The Liberty Trust

I really enjoyed my stay here. Right from the moment I set foot on property the staff were courteous and extremely helpful. I arrived a little before check in and they held my bag until a room was ready. I took this time to explore the area, and popped into several locations that staff recommended. The room was so spacious, as was the bathroom! My room was facing the train tracks, but I found hearing the trains go by relaxing. If I ever return to Roanoke I’ll definitely stay at the Liberty Trust again.

We enjoyed the location as we walked from the train station. We didn’t find our room loud, as I read in other reviews. The was clean and comfortable. Things The Liberty could improve for a luxury hotel: towels were scratchy- seems odd for a nice hotel. Bed was super soft, no night light in bathroom and our shower leaked. Just supposed they let things go. The lobby is interesting and nice to relax in. Unlike other luxury hotels I’ve stayed in there was online music. I have heard The vault is really tasty but we didn’t eat at the hotel so I can’t say. We would stay here again and appreciate the ambiance.

We had a wonderful unique experience here. It was so nice to stay somewhere different than a franchise chain. The building is a former bank and retains much of its architecture and feel. The lobby and bar area are really cool. Plan to have one of your meals there along with one or more of the special drinks. All of the staff were very nice and helpful. We would definitely stay there again if traveling through Roanoke overnight.

We used to live in Roanoke and visit a couple of times per year. We love staying at The Liberty Trust due to the great location in Downtown Roanoke and the great rooms and friendly staff. This visit was fantastic. Credit to hotel management for two improvements. The bar, The Vault, is open a bit later on the weekends. The rooms were updated to block morning noise. Great improvements

We loved the Liberty Trust Hotel! ||Very cool space and excellent staff - very helpful, kind and efficient. It’s obvious they take great pride in their jobs and the hotel, as they should. ||Our room was spacious and modern and the bed was super comfortable. We will definitely stay here on any future visits to Roanoke. ||Huge bonus that Alexander’s is next door.

I had a fantastic stay at this hotel! The room was large, spotless, and very quiet—perfect for a restful night. But what truly made the experience exceptional was the staff. They are amazing—genuinely kind, thoughtful, and clearly passionate about their work. You can tell they truly care about making each guest feel welcome and comfortable. The location is both safe and convenient, making it easy to get around and feel at ease. I strongly recommend this hotel and would definitely stay here again!

Overall the hotel was very nice. The things they could control were well done. Positives: Location - very convenient to all of downtown. Able to walk to everything. Room - very clean, bed comfortable, shower great. Atmosphere - very unique with enough of the original architecture to make for an authentic experience. Staff - very friendly and helpful; they know their history of the hotel and recommended places to go. Negatives: Location - as good as it is for convenience, the hotel is also next to an outreach center that provides meals to homeless people. At dark it is a gathering place for the homeless till around midnight. The yelling and screaming from that unfortunately was negative. Noise - tying in to the noise outside is the noise inside. For two nights straight we could hear every curse word and fight from the folks on the street from our 5th floor room. There are also multiple trains that were very loud from our room, usually beginning around 5am. These rooms are in no way noise-proof. Parking - other reviews mention the parking garage that is at the Center In The Square. Not only is it not convenient, but it is also $8 per night. I really wanted to enjoy our stay more than we did, but the outside factors were a big distraction to our stay.

We had an amazing night away for our anniversary. We won a free night at an event and even though we weren't paying guests they still treated us as if we were. They accommodated every need we had (we had a few) and I never felt like a bother. Customer service (Christine) was amazing, as well as the hotel manager, and wait staff (Kathleen and another young lady whose name I didn't get) were wonderful. The room was fresh and very clean. Bed was so comfortable that I want to know the type to upgrade at home. The old fashioned phones was so cute to use when calling the front desk. I loved the copper doors and the other beautifully-maintained historical elements. The rooms have a Nespresso machine that make a solid cup of complimentary espresso. Since we don't drink, that really was the icing on the cake, with decaf pods available. You're right in the midst of the best downtown Roanoke offers, all in walking distance. Spacious room and bathroom.

This hotel is at best a 3 or 3.5 star hotel. No valet and no parking nearby. You have to walk 2 blocks and the parking is all the way on the 4 floor of a parking deck. Paid close to $400 for two nights and they wouldn't even do housekeeping even after I had requested it while checking in. I come back the next day, nothing was done. Called the front desk, the reply was "yeah we see the request but it wasn't entered into the computer so we can't do it". What the heck? If you are looking for a small room,, light musty air, indifferent staff, inconvenient parking, overpriced drinks you hit the jackpot. Not going to recommend this place to my employees and to any of my business partners who invite their clients over to Roanoke.

