The LOOM Hotel, Tapestry Collection by Hilton

We stayed here because all the hotels in downtown Providence were full or jacked up their rates for the weekend. This place is about 15-20minutes outside the city- not far but it’s not a walkable neighborhood. ||Modern, updated, and very clean, it’s a very cool hotel if you like the industrial look (I think it was formerly a mill many years ago) and more streamlined decor and design. They have a nice deck overlooking the river, extending out from the hotel restaurant called Brooks. And it seemed to manage noise from within the hotel, meaning people leaving and entering their rooms was not too loud. That said, our room overlooked the deck and it was a little noisy at night. The lighting in the bathroom is dark. ||But most of all, I found the bed way too soft to be comfortable (though that seems to be a personal preference as other reviewers seemed to love the beds), and the air conditioner to be incredibly loud. As much as I thought it was a cool hotel, I just don’t know that I can stay here again because I didn’t sleep well.

My wife and I were travelling from Edinburgh, Scotland visiting family in Warwick Rhode Island and we stayed at the Loom Hotel for 8 nights in July 2025.||The hotel has been refurbished in a contemporary and eclectic style which we thought was different but also pretty cool. We really liked it!||All staff at the reception desk, restaurant and bar were friendly, efficient and always polite and helpful. Room cleaning service and towel changes were done daily and we were happy with the service provided.||Overall, Food in the Restaurant was off very good quality, tasty and enjoyable with some nice little twists like fresh/homemade Blueberry & Strawberry Jams at breakfast. The Fish & Chips are noteworthy as the fish batter and chunky fries were just like these would be done back home in Edinburgh, Scotland. Nice one! You can eat in doors in the air conditioned restaurant area or on the outside deck area depending upon your preferences. We also enjoyed drinks in the bar on a few evenings. The hotel offers room service which we did not use.||Our room had a very comfortable queen size bed, desk area, storage space for clothes and a quirky shaped bathroom which added to the overall style and appearance of things in the rest of the hotel.||The hotel is located close to the Warwick Mall with usual shops and close to an Apple Cinema complex. Apponaug Brewing with a selection of on-site brewed beers, is also close by and walkable from the Hotel. The hotel’s location provides easy access by car to East Greenwich, Narragansett, Providence, Newport etc.||Other than walking to the nearby Warwick Mall, Apple Cinema, Apponaug Brewing and Cork & Rye Gastropub we did not walk anywhere else near to the hotel||Overall, our experience of staying at the Loom Hotel was great and we would certainly stay again in future when visiting Warwick, RI.||Noteworthy details: |1. Staff at the reception desk, restaurant and bar are very friendly and always polite and helpful. We felt nothing was too much trouble. ||2. The hotel also has gym with showers and sauna which is great. ||3. The hotel’s location provides easy access by car to East Greenwich, Narragansett, Providence, Newport etc. ||4. In order to be more eco friendly the hotel services/cleans rooms based upon individual requirements, so you need to request/advise if you want this service provided daily or for example every other day etc. ||5. While rooms do not have an in-room fridge as standard this can be provided upon request and promptly delivered to your room

This is by far the worst experience I’ve had in the hotel. Extremely unqualified people at the front desk. Once we arrived at the hotel later the evening, they didn’t even know how to locate our room or tell us where to park. We got to our room it was filthy. Because it was late at night. We went to bed but this morning when we woke up there was someone else’s period blood all over the toilet. There was pubic hair left in the shower. We tried to get a refund on the night. We stayed but for the second night and they wouldn’t work with us. We booked on a third-party company we got on the phone with them. They called the hotel and the person at the front desk who we had dealt with said that we denied service so they would not refund our room. We asked for a refund and said we wanted to check out. We never designed service. I would never recommend this hotel to anyone. The customer service was absolutely horrible. You can get diseases from blood and there was blood all over our bathroom. I would give this one star and that’s being generous.

Stayed here originally when it was the NYLO on our wedding night so we wanted to stay for our anniversary, but due to a booking error (on our part) we had the wrong night. The front desk staff Maria and Melissa were so accommodating they not only moved our reservation but they upgraded our room and had a bottle of champagne put in our room! Our room was fabulous. We love this property. |The restaurant could be improved bit but everything else was great!!

Staying at The LOOM Hotel was a truly pleasant experience. The entire property features a beautifully curated industrial style—red brick walls, black steel, and warm wood details all come together in a stylish, non-cliché way. The room was spacious and impeccably clean. I loved the combination of raw concrete walls with cozy furniture. The bed was super comfortable, and the hidden curtain lighting created such a peaceful vibe. The personalized welcome message on the TV screen made the stay feel extra thoughtful. Whether you’re into photography, design, or just looking for a great stay between Newport and Providence, this hotel is highly recommended!

