" and my options were to either pay it or it would be sent to collections. Again I was shocked because this is over two months since I originally called them, they had not been in contact in anyway since then. It actually seemed like they realized their mistake while I was on the phone with them the second time. Still the only amount from them that I have in writing is the one they originally sent me with their original breakdown. I'm actually worried that if I pay this new amount they'll just reach out again in 2 months and demand more money saying "they made another mistake" since there has been no accountability, nothing in writing, no professionalism, and their systems seem like a mess. Anyway now I'm in this terrible situation where I don't know if it's better to just let get away with stealing the money and hope there's not another "mistake" or let them send it to collections and hope it doesn't tank my credit. Regardless, no apartment is worth this hassle, choose a different place. Please I'm begging you, I wish I did. The two account services people I dealt with were Christianne and Jamie. They were passive aggressive telling me "Another $800 isn't that much and I should just pay it" and no help. Attached is a photo of the original email they sent with the original amount I paid to prove I'm not insane.

If I could give zero stars, I would do not waste your time at this apartment, complex, or any of the ones that are owned by the same company

Y'all. Don't live here. My unit was not cleaned on move in day. There were sauce packets in the drawer, thick layer of dirt on the floor, and smelled like an ashtray. The apt did clean and do air treatment, but the ashtray smell is definitely still there. After getting kicked around to different leasing agents, corporate, customer relations, etc. for a week, finally was able to meet the manager. She basically said "we did everything. It's not that bad. It's your fault your sense of smell is intact". THERE'S ABSOLUTELY NO RECOURSE FOR RESIDENTS. I got an insight in the 3 hours waiting in their leasing office. There were complaints of things not fixed after 5 visits, things not fixed after 2 weeks of work order, work order showing completion without work being done, even discrepancy in rent $ listed in lease vs. quote. They are completely unreachable by phone. Yes the leasing agents are mostly nice, but that does not translate to things getting done. Spend your hard earned money somewhere else.

RATS! RATS! RATS! I've been dealing with a RAT problem for over a month now, and nothing has been done about it. I haven't even been staying in my apartment because it seems like nothing is being done about it, everyone is just taking their time cause they don't have to deal with the rat. Don't move here, move somewhere else.. 0/10 !!!!!!!

Terrible customer service. Mold everywhere. If you care about your health please avoid

I've lived here for fours years now in three different units. Some good experiences, but a little more not so good. First apartment was a 2x2. Starting on day 1, we had a major cockroach infestation. My roommate and I tried our own traps and the apartment sent pest control pretty often, but it never worked. We were eventually offered to bomb the entire apartment, but declined because we had a cat and would not have had a place to go for a week (guess that's on us). Eventually, we just learned to live with the issue for the rest of the year and decided to move to a different unit. Hope the next tenants didn't face the same issue. Second apartment was a renovated 1x1 on the third floor. This was probably my best time here. Minimal maintenance issues, higher ceilings, and no cockroaches. Had a pretty good experience this year. Third apartment was a 2x2 again in an older building. We have minimal pest issues, but now there are issues with the flooring. Our living room floor is slanted at parts and some areas make noise when we step on them. We just tried to avoid these areas for the sake of our lower neighbors. When our upstairs neighbors moved in, we were on the receiving end of the noise. Everywhere they walked, there was tons of creaking and their steps boomed as if the floor was paper thin. We discussed with the neighbors and they really tried to lighten their steps and lay extra carpet to reduce the noise, but the creaking was still always there (can't blame them). The leasing office reached out to our neighbors about the noise, but beyond that they've only offered suggestions of playing white noise during the day and stating that the building is up to code. Slightly disappointed. There are some pros: close proximity to the med center, gym/pools are relatively nice, friendly neighborhood cats, package system is pretty secure, maintenance team is legit responsive Other cons: gate security fluctuates, reports of break ins/robberies held at gunpoint during the day, feels like the leasing office had a lot of turnover in the recent years (may have settled down now) Overall, the experience you'll get with the complex is probably going to vary. While you probably won't experience all of the negative things said in reviews here on yelp, it's definitely important to consider facing them as a definite possibility.

