The Mansion on Delaware Avenue

What a great experience! The entire team at The Mansion was courteous, helpful, professional, and kind. I've stayed in many hotels across North America and this unique and lovely property has become a new favourite. Our room was clean, spacious, and comfortable and came with a personalized note and gift of sugar cookies upon arrival. We enjoyed spending time in the nicely appointed lounge over glasses of wine and appreciated the complimentary happy hour cocktail (what a nice touch). In the mornings, we loved the savoury or sweet breakfast options--really top notch, excellent in presentation and quality. Bonus: the location provides walkable access to the Allentown area which is vibrant and full of quality restaurants. Highly recommend this boutique hotel.

Stayed here Oct. 2025. Very disappointing. The carpet in our room had a large hole and was quite worn. The mattress was like sleeping on a board. The dresser had only one drawer that would open. The bathroom was outdated 30 years ago, and the grout has never been cleaned as there was black mold in the shower and on some of the grout. The linens, towels and sheets, were of the poorest quality. The carpet on the stairs was torn on every step. The whole hotel needs extensive upkeep and remodeling. Comments from previous reviews from 2 years ago state the same problems and management keeps responding that remodeling is underway. This is not happening, nor is it ever going to happen. No mini frig. is hard for travelers. The best thing was staff and the breakfast was excellent. The price was outrageous compared to the quality. I highly recommend to stay somewhere else.

Our stay experience was great, rooms were decently clean, staff was welcoming and very aware of our presence. We were greeted upon each interaction. The bathroom needs a little caulking otherwise great jacuzzi/ shower option and breakfast options need to be shared prior or when asked so that those they may have food preference or allergies can make alternative choices or arrangements. Otherwise great stay, great location, great hotel.

So delighted with our stay! The place is beautiful, far exceeded our expectations. The staff couldn’t have been better - so kind and helpful. Will always stay here for any future trips. LOVED IT.

Very nice hotel. Staff is lovely. Breakfast is very personal and unique. Room doesn't get bright very early, but bed was very comfortable. Free drink each night, pool table. All of this in a former mansion. We were a little confused about whether housekeeping would come or not (they didn't) but we got a fresh set of towels at the front desk. Bartender was very friendly as well

After researching and reading up on several hotels in the downtown Buffalo area we decided to give the Mansion on Delaware a try. We were in town for the Goo Goo Dolls concert this past weekend. I called ahead to let the hotel know we would be arriving prior to our 4 O’clock check in. We arrived around 2:30 PM. As with most hotels our room was not ready the front desk wrote down my name and number and said they would call when it was ready. We went for drinks down the street. The hotel never called so shortly after 4 we returned and were given our room key. No one showed us to our room. We never saw a “Butler” our entire trip. After making our way to our room it was less than what I expected from pictures online. The room is was quite tired. Lots of wear and tear, and no mini fridge or mini bar for a 4 diamond property seems a bit lacking. The cookies they left for us, and the print out with the forecast and offered amenities were nice. However, the Ant trap in the corner of the room and two centipede we found in the bathroom while we were getting ready was disappointing. The bartender and the complimentary drinks were great. The breakfast was decent and the grounds were fairly maintained. However, the entire place needs some updating and refreshing. What really made us choose this property was the peerless service they advertise. Unfortunately, it was lacking greatly. We were not impressed and will not return.

The entire staff was so polite and easy to talk with. Everything was as clean as a whistle. The bartender/butler we dealt with for most of the day was a intelligent and informative young man. He told us about a lot of the history of the Mansion as well as some other interesting things. Breakfast was great as well. It kind of reminded us of a cross between a small Stanley Hotel with a Grand Hotel on Macinac Island vibe. We will definitely be back.

All fine except one thing: the air conditioner device was quite noisy when working. And when shut-down, the room got cold. We loved the complementary parking, drinks and the simple breakfast.

This place is unique and wonderful. The friendliness of the staff is the best part; when we mentioned we were vegetarian, one of the butlers recommended a vegan place that we adored (Strong Hearts; get the breakfast burrito). You get fresh chocolate chip cookies upon arrival, free drinks at the bar, a yummy breakfast of your choosing (and they can make modifications), and extras you can order that come at a reasonable cost, such as prosecco and a cheese plate. The room we had was gorgeous, with tall ceilings and a huge window. The hotel isn't far from the fun Elmwood neighborhood, and also within a few minutes of downtown. This is a quirky, thoughtfully managed gem that helps visitors get to know the soul of Buffalo. (Please note that there is no longer a continental breakfast buffet, but a menu from which you order one of two options.)

Beautifully restored mansion. We like authentic original pieces of the original. We loved staying there with delicious complementary breakfast.

Please don't be fooled into thinking this is a "luxury" hotel like they claim. This is nothing more than a glorified airbnb at best. First, the parking lot is across a busy street and is filled with potholes and dirt. The second you walk in the doors you're greeted with a musty stench and dust flying all around you. They claim it's renovated when in fact it's just old and run down. After a long day I got back to my room at 5pm to find it wasn't made up and dirty towels still on the bathroom floor. When I went to talk to the manager there wasn't one and the child on duty had no idea what to do. Do yourself a huge favor and stay anywhere else if you want an excellent or even decent hotel experience because this place is incapable of providing one.

Aya's take: I stayed here for 2 nights during my short trip to Buffalo, and although I don't necessarily review hotels often, The Mansion is the only independently owned hotel in Buffalo and it was only right to give it a review. The hotel has such a classic and warm ambiance with a pool table, bar, and plenty of common area seating where breakfast is served. The rooms were comfortable with tall ceilings. The complementary breakfast is one of the best I've had and is honestly the best way to get your day started. Shout out to Cade at the front desk for giving us some of the background on The Mansion and for making our stay comfortable.