I stayed here for 3 nights, 3 different rooms. The rooms were nice and the location was nice, but that's about it. I had booked the rooms under a group rate and when I got home and checked my invoice I discovered that did not give me the special rate for all rooms. My bad for not looking at the receipt before I left, but when I tried to call the person in sales afterwards I could not reach her and she never returned my many calls. Very poor customer service and the people at the front desk were no help either. Also during our stay housekeeping never came so we had to ask for clean towels. And one night a party started at almost midnight right below my window (on a Sunday night) - a band was playing and all the guests were loudly singing along. I didn't complain because I didn't want to be a party pooper but now wish I had. Just make sure you don't book the room right above the patio of the restaurant. Also the breakfast omelet with vegetables in it was swimming in oil I couldn't even eat it. Would not stay here again

My wife and I were travelling from Edinburgh, Scotland visiting family in Warwick Rhode Island and we stayed at the Loom Hotel for 8 nights in July 2025. The hotel is situated in one of the old refurbished factory buildings that used to be where the “The Fruit of the Loom” apparel was made. The hotel has been refurbished in a contemporary and eclectic style which we thought was different but also pretty cool. We really liked it! All staff at the reception desk, restaurant and bar were friendly, efficient and always polite and helpful. Room cleaning service and towel changes were done daily and we were happy with the service provided. Food in the Restaurant was good quality, tasty and enjoyable. You can eat in doors in the air conditioned restaurant area or on the outside deck area depending upon your preferences. We also enjoyed drinks in the bar on a few evenings. The hotel offers room service which we did not use. Overall, our experience of staying at the Loom Hotel was great and we would certainly stay again in future when visiting Warwick, RI.

So. I don’t know if all rooms are the same, but mine was interesting. The ac sounds broken—very noisy, had to turn it off at night. The wall between the room and the bathroom doesn’t go all the way up to the ceiling, so you can imagine how great that is. Just a giant 3 foot gap at the top. Between the bathroom and the “bedroom”. In a small hotel room. And the ceiling has water damage and/or mold all over. Not terrible, not super expensive, but come on

First time here and it's a decent property. What held back from higher rating were maintenance issues, the layout for the driveway and the finishes in the room. Upon arrival the room was at 68 (below 30 outside) soooo turned that sucker up. Put it on 74 and thought it would warm up overnight. Arrived pretty late, after 11pm. To my suppose the room was still at 68. And getting out of a warm bed to that was not my idea of a good morning. I called the front desk and the agent confirmed I was using the right thermostat to control the temp and noted that maintenance would check it. That was fixed as when I returned it was a nice balmy 76! Downside though was the unit did an odd cycling thing with warm air....cold air...warm air. So it never shut off at night and tan the entire time. Their drive way is odd, one way only and Tuesday morning there was a delivery truck blocking the exit. Thankfully no one else was behind us so we were able to back out. The room felt very industrial. Concrete walls and high ceilings, with an almost open concept bathroom. Barn door and the shower was a waterfall (over head) with hand held option thankfully. If you've got curtly hair, you know why a waterfall shower is the worst. And to ere was no shower cap as an option. The shower itself did not go all the way to the ceiling which also meant there was no barrier between you and the room. If share with a partner may not be bad but with friends, that's a nightmare. Other downside was the lock was funky. When leaving for dinner, thank goodness I checked the lock as it did not lock. I had to open the door and mess with it to finally lock. All in all decent hotel however I can't say I'd stay again.

Honestly, this was not a bad place to stay. I was able to control the thermostat and set whatever temperature I needed it at, that's a plus because not all hotels allow you to do that, especially the older ones. The room was super clean and the bed was very nice, including the pillows. We stayed here I'm assuming it was close to the airport. Anywho, the only downside is that you can hear every door getting slammed down the hallway. It can be very loud. They don't serve complimentary breakfast or coffee, bummer.

This hotel has such great potential. The setting is good. It has a great patio space overlooking a river. The space is modern, lots of concrete and decorative wood. The staff that checked us in were friendly. The breakfast was fresh and well-prepared also. My question is "Whatever happened to managers who were attentive and who train staff to keep things running well?" This was my experience upon entering the room. I was hot and wanted to take a shower so I tried to close the sliding door to the bathroom. The door wouldn't close because it was out of adjustment. When I turned on the shower, I was sprayed in the face with cold water because of a broken shower wand bracket that would not hold the wand. The mechanism that holds the soap bottles also wasn't shut properly so the soap bottles fell to the floor, along with the shower wand. How hard is it for house keeping to notice things like this, report it and have management repair? Sorry, this is just poor management and bad training when things like this are not noticed and fixed prior to guest arrival. I hope the owner and/or management takes action to fix deficiencies. This hotel has such great potential and I would and better enjoy a stay.

