Simple M
Google
Hotel:
The hotel is centrally located, which is its main advantage. However, it is clearly aging and in need of updates. The overall appearance and condition do not match the standards of a four-star hotel.
Room:
The room itself was disappointing. It felt outdated, and there were significant cleanliness issues. Upon arrival, we noticed fingerprints on the mirrors, and despite our five-day stay, they were never cleaned. The room also had a strong cigarette odor, as if someone had been smoking inside, even though it was a non-smoking room. This was very unpleasant for us.
View:
The view from our room was quite nice, but it was overshadowed by the many problems with the room itself.
Bathroom:
The bathroom was poorly designed. There was no hot water at the sink, making it impossible to wash hands or face comfortably. Additionally, the toilet area was cramped. When sitting on the toilet, there was barely any legroom due to the proximity of the sink, which made it very uncomfortable.
Noise:
The sound insulation in the hotel is terrible. We were on a high floor, yet we could hear loud music from a nightclub until 2 AM, making it very difficult to sleep. On top of that, there was constant noise from outside traffic, which made the room feel even less peaceful.
Breakfast:
While the breakfast was decent on most days, the morning we left early was a disappointment. The pastries seemed to be from the previous day, which is unacceptable for a hotel that claims to be four-star.
Pool:
The hotel advertises a pool, but it was not usable. The water was very cold, and it didn’t seem like it was intended for swimming, which was disappointing.
Rooftop:
Although the hotel promotes its rooftop as a highlight, we were unable to access it after 6 PM. This was very frustrating, as we expected to enjoy the rooftop in the evening, but it was closed off to guests.
Customer Service:
Throughout our stay, we experienced poor customer service. Every time we approached the reception with our concerns (the noise, cigarette smell, lack of cleanliness, and no hot water), we were brushed off. We were often told to come back later or the next day, but no action was ever taken to resolve the issues.
In summary:
The location is great, but the hotel is aging and in serious need of improvements. The poor sound insulation, lack of cleanliness, and subpar customer service made our stay less enjoyable. For a hotel that markets itself as a four-star establishment, it fell far short of expectations.
