The Langham, Hong Kong

Excellent location in the heart of Tsim Sha Tsui, with luxury shops right at your fingertips. I stayed for two nights, booked through the AMEX FHR, and was upgraded to a superior room. There was a weird odor in the room, though not an unpleasant one—I think it came from the air freshener. The hotel is showing its age but is spotless. I received phenomenal service from everyone I encountered; the staff were eager and willing to help. Overall, it’s the best bang for your buck when it comes to AMEX FHR.

I had an outstanding experience during my recent stay at this hotel, thanks to the incredible professionalism and care shown by Anna Hsu from the Guest Relations Team and the Duty Manager on 5th December. My daughter was feeling unwell upon arrival, and Anna immediately noticed and went above and beyond to assist us. She arranged an early check-in so we could settle in and let my girl rest as soon as possible. To cheer her up, Anna even gifted her a soft toy—a thoughtful gesture that truly touched us. On top of that, it was my wife’s birthday, and Anna helped arrange a surprise cake delivery to our room in the evening, allowing us to enjoy a lovely mini celebration together. These acts of kindness and attention to detail made our stay unforgettable. I am extremely satisfied and will definitely choose this hotel again on my next visit to Hong Kong. Highly recommended! Thanks, Room 505

My stay at The Langham was spectacular! From the moment I arrived, the staff were incredibly friendly and efficient, making me feel very welcome. The room was spacious, spotless, and had a very comfortable bed. The hotel's convenient location made exploring the city easy. I had a fantastic time and will definitely be back!

Luxury hotel with large rooms. Excellent amenities. High quality “free items,” ie toothbrushes, soap, slippers. Their bath tones are the best I’ve had. Not too soft but thick. There is a definite distinction between the guests who book the suites and those who book the regular rooms. So this hotel is definitely classist. Rooms were cleaned daily. The rug in our room was noticeable dirty. Suites were spotless. Ate at 3 of the hotel’s restaurants and they were good. Nothing spectacular but clean and filling. We did not eat at the Michelin rated restaurant. Staff were friendly, attentive and accommodating. The lady who cleaned our room was super sweet. Near the subway. Odd thing is you can’t cross the street due to a barrier so you have to use the subway entrance to go under the road to cross the street. Not too big of a deal. Got to listen to a number of good street musicians. Would definitely book a room here again.

I had a bad experience from my previous stay but decided to give it another go. For this trip, I had a wonderful three-night stay in the suite. From the moment we arrived, the team made us feel welcome. Ying looked after us throughout our stay and went above and beyond to make sure our trip was comfortable and memorable. She shared fantastic local tips, including recommendations for restaurants, activities, and even a day trip to Shenzhen. Her warm and friendly manner made us feel right at home, a true embodiment of Langham hospitality. Jonathan assisted us during check-in and personally escorted us to our room. He explained the hotel facilities clearly, including the breakfast venue, gym, and pool. His professionalism and attentiveness left a great first impression. I remembered Ben from a previous visit when he delivered my breakfast service. We ran into each other in the corridor this time, and though he understandably didn’t recall me at first, he later sent two fruit platters to our room as a thoughtful gesture of appreciation. His kindness and genuine hospitality perfectly reflect the Langham spirit. Eric welcomed us warmly at check-in and ensured our stay was seamless. I had a minor issue with the room during my last visit, and he personally made sure this time our room was quiet, clean and comfortable. We were also pleasantly surprised to receive different evening refreshments each night, a thoughtful touch that made returning to our room feel special every single time. It was clear that the team took guest feedback seriously and made genuine improvements. It was such a pleasure to meet Sherona in person. She took the time to thank us personally for returning to The Langham Hong Kong, which made the experience even more special. The Langham Club was another highlight of our stay. The atmosphere was elegant and quiet complemented by a good range of food and beverages. Ying and her team created a warm, personalised environment where every guest was treated like family. Throughout our stay, every staff member greeted us by name, and it was evident that guest feedback is truly valued. This visit to The Langham Hong Kong reaffirms why it remains my top choice in the city. I look forward to returning soon and continuing my loyalty with the Langham family.