This place is truly in a league of its own. It's been a while since I've fallen in love with a hotel and left wishing that I actually had a longer trip. The people behind The Mansion are magical hospitality gurus. I don't always love B & Bs because they feel kind of stuffy and the staff is overbearing (even if well-meaning. I don't like to feel that they are on top of my every move). Left to my own devices, I'd be in a boutique hotel or even a W or Omni. Something with loyalty points, upgrades, a gym and a nice lounge. The Mansion may not have a gym, but there's a yoga mat in the closet and honestly when it's summer in Buffalo, you should just get outside and explore like I did. A brisk early morning walk in this neighborhood is quite scenic and peaceful. Better than a large sleek lounge would be the entry parlours to this Victorian! And even better than that, complimentary cocktails enjoyed in the bar/lounge by the entryway. They offer wine, too, and it's a nice variety of reds, whites and bubbles. I very much enjoyed my evening sitting in here and getting some work done. When I arrived, I was informed by the incredibly gallant butler, Chris that I had received an upgrade. What?! How nice is that? He also described the amenities which include complimentary rides within a few mile radius, breakfast (he even asked if I had food allergies... sadly I did not get a chance to take advantage of the breakfast but it looked lovely) and the aforementioned 2 drinks each day of your stay. So generous! And the room I had was just gorgeous with soaring ceilings and massive windows and a fireplace (non working of course) and a large bathroom with a shower with all kinds of heads and a jet tub. Everything was posh without being over the top. One tiny thing that I missed would be a robe. You'd expect that in this type of establishment with so many other luxe amenities. Robes are basic in comparison. But that's negligible and I truly cannot see myself staying anywhere else in Buffalo. Rates are reasonable, even during the busy summer season. I love that I was able to walk almost anywhere I wanted to go, great restaurants and coffee places (Starbucks and Spot Coffee are three blocks away, if espresso is a non negotiable for your coffee fix, like me!) A truly outstanding time at the Mansion on Delaware!

Do not stay here to get ready for your wedding. We booked two suites for just under $2,000. It was when we were finished getting ready that they told us we could not take ANY photos outside of our room. They were absolutely so rude. When making the reservation and checking in we let them know that we were there for our wedding. It was absolutely unnecessary for them to treat us like that.

This is a beautiful house which could use a trained manager. Service is slow to non existent. The rooms are spacious and the house itself has two grand rooms where there is a bar, lounge area and breakfast area. Breakfast in included with a choice of two items. Staff are friendly, but in need of training. For example, when a toilet was backed up and required a plunger rather than plunge it, we were asked to switch rooms to one that did not have a pull out bed, and consequently our son had to sleep on the sofa. The room was larger, but given the inconvenience of sleeping on a sofa, there was nothing taken off the bill. Room cleaning is by request.

Beautiful and charming spot, but you may want to stay elsewhere if you want a good night's sleep. We arrived late on a Wednesday hoping for a nice sleep-in, but were awoken with the noises of hammers and drills in the adjacent room at 7am!!!!! The next two evenings were quieter inside, but the thumping bass from the nearby clubs kept us up all night. To their credit, the butlers were great, attentive to our requests and tried to help, but it was a rough few days at this place. Recommend staying down the road at the Westin or other hotels.

Wonderful dream property. Butler service, attention to detail. Difficult entry stairs and luggage challenges, butler or not. I felt so, so safe in the neighborhood. I walked in with no res. during the week in Sept. Great price, with upgrade. Too bad the fireplace was not working. Breakfast was a huge Euro spread......Honor bar.......CLASSY place!! Highly recommend this property.

The staff made our stay very enjoyable. They were helpful in getting us settled in our room and were a wealth of information on the area. We also enjoyed our morning breakfasts, each were very delicious. The location was great, and pretty much in the center of our activities on Buffalo.

Had a wonderful stay at The Mansion during my trip to Buffalo! The service was top notch from start to finish, and I loved the small details throughout the experience that made it feel so personal and cozy: - Cookies and personalized welcome cards when you arrive - Super helpful staff that will show you around and answer any question you might have - Two beautiful common areas with fireplaces, one with an honor bar (2 free drinks during happy hour) and one with round the clock coffee and tea - A lovely continental breakfast spread in the mornings, and apparently on certain mornings a sit-down breakfast where they'll take your order of whatever you feel like eating and make it for you (they didn't offer this to me as I was checking out and didn't request breakfast, but I overheard them offering it to another couple that had just arrived) - Lovely Molton Brown toiletries in the rooms - A car service that will take you within 3 miles of the hotel for free (I didn't use this but I liked that it was an option) I just wish I had a bit more time to just hang around the property and relax, but can't wait to book again on my next trip out there!

Gorgeous! I'm a Victorian buff and it reminds me of our tew mansion in Jamestown. Everything is beautiful! The rooms are on the smaller side but nice. I was hoping for better bedding and more privacy. Bell boy, vallet, front desk, chauffeur... Great people. Really good at their jobs! On the pricy side for not offering many drinks or big breakfast.

