The Leela Ambience Gurugram Hotel & Residences - Millennium City's Only Lifestyle Hotel & Residences

Stayed at room no 284 at Residences on 2 nd floor. It was two bedroom apartment with very cute and well equipped kitchen and 2 bathrooms with shower and bathtub. View of courtyard from windows were amazing. Food for also delicious. Ambience mall is just next door. You can go shopping at your leisure.

We have been visiting Leela Gurugram for over a decade and always appreciated the exceptional hospitality that once set the property apart. Unfortunately, during our recent visits, the overall experience has noticeably declined.||The front office staff avoids eye contact and rarely greets guests even when walking right past clients in the lobby. Basic requests, such as assistance with internet access, are met with vague responses like “we will get back to you,” with no follow-up, no timeframe, and no offer to take a contact number in case we are not in the room.||Long-standing conveniences, such as storing bags for frequent guests, have suddenly become an issue. Instead of the warm, seamless service we were accustomed to, the interactions now feel rigid and policy-driven.||The spa experience was especially disappointing. The staff appeared visibly unhappy, which was reflected in the quality of the service. We were also told we could not sit in the waiting area “to avoid interaction with other guests,” yet while waiting in a cramped side room, I overheard the manager speaking harshly to an employee. There is an unsettling tension and fear in the spa section, something completely contrary to the environment a luxury property should provide.||Additionally, the staff member I preferred and had become comfortable with was made unavailable without any prior notice, and only when I inquired was I told of the change.||All of this is particularly concerning given that room rates and service charges continue to increase significantly year after year, while the level of hospitality, warmth, and personalized service, once the hallmark of Leela has been steadily declining. The frequent justification of “policy has changed now” does not reflect the guest-centric service one expects from a luxury hotel of this caliber.||We truly value our relationship with The Leela, which is why we want to bring this feedback to your attention in the hope that it contributes to positive improvements. We do plan to try the property again, and we sincerely hope to see the warmth and hospitality that initially made The Leela our preferred choice.

Had a lovely stay at Leela Ambience Hotel Gurugram. The staff was extremely courteous. Special mention to both our cab drivers and the lady who dropped us to our next destination, all very warm and polite. The room was comfortable and well kept. It was quite cold at night, and when the central heating didn’t warm the room enough, a heater was arranged promptly, which we really appreciated. Food was decent, though restaurant service was a bit slow... possibly due to Christmas lunch preparations. Overall, a pleasant experience with gracious service. The biggest plus is the direct access to Ambience Mall Gurugram, which makes the stay even more convenient. Would definitely recommend and love to stay here again.

I stayed at the executive suite, expecting the luxury and comfort this brand is known for. Unfortunately, my experience was far from it, starting right from getting on the bed to rest when we discovered a glaring red stain on the bed sheet – a clear sign of subpar hygiene standards that left me questioning the room's cleanliness. When I brought it to the staff's attention, their response was underwhelming; they seemed more dismissive than apologetic, offering no meaningful resolution beyond a quick swap that didn't inspire confidence. Adding to the frustration, there is no "kids stay free" policy unlike other Leela properties. While children can share the room at no extra cost, all meals for them are charged separately – a stark contrast to other luxury hotels where complimentary kids' meals are a standard perk to make family stays truly hassle-free. Overall, this stay felt overpriced for the quality delivered. I'd recommend looking elsewhere for a more reliable upscale experience.

This was our second stay at the property, and unfortunately, it has left us disappointed once again. Despite the reputation and pricing of a five-star hotel, the overall experience fell far below expectations. 1. Food & Dining Experience • Live cooking counters: The arrangement is highly uncomfortable, with food being prepared extremely close to the seating area. The strong smell—especially of non-vegetarian dishes—makes it unpleasant for vegetarian guests to enjoy their meals. • Quality & authenticity: The food lacks the authenticity and finesse expected from a luxury property.• Pizza cheese was sticky and unappetizing, resembling plastic. • Vegetarian dishes such as dal, rice, and mixed vegetables felt more like mass catering at a local wedding than fine dining. • Dosa and sambhar were of poor quality, worse than what one might find at a street vendor. • Baby food options: There were no fresh or suitable preparations for a two-year-old child. The only option offered was khichdi, which is not sustainable for multiple days. Even basic items like apples or bananas were charged, with no complimentary provisions for toddlers. • Segregation of food: Vegetarian and non-vegetarian items were placed together with poor or invisible labeling, making it confusing and uncomfortable, especially for elderly guests. 2. Room & Hygiene Standards • On arrival, the blanket had visible red stains. While the staff replaced it after our complaint, the response was indifferent and lacked any apology or acknowledgment of the issue. • The explanation about “multiple quality checks” was unconvincing, and no guest-friendly gesture was offered to make up for the lapse. 3. Staff Professionalism • The staff appeared inexperienced and underqualified. Many seemed too young and possibly without proper hotel management training. • The service lacked warmth, attentiveness, and professionalism—qualities that are fundamental to a five-star hospitality experience. 4. Ambience & Festive Arrangements • The interiors have remained unchanged for nearly a decade, with no upgrades or refreshing touches. • The Christmas tree and festive decorations were repetitive and uninspired, offering no sense of celebration or exclusivity for guests staying during the holiday season. • Unlike other luxury hotels, there were no complimentary festive gestures such as small gifts, treats, or special arrangements for families. 5. Overall Impression The property seems to prioritize corporate events and promotions over guest experience. The terrace, pool, and outdoor areas have remained stagnant for years, with nothing distinctive or memorable. Despite charging premium rates, the hotel fails to deliver on basic hospitality standards, food quality, or festive atmosphere. --- Recommendations 1. Food & Chefs: Review the qualifications of chefs and kitchen staff to ensure professional standards. Authenticity and quality must be restored in both Indian and international cuisines. 2. Hygiene: Strengthen housekeeping checks and ensure staff are trained to respond with empathy and professionalism when issues arise. 3. Baby & Family-Friendly Services: Introduce fresh, healthy options for toddlers and ensure some complimentary provisions for young children. 4. Festive Experience: Refresh decorations annually and create thoughtful gestures for guests during festivals and holidays. 5. Staff Training: Invest in professional training to elevate service standards and ensure staff embody the warmth and attentiveness expected at a five-star property. --- Final Note The Leela Gurgaon, despite its reputation, has failed to meet even the basic expectations of a luxury stay. Unless significant improvements are made in food quality, hygiene, staff professionalism, and guest experience, we will not be considering this property for future stays.

Hotel is indeed beautiful. It's Ambience is awesome and upkeep and maintenance is perfect. Everything is very well manged. Staff is very courteous and always ready to help. Rooms are quite spacious with big bathrooms. Even toiletries are of very high quality. Breakfast was awesome, very wide spread layout with sumptuous dishes. Overall an awesome experience.

So we were here at Leela Ambience and the food was excellent. The service here by Aryan was very impressive - he was courteous, attentive and ensured we had a wonderful dining experience. Overall everything was well managed. Would recommend this place.

Five star luxury: Great open spaces, service and rooms. Several excellent restaurants with great food. A large, well equipped fitness center with a beautiful locker room including a spa. Great location attached to the Ambiance Mall. 100% with the extra cost.