The Mansion Resort Hotel & Spa

Oh this hotel was our greatest love in this trip!! The territory itself looks like a jungle museum where you want to take a photo everywhere! Rooms are fine, pools are super charming and all the area looks so amazing and mysterious! They have everything you may need for your comfort, as well as super helpful front desk! The only thing we did not like was the variate of the food on the breakfast and they should really work in it. But it was normal, not that bad! Some rooms does not have windows but we cant open them anyways so its fine haha :) Will be back with another group for sure!!!

A true HAVEN The location was perfect for us to go daily to Alchemy and so many restaurants around. The resort is 😍 gorgeous, amazing pool, spacious bedrooms and thoughtful amenities. Thumbs up to the staff there, treated us as their own family. ❤️

I see various numbers of reviews about this hotel—All good and mostly bad especially here on Google review. I can offer my view as I’ve spent a night here. 1. Do not expect western standard cleanliness. It’s not managed by any western management (I believe), and it’s a 1-level resorts. You’ll see dirts and small animals which is quite normal in a village area. 2. Breakfast food is good, juices are all fresh! They also have one of the thickest yogurt I’ve ever had. They have various condiments too. 3. Humidity level in the room is pretty high, as long as you keep the aircon on, should be fine 4. There are many pools and ponds, beware of where you’re going. It’s not hard to just follow the designated path and you won’t fall down. 5. If you’re into wellness, you’ll like it here 6. I’m Indonesian who have been living abroad, I feel like home when I’m here! People are nice and kind, if you think they aren’t, just smile first and say “good morning/whatever”. Just a little reminder to not be entitled & to not take people’s kindness for granted. Be kind if you want others to be kind to you.

It was just okay. The first night the air conditioning was broken but the staff did fix it which was great. Unfortunately after the first night of using the bath which was beautiful there wasn’t anymore hot water after that for showers so we only had one day of hot water. The villa room isn’t sealed to the outdoors so it’s easy for bugs to get in. The restaurant for dinner wasn’t that great but it had a great variety for breakfasts. Many pools on the property but not super clean pools and a lot of the loungers were pretty dirty as well. Not walkable at all so you do have to take the shuttle to town. Very picturesque resort and we did get a massage at the spa which was wonderful and we did love that! The pools were cold as well and a lot of the couches outside needed to be cleaned and vacuumed often. Overall I wouldn’t be staying there again.

This hotel is a little bit set back off the main road. It was clearly once quite grand and although not quite in its original glory is still a very nice hotel. This is not a 5-star North American style hotel. It looks like it was built by a local developer. It has a unique design with lots of gardens and ornaments, and many, many pools (big and small). The many paths lead you to different sections and it is set out in quite a large area. For me, this is a very nice change. We heard varying reports about the food. We only had breakfast once, which was fine, as we were out a lot on trips and ate out. The room was clean, bed was comfortable, pools all well maintained while we were there, and the staff were polite and helpful. There is an ATM located at the hotel. The room and hotel in general could do with a refresh, but I noticed quite a bit of work being done while I was here. Given the price point, this is a very nice place to stay. I would come back again if I were in Ubud.

This hotel needs a big dose of love, both physically and energetically. It looks worn down, and some outdoor areas are moldy and super slippery when wet. Most of the pools are not very well taken care of. My room was big and nice, however the breakfast and other meals were really sad... (very little taste, texture & colors). I asked for a plug for my wonderful looking outdoor bathtub, where the staff immediately responded "it is broken" and I asked them to check since the water supply clearly worked fine. They said someone would have a look at it but I never heard back from them. Unfortunately, I feel this was representative for the general service level. I recommend finding somewhere else to stay when in Ubud.

The resort is very nice overall. The day staff are friendly and supportive, which made the stay enjoyable. The only area for improvement is the night shift team, as they could use a bit more training.

It has a great potential. Huge property with niche history (i think it used to be a residence of a wealthy family). There are several art pieces/artefacts, and a couple of vintage cars parked in the parking place. The landscape is beautiful with greenery and statues. The room was good with decent furniture and a great bed. Many swimming pools. Having said that., I think the management seems a bit nihilist. The alleys are slippery, the plants obstruct the way. Many things are not working (the steam, the Jacuzzi in infinity pool). Some of the staff seem not trained on par with such an expensive property. I think it is a bit overpriced for what is offered at its current shape. The management needs a boost and this place can easily become a top hotel in Ubud.