I love the fact they converted an old mill building into a hotel. Great use for it. Only downside is this mill wasn't made to be a place of residence and making it so, has some downside. Humidity/Moisture - it was so wet and damp, they had several dehumidifiers on the floor that I was on...from the hallway near my room and elevator, i could see and hear 3. It definitely felt damp and smelled a little musty in the hallway. A/C in the room - they have a large wall unit that is controlled by the wall panel control, however it is still very loud, like the old fashion window A/C unit. Parking - convenient lot just across the street. The staff members - very attentive to every customer that walked through the lobby. Conveniences - Onsite restaurant. Snacks and drinks available in the lobby just next to the registration desk. I love the modern styling of the rooms. Great complimentary toiletries! Crabtree and Evelyn - So great! If I'm back in the area - I would definitely consider this location, given the price point and conveniences.

We had a great time at this hotel. We were here for a wedding and they got married right on property. All the staff were super friendly and helpful. The rooms were very clean and the bed was super comfy. The room was set up a little strange with the bathroom having an open concept up top but other than that the rooms were great. Very industrial feel which works for the space. It is in walking distance to a couple restaurants and the mall, and also has restaurant on site. It also has a cute little patio and is right on the river.

10.25.25 had my wedding at the loom!!!!! Lively evening, beautiful vibes, wine, guests, rooms. Happy happy . Thankyou Bri, Mary and the Loom team

A little oddly shaped but not a bad hotel. It is right across from the mall so there are shopping and dining options for you. So back to oddly shaped, the hotel is concrete. I wish I would have taken an actual picture of the room. We had a river view space and it provided great views. The bathroom is not enclosed so eat a good lunch/dinner or your partner in the room may get upset with you :). The pipes are exposed too so on a cold night we had a little trouble getting the water to be hot. Front desk guy was super nice. Would recommend for a night or two stay but not a long term stay.

If you've done some time, you'll enjoy being surrounded by concrete. The bathroom was ridiculously small for a supposed 300sqft room. For $265/night at the Hilton brand I'd expect better. There was a large amount of mold between the shower glass and the bathroom wall. The A/C unit was incredibly loud. No fridge, but they did bring one up when I called the front desk. We checked in on the app, but each time we came in the hotel, regardless of time, we were not greeted even once. $10 extra for parking, yet there's not enough spaces...we had to park in the Pontiac Mills lot. Luckily we did online check out since there was no one at the desk when we left. We were highly disappointed in a hotel that was a 2025 Best of Rhode Island.

I don't know what a prison cell is like, but these rooms sure give me some idea. As someone that loves converted mills and the industrial look, I knew where we were staying, and online the room pics looks super hip and chic. Until you arrive. Those concrete walls are nasty looking, stained, cracked, raw...not at all how they looked in the photos. There was no where to put anything, in fact my husband had to hang his ironed shirt on the tv since there wasn't enough room in the "closet" (aka open space with a hanging rod). And the bathroom was so small and ridiculous I had no vanity top to place toiletries. Oh but maybe the staff made up for it...nope...I don't think even one person greeted us or acknowledged us. And then there was the mold...ohhhhh the black, gross mold growing between the rounded shower frosted glass enclosure and the wall beside it. It was outside the shower but how they think it is okay to not make an effort to get that cleaned up is beyond me. It was just gross. Also the bathroom is open at the top, so if you have something not great going on with your GI tract, your partner will know. Let's see what else? Oh the incredibly loud A/C unit, looked like they pulled it from a 90s hotel and stuck it below the window. Overall it was a massive disappointment. I gave it two stars instead of one because the bed was comfy. How this place was voted best of 2025 is beyond me. It needs a total overhaul and...attitude adjustment.

I attended the ribbon cutting for The Loom, the rebranded hotel in the former Nylo space, which was originally a Fruit of the Loom mill. The decor is warm and comfortable even while retaining its industrial bones. Kudos to Chef Danny and his crew for delicious drinks and appetizers. I'm excited to check out The Brook, the new onsite restaurant, for dinner soon.

Amazing hotel and service! The staff, Maria, was super nice and friendly. We told her that we just got married and they brought the champagne to our room after we checked in. She also offered to give us an upgrade to the river view. We really enjoyed our stay

Demetrius and Maria are OUTSTANDING!! Both were so accommodating and kind. Asked us questions about our trip and gave recommendations of things to do in the area! We had a red eye flight that put us in Rhode Island many hours before check in, but Demetrius did his BIG one and was able to get us a room earlier!!! AND THEN they upgraded us to a river view! The room was gorgeous and clean, the hospitality was immaculate. Great location too! A must stay for anyone traveling through RI!!