I'm staying here tonight. I have never been more disappointed in a hotel choice. I will leave as soon as possible, even though it is not advised to drive with temps below freezing. Seriously. It's that bad. Will post more tomorrow when I am well away from this place. Meanwhile, I listen to those in the room above. One update: There was no remote control for the TV. I looked everywhere! I tried to unplug it, and it would not turn off. I called down and they said they would bring one up, and hung up before I could ask how long it would take to get the bleeping remote to turn off the bleeping TV!!! Am I being punked???

Location was perfect for Amtrak and downtown. The decor of the hotel and bar was like going back in time in an old bank vault. Staff were very friendly. Upon arrival we were given a complimentary appetizer which was not only a nice presentation but very good too. Bar tender Stephanie was very attentive and sweet. The bed was comfortable and rooms were very clean. Only down was you could hear people in the hallway but there was no one out after 11pm so did not impact sleeping. We would stay here again.

Nicely appointed rooms. Cool lobby bar. No bellman to help with bags. Our room on 4th floor was not quiet. Train track sounds all night long and people partying in nearby bars til 2am. Historic property well restored but not a good stop if you want to sleep.

Gorgeous hotel in the downtown district. When you check in, you have to go through the glass doors into the restaurant area but it is immediately to the right. Check in was easy and the employee was friendly and helpful. Parking is in the garage a block away for $8 with validation from the hotel. You need your room key to operate the elevator and power in the rooms. The room was decorated beautifully, the king bed was comfortable, bathroom was spacious. Loved the sleep kit and nespresso machine in the room. The TV was a smart TV too. There was also a fridge in the room. Hotel does not have rollaway beds but the king was fine for my daughter and I. I really loved the overall style and comfort of this hotel.

Had a one-night stay here in May, just a couple of months after their opening. They've done an absolutely spectacular job renovating this century-old bank building and making it fresh while keeping its architecture intact. The lobby is soaring and beautiful. It looks like there are plans to add a bar in the future, but there is no food or drink service as of yet. However, there is a wealth of restaurants within a 5-minute walk. Parking is in a garage a very short walk away and the hotel validates your ticket, so no hassle with paying on the way out. You can park right in front of the door for 15 minutes when you arrive to deal with check in and avoid dragging luggage down the street. The rooms are beautifully done in an urban style, with copper-lined entry doors. The ones on the upper floors have mountain vistas. Bed was comfortable, the mini-fridge is large, the amenities are nice, and the staff is very pleasant. There's some street noise at night but it wasn't a huge deal. I'd definitely return once they've been operating a while and have even more services and amenities available.

15 minute parking at the front door of the hotel, so you can check in. We parked our car at the Center in the Square garage around the corner. Take your parking ticket to the front desk, and they will validate it. The next day when we left the garage, I inserted the ticket in the machine, and the gate automatically went up, so the fee was charged to my credit card. Hotel was very nice. For the price they charge per night, I was surprised to see that no breakfast was included. Coffee was in the lobby in the morning. One of our windows was over the street out front, and it was pretty noisy until about midnight. Bathroom products were very nice.

It's a treat to stay in an historic building. In this case, originally a bank. Nice facade, swank first-floor interior including an original bank safe, and fun details like a US Mail chute and copper-clad room doors. We booked a "standard queen" room for $212 on hotels.com and discovered upon arrival that a standard queen is a "petite queen" at The Liberty Trust. It was on the second floor. POSITIVES * Great location, easy short walk to major downtown attractions * Historic architecture and details * Giant windows, bedroom AND bathroom, lots of natural light * Giant bathroom with quality finishes. Almost bigger than bedroom * Quiet, pleasant neighborhood to walk around early morning * Fun, original bank safe in lobby * Friendly staff, on point * Good vanity lighting in bathroom * Spacious, walk-in shower NEGATIVES * Squishy, un-supportive pillows * Confusing "lobby" experience upon early evening arrival - what transformed into a more conventional hotel lobby by the next morning, at around 6:30 PM in the evening was overrun with noisy drinker-diners having fun. Not a place for hotel guests to sit and relax and get their bearings upon arrival after travels. Front desk was also a bit confusing upon arrival. The part facing the foyer was the size of a restaurant hostess station, and I wasn't immediately sure where to check in. (But it was pretty/bank historic.) * Lack of place to sit and relax at The Liberty Trust was compounded by actual guest room having no sofa or chairs. * Noisy in guest room when want to go to sleep at night (social life, some traffic) * Tiny main guest room for the price (bathroom was huge) * Poor ergonomics - bad angle for TV, main view from bed is bathroom door (or toilet), skirt brushed against toilet when standing at vanity * Nowhere to watch TV - choices of, sit on stool, stand, or be in bed with pretty much prohibitive viewing angle. No sofa or chairs in guest room * No separation among vanity, bathing, toilet * Tissues ran out after first one * Lots of thread pulls in somewhat papery-feeling bed linens * Hard mattress bothered companion (though not me) FYI City of Roanoke Homeless Assistance is on the next block. Homeless folks are on the streets around. RATINGS TOTAL = 5.5 (decent) Cleanliness, maintenance = 8 Quiet, pleasantness, beauty = 4 Practicality, convenience = 7 Value = 3

