Jason From texas
Google
⭐️⭐️⭐️
The food was genuinely enjoyable, and the atmosphere at this restaurant was warm and inviting. From the moment I walked in, the ambiance gave off a cozy, well-designed vibe that made me feel like this could easily become a regular go-to spot. The layout was clean, the decor tasteful, and the environment felt family-friendly and welcoming.
However, despite the positive first impressions, the customer service fell short and unfortunately impacted the overall experience. During our meal, a server who was cleaning a nearby table accidentally dropped a cup, causing water and ice to fly in our direction — soaking us in the process. While accidents do happen, what really stood out was that at first, there was no apology or acknowledgment at all. We were left sitting there wet and confused, and the moment just passed without any attempt to check on us or offer help.
Much later, the server did return and apologize, stating that she was having a bad day. And while I appreciated the honesty, it was disappointing that the apology felt like more of an afterthought — prompted more by circumstance than genuine concern. A bad day should never override the importance of hospitality, especially when the guest experience is directly affected.
Adding to the frustration, I only received a drink refill after being shut down earlier in the meal. I had to get up myself to find a straw from a different server and ask other staff members just to get basic service like refills. Our server never once returned to check on us proactively. Meanwhile, I watched other tables nearby receive attentive, cheerful service — their servers were engaged, laughing, and interacting warmly with their guests, which made our treatment feel even more isolating.
It was disappointing to feel overlooked and undervalued, especially when the environment clearly had the potential to offer a high-quality experience. Good food can only go so far if it’s not supported by consistent, attentive service.
In the end, while I can absolutely say the food and atmosphere were well above average, the poor service and lack of professionalism really took away from what could have been a five-star experience. With better staff training and more consistent attention to guests — even on tough days — this place could truly stand out.