George B.
Google
As a family we’ve been coming here for years, over twenty times, however I unfortunately no longer believe this is the best option in York. “No.1 York” absolutely blows this place out of the water in every regard. We have stayed loyal to Lawrance, but this stay simply hasn’t been good enough.
The apartments, still lovely are becoming perhaps a touch dated, lacking a bit of character and TLC. Scuffs. Unclean towels. Grimey shower. No bath robes. Plastic signs with rules.. and most importantly…
I booked our stay for this weekend 6 months in advance. I spoke to them when booking and made them aware it was for a 60th celebration, and paid for the two biggest and best apartments. On arrival we have been given the smaller ones. We received a message stating due to issues we have been downgraded (for one room, not two) - no real explanation and no discount!!!
We’ve all stayed here before and I’ve had to explain to my mum on her 60th birthday that I did book her the big apartment we love, but there’s been some sort of issue. Hmmm.
I am lay here on Sunday morning, and from about 5:30am the squeaking noise in our room I assume electrical/ boiler has had us stirring and unable to sleep. Stomping and door slamming upstairs from someone too.
Parking now also isn’t included..
I think for just shy of £600 for two basic rooms as a very regular customer booking 6 months in advance, we should be getting better. If the downgrade was unavoidable then make extra effort, call and explain, leave a kind gesture in the room to make up for it. Show you care. Sadly we won’t return and No.1 York will be the new stomping ground. They make you feel like royalty!