The Matterhorn Inn

​We spent this past Christmas at the Matterhorn Inn and it was a wonderful experience. From the moment we arrived, we were impressed, especially with the woman working the front desk on Christmas Day. She truly went above and beyond to make our holiday stay special and deserves a huge shout-out for her hospitality and creativity.||​Tips for Future Guests|​Book the Second Floor: We highly recommend requesting a room on the second floor. The views of the red rocks are significantly better, and it tends to be much quieter.||​The Location: You are right off the main street, which is incredibly convenient. While you’ll hear a bit of "main street" noise during the day, it didn’t keep us up at night at all; the area settles down and gets very quiet after 8:00 PM.||​Breakfast & Amenities: Don't let the negative reviews about breakfast deter you. The hotel is very transparent that they offer a simple, healthy start (protein bars, fruit, and oatmeal), which was perfect for us. It was great to have a bottle fill station.||​The Room|​The room was very clean, and the recent updates look fantastic. The only minor design quirk is that the entryway is also the walkway to the bathroom. If you’re a hiker, there isn't a dedicated spot to pull off muddy boots without being in the way. While not a complaint, a gear-cleaning station or boot tray would be an "aspirational" addition for the future!||​Final Thoughts|​The only real downside is that they could use a bit more parking, but overall, this stay was absolutely worth the price. We had a lovely Christmas here and will definitely be returning.

I stayed at the Matterhorn Inn last night for one night because I decided to extend my vacation after staying at an Airbnb across the street. The bed in my room was fantastic. I cannot rave about it more. The room was great. I love that it was on the first floor, right by the pool and the hot tub and I had an amazing view of the red rock buttes. It’s a great place to stay for a great place~~ free parking right by the room, free Wi-Fi and a free breakfast. Also, it is on the main drag where all the shops and restaurants are in Sedona. You literally just walk out of your room and you’re on the street. It’s a great deal! I’ll be back.

Lovely room with comfortable bed and pillows. View from bed and patio is stunning. The 2 desk gals we met were certainly not rude, but not overly friendly either. We have been traveling where the wind takes us, generally staying one night at each stop. We decided to stay another night to hike a little more, and not have to pack up and unpack for a change. We booked late at night to make sure we had the room. It was $100 more than the first night, but we decided it was worth it for the convenience. We were very surprised the next morning when they told us we would have to move rooms. What? We never know how long we want to be in a town, and do this sort of thing often. This has never been an issue at hotels both large and small. It seemed that we would be going where the computer placed us and there would be no changing. Alas. We packed everything up, went about our day, and checked in again later. If we had known this would be the case, we would have done our hiking and moved on down the road to our next destination. Ah well. I do recommend the hotel, but you just can’t be spontaneous, lol!

Perfect location and every room has a view like it says. Every morning from my bed waking up I was able to see the mountains without getting out of bed. Location is awesome, right in the middle of uptown and parking was easy! The rooms were super clean too.

Very nice property, beds and pillows really comfortable. Breakfast was a grab and go, with fruit, breakfast bars, and miscellaneous snacks. Pool/hot tub area was clean and organized. Would definitely stay there again and recommend.

We had a terrible experience with the hotel manager. We booked a room with two beds, but when we arrived, we were given a room with only one bed. The manager said the hotel was fully booked and that it was not her responsibility that we did not receive what we booked, since the reservation was made through Booking.com. She told us the only option available was a much larger apartment with two separate bedrooms and said it would cost only $60 more. However, when she started changing the booking and we agreed to move, we discovered that the extra charge was not $60 but $250. I should also mention that we arrived late at night and were very tired, yet the manager showed no consideration or flexibility at all.

I wish I could rate this hotel better because ultimately there’s a lot of great things about it (renovated rooms with modern amenities, beautiful views, easy parking, great location, surprisingly good in-room coffee, etc.) but at the end of the day a hotel is for sleeping, and I slept horribly every night. The main reason being that you hear/feel every little vibration from other guests at the other end of the hotel. And I don’t mean guests creating excessive noise. I’m not a light sleeper, but even with white noise playing and earplugs in, you could still literally feel doors closing and people walking around. If you appreciate a good nights rest and/or want to sleep past 6 AM, I’d consider another hotel. As reviewed by others, the Wi-Fi can get pretty slow (and my room was right above the lobby).