Stayed a night with my husband and baby. After discussion, we give it 5 stars! My husband slept well. Very comfy mattress. There is an honor bar from 5-7. Someone made me a lovely gin and tonic. They always have quality teas and Keurig coffee available. No complaints about the butler service! They were very fast and efficient. Took us to the lodge and back- with my kiddo in the car seat! We didn't wait long for a pick up after dinner. Back in the room- some cookies were waiting for us!! What a treat!! What did it for me was the breakfast. Man! AMAZING. I wanted to eat more but the kiddo wasn't willing to sit still. Delicious meats, fresh yogurt, lamb chops, fresh berries.... So good. My only complaint was the shower. It was weird. Maybe the standup would have been better than the tub/ shower combo. The tub was a jet tub but with a baby- couldn't use it. Totally worth it!! Call for a better deal!

Clean, small and great staff. Cade welcomed us upon are arrival and made sure we had anything we needed. He was a wealth of information about the mansion and the area. Great stay!!

Unfortunately I was disappointed with my stay. Over the summer my boyfriend visited the property for the Cocktails on the Lawn event. During that time we were so impressed that we decided we wanted to stay over night. We decided to book our stay for the night of the World's Largest Disco. Check in was pretty smooth with the exception of parking. We couldn't figure out parking to save our lives. And honestly, I'm not even sure how it would work on a busier day when there is no room to just pull up directly in front of the building. Anyway, once we were checked in it was all good. We were shown to our room and at first sight it was pretty nice. However, once we settled in there were things that were not quite ok. There was a little closed off fireplace next to the bed and it was a bit dusty with pieces of lint that should not have been easily missed. The carpet had old stains that didn't even look like anyone attempted to get them out. The bed was a little lumpy and I just couldn't not get comfy no matter how hard I tried. The bathroom at first seemed like a girl's dream come true. It was spacious with a large sink, a chair for doing makeup/hair and a cute little tabletop vanity mirror. There was a jetted tub and shower combo. The tub had clearly seen better days and had been caulked one too many times. So much so that all of the layers were uneven and covered in soap scum and mildew that couldn't just be wiped down. I showered but there is no way in hell I would have taken a bath in that tub. I can only imagine the level of grossness festering in those jets. When I went to do my makeup the vanity mirror did not work. I went to pick it up to try it in another plug by the bed, only to find that it had been sitting on top of an old soap wrapper. Once again, something that could not be missed if the cleaning is done properly. In the end, the mirror lights simply did not work and I made due with the regular bathroom mirror. Another small disappointment was not having a refrigerator in the room. While the butler service was impeccable it was a bit of an annoyance to call for ice a few times when our drinks were too warm. I didn't realize that it was not a part of the amenities but that's simply my oversight. I just felt like a nuisance asking for little things. The butler service and staff in general were amazing. Everyone was super attentive, kind and friendly. We also didn't realize how the chauffeur service worked and by the time we requested a ride it was already booked by another guest but staff was willing to ask the other guests if we could share the car. Anything to help us out!! We opted not to intrude and found other transportation. It all worked out. The bar downstairs that doubles as a dining room is quite nice. It's small but adds to the intimacy of a quaint setting. We certainly enjoyed ourselves at happy hour as well as many of the guests. Outside of happy hour, the bar is operated solely on an honor system. Guests simply write down what they drink and it is billed to the room later. It's a really nice system and it made things so much easier instead of bothering staff because while it seemed that they were there in a seconds notice it also seemed like there weren't many people at all. The next morning breakfast was served on top of the pool table and done quite nicely. It was European mix of fruit, vegetables, meat, cheese granola and pasta. And while it was quite eccentric, we did enjoy it. I understand that remodeling is being done and I hope that it really gives the rooms a face lift they deserve. Based on the price point that we paid I do not believe our stay was worth it however once the renovations are complete perhaps the mansion will reawaken the hype that it once had.

Nine months ago my husband and I booked an evening at the Mansion on Delaware as a " much needed treat" before a very somber event the next morning- my father's funeral. We had flown in from thousands of miles away -as had my brother and his family. We were all to meet and have a dinner together that evening. We checked in, front desk said the valet would park the car around the corner, and were offered to have a drink in the bar area. Within 5 minutes of check in- we were summoned by the front desk and told that the valet had crashed our car and it was undrivable! They called police who concurred it was 100% fault of valet who had pulled into an oncoming car. Report filed. The hotel did NOTHING to help us out. We were told to contact the hotel owner ourselves (front desk did not). He , Geno Principe , was useless. No compassion for the situation. No assistance to make phone calls to rental co to explain what happened and exchange information. No attempt to help get another car. No offer to comp our room for nite.(months later he did this at my prompting) No, "OMG- am so sorry - what can we do to make this better... etc. " All this on top of a very emotional situation to begin with. Bottom line- we had to arrange to get another rental car/ finally get the hotel driver service to take us to the airport (30 min away) to pick up car/ miss the family get together dinner/ and was midnight before all calls ( to car co/ credit card co/ owner/ etc ) and preparations for funeral were finished. Horrible , horrible experience . This "4 Dimond, acclaimed" hotel offered absolutely no customer service that day or any other after for that matter. To date- GENO PRINCIPE , the owner of the Mansion on Delaware and the Hotel Henry both ( where ironically my brother and family were staying ) has dodged phone calls, refuses to speak with the rental car company ( Avis/Budget) ,myself, and the credit card company (Amex) . We have all made multiple attempts to solve this matte with Mr GENO PRINCIPE . He did acknowledge it was his valet's fault the one chance I had to speak with him right after the event. Mr GENO PRINCIPE's actions are despicable and he should be ashamed . This is especially the case since the hotel prides itself on their outstanding customer service! This is a very cut and dry case of who is at fault-and documented in the police report . Mansion on Delaware and Mr PRINCIPE have shirked all responsibility and refused to settle this matter. Everyone who thinks of staying at this hotel should BEWARE... We all let a valet park our car without a second thought. I would be happy to share the police report with anyone who wishes to verify this story, as well as the name and phone numbers of the claims department at both Amex and Avis/Budget where we rented the car. All will testify as to what a scum this hotel owner is. Spend your hard earned cash at a reputable hotel who will stand by their customers when they make egregious mistakes! I am posting a photo of the car taken at the time of accident. Though it looks like only limited damage, I believe the insur co mentioned something on the order of $12,000.00 to fix! I will post the exact amount when I hear final number. Here is Mr Principle's contact info should you wish to encourage him to do the right thing and stop avoiding his responsibility: Geno Principe www.mansionondelaware.com 414 Delaware Avenue Buffalo NY 14202 716.886.3300

