The Lord Nelson Hotel & Suites

We stayed 3 nights at the end of May. Lovely hotel. Our king room was huge! The bed was amazing! Spa products smelled great, robes and slippers were provided too. We LOVED having the Nespresso machine in our room and creamers in our fridge restocked daily. Well located downtown, walking distance to everything. Upon checking in, we were told there would be an invite to the manager's reception the next day, but we never received one. Would definitely stay again.

The Lord Nelson exceeded all of my expectations! The two main things I was looking for when visiting Halifax was (1) a central location and (2) a dog-friendly accommodation. After providing advance notice to the hotel and paying for a reasonable $40 CAD per stay pet fee, we were greeted with a welcome bag for our dog including a small ball, treats, and kibble. There were plenty of bars and restaurants nearby to visit that have outdoor patios for dinner, making this a standout stay. Not to mention, the hotel left a personalized note and some little surprises to welcome me for my birthday!

We stayed here for 4 nights. We asked for a low floor due to heights vertigo and so we got a room on the lowest possible floor. Right in front of our window was this huge ventilation shaft that blocked most of the light. We complained but they wouldn't move us. It wasn't until Day 3 when there was construction and the noise was unbearable, that they offered to move us to the 4th floor away from the noise. The service was great. Housekeeping and the bellmen at the door were very kind. The location is absolutely perfect. Close to restaurants, banks, shopping, and a short walk to the harbour. We would go again, but would be more mindful to have a room with a better view. (see photo)

Stayed 3 nights at the Lord Nelson. Ideal location to shopping and restaurants. It sits directly across from the beautiful Public Gardens. Parking is $28 CAD a day. First two night I had a Classic King. Only complaint would be it was a bit too warm. The wall thermostat wouldn’t change to cool remained on warm. I like a cool room to sleep, but temperature was at 70. Too warm for me. It faced the inside area of the building not the best view. Third night I switched to a Classic Queen overlooking the Public Garden. Liked this room better than the King. Plus, the cool setting on thermostat actually worked and the room was just perfect.

Beautiful historic hotel with newly renovated rooms. Fantastic location across from the Public Gardens and walking distance from the Citadel, Boardwalk, Dalhouse, and downtown. Rooms were thoughtful designed with hardwood floors (no carpets - yay!). Beautiful functional bathroom (the night light is a perfect little touch). Housekeeping was great.

We stayed here for four days. It is a good base for exploring Halifax. Our suite was well appointed. The front desk staff was responsive. Be sure to bring your suit and work out clothes because you can get guest pass to the nearby YMCA! Even a street facing room was quiet at night.

It was ok. We had a suite with the kitchenette and king size bed. Good amount of living space, but the bathroom was cramped - very tight.

The rooms were spacious. My room had two queen beds and fit three people comfortably. The elevator is timely. The lobby is beautiful and historic. Once a week they have a little manager's reception with drinks and hors d'oeuvres. From staff was helpful.

Meh... Def not a 4 star hotel. My room smelt like tobacco by day 2, they "investigated" and didn't do anything .. Moved me to another room, which is great, but rather them fix the issue... Place feels old, wallpaper falling off. Weird smell, over priced and pictures from description tell a different story. Nope

'Lord Nelson Hotel' was a favourite spot to lodge in Halifax when I lived in New Brunswick and Newfoundland & Labrador, when travelling to Halifax for both business and pleasure stays. The south end of the city location was fantastic, close to everything within the downtown and city's south side -- with Spring Garden shopping and dining, Point Pleasant Park, and the Halifax Gardens, and more so nearby. A very classic and majestic-looking hotel. Clean and comfortable rooms, and very friendly, welcoming service from all staff. It was my 'home away home' on a good many occasions during my years working / living in Canada's Atlantic Provinces. On my pleasure trips, it was perfect location to get together with friends, and head to some of our favourite downtown pubs for chatter & refreshments. And during the day, a chance to shop and browse stores I missed. Nice to see it is still there, and still functioning under its original name. I truly enjoyed my many stays there over the years . Would sure enjoy a re-visit some day, but until then, will live on the fond memories I have from my former stays there.