Loved staying here - it was the perfect location with lots of resturants and shops. Enjoyed the beautiful views, the coffee shop right across the way, and the breakfast grab & go!

Great location, right in town, walking distance to restaurants and even trails. Newly renovated hotel. Front desk only open 8am - 9pm. Breakfast was more like a grab and go snack with granola bar, fruit and yogurt. Coffee machine. It was quiet and very clean. Room service is only upon request. We stayed 3 nights and had it cleaned once. Staff were friendly. Our room was 101 with great views of the main road and mountains, large balcony. We didn't use pool area. Overall, it was a great stay.

Pros: Location! It's right on the main street of the uptown part of Sedona. The view from the room was also excellent. We got the king-bed, dog-friendly room on the first floor with a balcony. Obviously, they are dog-friendly and gave us a little bowl of food, a toy, and treats when we checked in. The room was clean, new, and spacious. The shower/bathroom was also very nice. Cons: The wall was very thin; we could hear the guy snoring next door and other noises. (I put on the white noise, and that helped me to go to sleep.) The check-in is later than standard, but check-out is early, considering the check-in time: 4 pm check-in and 10 am checkout. The bed was too soft. Breakfast: I wouldn't call it breakfast, but you get granola bars, apples, oranges and coffee. Overall, this was a nice place to stay in Sedona for the price. Sedona became very expensive over the years, and this place was a good value for a day stay. The gentleman who helped at the reception was very nice and friendly, but the other lady wasn't.

We got into town around 7pm and checked in easily. Their lobby is only staffed til 9. All the parking for Matterhorn was taken, but you can park in the 3 hr lot with the parking pass they give you and on the street across from the hotel. We had our two small dogs with us ($33 extra per dog per night) and the rooms are basic, but well updated and spacious. Enjoyed the views from our balcony! Must book or ask for a specifically dog friendly room as not all rooms allow dogs. Got a late check out for 11am vs their regular 10am check out time. They have gift doggy bags for your pups with a paper bowl for food or water, poop bags, treats and a toy. They have a small gated pet relief area at one end of the hotel that was very useful as there's not a lot of grassy areas for the pups to go. Higher end brand amenities in the bathroom (shampoo, conditioner, etc...). They gave us a restaurant list that shows which places are dog friendly too!

Amazing value for money here. Situated in the heart of Uptown Sedona within crawling distance to shops, restaurants and coffee shops. Rooms have been remodeled and are perfect. The bed is beyond comfortable. We had the best sleep of our trip here. The balcony views are awesome. Service is friendly. AC is loud but great white noise and will drown out any road noise which is a plus. We would 100% stay here again.

We decided to do a crazy thing and go out of town for the New Years weekend! (Totally not my husband's jam) but HE booked it! We chose the Matterhorn Inn on the edge of town. It is completely redone with nice fit and finish, the staff are wonderful and very helpful. There is a little garb and go coffee and snack counter, where you can grab a snack before your hike or bike! We did day mountain bike rides, grabbed food from the grocery store, then came back for a jacuzzi dip before heading out to explore! Bed was comfortable but I do miss our pillows ( I little puffy for us). Did I mention we had a patio also?! Check them out!

I waited until I had a chance to correspond with the hotel manager about my concerns before posting this review, but unfortunately, my concerns were discounted and deemed as invalid. We (two couples) stayed in the 2 bedroom/ 2 bathroom Chalet and I wanted to love it ... unfortunately, there was an awful, pungent smell throughout the house which was noticed the minute we walked in the front door. The outdoor Adirondack chairs were broken and felt like they could fall apart at any moment. And none of the outlets in either bathroom worked while we were there. The GM apologized for the Adirondack chairs, but basically responded that the concern with the smell and the outlets were not valid; discounting the perspective of my entire group. On a side note, they don't have wine glasses available so if you're drinking a nice bottle of wine to celebrate your wedding anniversary, bring your own. I would like to mention that Ian from their front desk is extremely personable and made a great impression. In summary, for over $700 for one night, I would not recommend staying here.

