Karra L.
Yelp
It's okay, but I've had better service at a Holiday Inn.
I stayed here mainly due to the expectation of fantastic service by the Butlers as what is advertised for the MoDA. The first introduction was nice with them helping with bags, and getting me set up in my room. They also we're very accommodating to assist me in helping to get a surprise set up for my best friend for her wedding that was being held there. They also did a fabulous job in hosting the wedding venue, and all of the service staff (except for one very cranky and silent bartender) we're superb in their service to the wedding guests.
However, there was quite a few things that were not to par. My room had a wet area under the air conditioner where the water literally squished up between my toes. This was "dried" when I mentioned it, but was still damp then back to the next level of wetness for the rest of my stay.
The TV remote did not work well for the most part, and the TV was very slow to load.
My room was located in the back near the suite, and at first this was nice to be tucked away for the hustle and bustle of the wedding, but was not very warm or welcoming afterwards. It was where all the kitchen staff had their stuff set up, and I had to walk through a private celebration later just to get out of my room.
All of the Range Rovers except for 1 were out for service during the stay, and due to the Mansion being fully booked I was unable to ever use the car (which was something I had looked forward to for months in prep for this stay). Knowing that they were going to be fully booked with out of town guests the MoDA should have prepared better in this area.
The book in my room stated 24/7 room service, and when I went to order breakfast the night before I was informed that kitchen staff do not arrive until 6:30am. They did set up the European breakfast bar 10 minutes early they next day though to help me grab a bite to eat before I had to speed off at 7am. I am very thankful for that, but felt that there was false advertising in their own literature.
The Butler staff was kind and knowledgeable, but all except for 1 or 2 Butlers has wrinkled unpressed outfits, and they just wore business dress vs a crisp uniform. For a place that advertises professionalism I expected higher standards.
Lastly, upon check out I had to carry my own heavy bag down the front steps and load it into my own car. The valet had just handed me my keys and walked away leaving my bag there. This was completely opposite of the welcome I received.
I tried my best to enjoy the good parts of my stay, but will not plan to stay again, and will not refer it to anyone traveling to the area.