Stay away from this hotel. The pictures are nothing like the reality. The minute you walk in side the hotel you'll be blinded by the bright fluorescent cool lights inside the interior of the hotel which shows every ugly details of cracks on the walls and floors. The funny part is that these ugly light bulbs are placed on beautiful expensive looking chandeliers. The furniture looks beaten up and old. The front desk staff are nice but they look tired. They are not well groomed. You would expect this hotel with that much history to have better services. They need to do major maintenance and repairs. The elevators are so slow, old, and some have key scratched graffiti seen through a cheap paint job. The first room they gave us was so bad and depressing. Giant room with a small old bathroom with a scratched & beaten up door. The ac/heater was an old unite sticking out the window. The curtains were not customized for their windows. There are huge gaps between each window which did not serve the purpose for blackout curtains. In general, for the price you're paying, you would expect much better quality of a hotel. While having breakfast in the morning in the main dinning room, they play old 90's pop/R&B music which doesn't go with the theme of a hundred year old hotel. I feel bad for the staff, because they are only here to work and they always get the complaints from customers as we have witnessed in several occasions of our stay at Lord Nelson Hotel.

As a lover of historic hotels, I was really excited to stay at the Lord Nelson for our last night in Nova Scotia. I will give them props for checking us in early, but the location of our room was less than optimal as it looked straight out to the air conditioning/industrial machinery on the 3rd floor inner courtyard. I spent a little extra for a middle-of-the-road renovated room. The room itself was nice. Clean, large, bright and a comfortable King bed. Large bathroom but no tub (boo). I liked trying out the Nespresso machine (newer model, I have the older one). Pubic areas were very nice but they don't allow you to bring your drinks from the pub to the comfortable lobby seating area. The free internet service was terrible. I had to continually reconnect and when it did work, it took forever to load anything. The Lord Nelson is an Expedia VIP property, but I was not offered any upgrades or perks. Otherwise, the Lord Nelson is in a good location with plenty to eat and see nearby. I guess I was just hoping for a little something more.

Good place to stay in downtown Halifax that's right opposite the public garden and is about 15 minutes walking distance to all the restaurants and bars. Check in was straightforward. Free wifi present. There's a bar downstairs which is actually quite nice. Petite double room was actually not that small. Beds were comfy and there was good shower amenities (just the usual ones). Only negative was the parking which is expensive, you can maybe find street parking in and around the hotel itself.

Great location in the heart of Downtown Halifax and very beautifully decorated hotel. The entrance feels very grand! The rooms are clean, spacious and the towels are so plush! The staff is friendly at the desk. Loved the bar in the hotel- had some drinks there and very much enjoyed the atmosphere! Would definitely come back here.

I recently stayed at the Lord Nelson for date night on the town with my wife. This hotel frequently comes up as one of the nicest in the city, but I think that 's more based on reputation than the facts. The good: - Location, location, location - the views of the Public Gardens are fantastic, not to mention being walking distance to everything that downtown Halifax has to offer. - Old school charm - they don't make lobbies like this anymore, with its dark woods, chandeliers and the mezzanine overlooking it all. The Arms, their hotel restaurant run by RCR, puts other hotel restos and their generic modern designs to shame. - The halls and rooms seem to have been recently renovated/updated. The Bad(ish): - The free wifi was suitable for minor browsing and such, but if you want to stream some Netflix while you wind down for the night, you're gonna be SOL. The Ugly: - Like many other reviews here and elsewhere will state, the rooms are small; at least the one we got was. Maybe you can get bigger by shelling out for it, but this room was easily less than 200 square feet, and with no hall between the bedroom and the main hallway, you easily here passerby. Whenever they updated this place, they should have went the whole nine yards like The Hollis did, which has much bigger and nicer rooms for a similar, and often cheaper, price. - Sometimes it's just the small things, ya know? There was a noticeable lack of power outlets at either side of the bed, which is a faux pas in the day and age. And you know what's worse than bland hotel room art? The empty, boring walls in our room that did't have anything on them. It was cool to see the interior of this Halifax fixture, but even in our little city there's better options just a few blocks away.