I called to inform the property that my roof was leaking on Jan. 20th after returning from work. I was told by the representative that someone would be out to look at the leak. No one came. I called Thursday night (Jan.20th) to explain after warming up my apartment that water was also leaking from the fire alarm. The carpet was damp. I laid a napkin on the ground to double check before calling.I left a voicemail for the property manager on Thursday night. No return phone call or maintenance request update until I called again on Saturday (Jan. 22nd). On Saturday I was told by someone that maintenance would be out to look at the leak & fire alarm before the guys went home for the day. No one showed up again. When I called the office after a few hours there was no answer like usual. On the morning of Jan.24th I received an email with an update about someone performing maintenance work in my specific apartment. No one showed up during that time to look at anything, to fix anything, or to give me an update about what was happening or my next steps (it has been raining on & off in Houston for the past 2 weeks). So my roof had been leaking on & off. I stayed with a friend in case the water leaking from the fire alarm started an electrical fire/damage. The email I received said the work order was performed but no details were given. It did not provide any information on what was particularly updated. Upon calling shortly after checking in to see if someone actually showed up, it was communicated through a friend that no one showed up to my apartment to check out anything. I called the property minutes after getting the email and was told that they updated it in the system on their side (& I could not see the request on my end since they began the process in the office) & the roofing company would be out to look at it soon. They communicated that they did not know when they would come but a few days per the corporate office. I followed up again with a phone call on Monday Jan.31st & to no avail I was told that the company in Omaha scheduled the roofers but my property has no idea when they will be coming to check out the leak in the ceiling, the leak in the fire alarm, or to check the water damage from the carpet in the hallway since it's been raining & they don't come out when it's raining (no rain the week prior mind you) This process began Jan. 20th & it has been more than +7 days. I have had to live elsewhere on days when it has rained in Houston over the past 2 weeks due to a damp carpet in the hallway & a leak from the ceiling & fire alarm. I have left voicemails for corporate as well with no call back. I have seen other damage to my building in specific that I have taken pictures of so others are aware that if this property cares nothing about the exterior of buildings you could not possibly believe they would handle the interior of individual apartments more efficiently. In any case don't move here, it's not worth the headache with the current property management. The prior property management would have handled this more promptly & have answers when you as a tenant have questions about your living conditions. ***Update: maintenance was sent to my apartment after forwarding the email to corporate & had no idea I had a leak. We also checked out the dish disposal because it would only hum. After moving items under my sink he discovered there was a leak in a tiny piece from the pipes that were connected. He kindly vacuumed the moldy water, changed the piece out, & even changed my air filter for me while double checking the leak. The maintenance team is very kind but sadly overworked! Still no word from the property manager Millie. I was told she would call me today about my apartment since she has yet to do so. I have also left voicemails for corporate in Omaha as well & no response or call backs. Check out the attached photos

It's not a safe place to live. The garage gate was broken several times during the 15 months when I lived there, and every-time it took almost 2 months to fix it. There are some homeless people wondering around the community. Also there is a huge hole on the wall that close to old Spanish Dr, which means anyone could just entering the community if they want. It hasn't been fixed before I moved out. Be CAREFUL of the deposit. They will charge you hundreds of dollar because of the smoky smell even though I don't even smoke. I noticed there are other reviews reporting the same problem. If you still wanna move in, remember to check every single thing, and do take pictures and videos, otherwise, prepare to donate your deposit to them. Do check this place before you sign the lease! The place looks not as good as they showed in the website. The floor of the corridor is pretty dirty and there are insects and dust on the wall. It seems they rarely clean the common area. Bugs like mosquitos, silverfish, cockroaches and ants are pretty often to show up even though you requested the pest control almost every week. The leasing office staff is not so good at picking up phone and have pretty high turnover somehow. Anyway, I highly don't recommend to live here. With similar price, you could find a much better place to live!

After moving out they charged me for an extra month of rent. I had an issue at my new apartment with a leak in the bathroom and they sent a plumber and took care of it immediately. When I lived at Lanesborough all they did was paint over it and say there was no issue. Never move here.

I don't write negative reviews often. Unless you desperately need convenient access to the rail, I cannot recommend living here. I loved here four years and have several friends with similar experiences. Details below: Office staff: incredibly high turnover and elevated levels of incompetence. They have a poor package delivery system resulting in frequently lost packages. The leasing office is down the street with unpredictable closing times for "meetings" and they rarely answer the phone. The temps cannot help the residents and the main staff are usually out showing units. (Note: I was told today by corporate that there is no complaint department and they cannot address issues with the local staff.) Maintenance: typically within 24 hours but not always responsive. For example, request to fix A/C is partially completed when they say they ordered parts then never follow up. Requests say complete online when no work has been performed. Various common complaints: bugs (fleas, mosquitos, silverfish, cockroaches). Exterminators come weekly if requested but staff often say it's "normal" and there is nothing they can do. Leaks in bathroom and bad tasting water. Corporate is located in Nebraska and cannot address resident complaints with the office staff. Grounds: frequent relandscaping, no Harvey flooding damage. Possums and rats in bushes at night. Units: spacious and good floorplans. Very pricey (premium for the location) compared to other areas. Frequent break-ins, even despite adding onsite security and inconveniently shutting down two of the four entry gates. The pedestrian gates are also either always open or too misaligned to open. Packages are delivered to outward facing doors with many stolen near Christmas. Packages delivered to office often go missing or cannot be picked up due to narrow office hours. Positives: nice gym and sauna, three pools (they paved over two hot tubs and never clean the third). Covered parking. Close to med center. Fitness classes (yoga, spinning) 3x/week. Overall: there are many better complexes, and the convenience to the med center must be weighed against the potential hassle.

It's not that bad , somebody stole someone's car , my apartment had bad mold in the bathroom & nobody came till a month later ALSO if you want to be charged some fees every time it rains , parking can get hectic nobody can tell who lives here then hey ‍

Yes this apartment is a crap hole. Mold everywhere. Manager sucks. She cares less about helping. Do not live here. It's horrible. All the reviews here are legit. Zero stars.

My clients signed a 15 month lease and this complex did not pay me for my services as the locator. As a realtor/locator, this is a business we do to feed our families. It's unethical, unprofessional and wrong to not pay the commission owe to me. I have reached out numerous times via calls, and emails , ALL have been ignored. Never again will I refer any of my clients here.