The Liberty Trust- Hotel and restaurant review: For the most part we enjoyed our stay at the Liberty Trust. We paid for a larger room and stayed in room 704. The first thing we noticed was the amazing copper door to our room. The room was very clean but there was a lot of unused space. The bathroom was HUGE however there wasn't much in there. Also the toilet paper is only 1 ply and rough. I felt like paying for an upgrade shouldn't just mean extra space. We would of liked a small sitting area with table for our morning breakfast or another chair. Speaking of breakfast we got the vegetable eggbites and one of them was still cold inside. The walls were completely bare. We felt the room could have used some prints of how the building used to look before. We did appreciate the Nespresso machine in our room and the nice selection of tea provided. The complimentary tote bag, earplugs, and sleep masks were a thoughtful touch. We also really enjoyed the restaurant/lounge small plates and drinks. For those who don't know- the restaurant serves tapas style (small plates). Tapas can be combined to make a full meal, and can be cold (such as mixed olives and cheese) or hot (such as patatas bravas -spicy crispy potatoes). All in all, we enjoyed our visit and would come back again. Next time though we will bring our own toilet paper and probably not upgrade our room.

This review is for the Vault restaurant and not the hotel as my husband and I did not stay there. We made reservations for a Sunday night dinner ahead of Valentine's day and were super excited to try the restaurant because of positive reviews. When we arrived, the atmosphere and vibes of Vault were nice. It's a hip bar feeling except you can hear your party talk. We were seated at a small circular table which was nice, but there was not a lot of space to hold our orders because each item came on a large plate and we had to be extra careful to not knock anything over. There were special valentine's day menu items, but we just ordered from the regular menu. We ordered the Flirtation drink which was really good because I did not taste the alcohol at all. We ordered the patatas bravas, firefly squid, hamachi crudo, arroz negro, and the cheesecake with yuzu jam and blueberry compote. The patatas bravas was disappointing because it was roasted potatoes with a orange sauce that tastes like red bell peppers. The hamachi crudo was fine. The firefly squid was interesting because I had never had small squid cooked that way and served on a bed of greens. The broth it came in was whatever, but the white radish and horseradish really made the dish pop. The arroz negro was intriguing on paper, but underwhelming in person. It was recently added to the menu according to our server. When it was delivered to our table, our server came by to take a look at the dish because they had never seen it before which was a little strange. The rice was cooked to a paste and there was no flavor other than salt. The calamari in it was either cooked well or oddly mushy. At the bottom of the rice were two overly salted fish pieces. The only good thing on the arroz negro dish were the thin pieces of toasted bread, but that's not made in house. The dessert saved this experience. The cheesecake actually had a thin layer of blueberry cheesecake gelatin on top, but it was delicious. The cheesecake was good on its own, but the blueberry compote and yuzu jam really elevated it. My husband who is not usually a fan of sweets took multiple bites! I ended up leaving dinner hungry. It's more of a place where you can go get drinks and snacks with your partner or with some friends to enjoy the company and atmosphere instead of having a meal there. Overall the food was subpar and overpriced for me.

Bad experience. First, the hotel looks nothing like the photos - very misleading advertising. Second, the room was dingy - stains on the side tables, dirty windows. Third, it was LOUD at night, and we barely slept! Tons of yelling outside at all hours. And the thermostat is VERY bright, so the room never got dark. Fourth, the bed was unsanitary - no top sheet or mattress pad! When we called to ask for at least an additional sheet, they brought up a scratchy blanket and pillowcases. Finally, when we checked out early and explained why, they refused to refund all of the remaining nights (not to mention the terrible night prior) because "the cleaning staff already made up the room for tonight." Total rip off, huge disappointment. Don't do it!

If I could give this place a rating of no stars I would, the receptionist was very rude upon entry, we arrived late in the evening and asked for a late checkout in which they charged us for, they also charged us a $50 maintenance fee which was clearly neglect on the hotels part and nothing to do with me or my husband, the blow dryer hook was loose and was on the floor when we got there we don't use any hotel blow dryers ever, this place is not very well taken care of and they will charge YOU for their neglect beware!

