mbovary2019
Google
I am so torn about this hotel - I adore the property - it's gorgeous, historical, has been preserved thoughtfully and beautifully. I really believe the world needs more boutique hotels like this. But when you walk in and they have no record of your reservation, it's not really okay. ||After some digging, they did find our reservation, however, but it was in their old system, and thus hadn't been noticed? My confirmation email made no difference, however, as the suite I had reserved was no longer available. We were given a King room, though, which was cheaper, and was lovely. In fact, I would recommend the King room, as it was spacious and comfortable and very reasonably priced. ||Not only was the room reasonably priced, but this hotel seems to be one of the few in town that did not charge an exorbitant amount for parking. It's free and it's in their lot right outside. A great perk when staying in Pittsburgh! ||As I said, the hotel is lovely. We especially enjoyed all of the paintings throughout, many of which are available for sale. The bar area was cozy and comfortable and had live music, which was a nice and unexpected bonus. I highly recommend their version of a Manhattan! ||Before we settled down for the night, we saw a flyer in our room offering grab and go breakfasts in the morning. Items like yogurt parfaits and breakfast sandwiches whose creation and inclusion on the menu was overseen by a chef and would be offered in the pub in the morning. Perfect! We put in our order for the earliest time, between 7 and 7:15, as we wanted to get on the road early for our long drive back to South Carolina. We came down at 7:10 and things were curiously quiet. There were several people waiting and looking puzzled. We confirmed with the front desk that they had received our breakfast order, which they had. So we sat down to wait. And wait. We didn't get our boxed breakfast until 745, and it was delivered by a overwhelmed staff member nearly in tears. But, oh well, at least we had a lovely breakfast to look forward to on our trip. My sausage and cheese croissant sandwich was really egg and cheese, and was microwave-hammered to the point of being nearly inedible. My husband's yogurt parfait was a small container of Activa. Thus, I would advise future patrons to either skip the "breakfast" or make sure the hotel and or pub has resolved whatever hiccups caused these issues. ||So all in all, I could laugh off the breakfast thing, but the reservation problem really bothers me. What if we'd driven all the way from South Carolina and they were completely booked? Having to scramble at the last minute for a hotel room in Pittsburgh would not have been fun. The staff seemed vaguely indifferent and never even offered an apology. ||It is interesting to note that we've stayed a several hotels over the last few months and each has followed up with a thank you letter with links for surveys and feedback requests. It is interesting to me that the Mansions of Fifth never followed up with anything.