Paul Z.
Yelp
Just stayed there for three nights. Checked in, young woman on the phone at the front desk and three other employees behind the counter. No one said Hello or good morning, i just stood there until i asked if this was a self service hotel and if i should go find a room myself. One lady spoke up and said "she's on the phone" and i replied "I'm not blind, I can see that, should I leave and come back or are you going help me?" Phone call over, lady on phone checked me in. Only took 10 minutes of awkwardness.
First room was the bohemian room, i did not request it. AC blew lukewarm. Next day after the band downstairs sounded like it was in my room until 11 or so I asked if i could have something done about the AC, lady came up and fiddled with it but it still blew lukewarm. I asked for another room, she said no problem.
Next day, They moved my stuff, i packed it up and left it all in the corner. That night i noticed a trader joes paper shopping bag with about $45 of snacks was not in the new room. I asked, they said it probably got "left behind". I asked if they could ask the maid who cleaned the room where it went and they said "she probably assumed it was left to be discarded". I replied that nothing was opened and it was in a shopping bag, newly purchased, not half eaten. She replied "sorry". I asked if i had left behind a watch or a diamond ring would the maid "assume" it was left to be discard? did they have a lost and found? No reply. I asked a second employee and got the same apathetic look and reply. No help. It was like they were afraid to ask the maid if she took the food.
I sit on the edge of the bed that night, BOOM! slats fall off rails and mattress goes to ground. (no box spring, just a mattress) Ugh. I fixed the bed slats, BOOM! happened again. I gave up after trying to call front desk, NO ANSWER. Slept on a slope. Fun.
Last night, watch TV until 9, called front desk asked what time restaurant served food until, she didn't know and could not connect me. Thanks. Great customer service, I guess she had to get back to the bejeweled game she was playing on the PC and could not be bothered....
The place was ok, somewhat clean, they tried to renovate, it was quaint,,,but the help REALLY needs to be trained. They have very little customer service training. And at the prices they charge, they should be a lot more accommodating. This is not a Super 8.