Stayed here for Pride Weekend and will definitely return! Pros: the service was amazing all around, everyone was very friendly and personal without being overbearing. 2 free drinks during happy hour, a driver to drive us to any location within a 3 mile radius at any time, beautiful hotel, location, different but delicious breakfast, spa like tub and shower, very attentive staff, large tv with lots of channels. Cons: rooms are definitely small, but that's to be expected almost from a mansion built in the 1800s. The bathroom could have used an extra touch of cleaning before we arrived, but nothing bad. We had an amazing stay! Thanks mansion on Delaware!

We stayed at the Mansion for a quick weekend trip. If you have to stay anywhere in Buffalo, it should be here. The Mansion is beautifully refurbished and full of character. The rooms are pristine, nicely laid out and the beds are super comfortable. They have an amazing dine-in service if you don't feel like going out for the night, and the honor bar downstairs has a nice happy hour for 2 free complimentary drinks! The Mansion is decorated beautifully for Christmas, and it was very relaxing to have a cocktail by the fireplace in the lovely common rooms. Note: their website states they provide complimentary transportation around downtown and to entertainment and cultural attractions within a 3-mile radius. However, there is a caveat: there are certain places they will not go. I hope they will update their website to reflect that. If this transportation service is attractive to you in your hotel decision, just know that they won't be able to accommodate with sports games, concerts or potential tourist attractions that might be in your plans, so you may need to plan a taxi. They will try to get you nearby, but I was shocked by this. That can still be difficult if you're elderly, have an injury or the weather is bad. Overall, I would come and stay here again. The staff is very gracious, the rooms are homey, and the Mansion is overall very interesting and enjoyable. Its also a short walking distance from many places, and in nicer weather, I imagine the area is beautiful! I am a fan of the Mansion, and it made me like Buffalo a lot more!

Cool experience in downtown Buffalo! Make sure you ask for a room on the upper floors. (Not main, if you can help it)

My cousin booked this place for her wedding and I have to say we had a blast! Beautiful and old fashioned, a perfect place for wedding pics. My only complaint is that the room keys don't quite work, and that the bar isn't staffed.

Overall, a positive experience. Room was well apportioned but somewhat dated (specifically bathroom). Very clean, though. The shining star of this experience was the staff and included amenities. Staff was very welcoming and helpful. Car service is a nice touch. Love the atmosphere in the common spaces and especially the bar. Breakfast (included) was delicious. Rooms are somewhat on the pricey side, but for what you get, well worth it.

I was asked for the "best hotel in town". Naturally The Mansion was on the list of a few I named. Being from Buffalo I haven't stayed here myself, but I've heard good things. So I stopped by to check availability. When there I took a look around and was impressed. Walking in there is a "siting room" to the left and a bigger "drawing room" to the right. Both with welcoming seating and happy looking guests. I spoke with the desk and learned that they do breakfast and event food here, but don't have dinner service daily. But they will take you to other restaurants and pick you up. I thought that was great. Easy for my guests, no GPS needed etc. I also learned there were drinks for happy hour (5-7) nightly in the drawing room. Perfect. Our guests liked their room. And the complimentary suit pressing service that was available. And the more or less valet parking arrangement that allowed them to call for their car to be ready. And the breakfast was great they said. The staff was evidently super professional and polite. This is always great and not always the case. Here's why no 5th star. Yes, they have a driving service. But it's only 3 miles, and they seem to stick to that very closely, although for us it worked out 50% of the time. Buffalo is a bigger city than that. Perhaps your driving should do city limits? Or Harbourside to Hertel from Main to Niagara? I'm not sure, but with your 3 mile limit some nicer places in Buffalo are missed. And that's a hassle that was not clearly explained to me when I was there or to our guests until they asked for a ride to a place that was 3.5 miles. The other reason is that happy hour is only 2 drinks. Now I get it, you don't want a bunch of people sitting there slamming them back, but again, that should have been spelled out when I was getting the info on the place. The interesting thing is, we wouldn't even know that, our guests were planning for one drink only, but before they even ordered they were told it's a two drink limit. Weird. Parking here is tough initially, but they will help make that easier.

The hotel itself is a quant, charming building. However it's a lot of fluff. Breakfast is two options : scrambled eggs with toast and sausage, and a yogurt fruit parfait. For the price I have had much better and more expansive breakfasts. The room is just okay quite small, the bathrooms has bad water pressure. The toilet takes forever to flush and does a barely passable job. The staff is very nice and helpful. They take pride in their job and I respect it. The free drinks are nice (coffe, tea, two mixed or alcoholic drinks a day) but again fluff. The bar is also very limited i asked for a margarita they could not make one. The location is okay it is hard to find food and there is no room service. The bath tub's jets are very loud and have again very low water pressure. There is no mini fridge, the closet light turns on automatically which is frustrating when you just want to go pee in the middle of the night and your partner in the bed is blinded by the automatic lights that oppose the wall close to the bed. I would not stay again however it was a experience and I have no ill feeling towards this hotel. Staff is the best part and i feel sad for this review because if it was just them it's a five out of five but the cons to this hotel are out of their control.

