Brooke B.
Google
Where to start with masters. On the outside it looks pleasant, nice ponds and standard apartment accommodations of pool and gym. However, the pleasantries stop there.
The place is rife with poor communication and major turnover of staff both within the leasing office and on their maintenance team. To the point of losing whole work orders for residents and failing to care for their residents health from their housing. We suffered from a leak in the roof for over a year. The leak effected not only our apartment but our upstairs neighbor's residence. Resulting in significant black mold and damage to both our outdoor storages and a hole in our living room for well over a month. A hole that was completely forgotten as the staff maintaining the complex left and no notes were left about the issue. Then for the hole to be fixed, and the leak to persist from the roof, with the only fix being a once a month bleaching to prevent too much mold regrowth until complex wide roof fixes would be done.
Further speaking of communication, it's like they don't want you to actually live here. They may send one resident the lease renewal and completely neglect the other. Then go back on any word they promised the first resident. And only when your lease is up will they tell you, oh and your renter's insurance isn't applicable, despite having had it for the two plus years you have lived with them. Then when asked to address why this was communicated so poorly, they'll ghost you until you confront them again and suddenly they have never talked to you before. It's laughable how poorly things are handled.
The assistant property manager, Kayla, did not reply to an email from both my partner and I nor did she notify us if she received the email or was working on the situation where we have been trying to renew our lease for over 2 months. When I called the office during business hours, no one answered. When I went to the office to talk with her, I saw her walk into her empty office and she refused to speak with me saying said she would call me later that afternoon relayed by the secretary.