Chloe Davies
Google
Awful experience. I opted for the vegetarian soup, it was a help your self system so the soups were supposed to be clearly labelled so you can see what you're eating when you self serve. HOWEVER, someone had swapped the vegetarian lentil soup for a chicken one and left it labelled as vegetarian. Cpur the same, no way of telling... Until I ate a piece of chicken. I was absolutely horrified and beyond upset, I went straight to the counter to explain and complain about the incorrect signs indicating the soup was vegetarian. I was met with indifference and a mocking tone from the manager, who refused to give me a refund and only when pushed replaced my soup after making a string of sarcastic remarks about vegetarians. In 2022, this isn't acceptable. Furthermore, it's just bad customer service. Truly awful experience.