Probably one of the best hotels in Halifax for the price you pay, which is not very much considering its prime location. Lord Nelson was, from what I know, recently renovated and it looks very modern inside as a result. There's also a pub inside the hotel, although I never went inside the entire time I stayed here. I was in the top floor of the hotel. The rooms also looked extremely open concept and modern, and I can tell the floor was recently coated with fresh new paint. However, I found that my room lacked heat, and there was no proper way to turn the heat on higher as it seemed to be automatic. The bathrooms were okay though, as were the working desk and the TV. My hotel room also faced a construction site, so there was a lot of noise even at night. No biggie though. Concierge service was very good, including the fact they kept my luggage in the hotel after I checked out. The location is certainly central and it wasn't a terrible experience, so I wouldn't object to staying here again next time.

I stayed over night in a standard queen sized bed room. The reservation was made by 3rd party. It was an OK experience! The room was small but cozy. The hotel offers complimentary internet service (limited). I ordered burger for dinner which was descent. The staff were friendly and professional. The only draw back, cleanliness was suboptimal! There was hair on the bedsheets, stains on the curtains and the toilet bowl was stained as well!

The hotel is falling apart. For the price, things should be updated and cleaned but they never are. There is no heat or a/c in the lobby so whatever the temperature outside, that is the temp. The wifi is hard to use because it is so slow and shared among the hotel. There is no option to upgrade? They are not customer service focused. They are clearly money driven and are happy to take all/any money you bring with you without providing much in return.

Praise the Lord? Probably not, but I will high five Sir Nelson on a decent hotel stay. The best bits: Really beautiful old architecture and lobby touches, room service (including lobster rolls and french onion soup, a winning combination I enjoyed twice) until 11pm, right next door to an excellent local coffee shop, views of the public gardens. The pits bits: The room was really, really small, and comparatively to other hotels I've stayed at in Halifax, the priciest. They said it was a queen bed, but I think that's kind of one of those McDonald's 100% beef situations. Tiny. Lastly, I arrived about an hour and a half before check in and they didn't have my room ready. I know I was early, but they didn't even offer to take my bags and I lugged them to the restaurant. As an east coaster I wasn't impressed by this lack of maritime hospitality.

I'll try and make a long story short here.. I booked a room here for two nights with a pretty great deal on Hotels Tonight. The hotel has a great reputation so I was happy to get such a good rate. Unfortunately the hotel room we got was extremely filthy. There were spider webs, dust everywhere and all sorts of drug and bodily fluid residues. The head of house keeping came to take a look and was horrified. She handled it very well and told us she would use the room as a teaching experience for the other house keepers. She also upgraded us to a nicer room, which was appreciated. The upgraded room was very decent and we had a good time there. My only other draw backs are that the wifi is expensive and the parking tricky. I would probably not stay there again unless I knew I was getting an upgraded room. The night manager was a really awesome guy as well and helped us out on more than one occasion.

Classic 3.5 star scenario. The hotel was fine, staff/service was fine, but if I go back to Halifax again, I would likely stay elsewhere for a couple reasons: * Location is a little more away from the downtown than I like. * No fault of the hotel, but more homeless/panhandlers around the corner by the Tim Hortons/McDonalds. * No free breakfast. Again, it wasn't a bad experience or anything like that, but I would prefer other options where I have stayed in the past. that being said, if I stayed here again I certainly wouldn't mind, compared to other places I've stayed in my travels, this is better, just not optimal in this case. It is nice, though, to have the park right across the way.