In theory, I would normally give raves over this hotel. The description and pictures show a fun spot with a back deck on the water. Just my luck, June 2023 has a cold blast in New England. Checking into the hotel, the person at the front desk had his hands full. There was one person in front of us, I heard him say Hilton rewards member so when it was our turn I gave him our Hilton rewards number. The water bottles in our room were free. Yippy! The vibe in the main lobby feels like an Arlo hotel, its eclectic and fun. Once the elevator whisks us up to our floor, we went from classy to ashy. What the HELL am I looking at? I thought I was in the maintenance floor! The cement floors and walls are an interesting look for a commercial laundry but for a hotel? I guess the luxury of a staying in a Hilton hotel is a strange concept to some so they made the Tapestry Collection by Hilton. Our room was large with high ceilings. I see the sprinkler system pipes as well as the shower pipes. And lets not forget about the weird sink that everyone wrote about, yes it's weird AF. Other than what I just wrote, the bed was extremely comfortable and the shower was large and in charge. We woke up the next day rested and relaxed. The parking lot is free and there are plenty of spots across the street. It would have been nice to have coffee on the back deck on the water in the morning. We came into town and left early in the morning to have breakfast in Mystic CT. Would I return? A little expensive and minimal for my taste. Peace out!

Definitely my last stay at this concrete bunker masquerading as a hipster Hilton caricature. Minimalism rules here while function is out on a bender with Andy Warhol. The ridiculously tiny bathroom sink assumes you're a Munchkinland sharpshooter as you vainly attempt to brush your teeth or find a flat surface for your toiletries. I may be "in with the in crowd" but I'd have better luck exiled to the outhouse where nothing is expected but at the very least the amenities are on a human scale. The place just reeks of premeditated fabulist preening and sunglasses at midnight. I'm gathering my entourage and leaving. Two stars for the peerless ice machine.

This is probably the worst hotel I've ever stayed at. It's hard to even call it a hotel, it's basically a motel with an overpriced restaurant attached. First off, no refrigerator. Hardly any amenities at all actually, so it's only good if you're staying a couple nights or so. The soundproofing is abysmal. I can hear the other people in the next room. And if someone is talking in the hallway you better hope you're awake already. There is no ventilation in the bathroom. Not only that, but the top of the shower opens up into the bedroom, there is very little separation between the bedroom and bathroom area. When I stepped into the shower I could feel the floor of the shower creaking/sinking beneath my feet! The bathroom has a sliding door that fits the industrial vibe/aesthetic the hotel is going for but functionally it is very annoying to close and open repeatedly because of how heavy it is. I had the worst room service ever. I didn't get room service for nearly three days and when I did finally get my room cleaned, THEY DID ABSOLUTELY NOTHING!!! The only thing they did was change out my dirty towels and barely wipe down the table. I had a completely full trashcan and recycling bin that they did not empty, I did not get more toilet paper, they did not attempt to make my bed, and they did not clean the sink which at this point clearly had a gross film on it. Absolutely abysmal. Do not go to this bare minimum hotel.

Really enjoyed our stay in this funky, cool, modern industrial hotel. Free parking across street. Easy check in. We utilized river view corner suite. Gorgeous views from giant windows. Could not ask for more. The shower is SIMPLY DIVINE. Large, steaming hot, with rainfall shower head and the Crabtree and Evelyn toiletries available were nice touch. Bed was amazingly comfortable and we both slept great. Fresh crisp line and fluffy pillows. We were the closest room the elevator and did not hear it at all which is awesome! Kristopher K who checked us in was lovely, and he sent us a text to make sure we were happy with our room. A+ customer service. A few small cons: hvac sort of loud. I think this is because the style of this place is a lot of cement, exposed pipes, etc. This did not bother us because we like this sort of white noise when we sleep but some may not. We did find a few things to be a bit dusty in our room - lamps, tv remote, etc which was a little strange. I do wish they had smart TVs so you can pull up your streaming apps. We can't wait to return here on our next trip to Rhode Island.

I personally don't like this hotel. I was forced to stay cause of my job. The room was FREEZING due to the walls being concrete and the heater didn't do much. The look of the concrete is also very ugly as well as the door to the room. It makes me feel like I'm trapped. There's no fridge in the room which is ridiculous as I need it for my food. I'm a flight attendant and not having a fridge is a big deal. I don't wanna leave my stuff somewhere else. How am I supposed to know if someone is gonna try and tamper with my food. No thanks!! When we walked into the hotel it had a very weird smell. Then, when we got into the elevator, it had a strong weed smell. I'd highly suggest to stay somewhere else. This shouldn't have been converted into a hotel. Just NO! The sink in the bathroom is HORRIBLE!! No matter what I did, the water went EVERYWHERE!!! Absolutely ridiculous!!!!!! My only positive thing I'll say and why I left two stars is that the bed is comfortable. Everything else is a hard NO!

