The Leela Mumbai - Resort Style Business Hotel

We stayed at The Leela Palace near Mumbai Airport from 16.07 to 18.07 and had a truly wonderful experience. From the moment we arrived, the service was outstanding — the team was always attentive to our requests and went above and beyond to make us feel welcome. They accommodated an early check-in without any hassle, which was a huge relief after our journey. Breakfast and dinner were excellent, with a wide variety of delicious options and impeccable presentation. Every staff member we met was helpful, supportive, and genuinely warm, making our stay both comfortable and memorable. We will definitely stay here again the next time we are in Mumbai. Highly recommended!

Ambiance is good. Staff is hospitable. However the food is overpriced for the quality and variety as compared to any other 5 star + hotels. Breakfast and lunch buffet were good. However the food ordered in private dining was way below good quality bar. Tried giving the feedback and could not find appropriate forum to share while in the hotel.

Hotel never fails to earn 5 stars: Rooms are great, with good air quality, service very prompt and thoughtful. I checked out their Yoga by the pool - was beautiful under a flowering tree. Food prepared to my taste. What more can you ask after/before an international flight?

gluten-free! there is a great variety of gluten-free food as a standard. when asked the chef immediately came to me to explain the whole buffet indian food offers incredibly different gluten-free food. my recommendation is the south indian pancake, Dosa. it is made from rice. have it „plain“ and crunchy. Also I want to mention that the hotel really offers a ⭐️⭐️⭐️⭐️⭐️ service. pool and sauna are great, the rooms perfect and it is close to the airport. Enjoy!!

Leela, a deemed to be 5 star hotel is nothing but a pure disappointment. The entire staff lacks a great sense of empathy and you can see that they genuinely don’t care about you. We were there to celebrate a birthday and omg was the front desk so so unbothered and pinch me for thinking they would consider your birthday to be something special. During checkout I had lost a precious jewellery and when called for assistance they spent an hour and gave us no updates until I had to show up myself and check. When trying to explain the gravity of the situation, the concierge Urvashi had no concern and was just perfunctory about the whole situation and even with tears in my eyes she just walked away from the conversation and again lacked the empathy to understand the situation. Never ever coming back.

I recently stayed at The Leela Mumbai, and while the property is stunning and well-maintained, a few things left me thinking twice before I book again. ✅ What stood out (and deserves applause): • Citrus – Breakfast Buffet: Exceptional. The spread, freshness, and flavors were top-tier. A must-experience. • Cleanliness & Amenities: Rooms were spotless, beds comfortable, and all amenities including spa, sauna, and swimming pool were well-managed and relaxing. • Location: You really can’t beat it — central, premium, and peaceful. • Special Mention: Paaji (Doorman/Host): A true gem! Right from the entrance, he made us feel at home. He greeted us with a respectful Namaste, handled our luggage smoothly, and opened the doors with genuine warmth. That’s the kind of welcome you expect from a luxury brand. ❌ Where things fell flat: • Customer Relations: I emailed my room preferences (pool view, specific requests) well before arrival — but received no response, and none of the requests were honored. • Check-In Experience: Disappointing. The receptionist was cold and unwelcoming, no smile, no welcome drink, no personal touch. It felt like we were just another room number to him — not the Leela standard at all. • Room Allocation: The main reason I booked Leela was for the view over the swimming pool, and it wasn’t provided even after communicating it in advance. ⚖️ Final Thoughts: The property is absolutely worth experiencing — beautiful interiors, relaxing amenities, and standout hospitality by individuals like Paaji. But the front desk team and guest communication need serious improvement if The Leela wants to continue being a name that stands for luxury. Will I return? Maybe — but I’ll think twice, and only after ensuring better pre-arrival communication.

The Leela palace is very good. The hospitality services is very nice and very sweet gestures...I liked they way treated...thank you for your kind service and food quality is best in this hotel...gym is very hygiene and fresh and morden fitness trainer pravin is also nice person and give good guidance in gym.. basically everything is nice

A Seamless Blend of Business and Relaxation I had a wonderful stay at this resort-style business hotel. It offers the perfect balance between work and leisure. The rooms are spacious, well-designed, and equipped with everything a business traveler needs—from high-speed Wi-Fi to comfortable workspaces—while still feeling luxurious and relaxing. The conference and meeting facilities are professional and well-maintained, and the staff goes out of their way to ensure everything runs smoothly. After a busy workday, the resort amenities—like the pool, spa, and scenic outdoor areas—offer the ideal way to unwind. Dining was a highlight, with a variety of options and excellent service. Overall, this hotel is perfect for business trips, corporate events, or even a work-friendly vacation. Highly recommended for those who want comfort without compromising productivity.