Affordable apartments, good location near TMC, that's about it... Lived here for 4 years (if logistics had worked out, would've moved out MUCH sooner). There are some aforementioned benefits to this complex, but be forewarned that the management turns over frequently and their incompetence was beyond exasperating. At one point, the leasing office messed up our lease renewal and, after correcting it, then proceeded to lose our lease THREE TIMES. Eventually, it turned out our original lease was literally sitting on a desk in the back of the office! You can't make this stuff up. To make matters worse - they charged us a bunch of late fees on the online portal that they weren't able to correct. We had to ask family to drive in from out of town MULTIPLE times just to deliver a check for rent since we couldn't pay online and Lanesborough wouldn't grant us an extension. When we moved out, I wrote our new mailing address on the move out form, yet the leasing office never communicated this to corporate and they mailed our security deposit back to our old Lanesborough address. Had to go back and forth with corporate office several times to get a new check. We moved out end of May and finally received our deposit in December, about half a year later... Last thing to mention - this place wasn't that safe while we lived here. Countless robberies and break-ins. Despite Lanesborough advertising security measures, there were long stretches where no guards were around and/or the front gates were broken and just open to anyone to walk in.

It took 15 days to get someone to fix the air conditioning in the middle of summer and then it still intermittently did not work. The workers themselves were fine but over stretched, but the front office staff was very unhelpful

If you can, do yourself a favor and live elsewhere. The prices may seem affordable, but the standards of living and management style is piss poor to say the least. I lived here for 2 years and the best thing I could have decided to do was MOVE. For starters, every time that you go to the leasing office you will see a new person. The reason you will have to walk to the leasing office frequently is because the employees seem to have difficulty picking up the phone. Even to the point where you would be standing outside the leasing office while 3 of the agents are inside and neither one of them will answer the phone. Additionally, just know that the emergency maintenance line is simply that. There has been instances where I called the emergency maintenance and got no reply until 24 hours later. Also if by chance the phone is answered, they will most likely not be able to answer your question because they have no knowledge about whatever it is that you're asking Speaking of maintenance. Understand that the maintenance here is Very Slow. I have made so many maintenance request that have literally gone incomplete. The alarm in my apartment stopped working over a year ago and I have made numerous complaints about this, not just because the beeping noise goes on all day every day (every 10 seconds to be exact) and is annoying, but also because the alarm not working is a safety issue for me. It has gotten to the point where I have given up on this apartment being able to provide quality service and comfortable living. Also, if you are crazy or desperate enough to move into Take pictures and videos of everything. And just a heads up, they do not change the carpet after each tenant moves out which is absolutely trifling. Unfortunately, I did not realize this until after moving in. However, they did feel justified charging me a $300 for a minor stain on the carpet in one room (And I do have videos for proof) You will also not get an apartment in perforce condition. Something will always be broken or damaged. When I first moved into my apartment, the dishwasher wasn't working and it stunk and it was replaced by another dishwasher that wasn't wasn't working correctly. After bringing a third dishwasher, I got one that was in good condition and worked properly, but as I said there's always an issue with something here so I had a dishwasher that never dried my dishes. I cannot stress this enough but take pictures and videos because they will try to charge you for damages to the apartment that were there upon your move in and even if you tell them about it and make note of it on the move in checklist form, some things won't ever be fixed so please protect yourself and your wallet. Within the city of Houston, there is a Richdale account manager and RUDE is the nicest thing I can call her. Marisa Harvey is total and complete garbage. NO manners, NO respect, and absolutely NO LEVEL of professionalism. It's as if she even lacks basic common sense. If you need to get clarity on your account just go ahead and call the corporate office in Nevada because the girl is an absolute imbecile. She speaks over you as your trying to ask a question, without letting you finish your statement and then gets upset when you ask her to stop. This is the first person that I have ever had to raise my voice at to get simple service, from which is a poor look on the company. There are always little children playing in the street and parking garage as though there aren't vehicles that are actively moving in and out of the complex, which is extremely annoying and dangerous. Like many other people that have left reviews, it was reported to the leasing office, but no changes were made. So many complaints and concerns seem to go unheard. Hopefully you never need the security on the premises because it is definitely not 24 hours and they do not do patrols. Simply sit in their vehicle outside of the gym and remain in park. And for many months prior to the new security service, there was no security at all which causes vehicles to be broken into, which only became the expense of the vehicle owner. Trust me there and many nice apartments in Houston. Do not make the mistake I made. Go and live elsewhere. These stars are not low for fun. You will not have a good experience here .

