Raymond Torres
Google
This was the only negative experience we had during our entire trip to Vietnam. We visited this site after doing our research and knew exactly what we wanted 6 entrance tickets with elevator access. We clearly repeated this more than three times at the ticket booth, but the staff gave us entrance-only tickets and told us the elevator payment was “on the other side.”
When we got to the elevator ticket booth, the staff told us we had the wrong tickets and needed to buy another 6 tickets that included elevator access. I asked what we should do with the tickets we just bought, and she casually said, “Go refund.” When I returned to the original booth, the woman there abruptly said “No refund,” dismissed me, and literally walked away before closing the booth.
It was clearly a scam, especially since the person behind us had the exact same experience—but with even more people in their group. It felt like they were deliberately taking advantage of tourists who don’t speak Vietnamese.
Very disappointing and dishonest. We will not be returning or recommending this place to others. Tourists deserve to be treated with respect, not scammed.