The mansion on Delaware is the things about Buffalo that make me swoon! I've always drove by the mansion and wondered what it was about. The first time I encountered the mansion was over the summer for cocktails on the lawn, which was superb! There was a jazz band playing on the roof alongside food and drinks! I stayed here as apart of a buffalo "staycation". It was one of the best experiences I've ever had as an avid traveller. When we first arrived, a butler greeted us at the door and already knew my name. They grabbed our bags from my car and brought them up to the room for us! Answered all of our questions and gave us some tips! Our room was absolutely gorgeous. The bathroom was large and overlooked Delaware Ave. Had a heated lamp and a jacuzzi tub! I asked if they happened to have bubbles or bath salts and they didn't. When I came back to the room that night, there was a pack of bath salts and bubbles on the bed. The butler went to the store and grabbed me some! If that isn't impeccable service, I'm not sure what is! I was so blown away by that! We utilized the chauffeur service and were escorted to their sister property and had dinner at 100 acres. They will drive you anywhere in a 3 mile radius in a gorgeous range rover! I can't say enough good things about the mansion! It's what dreams are made of!

I am sure it used to wonderful. But if you are used to luxury, this will disappoint. Scruffy rooms with uncoordinated furniture. Can't call "butler" from room phone & was given the excuse the phone system was updated (how about test that). The drawer bible was even dusty. Room service forgot my charcuterie which was mediocre at best. Got email before stay saying to email about requests, which they evidently never read. And apparently you need to find a person to request the breakfast. Seems short staffed. The painting in the bar was even hung crooked. Every detail was off except the building itself.

Probably the best hotel I've ever stayed at ! The building is beautiful but what made it extra special is the attentive staff . From the minute we arrived and our car was valet parked until we left they were all great . They don't have room service but ordered food from a nearby restaurant and brought it to our room. The additional bonus was the car service they offer . They will take you and pick you up within a three mile radius in a new Range Rover. Highly recommend you stay here when in Buffalo .

The Mansion on Delaware exceeded our expectations and we highly recommend it. The Mansion has been beautifully restored and furnished with a very hip NYC Soho vibe. The bar is lovely and the free cocktails were terrific. Our room on the top floor was beautiful with a deluxe sauna-style shower. All the staff were terrific and recommended great places nearby. Coffee and breakfast in the morning were great as well.

This is the second stay for me at this hotel. The mansion is a remodeled mansion with a great history. Very well appointed and restored with great wood accents. Very nice complimentary breakfast in the morning and well stocked bar for a complimentary happy hour. Beds are very comfortable and rooms clean. They leave two fresh baked cookies for you in the room each day. Staff from the housekeepers, to the front desk staff and to the driver are all friendly and courteous. Great stay and would never choose any other chain hotel while in Buffalo.

I reserved this hotel based on glowing reviews and a triple A four diamond rating but we found it to be profoundly disappointing in every way. Our room was awful, including a squeaky old bed, dirty carpet, and a very grim bathroom. I give it two stars because it was shelter and the staff was polite. Yikes!

Don't even look at any other hotels. This place is excellent. We went in the middle of a cold winter and the butlers and staff went out of our way to make our stay warm and cozy. The rooms are comfortable and clean with lots of amenities - complete with individualized business cards with guests names and fresh chocolate chip cookies. There is coffee and an "honor bar" available for guests in the fireside lounge along with a big breakfast spread that has the BEST chocolate croissants. The butler/concierge will also drive you local places at night. Seriously, book. Don't look elsewhere.

The mansion is a little 'long in the tooth '. The rooms were clean but ours had ants. The staff refunded us $100 for our trouble. They mention butler service but I didn't see any butlers. Our phone in our room did not work. Last time we stayed at the Hotel Henry - it was lovely this place is a banged up second. Best part of the place was a wonder breakfast. Hoping the Hotel Henry's somehow comes back to life .

We just left the Mansion on Delaware in downtown Buffalo, NY to stay at the Embassy Suites. The Mansion on Delaware prides itself on being a unique upscale boutique hotel. Our experience led us to understand it is neither unique nor upscale. The suite we were promised differed greatly from the beautiful rooms in photographs on the hotel website and we were letdown in both the quality and cleanliness of the suite. The fact that the accommodation was located on the ground floor made us nervous, as the large windows of the hotel would make entry from the outside very easy. When we inquired about the possibility of changing rooms (even downgrading), we were told that would not be possible. Further, the receptionist asked what we expected, given it was the fanciest hotel in town. His attitude was shockingly unprofessional and rude. Terrible customer service. Almost everyone in the lobby complained about their room. Our suite was painted brown and was extremely dark, with very little light and no beautiful touches. Again, the photos on the website were extremely deceptive, depicting rooms as bright, clean and crisply decorated. We learned our lesson from this visit. Best to stay at a familiar and reliable hotel in Buffalo. The Embassy Suites Downtown took us in and gave us the type of room we requested. Bravo for providing top-tier service that made our fiasco at the Mansion in Delaware a little less damaging. I will allot only one crummy star to the Mansion on Delaware. Please be aware of the hotel's shortcomings and stay very far away!!!

