The Louie, A Davenport Hotel, Autograph Collection

My wife and I splurged on a Junior Suite, only to be informed upon arrival that it was unavailable due to “maintenance issues.” We arrived around noon, well before the 4 PM check-in time, and were told we’d still receive a suite, albeit without a fireplace, along with a $75 credit for the inconvenience. Disappointed but understanding, we agreed, as we were told it was our only option. However, when our room was ready at 4 PM—no earlier—we discovered it wasn’t a suite at all. Suites, located on the top (4th) floor, feature separate sleeping and living areas, a separate tub and walk-in shower, and a fireplace. While we knew there’d be no fireplace, our room lacked all these features. It was a small, standard room with no view, a combined bath/shower, and was clearly a Deluxe King Room, not a suite, despite repeated assurances from staff. The price difference between the two is about $100 per night, yet the $75 credit didn’t cover the overcharge. To make matters worse, when we inquired about switching to a suite at one of the other three Davenport Hotels, we were told nothing was available—despite online searches showing open rooms. Ultimately, we paid more for a lesser room than we would have if we’d booked it directly, which marred our entire stay. As a self-proclaimed luxury hotel in the Autograph Collection, we expected far better from the Davenport. The staff showed little interest in addressing their error, offering neither adequate accommodations nor a fair discount to align with the room’s actual cost. Whatever happened to customer service? We won’t be returning.

As a Titanium Bonvoy member since 1999, this has unfortunately been the most disappointing and misrepresented property I’ve ever experienced within the Marriott portfolio. The Hotel Louis offers virtually no amenities. There is no true bar service—only a small pre-made drink cart that you have to specifically ask about. The location is in an extremely seedy and unsafe part of Spokane. Simply walking to get a bottle of water or juice requires going through a full block of vagrants, which feels both unsafe and unsettling. The smell of urine and marijuana hits you as soon as you step outside your room, making the idea of a morning or evening run completely unthinkable. While the service team was polite and tried their best, this property falls drastically short of Autograph Collection and Marriott standards. My “upgraded” room was far from an upgrade—my view consisted of boarded-up windows and an old, dilapidated building across the way. I would respectfully request that my “free upgrade” be reversed, as there is nothing premium about this room or view. I have requested a Titanium upgrade twice and have yet to receive a response. The lack of acknowledgment, coupled with the overall environment and lack of amenities, makes this one of the least satisfying stays I’ve had in over two decades as a loyal Marriott Bonvoy member. I strongly recommend avoiding this property until significant improvements are made to both safety and guest experience. I respectfully ask that a Hotel Louis manager or Marriott corporate representative please respond to this review and address these serious concerns directly.

Overall we had a really great stay here. It is right across the street from the Davenport historic hotel where they have the valet parking. From when we pulled up the service was really good with valet. The great service continued at check-in with Malachi. He is great for the job and knows how to talk to customers and provide good service. The Louie was very cute and unique. I will say that the elevators could use a little updating. The rooms are newly updated and they look great. I was a little worried when we first got to our room because I could hear some noise from the room above. I asked for a fan and it was delivered for me. To my surprise even with the street noise and the building being a little older we slept very well and heard no noise throughout the night. We actually slept in until 10:00 a.m. The rooms were very dark and the beds were so comfortable. The pillows were comfortable. And I loved the deep tub. They also provide some nice plush robes you can wear around the room if you want to. The room had water bottles and a huge TV. If you need any type of drinks or snacks you can go right across the street to the historic Davenport. I will say it was a little confusing on the advertisement as it says they have a pool at the Louie. You do have to go across the street down to the basement of the historic Davenport for the pool and spa. I will say that the pool is very basic and the decor does not seem to match the hotel. They need to redo the ceiling and make it look a little nicer as it is very plain and does not look like the photos. I like that you get a coupon for a drip coffee and a pastry when you stay at the Louie even though they forgot to mention this to us and I found the coupon in our keys. The area is a little sketchy but as long as you go to valet parking and don't walk around too much in the area, you will be fine. You can have a complimentary glass of champagne which is cool if you drink and we don't. They did offer us some sparkling water though and I thought that was nice. We got a free sample of the peanut brittle you can buy across the street. Overall it was a really great day and I would stay there again, but I do think the price is a little steep once you add in all of the extra fees.

Stayed at the Louie 11/1. An unremarkable experience for a premium price. Along with a $31.00 movie rental charge to our room that we didn't make... and they were unwilling to remove. Now owned by an investment group... it seems customer service doesn't mean much. My advice is to save your money, stay at a local hotel that still offers customer service... and visit the classic Davenport & enjoy the premium amenities it offers.

My husband and I spent a wonderful long weekend at The Louie celebrating our 40th wedding anniversary. It could not have been more ideal. The newly renovated hotel is beautiful. It has all the modern amenities while keeping the historic nature of the property. Guests can enjoy all the wonderful offerings of the larger Davenport hotels (the Historic and the Tower are just across the street) while coming back to a calm and peaceful environment. The housekeeping was fabulous as the room was spotless. A special shoutout to our butler Malachi who made sure we had special treats to celebrate our special occasion. Honestly, he and the other butlers made everyone feel special. Can’t wait to return! Thank you!

Loved my stay! The Louie is a beautiful boutique hotel with spacious rooms and tons of character. The valet is across the street but super responsive. One concierge seemed a little lost at times but was still very friendly and helpful. Overall, a great experience — I’d definitely stay again!

New favorite hotel in Spokane! Rooms are great - bed is comfy, bathrooms are well appointed and has the Davenport favorite products - L’Occitane. Service was awesome; greeted with a welcome glass of champagne and the lobby lounge-side bar cart was a cool experience. I love the location if you’re staying downtown and this hotel has a touch of mid century modern with a great boutique vibe while still getting Marriott points. 10/10 will stay here again

Malachi is a saint here. What a true gentleman that knows how to give great customer service. I truly appreciated his warm, welcome and being able to assist with my special request to the best of his ability this type of energy is what every hotel establishment needs the room is clean and well sized. I love how quiet it has been but most importantly I truly enjoyed the customer service here. Thank you Malachi. I apologize if that is not how you spell your name. 🤓