Hello. The Langham hotel in Hong Kong stands out for its distinguished hospitality, and during our recent stay, the experience was truly elevated by all of the remarkable staff members that we encountered. In particular, Pan Shui Xian from Housekeeping and Ada from the Breakfast team left a lasting impression on us with their warmth and attentiveness. From the very first greeting, Pan Shui Xian in Housekeeping radiated genuine friendliness, ensuring every aspect of the room felt welcoming and comfortable. The attention to detail and willingness to go the extra mile brought a personal touch that transformed the stay into something special. Such courteous service made it easy to relax and enjoy the hotel’s elegant surroundings. Ada, who greeted guests each morning during breakfast, also exemplified the Langham’s reputation for thoughtful hospitality. Her cheerful demeanor and caring service set a positive tone for the day, making everyone feel not just attended to, but genuinely welcome. Small gestures—a warm smile, genuine conversation, and attentive care—made mornings a delight. The atmosphere at The Langham is already renowned for its refined luxury, but it is the dedication and warmth of staff like Pan Shui Xian and Ada that transform a five-star hotel into a true home away from home. Such staff members are the heart of Langham’s legendary service, treating every guest with kindness and respect. We would definitely come back to The Langham hotel the next time we visit Hong Kong!

The staff, the service, the place, and the food were all excellent, but the other guests were very impolite. The mainland guests consistently pushed from the back. What’s going on? Are they important guests and I’m not? To all the Chinese guests, oh god, please queue up for the next turn; don’t be so rude, okay? This is what I’m really disappointed about during my stay, as this wasn't just a one-time occurrence but happened several times. Come on, Langham management! Please let your team do something. The frontline staff have already done their best; managers shouldn’t hide behind the counter. Stand out! What are you afraid of? Don’t allow people running around this gorgeous lobby; they will ruin everything you work hard to maintain. One last thing, I really appreciate and want to give a shout-out to the staff member who helped me check in and check out. She gave me a TripAdvisor card, so I will write a comment for her there. I know one comment is not much, but I really hope the management team can be aware of this and encourage more of your frontline staff, as they all are very brave to stand out.

Location is very convenient and linked to Langham mall. Although rooms and hotel looks abit dated, they are overall still ok and clean. Facilities are great! Will hope for the sauna room to close later at 10pm though. Good for relaxation before sleep. Hope the hotel management will consider.

Wonderful lounge off the main reception area. We enjoyed excellent service and two rounds of drinks with nibbles before going to dinner upstairs.

OH MY GOD! Probably the best hotel I've ever stayed at! The service, the room, the people, the ambience... overall such a great hotel! Stayed here for 2 days for a business trip and I didn't want to ever leave! I was treated like royalty. The lobby smelled so good and the hotel suite itself was just AMAZING! I can't explain how amazing this hotel is. Staff: very hospitable! Suite: clean and very very luxurious Buffet: the food was amaazinnnnngggggg Location: smack dab in the middle of the shopping district where it's connected to DFW (duty free), and within walking distance to all the luxury stores and close to everything! It's so nice! I would stay here again even tho it's cost $200 a night! 5 star hotel indeed!

I am slowly making my rounds around the world to check out all the Langham Afternoon Tea locations. This is my 4th location (previously been to Los Angeles, Chicago, and Melbourne). I always enjoy a good afternoon tea experience in a new city and the langham afternoon tea in Hong Kong was no different. The seating area at the hotel was beautiful with the perfect display tiered tray of sandwiches and desserts. They also had a pianist playing in the background to help set the mood. I do not have any complaints as I very much enjoyed myself, however I gave this 4 stars because I would rank this location lower than the other locations I've been to so far. I rank this one lower because although the sandwiches looks really pretty, the taste was only ok. But nonetheless, like I said, I still enjoyed myself! I also love tea places that have both white and brown sugar cubes to add into my tea. Thanks Langham!