DO NOT LIVE HERE! I have lived here for 6 years, probably one of the longest tenants this complex has ever had, so I am here to give the most detailed review possible. I foolishly lived here for so long out of sheer laziness and convenience. I work in the medical center and the location was alluring, but trust me you can do way way better. 1. Break ins are common. My apartment was broken into, and i personally know several others. At one point we were getting numerous emails a month about break ins to apartments and cars. 2. TONS of bugs. I sometimes had dozens of bugs in my apartment despite management telling me they are taking measures to control it. 3. Gym/pool is not well kept. Equipment is constantly missing or pool is out of order altogether. 4. Maintenance people will leave your apartment a mess if you need any repairs/upgrades. I had to clean up huge messes almost every time. 5. Water from the apartment above me had their toilet leak down into my living room and it was not addressed for a full day. Gross. 6. Quality is just not up to par. You can get a much nicer apt/amenities in this price range. 7. Management is not loyal to good tenants. My father is a cancer patient and very immune compromised. My next door neighbor is coughing outside and telling people that she has a high fever and is short of breath (all symptoms of coronavirus). In the height of this coronavirus pandemic, I decided it was safest for me and my family that I have different living arrangements. When I asked to be released from my lease 6 weeks early, they flat out told me no. They would not compromise with me at all. They do not value me being a perfect tenant for 6 years, making multiple referrals, nor do they value the health of me or my family. Complete disrespect from management. They would rather collect 6 weeks of rent from me. Completely disgusting. Resist the urge to live here because of the convenience, because you will not be valued as a tenant. Their horrible rating would be even worse than it is, but they offer rent credits to remove negative reviews. Please do not hesitate to message me with further questions about my experience here.

They really advertise caring about health care professionals but truly treat all of their residents poorly, including health care professionals! Very unresponsive management. Have to call several times before you speak to anyone. Unexplained charges. I've lived here 4 years for proximity to the med center and I can truly say it's not worth it. Do NOT live here. They were holding an apartment for me (that I signed a contract for) and literally gave it away (which is fraud). They eventually "upgraded" me to a larger apartment that was ROACH INFESTED. It took over a month until I could actually live in my apartment. There are always issues with car gates and pedestrian gates breaking to where you can't get in or out of the complex (which is potentially dangerous) and it takes several days to weeks for it to be addressed, only to break again. Please do yourself a favor and live anywhere else.

Disaster. You'd think with all of the new apartments springing up in the Medical Center, the Richdale Group would step up their game. Wrong! Instead, they let my apartment roof for the entire two years I lived there. They insisted their overworked maintenance man could repair my A/C unit when in reality, they ended up purchasing a new one. But this didn't happen for two weeks in Houston's hotter-than-balls summer. I had to call corporate's office and threaten to contact the BBB (and politely remind them that in Texas, A/C issues are considered emergencies in summer) before anything happened. Additionally, and this may happen at other apartments, my car was vandalized while I lived there. According to the notes posted in the mailroom, this was not exactly the LB's first incident with crime. Despite multiple reports, I never saw any security walking the grounds after dark. I guess as long as their property is fine, no one cares. Even though our carpet was stained upon move in and my roommate's tub was never clean, we did not get a dime of our deposit back. After two years of fighting, however, I no longer cared. I just wanted to get the hell out of there. The units are big, but I would have traded the space for the bullshit. Look to its competition before signing comfort away.

A huge apartment complex in the medical center. PLUS: Equally huge individual apartments (larger and cheaper than the equivalents at other apt complexes I saw/ stayed at). 3 different pools for each section. Nice greenery between buildings. On the metrorail line, literally a 3 minute walk to the station, but not like I'm hearing the train tootling in my ears all night. Nice carpet, huge bathrooms, huge closets, balcony. Blah paint. Relatively soundproof (or no one has yet complained). Cable can be included in the bill (actually a MINUS) MINUS: The gym has 4-5 treadmills (usually no more than 3 functioning at one time), 2 ellipticals (one makes loud clomping noises), some bikes, some free weights (that get stolen) and a fair amount of equipment, 1 mini basketball court and 1 mini raquetball court (always taken!) and 2 televisions (can never find the remotes/volume control). It's well lit and always open (semi-locked) but at night it's kinda scary. Maintenance takes forever, the office is in a trailer in a field and is never open when you need to pick up packages. The staff can also be quite rude when you try to ask them for something, it becomes very accusative and defensive. They have painted over a leak in our ceiling 3 times. Paint will not fix it! Instead of sending the regular maintenance men who do everything but are not specialists, they need to call in the experts but are too stubborn. Cars have been broken into, the guards are at the gate but anyone can follow you in. Free-for-all parking means after 6 pm there is none near my apartment, and I suspect foul play.

If I would be able to give 0 stars I would. Simply put: this place is a nightmare! The people that work there are unprofessional and promise things they don't keep. The leasing office looks like a joke. The place is trashed dirty and the workers are dressed unprofessional. The woman is showing half of her breasts (and they are not even nice to look at). The apartments are run down, dirty, cockroaches. Nothing gets taken care of. They take forever to get back for a simple question. DO NOT make the mistake and move there. It's criminal what's going on there and how they treat their customers