Unfortunately just not a great stay. Room wasn't clean -- Dirty carpets. Shower grout filthy. Makeup caked on complimentary hair dryer. I booked because I've stayed here many times but the quality of my stay has decreased every time. Value for price is just way out of whack. Friendly staff though! But I didn't sleep through the night.

Step back in time and step into class! The Lord Nelson reminds me of the Titanic every time I walk into it. Not because it has an overabundance of ice or an eerie feeling that something terrible is going to happen such as a cheesy love story and a predictable storyline. But because it has a very old fashioned style of class to it. When you walk in you are surrounded by brass and a chandelier. They have a great Pub called The Victory Arms with good food at reasonable prices. Their staff are very nice and professional. The Lord Nelson is also a hot-spot for groups to come and have their meetings or banquets. This Hotel makes you feel important and you always leave your stay knowing that you got exactly what you've paid for and then some. It has a great location right downtown and across the street from the Halifax Public Gardens. So for beauty, style, friendly staff and class, I give yee Lord of the Nelson clan, four stars ;)

I decided to stay here because the price was right, as was the location -- and I had a fabulous experience. The room was very nice and clean, and the TV worked well, as did the air condition. One of the great things about the hotel is its fantastic restaurant, The Arms. I have been to 27 countries and am pretty adventurous, but I ate all of my meals (except for my grocery store purchase) at this restaurant: The shepherd's pie, pizza, hamburger and hand-cut fries, buffet breakfast, beer, and pinot grigio--all of it was delicious and reasonably priced. Also, I want to thank Styles, Benson (in the hotel), Linsay, Olivia, and Shane for their spectacular, friendly service. Thank you very much for a wonderful stay in Halifax.

One of the most beautiful hotels around. The best in Halifax...I wont stay anywhere else. Beautiful location opposite the Public Gardens. Not directly in downtown, but a short, pleasant walk. The staff is incredibly friendly and professional. Clean and beautiful accommodations.

Nice comfortable hotel. Well located in the city, facing a beautiful park. Friendly staff most of the times. Don't miss the Smiling goat coffee next door!

Very impressive. This is not your cookie-cutter hotel (it's way better!) The Atmosphere: This hotel is like walking into another era. Beautiful, Victorian-style, historic decor and pristine service. I've been to upscale swanky hotels and this one tops it (and it's not even in the upscale genre!) Love the warm hospitality and talking to the doormen is like you've known them forever. The rooms: they are standard rooms with older decor but functional. I love walking through the halls to get there (passing the old-style gold elevators it's filled with sparkling chandeliers, glass mirrors, and glass tables...stunning!) The Gym: very clean and functional The neighbourhood: right in the downtown core so all the city is around you. Lots to see and do. Other tips: Perfect for wedding photos with a 1900s theme!

I only booked 2 nights at this hotel and somehow the system showed it as 3 so when I arrived, they said my previous night was a no-show even though I never consciously booked that night, so instead of reimbursing me for a night I never wanted nor used, they've decided to be greedy and make me pay for it. That's just bad business, so I'm looking forward to not spending money here again.

The Lord Nelson Hotel is swanky! It has a lovely old-school charm about it, from the cool, retro mailbox by the elevators to the professional politeness of the staff. The room prices go hand-in-hand with the swankiness though. I stayed in one of the smallest rooms they offer (a petite double) and joked with my husband that I was sleeping in the equivalent of a twin and a half sized bed. So, if you need more space you may want to get one of the larger rooms. The location is quite nice, just across the street from the gardens and plenty of shops and restaurants. They also have a restaurant in the hotel that serves room service if you don't feel up to going out. It's definitely a favorite place to stay for me when in Halifax!

Show me a beautiful hotel lobby and I'll show you a very standard room to counterbalance. As it goes with lots of hotels, the Lord Nelson not being any different. The lobby is beautiful. It's historic. Old world. Opulent. The staff is cordial. And freshly dressed with flowers (which wound up being the perfume smell I encountered every day as I walked in). The view was decent from the 9th floor. The wi-fi, free. But for such opulence and grandeur in the lobby, I was shocked by the lack of quality in the linens. From duvet to bathroom towel, how threadbare were thee. Am I becoming a hotel snob? Probably. But I maintain, the towel in my hotel room should at the very least be the same quality as the towels I can purchase at Ikea.