We in Asia for a week: two nights at Conrad Manila; one night at Sofitel Macao and then the Langham Hong Kong. All are "five star" category but the Langham as the best service: - at HKG airport, they have a booth and just go there and they will take you to the hotel. No need to wait for a cab, walk blocks to the Uber area, etc. Location is the best in Kowloon. It's across the street from the MTR (subway), there is a shopping mall at the next light (harbor city), the actual harbor is a ten min walk away. I couldn't be happier with the location. The service is wonderful. There are always people in the lobby to help, they do a proper turn down service (bringing ice, bottled water and bedside slippers). There is a beautiful rooftop pool and hot tub, open until 11pm. And thanks to Carmen for all her help. I will be back.

The hotel restaurant from the Langham is know for excellent seafood. A must have for your next trip to Hong Kong. 5/5

Really enjoyed my stay here. The location is just perfect so I was able to go out to shop and come back for a break then go out again. I also loved the decor and especially the lobby. Only negative was the breakfast. I ordered oatmeal which tasted disgusting. Worse than cardboard. Also got a mocha and hot chocolate which were terrible. I recommend not ordering breakfast food and going out instead.

For the price, this "luxury hotel" was very disappointing. While the beds were comfortable, the bathroom hadn't been thoroughly cleaned which is a huge pet peeve of mine. The toilet seat had some old stains on it, perhaps one that can't be wiped off but then they should have replaced the whole toilet seat. Also, we paid for the deluxe city view room and the view looked NOTHING like what was on the website. Our window looked directly into another building. The man at the front desk even told us "to be honest, there isn't really a view at all". If that's the case, please update your website. I've stayed in MUCH nicer hotels for the same price in other large cities, with extremely nice city views and better service. One more thing - our check in time was at 3 pm and they didn't give us our room until 5 pm. They treated us to a drink at their bar, but 2 hours late is pretty unacceptable for an upscale hotel like this one. The only redeeming factor is that the location is pretty convenient. Overall, never staying here again.

This is an absolutely beautiful hotel in Hong Kong TST. It was recently renovated a couple years ago, giving it a more modern face lift. Right when you enter the lobby it's obvious that the ambience and class of the hotel is a notch above the rest. The lobby is gorgeous with plentiful seating , legit lobby bar with wide selection of artisanal cocktails, wine and liquids. The staff is quick and dedicated to making your stay as pleasurable as possible-- a home away from home. The rooms are larger than the typical ones in Hk. Love that there's a working area, couch and sometimes medium size bar with full array of crystal glasses and espresso machine in the room (Moreso in the suites and new rooms) . There's a couple good restaurants in the hotel and the room service is opulent. Great international breakfast with made to order noodle and omelet bar. Outside is a host of shops, an extremely convenient location. Shopping is literally across the street and Central is a taxi away. The hotel can arrange all can rides for you , and the MTR is literally across a small street. Transportation doesn't get easier than that.

Truly a 5 Star experience all the way around. I'm a CA resident who lives near the Langham hotel in Pasadena, so as soon as we heard the Langham extended out to Hong Kong it was a no brainer for us on where we wanted to stay. Their service, ambience and available amenities are second to none. They have a fantastic little bar area, and their high tea experience is a must if you can squeeze it in amongst your other plans. The rooms are elegant and a perfect size for you and your partner, and their room service menu is fire If you are willing to take the splurge and upgrade to the club level, the amenities are superb. They truly treat you like royalty, and you will easily recover the cost difference if you go for a mimosa or cocktail and small bites at some point in your day... all of which are well worth it to have in your back pocket since it's unlimited and delicious. They also have a fantastic spa arrangement. My only downside was that the pool was a bit underwhelming, but I guess when you are on vacation in Hong Kong that's not really on your to do lists as much anyways.