05/01/2019: updating again. Has been a good few months. In January, I had a Blue Apron box get delivered to the office and no one logged it, so I didn't get a notification that it was in the office. When I saw it had been delivered on the day I was expecting it, I went to the office to see if it was there and they said they didn't have it. Two days later someone called to tell me my Blue Apron had been there for two days and that I needed to pick it up. It was spoiled when I picked it up (they did reimburse me for the cost of the box, which was nice). However, they have recently hired new office staff. Today, I had a box delivered, and not only did the gentleman call to tell me I had a box delivered that "looked perishable," but he also insisted on carrying the box to my car for me. That was excellent customer service, and I definitely appreciated it. 02/13/2019: updated again to add that they're constantly doing maintenance and drilling/hammering on the sides of the buildings with no advanced warnings, so if you work night shift forget about any chance of sleeping, or if you work at home, hopefully you can work through the distractions. If not, don't li Updated to add: we also have a huge cockroach problem. Always something good here. I'd give 0 stars if I could. I moved in 2.5 weeks ago and have regretted it ever since, facing one problem after another. On move-in day, I was supposed to be able to move in at 9am. They called me at 9am to tell me my apartment wasn't finished over the weekend like it was supposed to be, but that it would be finished by noon and I could move in at 2pm. My parents had driven down from Illinois to help move and were on a strict timeline, so that was very inconvenient. Anyway, we dealt with it, showed up at 2pm, and the people were still in my apartment working. The place was a filthy mess, I didn't have working plumbing and couldn't use my own bathroom, and to top it off, it's required to have your electricity connected by the day you move in, so I was paying for the A/C and when I showed up the door was wide open (this was in June, they had been air conditioning the outdoors, apparently). Additionally, when they were working in the bathroom, they broke my bathroom mirror and it wasn't replaced until two days ago, so I went without no bathroom mirror for 2 weeks. To compensate for all of these problems, they offered a $50 credit to my account -___- Next issue: I moved at the end of June, and the apartment wouldn't even give me the keys until I paid my move-in fees (understandable). A week later, my July rent was due. I was unable to pay my rent online because it said I still owed for my move-in fees. I called corporate to ask them what the issue was and see if they could get it resolved soon so that I could pay my rent online. Corporate billing department said they'd look into it and call me back. They never called me back. I had to go to the leasing office and pay my July rent with a check-again, an inconvenience, but whatever. Here's where it gets good-yesterday, I got an email stating that I have an account balance that includes my move-in fees and newly added late fees. The best part-The Lanesborough had already cashed the check that they said I didn't pay (I moved in on 25th, the check was cashed on June 27th), so at this point they're just playing with my money. They made me send them a picture of the front and back of my check, which I had to get from the bank, to prove that the move-in fees had been paid. If they could have just called me back when I initially called them two weeks ago, we never would've had this issue. Customer service is severely lacking. For having lived here only 2.5 weeks, I've already had more problems than I've ever had with any apartment ever. I am severely regretting signing a 13-month lease, and would never recommend living in a Richdale-owned apartment complex to anyone.

I lived here from Summer 2017 to Summer 2018, refrained from posting a review at the time, but now that I'm apartment hunting again, Lanesborough came back to mind. Apartment: 1bd x 1 ba, B. Pros: - lots of natural lighting - layout of apartment - location - closet space - great parking spots near apartment if you get home before 6pm, after that you'll have to park in the garage - great gym - didn't flood during Harvey Cons: - I lived on the ground floor, so I had to deal with a tree roach every day when the weather was warm (which is 80% of the year in houston). And the tree roaches are the same color as the wood floor... so... - crazy (longhorn) ant infestation during the last few months of my stay. They came and sprayed once, but that didn't do much. Thankfully these ants don't bite. It was just really annoying when I'd sit down and then one of these little guys would run across my leg - great parking spots near apartment if you get home before 6pm, after that you'll have to park in the garage - AC unit right outside my bedroom window was SO LOUD every time it turned on - gates constantly broken, there was an email notification almost every month about something being stolen - floorboards are thin, so I could hear my upstairs neighbor's footsteps. And they had a child who liked bouncing what sounded like a basketball, all the time. Biggest Con: When I decided to move out, I notified the office and turned in my paperwork with my chosen move-out date written clearly. A few weeks before that date, I was home, and suddenly I heard the lock in my front door turning. Being that I lived alone, I was really confused. I managed to relock my door right as someone on the other side unlocked it (which tbh was a little amusing, because I could hear that person being super confused), and turns out they were prospective tenants who had been given a copy of my key BY THE FRONT OFFICE, and allowed to come into MY APARTMENT, UNSUPERVISED. Luckily I was home, or else this couple would've had complete access to everything I own, without anyone watching over them. I confronted the front office, who said they had gotten my move out date confused and thought I had already moved out. How unprofessional. I called the corporate office and left a message, and they never got back to me. Granted, I understand that this is a one-time event that is highly unlike to happen again, but it still makes me angry when I think about it and how it was handled by management. So aside from that one final BIG ANGRY CON, if you're fine with bugs and the broken gates (I know some people don't mind), I honestly think the apartment itself isn't too bad. I was concerned about safety (with the broken gates and since I was a girl living alone), but I was otherwise relatively okay living there (until the incident when I was about to move out). And my friend on the third floor (literally two units above mine) dealt with a constant wasp infestation that was never solved by management (she killed at least 25 wasps during her stay).

awesome property managed by awesome people! Location is so ideal as I work in Medical Center. The touches in the apartment makes it feel like a home and not just a "place to live"!!

One more thing. If you rent a first floor apartment, be ready to put up with the ear-blasting noise form the carpet cleaning vans parked next to your bedroom. To boot, carpet cleaners start working after 5 PM when you are home, after a day of hard work, and ready to wind down. This is so disrespectful of tenants' rights to a peaceful and quiet home. UNBELIEVABLE!!