As I've said in the past, I tend to be skeptical of independent (non-affiliated) hotels and motels, because I never know what to expect from a property that doesn't have to adhere to the brand standards of their franchise agreement or owner. That said, I was really happy that I stayed at the Matterhorn Inn in Sedona. This boutique motel is located on State Route 89A, just north of the traffic circle where Route 89A intersects with State Route 179, and within a stone's throw (thrown by an average person, I expect) of all of the restaurants and shops in "Uptown" Sedona. The property is a solid three-plus star motel -- with less than 20 large and clean rooms that all feature a gorgeous view of the Sedona landscape and friendly, helpful staff. Our room on the first floor had easy access to the motel's parking lot on Mountain View Drive as well as sliding glass doors that opened onto the patio overlooking State Route 89A. Our room had been recently updated and featured a comfortable king-size bed, a large LED television with extensive selection of content (even though it's a terrible idea to spend your time in Sedona watching TV in your hotel room rather than exploring the outdoor activities), a small but functional workspace with WiFi, plenty of storage for our luggage, and a bathroom with a large vanity that had more than enough space for me and my traveling companion. Our room wasn't serviced during our two-night stay, but the two of us had plenty of clean towels while we were there. I'm not sure if that's the hotel's policy for short stays or an oversight on their part. Our interactions with the hotel staff were limited to check-in and check-out, but they were always friendly and helpful to offer recommendations for restaurants and activities. The hotel doesn't offer breakfast, but a selection of complimentary coffee/tea/cocoa and granola bars are available in the office. Parking in the hotel lot is limited, but additional overnight parking is available in the public parking lot across the street. Pro Tip: Guests may want to note that the lobby is only open during certain hours -- not 24/7 as might be the case at a larger property -- so, call ahead to confirm early check-outs or late check-ins.

Great location in the heart of it all with a perfect outdoor balcony to enjoy the amazing Sedona views. The room was comfortable and well laid out. Will definitely come back.

Staying here for the first time. Been to Sedona many times and have stayed many places over the years. This is an old motor lodge that's been renovated. It's in a great uptown location and nice east view. Pool hot tub are nice, however our room advertised a pull out bed and king bed. We are two single adult travelers...the pullout bed is for a child, not adult. Adults cannot sleep on it comfortably. Breakfast advertised but it's fruit, granola bats. Lobby not open until 8am for coffee and "breakfast". Nice, just not quite as advertised.

Chalet was the part of trip for lodging! So amazingly great!! Lots of space for all 5 of us and privacy and comfortable!! Loved it!!

We just checked out of Matterhorn Inn after staying for four nights this past week. We found the location to be great - in uptown and easily walkable to stores, restaurants, and parking wasn't a problem. Our room was quiet spacious with one king size bed. Everything was very nicely remodeled and clean. The staff was great, and checked in with us daily to see if we wanted fresh towels and our trash emptied. The view from the backslider and patio was amazing, with Snoopy Rock greeting you each time you look out. The pool is small, but there is a pool and a jacuzzi. I didn't think the pool was as essential for a spring break trip, so it wasn't a big deal for us. Theia's just behind Matterhorn is great for a mocha in the morning, and Elote Cafe is just past Theia's. I'd stay here again if we visit Sedona in the future.

Loved this hotel. Very clean. AMAZING views. And the best location ! Free parking too. I will stay here again. The people at the front desk were helpful and very nice.