Warnings about this hotel: Musty smell in room, NO fitted sheets in entire hotel, so you will fight with sloppy, unsecured sheets all night. Very noisy location (they provide earplugs). Hair tearing customer service with attitude. Poorly designed. Obnoxious lighting. Smaller rooms than they appear. The front desk is literally and merely a restaurant desk. Checking in and maneuvering luggage in the small elevators is not for the faint of heart.

I checked into the hotel. There is no parking. The four adjacent parking lots within two blocks is a pay by photo reading the code off of the sign on each lot. Their systems are down. I finally found the parking spot three blocks away where I have to move by 8 o'clock in the morning or they will tell my car on the street, I check in. I go to the restaurant and there are three tables which have no backs to the chairs 34 Tops so I eat at the bar after I eat at the bar I say put it on my room charge and they said they don't do that so I said no problem and I paid the bill, I go to my room on the sixth floor and my hotel room door is 6 inches away from the elevator door. The headboard and pillow is against the wall or I can hear the elevator going up and down all night long the windows have chicken wire on it like a prison even though I'm on the sixth floor, the bed is hard as a rock as a mattress must be 20 years old. This is a premium hotel over 200 bucks a night in Roanoke, Virginia, and is a 70-year-old man. This is the second worst hotel I've ever stayed at and I've stayed at some doozies. Do not stay here. Do not eat here. I asked to speak to a manager, but there's no manager available the Steakhouse next-door has a $15 cover charge so my only guesses there must be new dancers in there. I hate this place. I wish I could give it zero stars. Stay away people stay away.

This beautiful building is disguised as a hotel. The front desk is incompetent to help make changes or even print a check out receipt. While the rooms have a nice look upon entry, you will soon learn that the beds are as uncomfortable as Joe Biden's public speaking. The sheets do not fit the beds and the pillows are as flat as our economy. The location is convenient to average restaurants like Billy's and 202. Look elsewhere when staying overnight in Roanoke.

Very disappointed at this property for the price. Our room wasn't as clean as it should have been. Small hairs all in the sink, cup stains on side table and coffee bar,Dirt in corners of bathroom. The "luxurious" linens felt and sounded like sand paper! I don't think they had been washed and it was like they were taken out of a package and placed on the bed. Honestly why put a flat sheet instead of a fitted sheet on a king bed?! It moved around constantly! We wanted to go eat our ice cream in the lobby, but it's a restaurant and all the seats were taken! Seriously? No common area for your guests? Only one chair in our room, so we ate our dessert on the bed. Not the idea of a romantic getaway that we had imagined. The property is a very cool, historic building and that's all this hotel has going for it. We will not be going back.

Very cool vibes. Didn't get to try the restaurant but it looked super cool-was in the old bank vault.

When I walked in, there was quite the crowd in the bar/ small plate restaurant on the ground level. I thought I had entered a nightclub instead of a hotel. I was greeted almost immediately by a very sweet lady behind a station. She explained everything thoroughly and we got ready to go up to our room. The room was modern and very clean. It had character. Cool tile in the shower. There was a gift for us on the table. Nice touch. Central to shops a wonderful steakhouse "Frankie Rowland" and breakfast location. "Scrambled"

The Vault bar at the Liberty Trust is terrific! Our bartender was a pro! The small plates are delicious with the steak tartare a standout! Roanoke deserves this nice nice place! Have been back 3 times!

customer service is horrible nothing like past experiences and room cleanliness sub par something has changed here definitely not what it used to be when it first opened I'd recommend any hotel but

Great hotel for an overnight trip to Roanoke! The bar is also full of friendly bartenders serving up fine drinks.

The absolute worst place I have never stayed. Drove 5 hours to stay here for a concert. Tried to pay in cash was told they did not accept cash which was fine. Went across the street to put money on my card. The person at front desk said we were no where near the concert we were going to and to try another hotel closer. He reassured me that my card would not be charged. Husband and I went on to concert without showers after driving 5 hours. Went into concert to get a drink only to find nothing on our card. This hotel charged our night stay on our card!! After concert we went back to hotel to take the room they had charged and were told that a best Western would suit us better and to get the eff out of their hotel. We are currently driving 5 hours back to MD. Do not recommend this hotel at all!! The general manager is extremely unprofessional. He asked us to leave and we did and then he followed us outside to which we asked for the cops to be called. So very upset drove 5 hours to stay here was so excited to be treated like a piece of trash.

Unique property with large guest rooms and great views of the mountains from our corner room. The lobby was really specials with the original bank vault, columns and marble. Only drawback was the lack of any water, coffee or much else in the lobby. The street noise was also a bit disruptive to sleeping though it was a Friday night downtown in the center of the action. I appreciate the thoughtful restoration and the effort to maintain the copper doors and other unique period touches. Would definitely return but ask for a higher floor.