Staff in leasing office are always very helpful, the maintenance team are always available when needed and do a wonderful job on site. The complex is safe, the security guard is visible at post or when rounding. I don't have a problem with the valet trash, it always get picked up no matter how small or big my items I leave outside my apartment. The gym is awesome. And the are is quiet and no disturbances. Having a 4-mins walk to the rail is a big plus! So far I really enjoy living here after a month and hope to see the same or better experience for the rest of my stay here (long term).

Where do I begin?.... Firstly let me start by saying they don't even deserve the star that I am forced to give! This is my second review for this forsaken apartment complex! Literally the worst experience of my life! And now that I have finally made my life better by moving out they still find a way to make me hate them even more, which I didn't know was possible! After dealing with leaks in the bathroom walls, tub leakage, and mold growth, which all took months to fix each individual problem, they now want me to pay them for time that I wasn't even occupying the living space! I turned my keys on the date stated on the contract and gave them my notice prior to doing so, however because it was a 48 day notice instead of 60, I'm expected to pay them money on top of the prorated fee that I was already given for the month! After everything I've been through at this place, they want me to pay them more money when they honestly owe me! Not only for their poor business management skills, but for the simple fact that my health was put at risk and not once was I offered a new apt to move in to! Because I don't have time for a legal battle at this very moment in my life I will definitely be contacting the Better Business Bureau! Heads up... It's not worth the convenience of the med center to live here! I can promise you will regret it! Oh and P.S. If you ever have a problem you will almost never speak to the same person because their office staff changes daily (also another sign of their ethics), so consider the ball to be dropped on numerous occasions!!!!!

There's a washing machine-sized hole in my apartment. Guess what's been missing from there for the last 10 days.

Your Staff (specialy Kayla and others) is always smiling and welcoming. The property is well maintained and priced fairly. We can't wait to join the next social event to meet our neighbors and make friends.

This is the worst apartment community I have ever lived at. Aside from the security issues (multiple neighbors of mine were robbed while I lived here and there were several armed robberies), management was horrible. My air conditioning did not work well for the majority of the time I lived here, and every time I complained to the leasing office, they told me to call corporate. Corporate never returned a single voicemail I left out of the scores of voicemails I left them over three years. When I left the apartment in order to flee the astronomical energy bills I was receiving despite my air conditioning not working, they would not take responsibility and pay any portion of my energy bills. The leasing office would always tell me that either they or corporate would call me back, but that never occurred. For the last few weeks I lived at the lanesborough my washing machine was broken and there was a leak in my wall that caused water to flow into my apartment when it rained, right next to an outlet. Neither issue was fixed before I left. Do not live at this apartment-- it may seem cheap and convenient because of it's rail location but it is simply not worth it.

So after posting this review I was contacted by the corporate office, who wanted to do some problem solving with me. I talked to Chad, who walked through each aspect of the review and we had a nice conversation about all of my complaints. I do appreciate that he was very friendly and professional about each aspect of my frustration. He offered to bring pest control out 2x to spray for ants, and also offered an air duct cleaning. We had those services performed over the next week or so after I posted the review and I do feel like the air quality is somewhat improved and most importantly we have NOT seen any ants since then (it has been about a month)! We have still had some roaches (which is gross) despite putting out traps and cleaning, though. We will just keep fighting the battle against bugs. I really appreciated the timely fashion in which corporate reached out to help me with these problems; however, I don't think it should have to come to me writing a frustrated review on Yelp to get this kind of response. Chad did let me know that corporate is always happy to hear from us if we have complaints that we feel we need to escalate (like routine maintenance stuff probably wouldn't qualify as corporate-worthy, but your sink flooding your kitchen 4x probably would). So overall, I am thankful I got a polite, civil, and empathetic response along with some timely problem solving from corporate and I do feel these interventions helped. I am also glad to know there is a way I can escalate if it is ever necessary, although I really hope it won't be! We really just want to have a quiet, clean apartment to live our lives and get our work done in peace! Some of my complaints still stand about noise, mandatory fees, etc, which no one will be able to fix for me. Of course, some of it is inevitable living in a large apartment complex in a big city, but they're definitely things I would want to know as a potential renter so I will let them stand. I am tentatively hopeful that our local management will be more proactive in the future with some of these issues so that escalation and angry reviews will not be a requirement.

You can't beat the location of the complex close to the METRO line and med center. The buildings are a little old, but not too bad. No problems so far. Some of the walls have minor paint issues, but they were addressed quickly when I moved in. The in unit washer/dryer is very convenient!

I've been living here for a year and it's been such a great experience, always clean, staff is very nice, maintenance guys and guards are super friendly. Gym is amazing with some fitness clases, sauna, racquet ball room and there is also a study lounge area with boardwalk, books and coffee!!! I live in a one bed +den/ 1 bath, best of all is two closets in the bedroom ! Interior design is smartly organized, new appliances and wooden floors are very pretty ! I definitely recommend this place! and I'm sure all the bad reviews are just for a one bad random experience ... or if they were bad they are doing better now

The apartments are old, the staff is unfriendly, and they LOVE to jack up the rent year over year and force you to pay increasingly higher amenity fees on top of your rent! Lots of robberies in 2017 and 2018 (for awhile, it felt like it was every couple weeks) from both apartments and cars. The appliances are old, and one time I had to have the refrigerator fixed every month for like 4-5 moths in a row. I've had an ant infestation in my apartment (literally had like a thousand ants in my bathtub!) and it took them over a week to take care of it. The few things going for is that it was not flooded in Harvey (came close), and it is near the med center.