This place doesn't look bad from the outside because it was recently renovated...that's where it ends though; it was all downhill after that. The place seemed deserted but the desk clerk claimed they were almost sold out...funny, standard canned reply. The one staff guy looked about 19 and mean't well but wearing a t-shirt and not even knowing what Matterhorn means is not presenting a professional image. I've met more knowledgeable and professional staff at hostels in Europe for 25 euros a night. I asked to see a room and while the king bed was nice, the decor is extremely tacky and cartoonish. The view is blocked by the main Street tourist shops and after all the renovation the guy was touting there was not even a bathtub in the room. He quoted a price of about $200 including tax on a very slow Wednesday night with NO BREAKFAST! He claimed he didn't know who owned the hotel but the owner was somewhere in Phoenix. I left and told him I'd think about it. He replied that the office closes at 10pm(very unprofessional for the prices charged). Note to owners: If you can't take pride in your business like a professional signs his/her name to their work what is your real intent? I think it is to do wrong and cheat people. A real professional business owner doesn't hide identity. This is a disturbing trend with hotel ownership resulting in massive price fixing/overcharging guests and refusing to correct issues and provide value to customers(like charging top hotel rates for motel quality and staff that wouldn't get hired at Burger King). Since I'm not a chump, I said a nice goodbye and looked elsewhere-$200 saved for nice restaurants and tours. Not recommended.

My daughters and I took a mini vacation and we ended up in Sedona Arizona at the Matterhorn in views were breathtaking room 212 had amazing views of the city the mountains and the surrounding areas. The Matterhorn was very clean upscale great service wonderful amenities pool Jacuzzi cornhole barbecue ,really really nice thank you so much for having such an amazing place to come for me and my girls.Thank you Tyler and Reha .

Me and my wife really enjoyed our stay at the Matterhorn. The location is prime and the very heart of uptown Sedona. There are plenty of shops and beautiful views to wake up to. Sarah greeted us upon entry and was extremely helpful and kind. She gave us a few food recommendations and ensured our stay was good. We loved that they allow dogs at the hotel as well and everything was convenient. Like advertised the rooms were remodeled really well, beds were comfy, and sheets were fresh. There is something about Sedona during fall that makes you feel like you're in a life time TV show but for sure we found the place we are staying at every time we visit during the fall.

Booked a trip here earlier this year for the 4th of July weekend. As the date got closer, my girlfriend couldn't get the requested days off so we called a week prior to possibly get the date moved even though I had bought a non-refundable rate. We spoke with a gentleman and he informed us that we can switch the date around twice before it gets locked in for a non-refundable rate. We chose a tentative date mid August only because we had the option to possibly move the date one more time. As August rolled by, we planned a year ahead mainly because of how bad COVID-19 is at this time fast forward to mid April after the week of Easter. I called a couple days ago and spoke with their Front Office Manager and she informed us that we could only switch the non-refundable rates once but I did tell her that we spoke to a gentleman the previous month and said we can switch it twice. I also brought up the fact that I got charged $800 for the three night stay that I didn't go to but she told me that her system didn't say that they took money out of my CC. She then asked for proof so I sent her a screenshot of my CC statement and the confirmation number. They got busy so she placed me on a brief hold. The line disconnected and she immediately called me back three minutes later accusing me of hanging up. I told her the line disconnected but she refused to believe it. (Why would I hang up when I'm trying to get my money back, woman?) She repeatedly told me that she tells all the employees that you can only switch the dates once. I told her several times that the only reason I'm calling back is that I was told twice. She kept denying what the other employee might have told me and was no help at all the whole call. Anyways, she told me she'd speak to Tyler (?) and call me back later during the day. She never called. I called the next day and spoke to a lady named Sarah (?). I told her my situation and she said she'd follow up with me a little bit later since they were quite busy. She was nice enough to call me back and I once again repeated my situation that the manager never called me back and/or tried to resolve my problem. She apologized about the inconvenience and said she would follow up with her manager that I spoke to earlier in the week and she will call me herself on Thursday. Thursday rolled around and no phone call. I tried calling and no answer. They took $800 from me and the only person that had a negative attitude was the manager. Everyone one else was pleasant so shoutout to Sarah and Tyler! Your manager is a huge piece of sh*t and needs to be trained more properly on basic customer service and calling people back especially when they say that they'll call back. I will never stay here in the future. Matterhorn Inn, you're complete garbage. You need to seriously consider other jobs because the hospitality field isn't for you.

