Sarah S.
Yelp
If I was judging this place on pool area alone, it would be 5 stars. The pool here is amazing. This was my 4th trip to Key West and this place has the nicest pool of any other place I've stayed in Key West. La Concha has a pretty neat rooftop pool but this one still takes the cake.
I probably would have given this place 5 stars if they hadn't pre-sold me a room they couldn't actually deliver. I booked this place over other places because I wanted a room with a ocean view. I got an email confirmation before our stay that confirmed our ocean view suite. When we came to check in though, we were not given that room. Instead we were put across the street in the Lopez House in room 108. Which, TECHNICALLY, has an ocean view. A very, very tiny one. Like, a literal sliver. Ken made it up to us though by refunding the cost of the ocean view suite and instead charged us for a courtyard view. So, at least there was that. And 108 is a VERY large suite, HUGE. It's a nice room with a big, walk in shower. I didn't get what I expected to get, but I can't complain that much because the room we did have was in fact very nice. But next time I come here, I am calling and speaking to someone and booking the exact room I want. I would recommend staying in room 108 though, if you don't care about room view. That room is really nice.
Pro's: breakfast is included and it is delicious. They put out lots of fresh pastries and croissants. There is also fruit, yogurt, breakfast cereals and some hard boiled eggs.
They let us have a late check out, which was VERY generous of them.
The bar next to the pool is AWESOME. They make really good drinks that you can actually taste the alcohol in and they charge a reasonable fee for them. This is rare! Most hotel pool bars charge you an arm and a leg for drinks because they know you are a relatively captive audience. Major props to the bartenders, I think their names were Erika and Ashley but both women were great.
It's at the quiet end of Duval street, an easy walk to anything nearby. We didn't even rent a car here, just took cabs to and from airport and pretty much walked everywhere we needed to go.
They have a shuttle that runs up and down Duval street. It is a blue electric car and can seat 6. Look for it!
The staff here are all very pleasant and nice. They will try to do whatever they can within their power to make you happy.
KID FREE!!!!! I have a toddler, I love my toddler... but boy is it nice to stay someplace and not have any kids around! Don't book here if you have children you want to travel with, this place is for adults only. That is why this place has the best pool, because there are no children peeing in it.
Cons: the aforementioned room booking problem, which is apparently a software issue they are working on fixing.
Housekeeping doesn't always come. We had to remind them when we needed towels and more shampoo.
The pool bar has some Key West regular patrons. They smoke. They smoke right at the bar. While I understand that is legal in Florida, it is still disgusting. I don't expect smokers to understand this, but smoking next to me is about as appealing as taking a shit next to me. It would be nice if the smokers could walk a few feet away from the bar to smoke but since they are within their legal rights I don't expect this to change.
Tips: if you like a typical hotel room with blackout curtains and don't like the light in the morning to wake you up, this might not be the place for you. Our room was very bright, no ability to make it stay dark in morning. I'm used to getting up early, not an issue for me.
If you want the free breakfast, get to it early. It seems to be a first come, first served and there are some greedy people who just come early and eat everything like it's going to be their only meal of the day. Take what you will eat, eat what you will take. And you do not need more than one pastry. Save some for others, please.
The wi-fi sucks in Lopez House. Awful. Go sit by the pool if you want to use their wifi.
All in all, YES. Yes, I would stay here again. Next time I am getting the room I want.