The Louie, A Davenport Hotel, Autograph Collection

I’m not sure what others experienced, but this property is truly exceptional. The staff delivers top‑tier customer service, and the rooms are impeccably maintained. As part of the Autograph Collection, it’s far from a standard “four walls and a bed” hotel—its historic charm and unique character really stand out. As a Marriott Bonvoy Titanium member, I appreciate staying somewhere that doesn’t feel like the same cookie‑cutter layout as other properties. Some earlier reviews mentioned the nearby homeless population, but the hotel is located in the heart of downtown, within walking distance of many excellent restaurants. That’s typical of any major urban area, and at no point did I feel unsafe.

I recently visited The Louie in Spokane, Washington, and I’ll be honest, on my first night, I was disappointed by the lack of service. It was the kind of experience that normally would have led me to leave a negative review and choose a different hotel next time. Then, on my second night, I met Malachi and everything changed. From the moment he stepped in, his attention to detail, genuine thoughtfulness, and commitment to excellence completely turned the experience around. He didn’t just do his job, he owned it. Every interaction was handled with care, professionalism, and a positive attitude that made me feel truly valued as a guest. Malachi’s overall demeanor, work ethic, and level of service are exactly what the hospitality industry should strive for. He single-handedly saved this stay and this review. He should absolutely be the one training other employees on site. He is a model employee and a perfect example of what great service looks like. Because of Malachi, I will be returning to this hotel instead of choosing others. His professionalism and dedication made all the difference, and he represents the standard every guest hopes to experience. Thank you for setting the bar so high.

I just read the last 3 reviews that were all 1 star and I am confused at what was experienced. I have being staying at the Historic for 4 years monthly and when the Lusso remodeled to the Louie I went over to experience the new boutique style and I am a faithful guest! The staff is unbelievable Malachi from the minute I walked in my first time is by far the best representative of a hotel brand I have met in 10 years of weekly business travel. Because of my experience at checkout I stay at the Louie more than the Historic and that’s saying a lot. The Historic is my home away from home. The area is seedy there are homeless and no you can’t get up and job around the block ha do your research if that’s a part of the needs and know before you go if the area fits that. The charm of the Louie is that it is a part of history and in downtown. The rooms are big, very clean, the bed and sheets are amazing. If you need a full bar walk 20 steps the historic and then have everything you need. My fear is that people will fall in love like I have and it will be too full for my monthly trips when I want to just stay somewhere incredible after work. The weed and urine smell someone refers to, it’s nothing compared to NY, Las Vegas, Denver and Seattle. Unfortunately because it’s legal we have to smell it. Not the Hotels fault.

Hotel is pretty good with only few issues. The good - friendly staff, clean, large rooms, and a decent location. Staff are super friendly and helpful. From the moment I checked in to when I checked out, they would also say hi as I passed by and were willing to give directions/help when needed. The hotel is also nicely decorated. The hotel also provides a free coffee and pastry daily across the street at a place called Emporium which is a nice gesture. Ambassador Elite members do not pay the $20 daily fee as that is waived. The bad is that parking is a pain. The parking garage is about 2 blocks away, and at night or early in the morning it’s a sketchy walk. Additionally, the valet is not always attentive. I witnessed guests waiting for 15-20 minutes at the front with hotel staff trying to contact valet. Also staff gave me an expiring parking pass which did not last the entire stay, so I got stuck in the garage one morning. The only other issue is that the hotel does not properly credit the hotel stay on your Marriott account. After our multiple day stay ($800), the hotel only posted the stay as $84 with Marriott and we were not credited the correct amount of points or dollars spent. We had to do an audit ourselves to catch this. Overall a good stay but be aware of the parking and post-credits posting.

We stayed at The Louie for our 10 year anniversary during the holidays. The location is great and makes downtown very walkable to get anywhere, as well as next to the original Davenport to experience all of the Christmas charm. Malachi at the front desk was very welcoming and helpful. When we returned from dinner our first night he brought champagne up to our room in honor of our anniversary. The bed and pillows were very comfortable, and the soaps in the spacious bathroom were lovely. The 1920s glam was well done as well. We would definitely stay again when in Spokane.