This place is a great value for the view and the amenities. Price was half of what best western (across the street) wanted. Room was clean, the building was dated but the interior seemed newer. Every room has a view and the second floor rooms have a balcony overlooking the main drag and the mountains. The attendant who checked me in was excellent, and his restaurant recommendation was on point. This is a great place to stay if your looking for value and close to the main strip of bars and restaurants.

Beautiful view and great location. The entire hotel was renovated last month so everything is brand new. All the workers are extremely nice and helpful. Ask for the summer discount rate when booking! Giving 4 stars instead of 5 only because the room wasn't getting as cold as we would have liked. It got pretty stuffy at night but the trip was great and can't wait to come back!

Our stay at the Matterhorn was excellent in so many ways. Their location was flawless! It overlooks State Road 89 which is the main drag in Sedona, so you can literally walk to hundreds of stores and restaurants and saloons. Our room was very good sized, with a work station desk and decent free wifi. The bathroom was small, but the shower was great. They have a nice outdoor pool, and a gas fireplace where we congregated at night sipping on some beers. They young guy at the front desk was very polite and helpful. The room rate at the Matterhorn was a bargain in pricey Sedona - about $200 a night. I definitely recommend it

Can't say enough about the Matterhorn. The renovations are fantastic, the staff have all been pleasant and amazing. We used the hot tub every night, it was perfect with the chilly weather this January. We will stay here anytime we are in Sedona. The check in was flawless and perfect, the maid service was great as well. Zero complaints.

I've been coming to this hotel for several years and it's always been just a hotel to stay in while touring around Sedona. However, the rooms have now been completely renovated and I believe under new ownership. I have to say, it's about time. I am very pleased with what I see. The most change I note is the bathroom. The lighting and the shower is very nicely modernized with a shower door now instead of a shower curtain. Large desk, fridge, microwave, coffee machine, hanging flat screen television and an area to lay your luggage is a great addition since I don't like to put things on hotel floors. It's just so much nicer. Great job!

Prime location, beautiful red mountain views, very comfortable bed, high quality care products, and my room was gorgeous!! Most of all, one morning I had a car trouble. Staff Melissa stayed and helped me the entire time until my car was back on track. She was heaven-sent and will always be remembered for her very genuinely kind heart. What a beautiful human being she is. Tyler was helpful as well during my stay. I stayed here for 7days and was sad to leave. This will be our go-to place to stay in Sedona for sure

After paying over $500/night to stay in the Chalet, at the bare minimum I expected it to be cleaned before my arrival. We checked in after 3 PM and the management let us know our room was available and gave us a key, yet when we came inside the chalet had not yet been cleaned since the last visit. We found dirty sheets on the kitchen counter with mysterious brown stains, dirty sheets and bath towels on all the beds, and leftover food and drink from the last visitors. There was even left over toilet paper in the toilets! This would be disgusting at any time, but is simply disturbing given the rapid spread of COVID-19. When we called the front desk to inform them that our room was a mess, they assured us that the room had been cleaned but they would send over a cleaning crew anyway. To our surprise, when the cleaning crew arrived, they informed us that none of the had been into work for the past few days, and no one had stepped foot into the chalet to clean. They told us it would only take 30 minutes to clean a 2 story house with 2 bedrooms, 2 bathrooms, a kitchen, living room, and game room. That night the five of spent well over 30 minutes sterilizing the house so we would have peace of mind. When we called and asked for some compensation, management refused to take our calls for three whole days. When we finally got a hold of the manager, Tyler, he said they had done enough by giving us a complimentary bottle of wine for our trouble. Unfortunately, a bottle of wine is not compensation for blatant negligence during a global pandemic. For days I had been trying to get a hold of Tyler, and when i finally did, he apologized for not getting back to me sooner, but he was busy cleaning up rooms at the hotel because again the cleaning staff was not there. During this last phone call, Tyler simply hung up us. Such negligence puts lives at risk and trying to dodge our phone calls makes it even more reprehensible.