Brook Kitchen and Bar located in this hotel . (Friday Night Aug 22) Looks nice has potential ... Ordered Calamari for starters and that's where it ended the waiter Thomas waited for about 15 min to tell us that they were out of calamari and we watched the table near us get served calamari. On a Friday night around 8pm your not that busy and your out of calamari, yet that's not something you know when you place the order and we are left sitting there. OK we order the chicken wings. Another ten minute wait, had to get up too let the waiter know we did not want the order and paid for what we had for drinks. Thomas tells me he is sorry and I provide sorry does not help the situation and that it was his duty as a waiter to take care of the customer and letting us know when issues arise with the order and he proceeded to blame the cook and stated "I not going to argue with you" ...As the customer who is about to spend his/her hard earned money and you want a tip in this time of higher prices, yes it is your responsibility . We ended up going to Long Horn in Warwick where we had timely service and food,as well the waitress did not disappear. Again nice looking interior yet the service was subpar and there was no manager on duty...lol

Great service amazing accommodations. Room was awsome. Price was right. Cleaned my room everyday

Problem one: Bedbugs. Problem two: The desk lady flatly refused to refund my money, citing their 2-day-in-advance cancelation policy. Problem 3: She then started complaining that the motel was booked solid with "Section 8 people". Her tone and eyeroll made clear she considered me one of those people

We had car trouble and needed a place to stay. We found this little gem accidentally. Tasteful Renovation of a historic building. Comfortable room. Slept better than I do at home. Very clean. Across the board helpful and friendly staff. The restaurant could be a stand alone. Great hamburgers and martinis. Shout out to our server Shanika. We are considering coming back here to stay and explore the area.

Nothing worst then a smelly coffee cup in the morning. As I was sitting down. I started realizing how big a b the waitress was. I wanted to tell Italian... your doing the thing wrong... you have to bitch at the person on the side of them... but I was to busy reading the article how a flash flood came through this place... I wanted to mention to the assistant manager and the sous cook... that class a drug wasn't for them. I wanted mention the issue... I couldn't believe no one realize it... a building built with concrete. Never in my life heard an echo that badly. Never in my life I never saw bunch of people take advantage of echo. The yelling chef was the worst part. A prep sheet over your shity as work sheet. One day the loom will go back to bar food and I'll be there to witness it. Sincerely mr.brandão

We so wanted to love this hotel, but... Bathroom in room was so loud and open that you couldn't avoid hearing or smelling the person in it do whatever they were doing. I mean... it was AWFUL. My husband and I tried to get our bathroom needs met elsewhere - which is not comfortable at all. That basically made it impossible to enjoy the stay. So, unless you're staying alone - I would pass on this property. Also, the restaurant is WAY too expensive for what it is. There is a great brewery with pretty good food on the same block and a few really good restaurants around that are worth going back to. The pros: great customer service (especially Orlando), cool design.

Stayed here for a night as our flight home to Las Vegas was cancelled and the next flight available was at 6 AM the next day. My husband and I stayed here on 10/24/2021 and OMG the view was incredible! I've stayed at NYLO in the Dallas area, and while the rooms are the same, the views in Rhode Island are incredible. The shower was a real pain to operate and the bathroom sink was too small and splashed water all over us, but OMG the view. I seriously wanted to sleep with the curtains open because it was just so pretty outside. Room was comfortable and we were able to get a shuttle ride to the airport at like 4:30 AM in the pouring rain. It was super easy to reserve upon check-in. Because we had credits (breakfast credit? I have no idea) we were able to use that on a bottle of wine in the gift shop. This hotel is right across the street from the mall. I'd for sure stay here again.

Okay so hear me out For a hipster hotel, the vibe and decor is perfection. I deducted one star for the noise level. All hours of the night, multiple times we were woken up by loud people in the hotel. Slamming doors, yelling. The walls are paper thin. I deducted one star for the stain on the bed, grossness of the hair dryer bag, and limited towels provided. The pillows are way too soft and the room was stuffy. There is also no amenities, no fridge. I deducted one star for the ghost shower head. At like 2 am the shower head randomly started pouring water. The shower was off. It woke us up because we thought something was flooding. We would not stay here again. I'm sad to say that.

This is probably the most disappointing review I've written. The team working here, housekeeping, front desk and the chef himself were all A+. The reason for the 1 star is Amy - Director of sales. We contracted a weekend event with rooms, event room and meals. We signed the contract. In my mind, a contract is an element in principle. Whatever you sign for in the contract, it's agreed and you pay for it. Well Amy is disingenuous - actually dishonest - somewhat sneaky. At the time of the event items were added that were not contracted for. We didn't sign for, no verbal agreement, no authorization was given. I've sent her numerous emails, she charged us for items that were added but not contacted for. Her explanation was that "it is their standard to include these beverages available for meals whether inclusive with the menu or on a consumption basis". In my email I confronted her on this matter and said essentially their broke contract. Please seek another option to plan your event. Amy does not abide by contractual events. I'm not sure if this is a NYLO policy, but quickly run from this venue. We were disappointed in NYLO and frustrated with Amy. Her lack of professionalism and dishonesty of sneaking beverages in was poor. I'd never using NYLO again.

