Matthew W.
Google
Our family just spent three days at Chaa Creek, and it was an incredible experience from start to finish. Our driver from the airport, who’s been with the resort for nearly 20 years, was kind, professional, and shared so much local knowledge that the drive itself felt like part of the adventure. Upon arrival, we were welcomed with drinks while the staff handled all of our luggage and check-in.
We stayed in the Ix Chel Complete Villa, which was absolutely stunning. Having our own private infinity pool, hot tub, and outdoor lounge area overlooking the jungle made it feel like our own peaceful retreat. The villa was beautifully designed with both indoor and outdoor showers and incredibly comfortable bedding.
Every meal was fresh, flavorful, and beautifully presented, and the staff was warm and welcoming at every turn. We did multiple horseback rides with Teddy, who was amazing with the horses and full of knowledge about the jungle, and an ATV tour with Walter, who taught us so much about Mayan culture and local history.
The grounds are beautifully maintained, preserving the natural jungle while keeping everything pristine and comfortable. Every staff member greeted us with a smile, and many have been there 10–20 years, which says a lot about how special this place is. The concierge team went above and beyond with every request. Chaa Creek is truly unforgettable, and we can’t wait to come back.