I have never experienced an issue checking into a hotel ever before Matterhorn. I've travelled around the world and stayed in so many hotels, never once having this negative experience. We were a young family left stranded by this hotel. I called Matterhorn on June 28th one week before we were heading to Sedona from Phoenix to book a room for 4th of July weekend. The lady was very nice on the phone and assured me there'd be an email with a confirmation number for my stay. Her name may have been a Vanessa (?) Shame on me for not checking. I have a toddler so I got distracted and failed to check. Fast forward July 3rd upon check in. We arrive. Outside, I call to check in since it appeared the lobby was closed due to covid, and Stephanie answers the phone. I give her my name and she tells me I don't have a reservation in that name. I check my email for a confirmation and I can't find it. This is a HUGE problem. Basically, my reservation wasn't reserved like it should have been and we were left high and dry, with a screaming toddler in the car. They had no more available rooms. I would NOT trust this hotel to accept reservations because clearly they either have incompetent employees or a faulty/outdated system that can't even take a reservation over the phone. A hotel that leaves guests high and dry without offering any sort of resolution aside from "oh we're so sorry" is DISGUSTING. I will NEVER recommend this place to anyone visiting Sedona. Stephanie did not handle the situation well over the phone and left me pissed off. As far as what happened to us afterward? We ended up making last minute reservations at another hotel having to pay 25% more in our budget. Worst experience with a hotel we've ever had.

This place doesn't look like much from the outside but it is a different story once you are in your room. The rooms are recently renovated and quite cozy. The views from the rooms are gorgeous and great views of Sedona rocks. The hotel is located right in the downtown area of Sedona which makes for easy access to restaurants and cute little stores. Mornings and evenings here are gorgeous. Almost every room (if not every room) comes with a porch with outdoor furniture which makes for great place to sit down and relax. Highly recommend this place!

Check in was total crap. I arrived shortly after 3:00 was told my room being cleaned right now. I went off to have a drink, back at 5:00 pm and my room is still not ready. Because my room was given to someone else.

We had a very exceptional stay. The room was nice and clean. A great view and the staff was very friendly. We will back.

Clean, comfy, conveniently located, and friendly/helpful staff. Fairest prices in town. I will stay here again when I return. The hotel manager is a rock star.

Stay there during covid 19 . It was great experience with the view. The downtown it is next to the hotel so you can hear the car noises. But since was covid time. Not as busy . Overall it was amazing!

So we just got back from Sedona and felt we would leave a review about our stay with this hotel. We stayed here for over a week. We NEVER leave bad reviews we hope this helps the STAFF & MANAGERS to have better customer service, since the people who stay here keep you in business. We would have given it 5 stars however the following reasons we could not: 1. Check in date NO toilet paper in room at all. We had to go down and ask for toilet paper. Unfortunately our whole stay not once did we get any housekeeping service. 2. We took our dirty towels down every day had to ask for new towels, trash bags to put in trash cans, no new cups for coffee, bed never got made, we took our own trash down every day. When we asked the house keeper's to come to our room they said OK and NEVER came. 3. The lady we spoke to who said she was the manager. We advised her we got NO housekeeping since we have been here this is the 5th time we have asked and she stated they are short staffed. However, on serval days we counted like six or more people working. The money we spent to stay here to go on vacation, people due except to be taken care of and to have basic items as far as toilet paper, clean towels, cups, trash bags...etc. 4. The day we are checking out NO POWER @ ALL!!! They stated they didn't know the phone company just showed up and turned the power off to hotel. WOW They didn't even apologize. Which means our room keys didn't work, we had NO ELECTRIC to see in bathroom, we couldn't take a shower, and we had to pack in the dark this was so sad!!!!! 5. When we were packing the car up a gold car pulled in crooked, flung open his door and banged it right into our SUV. Here it was the employee who checked us in. He has blonde hair, wears glasses and said he was a manager when we checked in.. My husband and I where shocked thank goodness there was NO DENT this was a RENTED SUV. 6. When we checked out my husband asked the girl is housekeeping extra and explained again (this is like the 15th time explaining to staff & managers) about the service we received. She didn't apologize or even offer a discount for the inconvenience and for us attending our room ourselves for over the week we where here. On the bright side room was nice, so convenient being right in town and did have great views!!!! The staff was nice however it seemed no one knew what was going on.