What a lovely place. We had a large group visit today with my sister and her fiance for the bubbly brunch. Outstanding treatment by the staff and excellent food. Stunning space to host a wedding or even weekend escape. I can not wait for a reason to come back here

On the whole, I really enjoyed my stay at the mansion. However, for the price, there were a few things that could have been better. I saw at the front desk that they offer car service if you need a ride. When I asked them to drive me downtown, they informed me the car would not be available at the time that I needed it, so they ended up driving me downtown in my own car. I didn't mind, but it seemed odd to me that that was the only solution. Then, when we got into the room, the chocolate covered strawberries and Prosecco that I pre-ordered were not there. Again, not a huge deal, but the surprise kind of lost its luster when I had to ask them at the front desk in front of my boyfriend where they were. Then we noticed that the toilet was not flushing properly. I had to lift the cover off the tank each time we went to the bathroom to help it flush. I told the front desk about it, and they were very apologetic. They informed me that the maintenance man would take a look at it. When we got back from our event downtown, the front desk informed me that the maintenance man left early and would not be returning until the next day at 11, also our checkout time. The only solution we were offered was to use the bathrooms on the lower level. We were on the second floor. Again, the stay itself was lovely. The breakfast was wonderful, I really loved the fact that the floors in the bathroom were heated, and the staff was lovely. But for the price that I paid the issues that came up were not handled the way that I expected them to be handled.

This place is a Buffalo treasure. A couple of free cocktails or wine in the evening, a good night's sleep, and an absolutely amazing complimentary continental breakfast. Fresh berries, yogurt in stemmed glasses, a cheese plate, frittata; and more.

WOW!!! I cannot say enough good things about this place, where do I start! I liked and enjoyed everything about this place! The breakfast, the cocktails, the drinks, the service, the room, our butler, our driver, our host. Everyone here simply goes out of their to make you feel at home, and I really felt like this was my home. I was here for 2 nights and from the moment I arrived to the minute I left this hotel and its staff have been the absolute best I have ever stayed at!! Ever!! The night we arrived our car was parked by the valet, we checked in our butler showed us to our room, the valet brought our bags up to our room. We came downstairs for the cocktail hour, shoot some pool while we waited for our dinner reservation which our diver took us and picked us up. The next morning breakfast was great very European style all fresh fruits, yogurt, and juice. Our room was very comfortable, the actual Mansion is very beautiful. As we were checking out on there was a wedding going on and we ended unwillingly crashing the weeding. Which was nice mainly because the hotel hall is very beautiful and the on staff cooks are fantastic. I recommend this great hotel to anyone, the service is outstanding and the staff is the best!

This is my favorite upscale hotel I have stayed at thus far. Aside from The Willard here in our nation's capitol, and The Four Seasons I cannot think of a hotel I have stayed at before that came close to the level of service or friendliness expressed by the staff. In addition, the rooms were very tastefully decorated and well kept. It does tend to be a bit of an older clientle, but I suppose an "honor bar" and complimentary drinks happy hour wouldn't last long if the typical bar going crowd hung around. Not sure if they had room service, but as far as a boutique hotel goes I will definitely return if I am ever to go to Buffalo again.

This was by far the worst lodging experience I have had from poor service, cobwebs, , bathrooms dingy and dirty, toilet running constantly, no complimentary cookies, wedding took over one night so couldn't use lounge... Stayed in the suite paying prices that only deserve a four or five star property. The butler service was non existent.... extremely disappointed. I will continue share my opinion with my family and friends ...Runaway as fast as you can!!!

Did you ever want to feel like you're gentrified? Stay for just a night at the Mansion. And if you ask for something, unless it is impossible for them to do, they will do it for you. You get the best service, as hospitality staff are generally students from Cornell trying to learn the business from the best. You get an amazing location and architecture. And if you do mention that something went wrong and talk with the staff, they do their absolute best to change it. I had my wedding reception here. The staff found out that my husband is a physicist and MADE atom-shaped cookies as an idea on their own because they just thought it was cool he was a physicist. The rest of our guests were just floored with the hospitality and kindness and food. I'm sorry one person had a bad experience, but clearly she could have talked to Mansion management, and they would have found a way to make it right.

The Mansion on Delaware, where do I start.....the car service, the cleanliness of everything from the entry to the private rooms. The billiard room breakfast (or billiards) and the sitting rooms are great places to interact with other guests. The best part of our visit....the Management Jenn and Michael and Butler Andre. Above and beyond is just the start of what we can say about them. Anything we needed from recommendations, a ride somewhere local, or just light conversation. They where a wealth of information and a pleasure to know for our 3 day visit. I would put The Mansion on Deleware as "must stay" destination in Buffalo.

Was really excited to stay in such a historic place. Was greeted by a very nice staff. Went to the room and was not a pleased. Room was very out dated, for a high end hotel. Worst part was the tub looked like a grandmas shower. It had all these shower heads and the main one was broke and could only be used at a little higher than waist level unless you hold it. For as expensive as it is, that was a disappointment especially cause there was hair in the shower from previous guests. The bottom of the tub was dirty. .... I was not impressed. When I told front desk about shower in the morning , the guy just wrote it on a post it note, no apology. I will say the driver was a great guy and Giuliana at desk was sweet. Unfortunately I wouldn't recommend the hotel itself. I'm happy the staff the night before was great!

Best customer service ever. Great staff. Butler drives you to local spots. Happy hour. Continental breakfast. Walkable to many places to eat and drink. Honor bar. It's excellent. Rooms are perfect.

