Robert K
Google
We were so excited to stay at this hotel along our journey in Scotland two weeks ago, but we ultimately were disappointed. At check-in around 3:30pm, the manager was extremely warm and accommodating, and he recommended, among other things, that we let him know if we'd like to have dinner at the hotel restaurant. He told us they had ample availability at any time we'd prefer. We thought that sounded good but wanted to walk into town before we committed. ||Around 45-60 minutes later, I called the hotel to inform them that we'd love to dine with them. The manager answered the phone, then very coldly told me they were fully booked. I let him know we were guests and that we'd just checked in 45 minutes ago, and he said "oh, yes, I know who you are...we are now fully booked for tonight." ||45 minutes before the manager told us that they had availability at any time we'd like, but now they were completely unable to accommodate us. It felt very distant, cold, and we felt unwelcome the rest of our stay. ||I'd recommend staying somewhere with friendlier, more accommodating customer service when paying for such an expensive property.