OK stay with me. This is going to be a two-part review. I want to capture the experience thus far before I forget. Part 1 (July 5, 2020) - After a somewhat disappointing overnight stay over the 4th of July in Prescott, I decided to drive into Sedona to share the breathtaking views w/my bf before we headed back down to Phoenix as he had never been. Next month I will have a milestone birthday and I decided that since travel was out right now due to Covid-19, that I would like to stay in one of my favorite cities in the U.S. - Sedona. While driving through town I was taking photos of places I would want to stay for the occasion. Previously, I'd seen the Matterhorn Inn but always thought I wouldn't want to stay there as its right on the main strip. We decided to go talk to the staff and received the most amazing tour and customer experience from a gentleman named Jose. He completely stopped what he was doing to help us outside of the office to come inside and help us. He offered to let my Love and I see a few of the rooms in person to help us to decide which to book that day. Apparently the rooms have been refreshed under the new ownership and they have a modern flare with clean, attractive decor and reasonable rates ($179/n for our stay). I settled on the one I wanted with a killer 2nd floor view and he quickly and efficiently and with some of the best customer service I've experienced in a long time, booked us in. As we parted, he wished me a wonderful birthday (I guess in case he wasn't working when we arrive) and just had us leaving with a big smile and full of hope for our upcoming trip next month. You embody exceptional customer service, Jose! Thank you for your attentiveness and outstanding, customer-centric actions! We are truly looking forward to our stay. Part 2 (TBC):

Perfect spot to be close to uptown Sedona and to see all the shops. We had an uninterrupted view of the gorgeous mountains. Staff was extremely helpful and place was spotless! We booked last minute and got a great rate instead of going through alternative booking companies. Would def okey visit again or recommend!

Love this place! Right in the heart of the Sedona strip. Very clean rooms and property, and live that we have a gorgeous view and easy access to the room from the parking lot or the strip. Staff are super friendly and helpful. Nice little pool and hot tub just steps from room. Would definitely stay here in a future visit.

We love it here. The staff is so welcoming and accommodating. They are super dog friendly. The location could not be better and the views are stunning!!! Sure the beds aren't perfect and it's an older motel but the prices are appropriate for what you get and they've worked hard on fixing it up. It's our favorite place in Sedona and we come here as much as we can!!!

A wonderful little place that would rate 5 stars with a few improvements. I always like to start with the positives: fantastic location, fabulous bed with down pillows, stunning view from the balcony, nice deep bathtub, and exceptionally friend front desk staff. Minor annoyances: no shower curtain and when we asked housekeeping, not sure they understood because we didn't get one. Ended up pulling off the sheet from the bed and using it. We mentioned it when we checked out and the response was that it was housekeeping's responsibility? Isn't housekeeping paid by the hotel? Also, when our room was serviced, the coffee or coffee supplies were not replenished. No explanation of amenities (hot tub or outside fireplace) until we asked. Now, for the negatives: on the underside of my duvet cover had some sort of crusty residue on it. No microwave, and after putting a few groceries in the fridge, discovered the next day it didn't work and we were reluctant to use our creamer or eat our other dairy products. Parking is very sparse, definitely not enough for each room...not sure if the public parking lot across the street could be used at no charge at night. We had two reservations and ended up canceling the last night due to an impending snow storm. We checked the day before and was told repeatedly that there was no 2nd reservation...we just thought it was cancelled in advance because we mentioned it at check in. Even though we were told it was cancelled, still received a call the next night to see if we were still checking in. After a brief explanation, the very nice gentleman said no problem. Overall, we had a wonderful time in Sedona, would definitely return here again...especially now that we know the ropes. We were upstairs in room 41.

Loved our stay here! The room was updated and very clean. Great views with food and shopping within walking distance. The staff is very friendly and helpful. Will definitely visit again.