My wife and I splurged on a Junior Suite, only to be informed upon arrival that it was unavailable due to “maintenance issues.” We arrived around noon, well before the 4 PM check-in time, and were told we’d still receive a suite, albeit without a fireplace, along with a $75 credit for the inconvenience. Disappointed but understanding, we agreed, as we were told it was our only option. However, when our room was ready at 4 PM—no earlier—we discovered it wasn’t a suite at all. Suites, located on the top (4th) floor, feature separate sleeping and living areas, a separate tub and walk-in shower, and a fireplace. While we knew there’d be no fireplace, our room lacked all these features. It was a small, standard room with no view, a combined bath/shower, and was clearly a Deluxe King Room, not a suite, despite repeated assurances from staff. The price difference between the two is about $100 per night, yet the $75 credit didn’t cover the overcharge. To make matters worse, when we inquired about switching to a suite at one of the other three Davenport Hotels, we were told nothing was available—despite online searches showing open rooms. Ultimately, we paid more for a lesser room than we would have if we’d booked it directly, which marred our entire stay. As a self-proclaimed luxury hotel in the Autograph Collection, we expected far better from the Davenport. The staff showed little interest in addressing their error, offering neither adequate accommodations nor a fair discount to align with the room’s actual cost. Whatever happened to customer service? We won’t be returning.

As a Titanium Bonvoy member since 1999, this has unfortunately been the most disappointing and misrepresented property I’ve ever experienced within the Marriott portfolio. The Hotel Louis offers virtually no amenities. There is no true bar service—only a small pre-made drink cart that you have to specifically ask about. The location is in an extremely seedy and unsafe part of Spokane. Simply walking to get a bottle of water or juice requires going through a full block of vagrants, which feels both unsafe and unsettling. The smell of urine and marijuana hits you as soon as you step outside your room, making the idea of a morning or evening run completely unthinkable. While the service team was polite and tried their best, this property falls drastically short of Autograph Collection and Marriott standards. My “upgraded” room was far from an upgrade—my view consisted of boarded-up windows and an old, dilapidated building across the way. I would respectfully request that my “free upgrade” be reversed, as there is nothing premium about this room or view. I have requested a Titanium upgrade twice and have yet to receive a response. The lack of acknowledgment, coupled with the overall environment and lack of amenities, makes this one of the least satisfying stays I’ve had in over two decades as a loyal Marriott Bonvoy member. I strongly recommend avoiding this property until significant improvements are made to both safety and guest experience. I respectfully ask that a Hotel Louis manager or Marriott corporate representative please respond to this review and address these serious concerns directly.

Overall we had a really great stay here. It is right across the street from the Davenport historic hotel where they have the valet parking. From when we pulled up the service was really good with valet. The great service continued at check-in with Malachi. He is great for the job and knows how to talk to customers and provide good service. The Louie was very cute and unique. I will say that the elevators could use a little updating. The rooms are newly updated and they look great. I was a little worried when we first got to our room because I could hear some noise from the room above. I asked for a fan and it was delivered for me. To my surprise even with the street noise and the building being a little older we slept very well and heard no noise throughout the night. We actually slept in until 10:00 a.m. The rooms were very dark and the beds were so comfortable. The pillows were comfortable. And I loved the deep tub. They also provide some nice plush robes you can wear around the room if you want to. The room had water bottles and a huge TV. If you need any type of drinks or snacks you can go right across the street to the historic Davenport. I will say it was a little confusing on the advertisement as it says they have a pool at the Louie. You do have to go across the street down to the basement of the historic Davenport for the pool and spa. I will say that the pool is very basic and the decor does not seem to match the hotel. They need to redo the ceiling and make it look a little nicer as it is very plain and does not look like the photos. I like that you get a coupon for a drip coffee and a pastry when you stay at the Louie even though they forgot to mention this to us and I found the coupon in our keys. The area is a little sketchy but as long as you go to valet parking and don't walk around too much in the area, you will be fine. You can have a complimentary glass of champagne which is cool if you drink and we don't. They did offer us some sparkling water though and I thought that was nice. We got a free sample of the peanut brittle you can buy across the street. Overall it was a really great day and I would stay there again, but I do think the price is a little steep once you add in all of the extra fees.