With it's beautiful Victorian-inspired decor (no drab beiges or creams typical of other establishments to be found here), friendly, helpful staff, and gorgeous, luxurious rooms with charming views (especially if you can snag one facing the Public Gardens), this is absolutely my favourite hotel in Halifax. I have stayed here a few times, in three different kinds of rooms. The business suite was stunning, very spacious with rich decor and beautiful furnishings. The classic guest room was more than satisfactory. Of course not quite as nice as the suite, but again very pleasing to the eye, and larger than the basic rooms at a number of other hotels I have stayed at. The "Petite" room is a smaller version of their classic guest room, but still remarkably larger than the average room in at least one place I have stayed, and quite charming. Another reason to love this hotel is their pub, The Victory Arms, which provides excellent food and service. I also have to say that I attended an event here in October, Hal-Con, Halifax's first annual sci-fi and comic convention (what? Star Trek is cool...), and not surprisingly to me, the staff at The Lord Nelson did an excellent job of accomodating us. Especially considering the number of people in attendance was at least double that originally projected by the event's coordinators.

I've stayed here on 4 occasions now to mostly satisfactory result. This time was for a quick overnight while I was apartment hunting in the city. I booked a regular queen room. When I checked in they said there were no queen rooms available (I specifically booked an available one). They gave me a regular double, I looked at it and was not impressed with the layout or location. They then asked if I want a petit queen room which would have been under the value I paid for, I reluctantly paid for an upgrade to a bigger room-something that should have been offered to me free in the first place. Room was fine, small with an odd format, but to be expected in such an old building. I had a long night of work, so had hoped to sleep in until 10 or 11am before noon checkout but was awoken at 9am by constant hammering (presumably repairs) which went on until I left my room at 11. Seems like common sense that this should have waited until much closer to, or after, checkout time. Will be reluctant to stay here again based on this experience.

The man friend and I won a GC to stay at the Lord Nelson at his Christmas staff party. We decided to cash it in to celebrate my birthday weekend despite the fact that we both live less than a 10min walk away. When we called to make the reservation they "didn't have any rooms available" for the amount of our GC, but we could upgrade to a "nicer" room for $40+. So we figured what the hell, might as well. The room itself was clean and had a nice comfy bed, The layout of the room was strange, and the bathroom was pretty tiny, but all in all, no complaints on that end. Upon returning to our room after dinner, we ordered 4 bottles of Olands via room service. Do you know how much that shiz ended up costing?! $28.94!!! For 4 Olands!!!! I checked, and no, they were not laced with gold as the price might imply! Total rookie mistake on our part for not thinking ahead to bring our own beer, but still, nearly $30 for some local beer? Yikes... Our upgraded room included "complimentary" continental breakfast, so we hit that up in the next morning. The normal price of the breakfast is somewhere in the vicinity of $12.95 I think. Again, no gold laced waffles or anything.... I definitely would not have paid that much for some fruit and pastries... Sure it was filling, but the price for what was offered seems a little outlandish. All in all, nothing to really complain about for sure, but nothing to really rave about either. For a joint that totes itself as being one of the nicest hotels in town, some greater attention to details needs to happen before this statement can be considered totally true.

Perhaps one of the more posh Halifax hotels, Lord Nelson keeps it classy in the old fashioned, cordial sort of way-- and with vivid interiors of Victorian inspired. Playing on the historical figure, Lord Nelson, all detailing is tied into the romantic whimsy of old time tales. From the careful lighting and subtle shrubbery, to the rich wooden heights of the lobby where chandeliers take rise, there is an overall sense of richness here. Beautiful rooms, cordial and accommodating staff, Lord Nelson & Suites is a spot to stay for those who appreciate decadence. Another plus, is that the hotel is situated directly across from the Public Gardens, which in the summertime, are a beautiful venture into landscaped flowers, trees and ponds. With their own lovely dining spot called The Victory Arms, the hotel is also seconds away from shops, restos, cafes and city scenes. A safe bet, and perhaps more of a pricey stay, its a good one. Bonus: Lord Nelson fills its toiletries up with the tranquil and top notch Aveda brand product.