I stayed here recently for a few nights after having transferred from another hotel in town (my girlfriend started her business trip a few days after we came to Hong Kong. This was her business trip hotel). The lobby/atrium is very nice and grand and the service we received upon check in was very good. Didn't really notice much of a service difference after that to set it apart from other hotels though. I didn't like how only one side of the bed had power outlets, but at least they provided a few power converters which was nice. Location is pretty good as it is next to an MTR station, right near Kowloon Park, near a bunch of luxury shopping and Nathan Road, and some of the more local establishments not far away. NOTE: To get across the street to the east, you must go underground for a little bit if you want to get there from right across from the hotel. You can't really cross the street above ground unless you take a detour of a handful of blocks total. I think if you get a good deal on the Langham, then it's worth a stay, though I wouldn't shell out really luxury prices for it based on the fact that the service we got wasn't anything special after checking in. Still a pretty solidly good hotel

-Room-small but decent -Front desk/bellboy : pleasant -Details We checked in late around 11pm. Lobby is near their bar area and they don't manage singer's mic volume. I had hard time listening to the front desk because of loud singing. We are three people, so had one king and one rollaway. They didn't mention about extra charge for rollaway. It was $500HK then 10% service charge on top per night. I hate this kind of surprise! But the rollaway was neatly tugged in and ready when we checked in. All ropes/sleepers were ready for three people which was nice. Concierge wasn't very helpful and their in-room phone doesn't have concierge button. You need to call front desk or service then have them transfer. Weird. Had high expectation and not quite happy although their location is superb. I'll probably stay again due to its location but not by room or service.

Arrive at Palm Court without a reservation and luckily there were tables still available. Tried the afternoon tea set and was not impressed at all, aside for the tea selection. Started off with the savory which was a selection of sandwiches. 3 of the 4 choices appears to be sliced bread folded over to mock a droplet and stuffed with filling. The other was a mini brioche based with filling of some sort. The "droplet" filled sandwiches were dry and most likely exposed to air for a long period of time, losing the softness that you would normally get from a well stored sliced bread. The brioche was not any better and was even drier. Taste of the sweets were very standard and at best, just OK. Although the presentation was much better then it's taste. Mini scones which came out last were good and were accompanied 2 types (apricot & rose) of preserves and clotted cream. Don't think I will be coming back soon.

I loved my stay here, and Kenny the manager was absolutely wonderful to work with when we had a problem when we first arrived. It's a beautiful hotel- both in and out- and RIGHT next to all of the main shopping in Tsim Tsa Tsui, which is a huge plus. We also used the hotel's transportation services for transport to and from HK International Airport, which were very pampering and worth the price. Highly recommended. Didn't get to try the Michelin-starred restaurants here, but will definitely do so next time!

[update] The manager apologized for the smoke personally, which I appreciate so I'm raising the review by a star. Cantonese people do love their cigarettes though so I can imagine it's hard to enforce. But a strict smoke fee policy I do believe can take care of it if the cleaning staff reports cigarette smells while cleaning.

Just checked in. It's 5 in the morning. My little sister is way too tired so I think I will talk to the manager after my sister wake up. I feel like we are living in a SUPER 8. It's really gross. Hair in "FRESH" towel? And I don't know that F**k are these things on the comforter. VERY VERY DIRTY coffee mug. AND THE ENTIRE ROOM is SUPER HUMID feel like the ac is not working. I have been to Ritz, four seasons and many other 5 star hotels in HK. I will NOT choose LANGHAM for lifetime in the entire world!

This is one of my favorite hotels in Hong Kong. Always great service and super clean rooms. I love that's it's across from the mall and lots of restaurants.

This hotel is my absolute favorite of all the four-star hotels I have stayed. Classically beautiful, the Langham experience is made memorable by its professional and caring staff. Each staff member we encounter went above and beyond to make sure our every need and want was addressed. I highly recommend this hotel.

The rooms are spacious enough and include a lounge chair, office desk and chair, dresser and nightstands. The bathroom has both shower and tub. I wasn't wowed by the state of the room (it was in need of updating) but it was clean. The aircon got nice and cool but still felt humid to my midwest US senses. The real wins here are the breakfast (which was included) and the proximity to the subway (MTR). Breakfast here is outstanding with a wide selection of both Chineese and western items all of which were excellent. The MTR entrance is literally next door. Also in a nice area of you want to do some shopping in the malls or shops or step out to eat. Staff is very helpful and friendly and speak English well. This will definitely be my first pick when I come back to Hong Kong.

Best honeymoon ever! Good service, good food! Room was clean and nice. Bed was sooo comfortable. Wing was great at keep our water stocked and our room clean. Hope to be back soon!