R4813FMmeganp
Google
We would like to express our insatisfaction with the experience we had during our stay at this hotel, which fell far short of the expectations associated with a 4-star establishment.||When booking through Odisseias, we specifically chose this hotel because it included a kitchenette, an essential feature for our trip since we have a 10-month-old baby. However, upon arrival, we discovered that the kitchenette was not available, contrary to the description provided at the time of booking. As a result, we were unable to prepare the food we had brought for the baby, and it had to be discarded as it was no longer fit for the return journey. Additionally, the baby still drinks milk, and the room lacked adequate facilities for its storage and heating. While a microwave was eventually provided, this improvised solution was insufficient to meet our needs.||To make matters worse, we also encountered issues with the air conditioning. From the first night, we reported that the system was not functioning. We were informed that if the issue could not be resolved, we would be transferred to another room. However, neither was the air conditioning repaired nor were we moved to another room. During winter, the cold was uncomfortable not only for us but especially for our baby, who eventually fell ill as a result of this situation.||Despite the hotel being beautiful and our satisfaction with the other amenities, we felt somewhat disappointed, as we paid a significant amount for an experience that did not live up to the expectations of a 4-star hotel.