Great location. Nice little bar beside the lobby. Service was exceptional. It was a bit pricey for a 3 star hotel but I guess that's what you get when the city was booked up. Thanks. LM

Deeply impressed. I got an excellent deal through hotels.com for a discounted Junior Suite. The room was immaculate and the bed extremely comfortable. (Some other reviewer complained about the linens. No gripes in my book.) The neighborhood is ideal. I visited from New York City for the Nova Scotia Tattoo. The hotel is right on the route of the Tattoo parade and directly across the street from the Halifax Public Gardens. A major shopping district is right around the corner, and easy walking distance to many city attractions, as well as to Dalhousie University. The restaurant / English pub is everything it's cracked up to be. Excellent and friendly service and great food. Wi-fi is free. My only complaint is that the service is sporadic from my room. Oddly, I could connect in the restaurant across the street, but often couldn't get a connection from my room. Still, the fact that they offer free service is to be applauded. This is definitely on my list to return to.

The person taking calls needs to be changed. Never had such a surly, impatient, and terrible person taking a reservation in my life.

World's tiniest room. Bed more uncomfortable than what I slept on in college. Yes, good location and old, pretty building. But I'd prefer less character in exchange for a room suitable for someone larger than a hobbit. This would not be my choice next time.

One of the worst and weirdest stays we have ever had...the power went out and we were stuck on an elevator for over an hour. We had to call the fire department to rescue ourselves if we hadn't we would have been in the elevator stuck for 90 more minutes. On top of that WE had to point it out to the staff how poorly they handled it and when they called us back hours after the incident they only offered us a free breakfast, I didn't want to ask for more because honestly I was afraid that couldn't afford to give us more.

Expensive, cancellations must be made the day before, pay at check in (who does this?), doorman doesn't hail cabs or help with luggage, room service unable to accommodate requests, nice decor but bath has old mildew stains. For $300 a night, there must be a better option in Halifax? And check out Yelp's "Not Recommended" reviews on this place. Poor customer service seems to be their stock in trade.

The Lord Nelson is where my cousin stays every time he is in town. I have to say this is a great Hotel. Right on Spring Garden Road, for a little night life and across from the Public Gardens for that nice stroll though. The rooms here are spectacular at least the one he and his family had, it was actually two rooms attached. Fully equipped! It was like an apartment. The staff here were great as well and we ate at the pub, which had great food. This Hotel has a little bit of the WOW factor when you walk in. The wonderful charm of Chandelier and gracious surroundings.

Beautiful hotel in a great location. If you give them an email address they'll put you on an advertising mailiing list. It's easy to unsubscribe to, but I found that annoying to have to do that.

The Lord Nelson has definitely come a long way from it's rather sorted past. What was once a hotel for the lower middle class has now become the pinnacle of comfort for the those who wish to in style. Located just off Spring Garden Road, The Lord Nelson is within walking distance of anything you'd want to see on the peninsula. The staff are very accommodating and will definitely go the extra mile to make sure you are comfortable in your room. And what a room it will be! Even the cheaper ones make your bedroom look like a waste of time. The beds are comfortable, the showers are clean, the TVs are flat screened and crystal clear. From the staff, to the decor, to the location, to the great rooms, this hotel has it all! It's won't be cheap though, so keep that in mind before you book a week in the Lord Nelson!

Was visiting Halifax for the week for work. Room was nice but maybe a little expensive for the size. The great thing about this hotel is the location. A great spot to explore the city from. Lots of places to eat nearby! I didn't take a cab the entire week. I just walked everywhere.

