Tylre K.
Yelp
I would like to begin by making it clear that these five stars are ALL FOR BIANCA. Our experience at Fremont was STRESSFUL and NEGLECTFUL until Bianca was able to come in and save my wedding day.
The chapel asks couples to arrive 30 minutes prior to their scheduled ceremony time, so as to give them time to check in, speak to the minister, get ready, all that fun stuff. My package included use of the dressing room, so this was especially important to me since the dress I was arriving in was not my chosen attire. Due to traffic and directional issues, we ran about five minutes late. I called to inform them that I was on my way at 6:00, when I was supposed to be there, and the woman who answered bluntly told me that as long as I got there before 6:30 then I was okay. And I mean bluntly as in making me feel silly for calling to give them a heads-up in the first place. Which, after seeing who was manning phones at the time, now seems to make perfect sense.
As my fiance and I are arriving, there is an employee outside speaking on the phone. We walk up to the glass doors and pull to enter. The door has a buzzer lock, which makes sense as you don't want photos or ceremonies being disturbed, so, of course, it didn't open. The aforementioned woman then loudly scolds us, barking "You need to be buzzed in", then goes right back to her phone conversation. Okay, understood. About ten minutes pass and I'm starting to worry, and the woman has since gotten off the phone, pointedly ignoring us as she walked into the chapel without asking for our information or seeing if we needed any assistance, despite the many attempts at eye contact on both mine and my fiance's part.
During this time, another group has approached the chapel, and stand off to the other side as we wait patiently for ANYBODY to notice the party standing outside waiting to be let in. Mind you, I was in a white floor-length dress, so there was no mistaking me for a loiterer. As the couple who were just married are leaving the chapel, the other bride bolts into the open doorway and starts speaking to the girls at the counter. AND MISS SASS DOESN'T SAY A WORD. I see the bride talking to the girls for a moment, then the bride comes and grabs the group and goes in to get married! I don't personally know their scheduling, but scheduling weddings 15 minutes apart doesn't seem very intuitive, especially when there is a photoshoot done afterward with some of the packages. At no point does RBF (which we later learned is named Kim, and is a manager somehow) think to inform the girls of the four people outside, nor does she herself come to check and see who the bride outside is and what I may p o s s i b l y need.
At this point it's 6:20, I'm set to get married in 10 minutes with not even a proper greeting, and I'm not happy. I attempt glaring through the window at Kim, but she continues to blatantly ignore us while standing behind the counter at her computer. FINALLY, the girl who is later our photographer notices us (I don't remember her name but she was amazing as well. Upper management, if you are reading this, the wedding was on May 12, so whoever was working with Bianca that night deserves recognition too) She nearly bolts out (probably reading the expression on my face) and asks who we are and if we have an appointment. I inform her that yes, we do, and that I have been treated quite poorly by the woman who was outside earlier and am not a happy bride. Judging by the understanding on her face and the exchanged glances between her and Bianca, this isn't the first time Kim has failed in job performance.
After this, everything goes dramatically uphill! We were in town for a rock music festival, and the band we were getting married to happened to be a favorite of Bianca's. She quickly got me into the changing room and assured me that no fines or repercussions were coming our way due to the delayed start. In fact, she very sweetly asked if I was willing to wait a little and let someone go ahead of us (further solidifying my theory of the acceptance of a walk-in prior to our admission). They kept Kim out of my sight, to my request, and even came and gave me a pep talk before I walked. The capabilities and warm welcomeness of the girlie's attitudes outshone the earlier speedbumps, and I will forever be grateful to them both for saving my wedding night.
Thanks for making it through my long, winded post, and while the photographer and minister were amazing girlies doing their job, be wary of management's incompetence. Enjoy these photos of my now husband keeping me calm and distracting me with photos outside Thanks, Bianca! You're an actual rockstar, and I wish you the best of luck in all you do.