The Lawrance

The location was great, walking distance to the town Pillows were so soft that there was no point in having any pillows on the bed But after leaving the apartment we got an email to say their was a broken wine glass on the counter with the shard next to it and I have been charged for it Me and my partner know full well that it was washed up and put away in the cupboard We are honest people and if we were to break anything we would of left it out in plain sight and emailed them to let them know I asked for proof, which they didn’t provide although they told me that the cleaners take pictures and send them to staff members, so not sure why I never received a clear picture They said as soon as they walked in it was on the counter top and I know for sure I never leave anything out when leaving a hotel stay Didn’t like the fact I was accused of something I hadn’t done and charging me straight away If anyone was to stay here I’d say make sure you take videos/pictures of everything before you leave incase they charge you randomly

The place was nice but the staff were rude from start to finish. I wouldn’t have minded the staff talking about customers behind their back but one looked like a horse and the other one an XL version of peppa pig. I know yorks a bit rural but thought I’d turned up on emmerdale farm for a second. Wouldn’t stay there again because how you’re treated matters so much to the experience.

Don't book with The Lawrance. They have withdrawn the parking discount days before our trip and will not honor it even though it was in the terms and conditions when I booked. Tried emailing and customer services is a lot to be desired. For the price that is charged loyal customers should be treated better and honor discounts which are listed when bookings are made. Also apartments could do with maintence every now and again for the price that is charged

As a family we’ve been coming here for years, over twenty times, however I unfortunately no longer believe this is the best option in York. “No.1 York” absolutely blows this place out of the water in every regard. We have stayed loyal to Lawrance, but this stay simply hasn’t been good enough. The apartments, still lovely are becoming perhaps a touch dated, lacking a bit of character and TLC. Scuffs. Unclean towels. Grimey shower. No bath robes. Plastic signs with rules.. and most importantly… I booked our stay for this weekend 6 months in advance. I spoke to them when booking and made them aware it was for a 60th celebration, and paid for the two biggest and best apartments. On arrival we have been given the smaller ones. We received a message stating due to issues we have been downgraded (for one room, not two) - no real explanation and no discount!!! We’ve all stayed here before and I’ve had to explain to my mum on her 60th birthday that I did book her the big apartment we love, but there’s been some sort of issue. Hmmm. I am lay here on Sunday morning, and from about 5:30am the squeaking noise in our room I assume electrical/ boiler has had us stirring and unable to sleep. Stomping and door slamming upstairs from someone too. Parking now also isn’t included.. I think for just shy of £600 for two basic rooms as a very regular customer booking 6 months in advance, we should be getting better. If the downgrade was unavoidable then make extra effort, call and explain, leave a kind gesture in the room to make up for it. Show you care. Sadly we won’t return and No.1 York will be the new stomping ground. They make you feel like royalty!

Kevin and his wife Susan included us as part of their family. Rooms comfortable. Breakfast delicious. A little intimate bar to have a drink. Highly recommend you stay with them.

Absolutely fabulous place. We really regret not spending longer here. Really clean and tidy, period property. Everything works first time and a real delight. Can't wait to find an excuse to return. Really central location for exploring York and a handy Tesco metro a few minutes down the road.

We stayed there for 2 nights. The location was great, close to the train station and walking distance to everywhere. The room itself was clean and tidy, good size and the kitchen is well equipped. The bed was comfortable and very good size BUT the pillows were horrible. The pillows were so bad that either of us slept well for both days. They gave you two each already but even though we used both, it was still unacceptable, even the cheapest IKEA pillows would have been better. Our windows also face the streets and there were no net curtains, so we couldn't really bring up the blinds otherwise everyone outside could see us. We found the TV remote completely broken in half (not sure how they didn't notice it when they cleaned the room!), but it was replaced immediately so service was good. Overall I think it's a nice place to stay as long as you bring your own pillows!

I have stayed here twice, once at the premier suite and the second time at a two bed apartment. Always clean, easy to access, perfect location at Mickelgate with NCP parking around the corner. I'm sure I'll be staying here a third time.

Wonderful apartments on a quiet side street. Clean, modern space -- and absolutely the most comfortable bed and bedding we had anywhere on our 2-week trip. Very nice, responsive, and accommodating front desk too -- by email or phone. The only snafus were: 1) when our vent in our bedroom starting leaking condensation onto our things in the middle of the day. Thankfully, our friend was home taking a couple of work calls, so he called maintenance. And 2) I got locked in and couldn't leave as I was running late for dinner, because our key cards that opened our apartment and the gate to get out all stopped working just on that gate. Bit of a freak-out moment for me, but thankfully, phoning the front desk brought someone out to help me get out.