When my daughter got married a few years ago, this is where we put up all our guests. The service was, is and I know will always be fantastic. The staff go out of their way to please. I love the Old World charm of the place, especially the lobby and restaurant. The rooms are spacious and the hotel is perfectly located to take in all of Halifax's great downtown delights - from the Public Gardens just across the street to the Halifax Harbour down the hill.

Sitting in lobby for 2 hours. Can't check in till 3. So it's 3 and still waiting. Will never recommend this place considering how much it costs.

As an event organizer, I'm comfortable putting my guests here. The hotel is beautiful, the rooms are posh, the location is great, and it's affordable on top of everything. I've never had a problem with the staff and if I need anything at all, they're good to jump on it.

Beautiful, charming and great staff. Good restaurant on site. WiFi needs work. Nice, clean, comfortable room. Could use some upgrades in lighting and electrical outlets. Great location!

From the outside this hotel seems very regal. Old building with employees in suits and a very old, swanky lobby (not to mention the babes working behind the counter). These serve as an indicator for the price, which runs upwards of 250 CAD a night for a basic to one step up room. The rooms are clean but it looks like they ran out of steam with the lobby and other public areas in the hotel. I've seen nicer rooms in your average chain hotel line. The walls are also pretty thin. There were a bunch of people, maybe aged 19-22, pre gaming in the room next door before going out to the bars. Hey, I'm in college I get it. But I'm of the camp that thinks hotel rooms should all be soundproof from each other. All in all this place is getting 3 stars because its just what Yelp says 3 stars is; OK.

I met a friend who arrived from LA at the Arms for lunch and a beer. We both ordered the seafood chowder of which the server assured us was unmatched in Halifax. My friend ordered a Garrison Red and I a Stella Artois. My beer came in a generic beer glass vice the 'signature' glass. Really. All of the local pubs serve this beer in it's proper glass. Then the chowder came. It was thick, flourery and had 2 shrimp, and a few pieces of over cooked salmon amongst the undercooked potatoes; very underwhelming. The place was deserted and I think I can guess why! Not good value for the $46.00 + tip.

Nice hotel. Well located clean and nice fitness facilities. Internet worked best we've had at a hotel. The only issue we had was when we asked about shuttle portions to the airport. 3 staff members told us the only option was the hotel's limo service. They searched Google for us and said they were unable to find any other options. We found au least 5 companies who offer comparable shuttle service and choose one that was cheaper. Ah that they lied to us to try to get us to use their service.

The hotel is clean, comfortable and stylish. We got it on a great rate online and got a room on the top floor with views on the park. It's a short walk into the heart of downtown where there are plenty of restaurants, bars, etc. They have underground parking but there is metered parking over the street if you're only here for an overnight stay. They also have a pretty nice lobby bar area.

Absolutely terrible customer service! I booked this hotel on Expedia.com and I was unable to get to Nova Scotia because the ferry broke down. I called the hotel as soon as I realize there were no options to getting to the island. I placed the call at approximately 2 PM for the night to follow. They told me I should've called by 1 PM and they did not except my explanation that I was in line at the time trying to figure out a way to get to Nova Scotia. They refused to absolve me from my reservation and charged me 420 dollars ( 2 rooms) They told me I could drive the 10 hours to get there and were not sympathetic to the fact I was driving with my 78-year-old elderly mother who could not tolerate that drive. In fact she was the reason we were going to Nova Scotia- she was born there! Expedia also tried to reason with them without success. CAUTION BOOKING WITH THIS HOTEL!!!- My sister got a full refund on her non- refundable reservation at Comfort Inn " because of the circumstances " and that was for that night!

Awesome hotel, wicked beds!!! Great Location and food. Staff were all very helpful and kind. Would stay again in a heartbeat. I didn't get the name of the bed but would love to know what type they have. I want one for my home! One of the best nights sleep away from home in a long time.

Very clean, central location, amazing wifi (really!), and helpful employees. Perfect for a business trip!