It's okay, but I've had better service at a Holiday Inn. I stayed here mainly due to the expectation of fantastic service by the Butlers as what is advertised for the MoDA. The first introduction was nice with them helping with bags, and getting me set up in my room. They also we're very accommodating to assist me in helping to get a surprise set up for my best friend for her wedding that was being held there. They also did a fabulous job in hosting the wedding venue, and all of the service staff (except for one very cranky and silent bartender) we're superb in their service to the wedding guests. However, there was quite a few things that were not to par. My room had a wet area under the air conditioner where the water literally squished up between my toes. This was "dried" when I mentioned it, but was still damp then back to the next level of wetness for the rest of my stay. The TV remote did not work well for the most part, and the TV was very slow to load. My room was located in the back near the suite, and at first this was nice to be tucked away for the hustle and bustle of the wedding, but was not very warm or welcoming afterwards. It was where all the kitchen staff had their stuff set up, and I had to walk through a private celebration later just to get out of my room. All of the Range Rovers except for 1 were out for service during the stay, and due to the Mansion being fully booked I was unable to ever use the car (which was something I had looked forward to for months in prep for this stay). Knowing that they were going to be fully booked with out of town guests the MoDA should have prepared better in this area. The book in my room stated 24/7 room service, and when I went to order breakfast the night before I was informed that kitchen staff do not arrive until 6:30am. They did set up the European breakfast bar 10 minutes early they next day though to help me grab a bite to eat before I had to speed off at 7am. I am very thankful for that, but felt that there was false advertising in their own literature. The Butler staff was kind and knowledgeable, but all except for 1 or 2 Butlers has wrinkled unpressed outfits, and they just wore business dress vs a crisp uniform. For a place that advertises professionalism I expected higher standards. Lastly, upon check out I had to carry my own heavy bag down the front steps and load it into my own car. The valet had just handed me my keys and walked away leaving my bag there. This was completely opposite of the welcome I received. I tried my best to enjoy the good parts of my stay, but will not plan to stay again, and will not refer it to anyone traveling to the area.

Being met with a business card that had my name on it - what a wonderful, welcoming touch. We were also met with a bottle of champagne and strawberries (upon request) for our one-year anniversary. The room had such beautiful details to it and everything was just kind of perfect for a night on the town (even though we lived about a mile and a half away in the Elmwood Village at the time). The car service to our dinner spot was a wonderful touch - that way we got to have wine without worries! We came back to enjoy our two complimentary drinks at the bar and got to enjoy them in the patio on the side. Even though it's between Allentown and Downtown, that patio made it feel like you weren't really in the city (then again, it was also a Sunday, but neither here nor there). The breakfast was delicious in the morning and we had fun in that same room the night before playing pool. I will say that the only drawback was the comfort of the bed we slept in. Waking up with an achy back because it wasn't all that comfortable is the worst way to wake up after such a wonderful "staycation." Overall, I really enjoyed our stay!

If every hotel experience I had was like my stay at the Mansion on Delaware, I might find even more reason to travel - and perhaps through in a few staycations to boot! Really, from the astounding antique decor to the incredibly kind and accommodating staff to the room itself, it was five stars everywhere I looked. Checking in, you'll mount a stone staircase and enter into what appears to be an old money abode from the old days of Buffalo elite. This building actually was built for a family, with room to accommodate 13 servants... hmm, New World Downton Abbey? To the left is a skyscraping sitting room, the right another parlor with a billiards table and well stocked bar (wine and booze is complimentary into the evening hours for guests). The room itself was vast and plush, I felt like a turn of the century princess with a big comfy bed, bay windows looking out to the street and 20 foot ceilings. The fresh peanut butter cookie on the desk certainly didn't hurt either. In fact, everything really was in the details here: the personalized business cards, the daily letter written to each guest with weather and neighborhood info. Then there's the bathroom, complete with jacuzzi whirlpool tub, bath salts and bubbles. And if the boob tube is more your relaxation jam then enjoy the full access to HBO, Showtime and more. Free WiFi? Parking? Really... there is nothing they don't give you here. And then when you wake up from your pampered princess evening, enjoy complimentary continental breakfast downstairs complete with fluffy croissants, boiled eggs, cheeses and fruit salad. There's no place I'd rather stay in West New York!

Special. So very special. The Mansion On Delaware Avenue is just a super cool place. It's one of those hotels that I'm bummed I didn't spend more time in my room and checking out the space. First of all, it's a mansion. A legit mansion. And the rooms boast these gorgeous, soaring, 18' ceilings. It's really remarkable to walk into your room and be blasted by a huge vertical space. Beyond the gorgeous ceilings, the room is lush - full of comfortable, classy and thoughtful additions. Like a few warm cookies. And bottled water. A jacuzzi tub. Nice toiletries. Super comfy bed. Plenty of work space. And customized greeting at your desk. You can also imbibe in two free cocktails at their honor bar during their specific cocktail hour (5-7pm) each day. Nice! Additionally, the breakfast buffet puts every single hotel buffet to shame. No, it's not Bellagio big, but it's well crafted and edited - featuring things like a breakfast quesadilla, tons of fresh fruit, granola and tons more. With all that being said, I cannot finish my review withouth giving the highest of props to the staff. They welcoming, cool and knowledgeable - so fitting for such a neat hotel.

