The Langham Gold Coast

What a wonderful getaway for us Mums starting with the warm welcome from 𝐂𝐚𝐥𝐢 at reception and check-in by ensuring we were comfortable with an exceptional room and view!! We were greeted on our first few days stay by both Cali and 𝐌𝐚𝐭𝐭𝐡𝐞𝐰 (Manager?) - being extremely hospitable and answering all our questions and fulfilling our requests… this continued with the service being just as complete by the pool from 𝐋𝐮𝐜𝐚𝐬 - simply amazing staff and first time experience at this hotel. Thank you 𝐓𝐡𝐞 𝐋𝐚𝐧𝐠𝐡𝐚𝐦 𝐆𝐨𝐥𝐝 𝐂𝐨𝐚𝐬𝐭 for our wonderful few days stay-cation - we’ll be back here again!! 🌟💫🌟💫🌟

I was on holiday with my friend and we stopped by the hotel’s pool bar for some cocktails and lunch. We had such a great experience thanks to the amazing service from the whole staff, especially Ashu. I’d also like to highlight Franco and Barbi, the bartenders — their professionalism and warm, friendly attitude really stood out. Their cocktails were some of the best I’ve ever had! Special congratulations to all of them, they truly made our visit and my trip much more enjoyable. Highly recommended!

As someone who has lived on the Gold Coast for 9 years, it is something special to return to this place many years later with my family. The Langham is as close to perfection in a hotel as one might imagine. From the impeccable staff, to the phenomenal amenities (an exquisite gym with panoramic ocean views, an indoor pool, an outdoor pool...and a 24 hour kids playroom!), I can wholly recommend this hotel for anyone lucky enough to splurge on a luxury holiday. You will feel truly pampered and the kids will love it too. Highly recommend this gem of a hotel for anyone, young or old. You deserve it.

This hotel was absolutely lovely. With its stunning beachfront location right on the frontline of the beach, the views were amazing and the facilities were excellent. The staff were incredibly helpful, kind, and welcoming, which truly made our stay even more enjoyable.We stayed here for two days and had a wonderful experience from start to finish. The hotel is very family-inclusive and has a calm, quiet, and peaceful atmosphere, making it perfect for relaxing and unwinding. Everything was well maintained, and it felt like a comfortable and safe place for both families and any people.I would definitely recommend this hotel to families or anyone who loves the beach and wants a peaceful getaway. Thank you so much for making our stay such a special and memorable experience!

The Langham gold coast provides outstanding customer service. ALL staff are super friendly, happy to assist and make you feel extremely welcome. I think it is the best customer service I have experienced in hospitality. The 2 bedroom apartment was immaculate and spacious. The foyer, restaurant and bar are truly splendid with 5 star appearance and service. Very impressed. Access to beach from hotel, outside pool was a bit busy at this time of the year but inside pool was quite large. Really enjoyed the buffet breakfast that had much variety. I would only recommend larger couches in the apartments.

Had a great time at the Langham. Rooms were terrific and the pool area was really nice and accommodating for kids. The only knock is the service around the pool bar and some of the restaurants could improve a lot. Waiting sometimes 30 - 40 mins for a drink is abit much and sometimes not coming out at all. If this is ironed out very much worth the price to stay.

Fantastic location. Quieter and away from the buzz yet still walking distance to shops. Hotel foyer is beautifully curated with elegance, staff are super warm and friendly. Well equipped gym with incredible ocean/beach front view. Love their swimming pool and spa area. Spacious room, comfortable bed, pillow options available. Wished they had better hairdryer

This hotel is really a 2* or 3* experience masquerading as a 5* hotel. The property itself is beautiful and modern, and the front desk staff are great (Cali was great and so helpful!!). But, unfortunately, that’s where the positives end. Overcrowded. Out of control, loud young families overrun the property at all hours. This place is more akin to a daycare than a 5* hotel. The management have no idea how to curate and put together a guest experience worthy of the Langham brand. FWIW, I’ve stayed in other langhams that have been good, and this falls disturbingly short. Guest experience is non existent. It’s really a stain on the Langham brand, and disgraces the name. Moreover, the breakfast restaurant is disgusting (and that would be putting it kindly!). Food all over the floor, seats dirty constantly. I was given a seat with chocolate all over it and almost sat in it!!!! I’d have been covered in chocolate if I did. There were half boiled eggs all over the ground and dirty food on the table they tried to seat us at one morning. All of these issues, not to mention the 30 minute wait to even get into breakfast! The entire breakfast seems understaffed too. For beach cabanas, apparently you have to book far in advance and they only give you 2 deck chairs?! What kind of nonsense is this? When asked for a cabana on the day (11am!!! Not late!!) they just said it’s not available????? When we did book one, they limited us to only 2 deck chairs? Why? Made no sense whatsoever. Bizarre. Other parts of the hotel were an utter mess too. We gave laundry once and were promised delivery by 6pm. It ended up getting lost, nobody knew where it was. Ended up receiving it over 24 hours late. Unacceptable. If you have any hopes of an upscale experience, steer away. The issues I listed are only the tip of the iceberg. Heed this warning. If you do choose to stay here against my warnings, then have fun staying in a de facto daycare for the next few days!