"How did it strike you on arrival?Located in the heart of the Park Cities, this hotel is well known for its location directly across the street from Southern Methodist University. Whether you are visiting people who live in the neighborhood or visiting a child who is studying at SMU, this is hand down the most convenient option.
Nice. What’s the crowd like?Polo pack (as in the shirt not the sport).
How was check in?A seamless check-in made for a stress-free afternoon by the pool before our dinner plans.
The good stuff: Tell us about your room.I booked the Pool View King Premier and was pleased with its minimalist aesthetic and natural light. It looked out over the pool in a way that reminded me of some of hotel options in Palm Springs. Special shout out to the pillow-top bed that was made with Italian Sferra linens. So comfortable.
Room service and food: Worth it?This hotel is serviced by the Front Room Tavern, located on the ground level of the hotel. It serves breakfast, brunch, lunch, and dinner and also has a full bar serving cocktails, wine, and beer. Although the atmosphere is great for all meals, you may choose to order via room service. There is also an in-room honor bar, should you be hungry at a time that the restaurant is not open.
Staff: If you could award one a trophy, who gets it, and why?Our driver who drove us downtown via the complimentary car service. It was nice not having to spend money on an Uber and we appreciated his friendly attitude and willingness to help us load our stroller into the car.
Anything stand out about other services and features? Whether it’s childcare, gyms, spas, even parking—whatever stuck with you.The pool has an intimate vibe that makes you feel like you are relaxing in an ultra-exclusive spa. The private cabanas and lounge area had my imagination running wild as I imagined all of the chic happy hours that I could throw here.
If you're flying in and visiting people who live in the Park Cities, it may be easier just to Uber from the airport and take advantage of the walkability of the hotel's location. There's also a complimentary bike program. (Plus, valet parking is $25 per day.) Fitness fanatics will enjoy 24-hour access to the hotel's gym in addition to complimentary fitness and cycle classes at Vital Fitness Studio in downtown Dallas, located at The Joule (The Lumen's sister property). This hotel pet-friendly and fully accessible for people with disabilities. The hotel offers ADA kits available upon request." - Diana Oates