Been living here for 2 years now and this place is horrible. Our apartment can't go below 78 degrees in the summer, and they keep refusing to do anything about it. It takes them weeks/months to get anything fixed. Parking is always a hassle, and there is a giant water leak in the back now known as the Lanesborough Swamp, that has been there for 3+ months. The gym sucks and none of the machines work (they LOOK fancy for all the visitors). Oh ands it's unsafe, as tons of cars get broken into, people getting held up etc. The gate is broken 50% of the time, and is litterally being held in place right now with a computer cable extension cord. One good thing: it's by the light rail, and is the only thing keeping me here.

I live here now. If you're going to the med center everyday, the location can't be beat. The apartments are nice enough. It's pretty much what I would expect for the prices I pay, but not much more. The thing that is frustrating are the people that work here. I've lived in a lot of different apartment complexes between college and med school (5?) and I'll say I've had the worst experience with the management and upkeep. I feel like everyone that works there is pretty incompetent. They never have answers to our questions and responses are always "You'll have to take it up with corporate." We've been waiting 3 weeks for them to fix our leaky sink.

THIS PLACE IS A DISASTER !!!! PLEASE PLEASE PLEASE NEVER EVER PLAN TO SHIFT HERE. Me and my husband have been living here since two years and yes last month we had a BREAK-IN in daylight and at apt clearly visible to other apts !!!!! We lost everything (gold jewelry, TV, Tablets, expensive hand bags etc) !!! TOTALLY FALSE CLAIMS OF 24 hr MAINTENANCE !! The gate is always Open for everyone and you hardly see any security guard on the gate. PATHETIC Management !!! They are understaffed, extremely rude and don't know their job. Talking to them is like banging your head on the wall ! so if you are working at the medical center like us,(spending hours and hours at work) trust me you can't afford calling them again and again for your apt problems and then getting NO response or action from them. They will also charge you $40 a month for cable and Comcast will hammer you with a non-reduced bill no matter HOW MANY TIMES you try to fix the situation. You dont live here alone. You have a company of rats, bugs, carpet beetles, grasshoppers and dead plants. Moreover, the swimming pool is REALLY REALLY REALLY DIRTY !! They also have parking lot which is filled with water after rain.

do not choose this complex and all the complex of this company, Richdale. The maintenance it's poor, the pools are always dirty, there are bugs everywhere, on the stairs there are wasp nests, when they deliver the apartments are dirty, and within 1 year of residence there, no one has ever cleaned the windows from the outside , and the hallways were always dirty. The entrance gate almost always broken and open, with the risk that someone should come to steal, how to be successful many times. The staff and be unprepared for this information on the rules that give are very few, and often incorrect, so then when you leave the apartments incurs unpleasant situations. The headquarters staff with whom I have had to do to be very rude and impolite.

I would like to take a moment to say how wonderful this place is. There are a great deal of negative reviews on here but to be honest, I can't figure out why they are complaining. This place is beautiful! There is a lot of greenery around the complex. The apartment itself is lovely and easy to clean. There is a beautiful mantle in the living room. Also, the people at the office are delightful. I have had a fantastic experience with everyone and I truly feel safe here. In addition, the amenities are great. I can workout any time and study in their study room any time. Also, there are so many pools here! This is truly a place of luxury for an affordable price. I have had no problems whatsoever. Also, I feel like this is a fantastic place to have a family. It is quiet and all of the residents I have met have been friendly.

Had to leave a review because the reviews on here almost made me not choose this complex. This place is overall really great. There are some maintenance and bug issues as there are at any complex, but when I put in a maintenance request they usually send someone out the next day to check on it. For example, there was a cockroach the other day and I put in a maintenance request, two days later a pest control specialist came and sprayed! This place has a perfect location if you work in the med center. I have never had a problem with anyone who works here, they are all very nice and helpful. If you are looking for high end, this may not be your top choice, but if you are looking for a good apartment in a great location, this is a lovely place.

Service is the worst. Maintenance take ages!!!. Entrance gates are broken weekly without maintenance so you cant get in and out because there is no pedestrian gate!!

Alright so I've been living here for two years now and so far the second year by far has been the worst. I'll list the problems below with explanations that should help you decide whether this place is for you or not. First Year- Minor problems with the cable being connected by Comcast even though I did not subscribe. It took a month of reporting it to the leasing office and calling corporate to get the fines fixed ( 100.00) per violation. Remember I did not sign up for it and there is no reason why I should be paying for something I did not request. Second Year- 1. Poor Management- The amount of time it takes for management to deal with simple billing errors on my rent statements 2. Unexplained Bills- Comcast violations. 3. Car Break-Ins- Over 20 cars in 1 week and that because I physically counted them, management only reported 5 cars.... It should be obvious they do not want to admit the security issues. 4. Security Personal not on real duty- Its been several random times I catch our security guard passed out in his car and talking with his buddies while on the clock. 5. Poor maintenance- It takes lanebourgh over a week to fix just about any little problem in your apartment ex: trash disposer not working. 6. False advertisement- This applies to the gym , it never fails for some reason they ignore repairing the machines in there. Its an amenity they push shouldn't they keep up with the equipment. THE ONLY Positive attribute to this place is LOCATION. If you don't mind the car break-ins and poor management you'll be fine . Hopefully they don't start breaking in to apts since after the car break-ins I've reinforced by apt door something I'd recommend if your thinking about this place. I'll be moving out once my lease expires this place has just been getting worse, hope this review helps you out. - Peace out

Nothing ever done when management says it will be, cockroaches galore and security is a joke. Has potential, but poorly managed; the current manager particularly bad.