NYLO (derived from the New York LOfts that inspire the modern, industrial aesthetic) is located in Warwick outside Providence, just across the street from the Warwick Mall and a few minutes from I-295. The Hilton-affiliated property offers an interesting history as a former textile mill, large and well-maintained rooms, a free parking lot located across the street from the hotel, an on-premise restaurant and bar open six days a week with an amazing view of the Pawtuxet River, and easy access to the Providence and TF Green International Airport. That said, it's intended to be a three-star hotel so don't expect all of the amenities you'd find at a full-service Hilton or a bellhop standing ready at the check-in desk to carry your bags up to your room. And.. as others have alluded to in their reviews.. some of the design choices, particularly in the bathroom which seems to drawn inspiration from the Boeing 737 MAX, seem to put form over function. My room, which faced Knight Street in front of the hotel rather than more picturesque Pawtuxet River behind the hotel, featured poured concrete floors, ceilings, and walls - with exposed piping for fire sprinklers and bathroom plumbing from the room above. While some have said this gives the room the appearance of a prison cell, it also offers the advantages that it keeps noise from outside the room to a minimum and is easier to keep clean. The room featured a large LED TV with plenty of content, a large workspace with easy-to-connect WiFI, and individual HVAC controls that made it easy to manage the temperature during the night. There is no refrigerator or microwave in the room (although Keurig coffee makers are standard issue and refrigerators are available upon request). The bathroom layout is definitely an area that could stand to be improved as it features a 6" deep rectangular sink in a narrow vanity immediately beneath a round mirror with a five-foot diameter that makes it awkward to brush your teeth or wash your hands without a detailed inspection of the pores on your nose. Also, as is becoming increasingly common in certain hotels, the top of the frosted glass shower stall (and by extension the toilet in the bathroom) is open to the sleeping area - which means that certain bodily functions are right out there for your sleeping companions. Again, it's a strong design statement but seems to put form over function and there's plenty of room in the bathroom for a slightly larger vanity and sink. I didn't try the on-premise restaurant, but the patio overlooking the river looks like a great place for a meal or drink during warmer months - even if you're not a guest of the hotel. The property should install some fire pits or patio heaters to expand the availability of this unique space. Pro Tip: If you have a lot of luggage, pull your cah into the driveway in front of the hotel to unload your luggage then park your cah in the free parking lot across Knight Street.

This is a cute hotel with beautiful views. I was looking for a place for a conference in Providence, but I also had a car and I didn't want to pay for overnight parking. This hotel is about 15 minutes from Providence, right next to a mall with everything and they have free parking (which is kind of hard to get late at night tho). I'll say the staff was hit or miss, but the young woman I initally spoke with was really warm and personable. Knowing this isn't a Hilton hotel, I wasn't expecting someone to bring up my bags, so I brought all four of them up myself, no problem. I did like the room, but as others have pointed out, there are some design flaws. I do wish my bed was facing the other way so I wouldn't have a view of the front door and the bathroom. The bathroom sink is about four inches wide and right on top of the mirror, so your face is too close to the mirror to do anything, like spitting water out while brushing your teeth. The shower was difficult to figure out, but I got it going. The bed was super comfortable and even though I had no fridge, I did like how much desk space there was. The patio that leads out from the restaurant was really gorgeous and I really loved my view of the water. I would definitely come back to stay next time I'm in Rhode Island.

The building was unrecognizable! It was all dark and they ARE aware their lights are out. The room reminded me of a prison cell (all concrete and exposed pipes and wiring and there was NO BATHROOM PRIVACY! The sliding door to the BR had a huge gap and the lathe opening above the shower (instead of having a vent the steam goes into the bedroom) allowed for all bathroom noises to resonate throughout the sparse room.

Terrible stay, smelled like old cigarettes and burn hole in curtains and upholstery on bed, light plug was all burnt to and unplugged, There was no towels in room either and smelled im the hallway. We complained and switched rooms late at night, when telling my friend she informed me this hotel was used as a homeless shelter a couple years ago during covid and apparently hasn't been cleaned as it should have after the fact won't be staying here anymore

Torn on the review - wanted to give it four stars. First the decor - as others have said, very modern and minimalistic. That didn't bother us at all - it's a vibe - ok - we knew what we had signed up for. The room was very warm when we arrived and could not get the AC to cool it down - we called the front desk and someone was up in 5 minutes and swapped out the control and we were in business. We left for dinner and came back to a cool room - happy campers. Then the smoke detector started chirping - called front desk and this time it was 30 minutes before someone came up but they swapped batteries and all was good. Happy campers again! We didn't hear much noise through the night and the room remained cool. Bed was ok. The bathroom was interesting - shower was nice. Sink was so tiny it made brushing ones teeth interesting - not the end of the world. We decided to eat breakfast in the hotel - service was slow at best and food took forever. My wife ordered two eggs scrambled and well done home fries and I ordered an omelette. My omelette was very good as were my home fries - my toast was ice cold and rock hard. My wife's eggs were nothing short of nasty - clearly powered or some form of fake eggs - not even sure what the taste was. Her home fries were served exactly the same as mine - very far from well done. Her English muffin also ice cold and rock hard. Would I say again - probably yes.

