The Langham, Shenzhen

From the recent unforgettable and sweet memory of staying at the Langham Shenzhen to celebrate my elder brother’s birthday, I came to realize once again that this hotel is truly second to none among the mainstream hotel groups in China. We only paid an average room rate, yet what we received was far more than its worth. We were treated like family—Tina, the thoughtful and sophisticated Rooms Division Manager, delighted us with an upgrade, beautifully decorated the room with floral blessings, and even arranged a delicious birthday cake. To think, this was only my second stay at this remarkable hotel!||Our decision to enjoy the Club Lounge proved to be another wise choice. I have always known of the wonderful savoury reputation of the Langham Hotel Group, which only a few could ever surpass, yet I never expected such a perfect harmony between the cosy environment and the full appeal of taste. We all enjoyed every moment of it. Special thanks go to Olivia, Joanne, Sam, Ryan, and Gina, along with others whose names we may have missed—their heartfelt hospitality made our stay even more memorable. Olivia, in particular, touched us with her kindness in offering my niece a beautiful bag, knowing her tendency to feel unwell.||We also deeply appreciate Cynthia, Head of Service & Loyalty, who had impressed us even on our earlier stay when she skillfully calmed a guest’s grumble in the lift and kindly assisted us to our floor. This time, she welcomed us warmly in the lounge, asked for our feedback, and quickly resolved our concerns to our full satisfaction.||At the front desk, Jason, Louis, and Nina demonstrated a strong sense of teamwork, making our check-in smoother and more efficient than many other hotels we have experienced. Jason and Louis also attentively guided us through the rooms and facilities, helping us settle in comfortably. Woody and Mike were so attentive that they offered assistance even before we thought to ask, which was deeply reassuring.||Housekeeping too left us truly impressed. Returning from the swimming pool after a sudden drizzle, we worried our room might not yet be ready. To our delight, it had already been impeccably cleaned and tidied by Ng Wai Hing. Such efficiency reflects the diligence of Supervisor Cheung Hung Lai, whose meticulous oversight ensures the consistently superb standard of housekeeping at the Langham Shenzhen. Jimmy Lam also impressed us with his smart approach—asking me to demonstrate the Type C line so he could find the right socket quickly, saving us both time and effort.||This combination of heartfelt gestures, professionalism, and genuine hospitality makes the Langham Shenzhen stand out far above its peers. It is a place where unforgettable memories are created, and where guests are not only welcomed but truly cherished. Finally, and most importantly, our deepest appreciation goes to the General Manager, Mr. Forest Sun, whose personal care for every guest’s feedback fosters a culture of genuine warmth and outstanding hospitality among all his staff. This wonderful hotel will undoubtedly be our first and only choice whenever we return to Shenzhen!

Upon check in, as requested, I supplied my id card and was told system unable to scan it. Staff told me very common with my kind of Id. She then took a photo of it on her personal phone.|This lack of privacy made me very uncomfortable ( hope it has been deleted since) If the problem is so common, why isn’t the hotel working on a solution?. |I asked for 2 keys and was only issued one.||Arrived at the room: pleasantly surprised, large and modern room, strong British feeling . |The tv was switched on with a welcome message. Unfortunately my wife’s name was wrong .|Next morning , I got up and walked barefoot around the room. After a while my wife pointed out that my feet sole had turned dark grey because of the amount of dirt on the carpet. ||Great pool, surrounded by greenery and cabanas: feels like a resort in the middle of the city. Very enjoyable. ||Both on Saturday and Sunday, we showed up for breakfast, to find a long queue of people waiting to get a table. When eventually we were seated, I realized a number of tables around us were still dirty. It looked like they did not have enough staff to clean and re set them, which resulted in a longer queue outside. ||No one offered tea or coffee , so needed to fend for ourselves and somehow find a staff to place an order . Forget about getting a second cup!||Breakfast Buffet offers a wide variety of yummy food and we thoroughly enjoyed the experience. Chef at the egg station remembered my order from previous day without a prompt: Well done , very impressed. ||On last day, I noticed a pest control box from Rentokil, sitting on the breakfast buffet, right next to cold cuts ( see photo) . Isn’t that both unhygienic and dangerous to put this kind of insecticide next to food ?||Overall impression is that facilities are 5 star but the service is 2 star.