I HATE IT HERE!! HATE TIMES A MILLION!!! I don't even know where to begin. The maintenance takes forever to fix anything in the apartment. They charge fees for everything here and the amount you pay is not worth the space. I used to live at AMLI and it was much better over there. I moved here because I needed a roommate and I shouldn't have. I am in a two bedroom with the worst layout. Whoever designed this place is a RETARD. I have the "master" room, which only gives u a bigger bathroom. My roommate however, has 2 full size closets with sliding door mirrors AND another small closet. I only have one small closet. Just plain dumb. There is NEVER any parking here and the damn gate doesn't work half the time. I am further from UH but my roommate takes the metrorail to work so it's awesome for her. When you ask them to turn on the cable when you move in they do it about halfway through the month but you still half to pay a months worth of it. And don't think about bringing your pet unless you have a $500 deposit. R E D I C U L O U S. I will NEVER recommend this place to anyone and I have already started spreading the bad rep this god awful apt has. My blinds won't even open. A warning for all who are thinking about this place: DON'T. Move anywhere BUT here.

Our apartment at Lanesborough was broken into and our valuables were stolen on February 11, 2014. This happened in broad daylight in the apartment on second floor in plain sight of plenty other apartment windows and at a stone throw distance from the main gate and gym. The perpetrators entered through our main door by breaking the (feeble) single lock. The maintenance service (claimed to be a 24 hour emergency service) was a nightmare to deal with. You can only leave a message for emergency services. Our front door was not secured until 12 hours later after repeated calls to the leasing office personnel. (It is yet to be changed and is only temporized with a plank until now) The Lanesborough management office personnel have been very non empathetic towards this whole situation and have been arguing their lack of any responsibility or accountability towards the shoddy security and maintenance provided at the premises. Note that there are no cameras or surveillance devices in any of the premises. Not only we have sustained immense mental agony, trauma and loss of work hours but also a substantial financial and irreplaceable personal losses as a result of this. We feel threatened for our security, plenty violated at this time.

I lived here for my first year of medical school, moving out during the summer of '08. For me, the upside to the Lanesborough was that it's mostly medical students, residents, and young professionals, and it's near the rail. I met some great friends while living there, however, we all left within a year and half due to poor management, rent hikes, and unsafe living environment. While I was one of the first to leave, several of my friends and classmates now wish they had left earlier. The area can be unsafe, especially when proper precautions are not taken. During my stay, one classmate was carjacked at gun-point in the parking lot, several home brake-ins occurred, and glass littered the parking lots from frequent car break-ins. The management did nothing to address this, and failed to maintain gates, did not hire adequate security guards, or use any other form of surveillance. I currently live less than one mile away, and my community has experienced a fraction of the crime at the Lanesborough. During Hurricane Ike, the management's actions involved contract violation, illegal living conditions, and a total lack of concern for their residents. Two friends of mine lived with bare floors for 3 months while the management charged full rent. I personally witnessed mold from water damage being painted directly over. Bottom line, it's not safe, it's mismanaged, and there are much better places to consider near the med center. I would suggest Greenbriar (across the street), or check out one of the several new complexes nearby, including Domain at Kirby.

gave my notice to move out the same month i moved in. I realized right away this complex wasn't up to par. I still feel that way three months later. I would not recommend Richdale management group or this property to anyone.....Keep looking, you can find better living condition for the money in this area all day long if you checkout other apartments in the medical area...

One reason for you not live there: - My first night in this place, I park my car inside the parking lot and three guys appear out of nowhere and put a gun in my head. They took my car and everything else I had with me. Isn't that enough reason not to live there?

DO NOT LIVE HERE. If for no other reason, the management staff is awful, awful. Awful. I've lived in places that had "bad management" reviews because i took them with a grain of salt...its a large complex, they're humans...it cant be that bad if you pay that much. right? WRONG. This place IS that bad. If they ever answer their phone (which is rare) they don't have any answers and cant do anything you haven't already done (ie, put in a maintenance request.) You have to talk to the manager, which...good luck. she's no help either - gets things mixed up, will interrupt you, talk to other people in the room while you're talking to her on the phone, and at the end offer no solutions. just empty apologies and "we'll look at that" with no sign of a maintenance guy for weeks! Now, the maintenance guys...are great. This isn't a comment on them. They are so nice and courteous - but their hands are tied with what they can do for you. If I try to circumvent the manager and go to Corporate, they're no help either. Actually kind of rude and just as uninterested in helping you as the people at the front office. SOMEONE at Richdale is keeping anyone on their team/staff from being kind helpful to residents, but its not anyone you'll ever talk to so don't waste your time or breath. just...live somewhere else. anywhere else.