Spent two nights here. Hotel staff was friendly. The place has a loft look about it, like a converted wearhouse, which was nice. The room had a comfy bed with plush pillows. The only complaint is the bathroom, which is open at the ceiling to the rest of the room. That's uncomfortable. The other thing is the shower was not well put together, leaking at the joint and not well attached to the wall (room 240). I expect better maintenance from this brand.

Great service accommodating staff great drinks and great food. Love the rooms and the area is very convenient.

Did not like this one. I understand the Loft industrial style is in, but decor clashes with design. Refrigerators do not come with the room, but are available upon request. I got a refrigerator after requesting one, unfortunately it was filthy so I had to clean it up myself. My door didn't lock when jammed, I had to get assistance to manipulate it to lock. My roller blind didn't roll, had to also also get assistance with that.

I love the industrial chic decor. So beautiful to look out at the river. I particularly enjoy having breakfast outside and being served by such friendly and welcoming faces. The eggs Benedict are always perfect as prepared by Ed. The servers Gianna and Kiara are standouts in hospitality.

NYLO is definitely one of the coolest hotels. It's very Indira trial modernized and I loved it. Some rooms have the view to the river and there is an old mill next to the hotel. About 800ft away there is a shopping mall and it's big. There are a few restaurants near by the hotel as well.

This is a really cool hotel. It is in a repurposed textile mill, so it's nothing like your standard big box Holiday Inn. It's close to great food, and there is a new brewery next door that has good beer. If you're super picky about stupid little things, then this isn't the place for you, but if you're open to new experiences you should check this out. We had a great time here.

Like waking up a in a parking garage. There isn't a fridge in any room, you have to ask them to bring one up. I wouldn't stay there again.

When I tell you this hotel is as good as it gets I mean it. Its an old factory (cant remember which one) and its trendy and urban vibe is outstanding. The lobby looks like one of these new downtown hip coffee shop/eateries that have a bunch of hipsters hanging out enjoying organic coffee and having long involved talks about the advantages of dating older women, dog clothing and medical marijuana. I love the vibe. The rooms are loft style and minimalist. The gym has basic equipment that will suffice until you get back to your regular gym. The restaurant is adorable and situated on some river that flows right through the back of it. The waitress was a little weird. I ordered a cup of coffee and she never told me how much it was. I asked her a couple of times and she never said anything. I handed her $3 which she took and walked away without saying a word. You can sit on the balcony outside of the restaurant and watch the river and the backdrop is so beautiful in the fall with the leaves. Also looking at the other old factories in the background gives you a relaxing feel. My suggestion....take a date/spouse/partner for a cozy dinner, afterwards sit outside for a bit and drink hot chocolate and talk, and maybe smooch if you feel like it. The hotel has an intimate feel you will both enjoy.

I stayed here recently during a return to Rhode Island to attend the 65th Newport Jazz Festival. The hotel suited my needs, was very comfortable, and offered glorious views of the Pawtuxet River. I'm was remarkably impressed with the patio area which offers outdoor seating with amazing review of the old mill and the River, which is quintessentially New England. I had breakfast there Saturday morning with an amazing Spinach and Sausage omelet topped with Mozarella cheese with wheat toast and home fries. It was spectacular, and I was truly pleased with the entire experience. I highly recommend it to all looking for a stay close to the airport and to Providence for any of your lodging needs.

Great big hotel for a day stay. Hotel has this industrial look which I love. We got a room with a view of the river.we loved it!

Such a neat hotel. Very industrial so if you want a cozy carpeted room without concrete walls, you will not find it here. Parking lot is across the street. The restaurant is on the river and is super cute. Had drinks and apps and everything was decent. Apponaug brewery is a quick walk away and so is Cork and Rye which is a solid choice for restaurant/bar. There is construction going on on the roads and bridges but you hardly heard it. Beds are to die for. Great rate for a quick staycation or for someone visiting from out of time. Safe area with easy access to the highway. About 5 minutes from Garden City, across the street from the Warwick Mall, 10 min ride to Main Street in East Greenwich for other shops and restaurant options.

This was a really nice hotel. But, idk what is the thing with barn doors and open bathrooms. Is this a new trend in the hospitality industry? Lol. So annoying! But, the hotel was beautiful. I had the river view room. All rooms only have king beds in them. The beds were comfy, but the pillows were too soft for my liking. They had cable tv so i was able to watch a movie. The shower was okay. It was partially open ( the shower wall didn't go all the way to the ceiling) no fridge in the room, but vending machines on the floor and a microwave outside as well. They have a outdoor space which i wasn't able to check out, but it looked nice. I would stay here again when i come back to Rhode Island. The walls are concrete, and it has a warehouse vibe. Which is great cuz i couldn't hear anything. No neighboring rooms or anything. Even the floors are concrete. The only thing missing was light. I felt like the room was a bit dark. It could use more lighting. See pics below

Horrible service. Non existent and bring your kid to work day. Noisy room. Not worth the $225. Second day in a row. Kid in your right hand when you bring me my mimosa means all of the spillage on me and my pants and the table. This photo is after I dried it off my pants.