My story with The Langham began back in 2012 when our company celebrated Christmas in its gorgeous halls. I still remember that glamorous night.This time, 13 years later, I decided to stay at the hotel for my birthday, and it was the best decision I could’ve made.Firstly, I got a corner room, distant from the elevators, on an upper floor—everything I wished for. The room was unbelievably spacious, with a long corridor, and the bathroom was huge too.I loved the furniture, decor, and style—it is so classy and elegant, exactly as it should be in a hotel with a long history.With its old-money interior style, the room was equipped with up-to-date features such as a speaker with an inbuilt phone charger, a clock, an alarm, automatic curtains, an awesome smart TV, and a coffee maker.I noticed no odors, although I had read many comments about them. The service was outstanding in every way!The fantastic swimming pool had great facilities like a jacuzzi and bubble baths. The sauna was one of a kind, featuring a hot/wet steam room and a snail shower experience—definitely check it out!The dining was incredible as well. I had afternoon tea in The Palm Court, accompanied by live piano music. I loved breakfast, which offered every meal you could imagine.I especially enjoyed spending time at the Perch bar, where they provided a complimentary drink and served great food. The atmosphere felt like a gentlemen's club or a castle.After 2.5 days at The Langham, I can confidently say there’s no need to choose from a long list of 5-star hotels; this one meets every kind of customer's expectations!Thank you for the hospitality and the fabulous birthday cake, along with the rose petals spelling out "HAPPY BIRTHDAY" on the bed!

My recent stay at The Langham Shenzhen was nothing short of spectacular. This hotel truly embodies luxury and delivers an outstanding experience on every level.* Preeminent Luxury: First and foremost, the hotel itself is absolutely beautiful. . The design is elegant and sophisticated, blending classic Langham charm with modern flair. The ambiance throughout the public areas and my room was exquisite and instantly relaxing.* Outstanding Service: The service was truly exceptional. From the warm welcome at reception to the attentive concierge and efficient housekeeping, every staff member I encountered was professional, courteous, and genuinely eager to assist. They consistently went above and beyond to ensure my comfort and satisfaction.* Excellent Connectivity:Internet was excellent– fast, reliable, and free throughout the hotel, which was crucial for both work and leisure. A major convenience was the hotel being seamlessly connected to a high-end shopping mall. This made exploring retail, dining, and entertainment options incredibly easy without stepping outside.* Superb Leisure Facilities: The pool area is stunning – a true oasis. Clean, beautifully designed, and perfect for a refreshing swim or relaxing poolside. The gym is highly functional, well-equipped with modern machines, and spacious enough for a proper workout, catering well to fitness needs.

It’s a well-known fact that Shenzhen is the youngest city famous for its high-tech industry, and it was a difficult task to find a hotel with history here. Yet I did it! The Langham Hotel dates back to the 1860s, and its 160-year story has definitely impacted the way it functions today.||The quality of the materials used in the decoration and design will make you feel like you’re in some European country. The walls, floors, and built-in furniture are so solid and sturdy that I could hardly believe my eyes.||The location, amenities, service, and welcoming staff made my stay unforgettable. Not to mention, my humble inquiry for a birthday surprise was fulfilled in such a lovely manner—delicious cake and rose petals on the bed. It was the very first time I had such an experience in my life.||If I could leave a suggestion for the hotel management, I would wish for various gifts or branded souvenirs in a flagship store, so that fans could buy memories of their stay. Like me, I collect each little piece, even a tissue. I would be more than happy to collect a special edition postcard, notebook, or mug with the Langham logo.||Thank you very much for your hospitality, and I wish you continued success in the future!

The hotel staff—especially Bobo at the front desk and Mr. Cui at the concierge—showed such genuine hospitality that we truly felt at home. Every interaction was warm, thoughtful, and sincere. Their kindness and attention made our stay truly unforgettable.||The hotel is in a very convenient location in Futian district, right next to a shopping mall with a great selection of restaurants and coffee shops. The property is exceptionally well maintained, with everything reflecting the highest standards—from the spacious, soundproof rooms to the premium Diptyque shower gel and lotion provided. Guests can also enjoy both outdoor and indoor swimming pools, adding to the relaxing and luxurious experience. A truly exceptional stay from start to finish.

The rooms were lovely and huge, beds were very comfortable! All staff were so helpful and very polite. A couple of small things, on arrival my bathroom rubbish bin had rubbish in it and my friend who does not have WeChat, who is traveling from overseas could not order room service. So a paper copy menu should be provided. Other than that everything was lovely! Thankyou for a wonderful stay.

Excellent service and rooms. The team makes an extra effort to make your stay comfortable and there's always at least one person around that speaks English (which isn't the case in most international chain hotels in china). The breakfast and food is great, features a selection of both western and Chinese food and even the bread/baguette/pastries is delicious. This could be my new favorite hotel in Shenzhen. Unfortunately the location isn't walking distance to anything important but it's between both ends of Shenzhen so if you want to see both it's a decent location.