The Level at Meliá Villaitana

Beautiful hotel over expansive grounds. There in February on a work conference so not really for pleasure, however the food quality was excellent, attentive and friendly staff and views over Benidorm to the sea were lovely. Great room size with a lounge and verandah. Would like to come back when its warmer.

This hotel is advertised as a 5-star hotel, but in reality it feels more like a 3-star property. The only thing that truly feels 5 stars is the price. Honestly, based on value for money, I would give it 1 star — but I am giving 2 stars as an average, and also because the girls at the reception were very kind and helpful. Maybe this hotel was a luxury 5-star hotel many years ago, but now it feels old and in need of renovation. The food in the restaurant is average. The selection is fine, but the taste could definitely be better. The service, however, was very poor and not helpful. On our first night, we arrived with our baby and were seated next to a large seminar group that was very loud. When our baby started crying, we asked to move to another area of the restaurant that was completely empty. After a short discussion, they allowed us to move — but I had to carry all the food and things from the table myself while the staff just watched. Is this 5-star service? Dinner starts at 7:30 PM, which is very inconvenient when traveling with a small child. All other restaurants in the complex were closed because it was off-season. The spa is open, but it costs 25 euros per hour per person. Considering the high price of the hotel, this extra charge feels unnecessary. At least in the off-season it should be included. Parking is free, but it is very unorganized and dusty. Garage parking costs extra. We were given a room in the corner of the hotel, and it was quite cold, especially in the hallways. Walking to other hotel facilities took time, and with a baby stroller it was not very practical. The manager called us on the first day to check if everything was okay. She probably expected me to say yes, but when I started to explain the problems, she simply redirected me to reception. Fortunately, the reception staff were very kind and helped with some of our requests. Also, during the weekend hotel was quite full and restaurants for dinner and breakfast suddenly changed and this was not communicated to us. We were walking around and searching for it, and then we ended up eating in non Level guests restaurant cause we didnt know there is restaurant for Level guests. Overall, this is a very expensive hotel that I would recommend avoiding, especially in the off-season. In the surrounding area, you can find much better service for half the price. This was the most expensive option when I booked. Before arriving here, we spent three days at Innside by Melia in Alicante (a 4-star hotel), and it felt much more luxurious than this one. It is a pity that our first flight trip with our baby ended this way. I had high hopes that the hotel would be great and that we would truly enjoy our stay.

I recently stayed at Meliá Villaitana in Alicante, and it completely exceeded my expectations. The hotel itself is breathtaking – designed in the style of a traditional Spanish village with charming architecture, cobbled-style streets, and colourful facades that make every corner picture-perfect. From my room, I had the most beautiful blue sea views, and with so many swimming pools scattered across the resort, there was always a new spot to relax and enjoy the sunshine. The design and atmosphere create a true Mediterranean escape – elegant yet so inviting. The service was outstanding throughout my stay – warm, professional, and always with a smile. Whether it was at reception, in the restaurants, or by the pool, every detail was taken care of to make the experience memorable. A stunning destination where style, comfort, and hospitality meet – I can’t wait to return!

The noise level was very disappointing. Grass cutting starts as early as 7:00 a.m., and the pool area, which should be peaceful, was filled with loud music and constant noise from lawn equipment and other machinery.

Stunning buildings and great service combined made this a fantastic visit. We only visited for one night but wished we stayed longer and have already booked for 4 nights for next year. The views are spectacular, the service was incredible and the food was delicious. We stayed in a skyline view room which was beautiful and had the most comfortable bed! ||The pools are beautiful, the restaurants we ate in were fabulous (Mexican, Argentinian and the breakfast buffet). ||Can’t recommend highly enough.

Our experience has been so pleasant from checking-in to checking-out... Would like to mention the ever charming Cecilia and Debbie who assist us on the recepcion area, Patricia and Juan Carlos on YHI Spa thanks to them we enjoyed our time on the hotel's wonderful spa, as well as the ever friendly Renan, who brought us a complimentary bottle of cava. The hotel is an oasis in the middle of busy and hectic city of Benidorm. It's a place of peace and relaxation a little far from downtown full of party people. The sunset and sunrise views from our room are breathtaking. The foods from both breakfast and dinner buffets are one of the best that we have ever tried on our hotel stays, everything are delectable and beautifully presented. All the personnels on Botanic and The Level are very friendly, competent and respectful. Would like to thank as well the house keeping personnels for always making our room immaculate during our stay.

It is a beautiful facility and the food at the restaurants is great. But the customer service is awful. The check in took 1hr 15', which made me late for a work call. There was a line, due to the fact that their check in procedure is completely dated and requires about 20-25 minutes per guest. At check in we were informed that the swimming pools were all cold except for the one at the Level (the nicer branch of the hotel), and we had to pay a supplement to get a room there and be able to use the heated pool. We paid that suppplement and got a room at the 5 star section. The room temperature did not work and we slept the whole night at 27 C, while trying to lower it every hour. We were informed in the morning that at this time of the year (March) there is no room temperature control. Only options are heat on or heat off. It would have been great to know that at check in.||The staff was very friendly but unable to resolve issues. At check out, waited another 40 minutes, and when we finally saw somebody from management and told them what happened, they politely apologized and told us that they hope to see us back again. Just wat I fet like hearing after a restless night that ruined our padel torunament the next day.|So, I hate to sound whinney but when I book a 5 star hotel, I have certain expectations, and this hotel might have the facilities of a 5 star hotel, but certainly not the the customer service. The lines and the conflict resolution are not at that level.

We met at this hotel a person who, unlike many others we encountered, truly knew how to make us feel like special guests. We are speaking about Ancuta, who provides every client with the attention they deserve. Thank you very much for your support and service, Ancuta! That said, the overall service still needs improvement. On the Melia app, some services are advertised that are not actually available or recognized by Hotel Villaitana. For example, we had to pay extra for dining in the restaurants and for beverages. Fortunately, the manager, Jose, was very helpful and willing to assist us with the difficulties we faced during our stay.