The room was clean and comfortable, the bed amazingly comfortable! The pillows were some of the best I've experienced in a hotel lately - and I travel often. Every single staff member was exceptionally friendly. Unfortunately, the food was downright disgusting. Perhaps because it was a Monday night?

Form over Function. I really wanted to like this place. I travel a lot, and booked as a lark as it looked interesting and the reviews were mixed, but mostly favorable. Such a mistake. The parking is sketchy - a public lot across the street. That is not onsite parking. The room itself was narrow and dim, with no centralized lighting, but scattered pull chain lights that you had to crawl over nightstands to reach. The AC was a window unit that rumbled all night long, running or not, and was just behind the headboard of the bed. You could not reach the shade to pull it down, as the bed and nightstands were in the way. The floors and ceilings are polished concrete which is as advertised, but it looks, and was, dirty - lint in corners, edges never cleaned. Not great. The bathroom was okay except for a very leaky shower, and since there are no tubs in the entire place, only walk in showers, and no weighted shower curtains, the curtain billows in as soon as the shower is running, leaving you to fight a damp wet ghost during your entire shower. The shower door requires two hands and muscles to close, as it's a 'barn door' style. There's limited storage - no dresser, but thankfully I had only planned two nights, so didn't need to really unpack. Near the door is a.... closet, safe area, ice bucket platform, etc. There is no fridge, despite stating there was. However, the absolute worst part of was the Eye of Sauron over the door. There is an Edison bulb (40 watt or so) on the 15foot ceiling, right above the door in the entryway. It is on a timer and it is set off via motion sensor. Say you need to use the facilities at 3am. You set one foot out of bed, and the light comes on. Useful, I would suppose. However, it's on a 30 minute timer. So once you're back in bed, you have a GLARING LIGHT directly in your eyes. At checkout (early, because I was not staying here another night), I was told snippily "well there's a switch in the closet". Well SHAME ON ME for not searching the closet at 3am for a light switch.

NYLO is a hotel with great potential. PROS - The entire staff is so nice - from front desk, to bar/restaurant, to housekeeping, to maintenance - everyone is friendly, professional and polite. Some of the best hotel staff I've encountered. Free water - Everywhere! We had a free bottle in our hotel room and there's always bottles to grab by the elevators for guests. That was great. Bar/restaurant in the hotel - EXCELLENT food. Best hotel breakfast I've ever had, and if you're Hilton Honors Gold it's free and such an awesome value - hot, menu-ordered breakfast. And the staff in here is awesome (especially Michael.) Rooms - The rooms have super cool, modern lighting and very comfortable beds, plus a large window. We also overlooked the river which was super nice to wake up to. This hotel is also very conveniently located, close to the highways and restaurants and bars, and pretty much in the middle of the state. CONS - This is where I had to take two stars away. Some aspects of our room were unforgivably dirty; our shower curtain had brown stains and was pink on the bottom from being way too old. There were obvious smears of foundation (makeup) on the walls of our bathroom. It was really gross. In general, the bathrooms could use a little decoration and love - but our bathroom walls were dirty, especially near the trash can (you could see where things had splattered.) If NYLO upped the cleanliness, this could easily be a five-star hotel because everything else is great!

We stayed here for 3 nights for our vacation because the Providence/Newport area was very expensive and we didn't mind traveling back and forth. The pictures online were deceiving to say the least. First of all, I know during the times of Covid that housekeeping will generally be available upon request. However, no one conveyed that to us at check in. The next thing we were appalled by was the how when we did request for housekeeping services, the lady at the front desk mentioned she doesn't know if anyone was available. Even worse was when we had to call to request for more towels, they didn't have any because whomever they outsourced to hasn't made their delivery. How can a hotel operate like this in the height of the summer where you have travelers that come from all over the country and abroad. It was horrible and unsafe to take the shower because the floors in the shower were slippery if you didn't hold on to the railing. Whomever, built this property wasn't thinking about safety and installing a non-slip surface. The hand shower was spraying all over the place and water wasn't come out of the spouts correctly. The sink was a joke in our room as we kept banging our hand into the mirror because of the limited surface area of the sink and the overall space was just cramped. How can there not be a small size chaise or couch. It's like where do you expect people to sit. We will not be returning to this establishment.

I never liked the concrete floor but it's aged in the two years since I was last here. Trash in the hallway. My room reeked of cigarette smoke. The shower leaked badly and the wand was useless. But the river view was pretty and the front desk was nice enough.