Love this hotel. The rooms all boast balconies/patios with amazing views. That is the definitely the highlight of the hotel, the views! The terrace had deck furniture, perfect for sitting in the afternoon sun. The location can't be beat, situated along the tourist area of Sedona. Walking distance to just about any food, and they have ample hotel parking. The room was really comfortable and quiet at night. In fact, we could barely hear any noise from the street at night. It was too chilly to swim, but I sat by the pool and enjoyed the area. The service was excellent, the front desk staff was incredibly friendly and so sweet. I would highly recommend this hotel. When I was looking at other hotels in the area, they cost much more. Good value for the price!

I am so happy we picked the Matterhorn for our stay. Our room was clean, and the location was excellent! In the Arizona heat it was great to jump in the pool and relax . Thank you Tyler for a wonderful stay and being so accommodating.

Stayed for two nights in a two bedroom suite. The Matterhorn is located in a great location so you can walk to most restaurants and shops. The suite we stayed in was like a small apartment with a kitchen and living room. It had a Airbnb-like book, needing you to follow certain rules like cleaning the kitchen, taking out all the trash and pulling off all the bed linens before departing. We were a little surprised by that, but still enjoyed our stay. The suite was modern and very clean. Would recommend to anyone traveling with a group or large family.

Nothing fancy, but a reasonably priced and perfectly located option. We stayed for one night. The receptionist was wonderfully friendly and guided us to places to see and a restaurant for breakfast. We parked our car and simply walked all one afternoon for shopping, dinner and drinks. The view from the room and patio was fabulous. The beds were very comfy with lots of pillows, and the cable tv was fine, as was the WiFi. There is noise seepage between rooms, but little sound from the highway. We didn't try the pool or spa. All in all, a nice little place. Not luxurious or spectacular like some of the lodging along the creek, but quite reasonably priced. A good option for a night or two of you intend to be out and around.

First time in Sedona, and happy we chose this place to stay. Nothing ultra fancy, but clean and living space good size ( bathrooms little small) had what we needed, fridge, coffee maker, tv, but the best part...the views! Since we were not staying long, so not a lot of time to sight see, we got our fill from our room, beautiful! Coffee in the morning, wine at night, sitting on the balcony, enjoying the views It's situated right next to eateries and stores, so never needed to use our car. I'd def book this place again.

Our room wasn't ready on time. Not a big deal. I'm not a princess. Lol. They also didn't ask me for a credit card for incidentals at check in. Which I didn't know would turn out to be a big deal. I don't work there and don't know the protocol and I didn't know I was suppose to remind them. I assumed it was on file from booking? Our key didn't work, nor did the pool key. Again...Not a big deal to me, we just had to make another trip to the lobby. They called me and said they "forgot" to ask for a credit card at check in and my husband needed to pay for the beer, peanuts, wine and water he picked up in the lobby at our convenience. Okay...No problem! I said we would stop by and give them a card. They said no worries at your convenience. Ok great I said! Then, we we're heading out to dinner so we stopped by the lobby (within the hour of the phone call) NO ONE was there! Ok, we will wait a few minutes. We proceeded to wait a few minutes and then noticed a sign stating they were "out"and if we needed assistance to call a number. Ok, maybe they were on a break? No worries..we will stop by after dinner. Due to the fact she said we could come at our convenience and we had a 15 minute walk to our dinner reservation, we decided that we would stop by on the way back from dinner. At dinner we received a very RUDE phone call saying that we "still didn't stop by to give them a card for my husband's incidentals". I told her we tried and no one was there and that we were at dinner. She proceeded to ask for the card number even though we were in the middle of dinner. I said no, I am having dinner and I would take care of it when I get back to the hotel. She proceeded to say that I "should have" called the number to take care of it. Really???? Wow! I can't believe that due to their own negligence of not asking for a card at check in, even after several trips to the lobby for keys not working that I am the one at fault?! After dinner we went back to the lobby to give them our card and we were again treated as if though we were the ones at fault and made us feel as though we were trying to get away with not paying for things. Honestly, I am disgusted with their attitude and will never stay here again. Overpriced AND rude, no thanks. Sedona has plenty of other wonderful places that will treat you with respect and make you feel welcome. Unfortunately, they were all booked and I took a chance and booked here for our last minute family vacation. I guess there was a reason why they were the only ones that had availability?! Never again. Views are pretty though. