Maiel
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We decided to check into this hotel for the first time on a Saturday afternoon for an overnight stay, mainly due to an event we needed to attend to early Sunday morning at the Manila Hotel Tent (this is right beside the hotel). |The hotel is beautiful, it boasts of old Manila charm with its beautiful lobby and its well appointed rooms.||We also availed of the breakfast buffet at Cafe Ylang Ylang and was very satisfied with the selections and the service.||We got the Tower Deluxe rooms (got 2 rooms for our family of 4 adults). |We noticed however that one of our rooms had problems overnight with the aircon, resulting to warm temperatures across the room at intermittent periods during our stay.|We reported this the morning of our check out.||Also noteworthy is the quartet that performed that night (from 7-10pm) at the lobby. |For this, I would go back and enjoy the lobby lounge for a drink or two. |Lobby lounge menu items which we ordered: the Molo soup, Bibingka and Reuben sandwich were delicious. You may however, skip the pizza and meatball spaghetti.||Upon check out, we found a short queue but it was generally fast.|We asked for a complimentary parking pass and was given one.|What we did not know however, was that there was another booth required of us to get another pass with a QR code. This was NOT explained to us. And this is where the hotel failed us. |We only found out about this when we were exiting the parking area. |So there, we were blocking the exit, and we found right there that there was another step we were supposed to do prior to getting our car. |You can just imagine how stressful this situation was. Good thing there was a parking attendant who assisted us so we can move our car to the side after a few minutes while we needed to get another parking pass with the required QR code.|And here's where the problem gets worse.|The line to get that other pass was way too long, right outside by the driveway, under the HEAT OF THE SUN, and of course, since it was just after an event, you would expect the line to be long...approximately 45mins to 1 hour just to get the needed QR parking pass. ||I am writing this so that the hotel management immediately address this problem.|People were angry.||Until this is resolved, i would rethink going back and staying at Manila Hotel again.