B W
Google
I chose to stay at The Manor Hotel as my usual hotel was fully booked, and I really wanted to like it, as it is a beautiful property with a lot of potential.
Booking was unfortunately not smooth. The website did not allow me to complete a reservation, so the hotel kindly arranged the room directly by email, including a half-day late check-out. However, the rate offered directly was higher than the rate shown on their own website, and they were unable to honour the online price. I had also requested a taxi pick-up in the same email thread, which was missed and not followed up on.
During my stay, I unfortunately became ill with food poisoning after having breakfast at the hotel. Although my early check-out the following day was due to a change in my own plans, I did raise the issue with the owner to see if they’d be able to refund the unused night. The owner was incredibly kind and initially agreed to refund the unused night; however, afterwards the hotel only offered a half-day refund instead, which felt inconsistent given the circumstances.
The owner himself is genuinely lovely, and the hotel could be excellent, but the managing staff and internal communication left a lot to be desired. I would also personally hesitate to eat breakfast there again after this experience.
With stronger management, clearer pricing consistency, and better follow-through on guest requests, this hotel has the potential to be truly great.