I am really having a hard time understanding the 5 star ratings for this hotel. It is OK...charming at best. But to be completely honest you can get a lot more and a lot nicer up the street at the Embassy or Hyatt for a lot less money. Underneath the veil of the charm and the novelty that comes with saying that you are staying at "The Mansion" , this is really just a common bed and breakfast type stay...minus the breakfast! Although they provide a very basic continental breakfast with your stay, it is quite a disappointment. Their continental breakfast is serve yourself style cereal, bagels, and open fruit. Honestly, for the price of these rooms they could have at least thrown in some waffles or omelets! You could genuinely walk up the street and have a very filling and HOT breakfast for free with your stay at the Embassy Suites. Needless to say, I was very disappointed with the breakfast. The rooms are nice, clean, and comfortable. However, they are quite small. Since it is a renovated Victorian it has odd dim lighting throughout with sometimes only 1 light in a room. The bathrooms have see through showers...so I don't suggest trying to share a room with a group; which is what I tried to do with my bridesmaids. They do not really have "suites" so I booked their only adjoined pair of rooms (basically paying for 2 rooms per night). Since the showers are see through you could imagine how difficult it was maneuvering between rooms and bathrooms while anyone was showering. To compensate for the outrageous cost to stay here is their impeccable service. Everyone were very helpful and accommodating. We used their driver for our wedding night of transportation. HOWEVER, I must say that their town car is generally a drop off service so do not expect to use this as a personal taxi. I personally do not like that they reserve the right to change your room selection after you've made a reservation. However, the staff are so accommodating that I'm sure if you were not happy with your room and wanted to actually stay in the room that you saw when you made the reservation, I'm sure they would find a way...although, again, for the cost of these rooms you would think that it would be standard that if you made a reservation for a specific room that you would expect to stay in that room when you arrive. However, since I had the only adjoined room in the building I did not have that problem. In short, I would not recommend this hotel unless BOTH the Hyatt and the Embassy were totally booked up. Its a nice hotel but not worth the cost...to me.

Legend has it that there's a ghost that haunts the 4th floor of the Mansion on Delaware. We're pretty sure that's wrong: the ghost is on the 2nd floor, and spent the weekend in our room. I won my stay here. That's right... it was part of a contest win, but it was a lot less win than epic fail. Let's break it down: The Good: -most of the staff (butlers) are awesome, Brian in particular -the place is gorgeous -they gave us a lift to the waterfront (for a concert) and downtown for dinner (Note to Hardy W. - they do not take you, as you put it, "anywhere in town". They'll take you anywhere in the immediate area. We wanted a lift to Walden Galleria, about a 10 minute drive away, and we were told it was "out of their range".) The Bad: -upon arriving we discovered our room had no working a/c -the portable a/c unit they put in the room began to leak water out the bottom which meant putting towels down on the carpet to mop it up -by Saturday night the unit finally died, so now there was no a/c -shower jets in the bathroom weren't working -jet was fixed on Saturday but water pressure was horrible -went to take a bath in the super duper jacuzzi tub Saturday night and the jets didn't work Now after all that, it seemed the hotel staff knew of our issues... even people I hadn't met. I had people apologizing for the room that I hadn't had any interaction with previously. Then came checkout. The Ugly: -charged us $20 for the honour bar Dude. Really? You would think that after everything we'd been put through they would have eaten the $20 and said "Hey, we're sorry about all that" and how it isn't representative of what their hotel experience is supposed to be... but no. That was the last straw for me. So I don't mean to look a gift horse in the mouth... maybe you'll think I'm a whiny so-and-so, but I think The Mansion could have done a LOT better.

A huge thank you to all the staff at the Mansion on Delaware for making my stay so awesome. I can't say enough good things about the Mansion. I was in Buffalo just last week for the February bar exam. As you might imagine, I was stressed, hated the state of my life, especially having flown from sunny southern California to Buffalo in the freezing cold. But from the moment my cab pulled up to the door of the hotel and I was greeted by one of the 'butlers,' my stay was wonderful. The hotel features a 5-7pm happy hour with wine and cocktails. Hotel staff will order food for delivery, which can be eaten in the salon area or in your room (and in either case, the food will be plated and served). The bathroom is clean and spacious, and the showers have ample water pressure. There is a complimentary continental breakfast, which lacks hot food but features a nice rotation of cheeses and pastries. There's even a car service that takes you where you want to go in downtown Buffalo. My last night there, Marty offered to get a bunch of us exam takers together and have the car take us somewhere fun. Even though we had to decline because of the sub-zero temperatures, this is the kind of personalized, attentive service that makes me wish I'd stayed a few extra days, and the kind of experience that will bring me back here someday. Kudos to the Mansion--hope to see you again soon!

The Hotel gives you the feeling of visiting a rich uncle. We parked our car and were met by a man in suit and tie who seemed like a friendly guest. After a seemless check-in our car was parked (parking is security monitored and free,) the helpful staff offered to make reservations and drive us (and pickup) to any restaurant we wanted to visit downtown. We demurred so were led to our wonderfully tasteful room. The room was twin doubles great and expensive mattresses with loads of pillows. Expensive heat and air conditioning quiet with no drafts. Our bathroom was large with a jacuzzi tub and all sorts of shower options. Every night there is a 5-7 cocktail bar in the billiards room with liquor, wine and beers you would only buy for honored quests; two drinks on the house. Mix it yourself or have one of the friendly butlers whip one up to you taste.(at no charge) at our times in afternoon and eveninhmg it is the honor system mix or get yourself with moderate pricing) After a quiet and restful sleep we went down through the period (built in 1860s) mansion to eat a European breakfast of everything from hard boiled eggs, fresh fruit, paper thin sliced meats and salmon, oatmeal, home style fresh French bread and butter excellent coffee and teas (coffee & teas are open 24/7) Friendly staff who treat you like family friends as well as common rooms from the 1800s with modern conveniences. The price was through one of the online sites. we were told by receptions to book direct for even better prices and offers. I am a real Customer and I was pleasantly surprised at the ambiance and service!