J5094LQrobynb
Google
What a great stay! I have been wanting to write this review for over a year (September 2024)! The staff were friendly, accommodating and went the extra mile. The check in /out and lobby staff were courteous and always helpful. Manager Jim Waldvogel went above and beyond, his staff displayed team work and all the employees, including housekeeping, restaurant, front desk, everyone epitomized customer service and made us feel at home. I believe Azia was the rock star at the front desk who was exceptional for us, but all were great. Wish I had everyone's names to share! The partnership with the health club we had access to, walking across the bridge, was outstanding, amongst the best we ever have seen! This opportunity sealed the deal for us to come back, and we will definitely return to visit having access to the club. Also we enjoyed walking across the bridge to attend the Lynx basketball game. What a treat to have access to both of these facilities. Great location. My husband had a medical emergency, he is well now, but at the time we were extremely concerned and scared. Jim personally contacted us to ensure all was well. During the emergency the employees ensured we had a wheelchair and assisted us to get the transport to the hospital. It was amazing and we are grateful for everything. The Lofton knocked it out of the park, great stay, and we will be back!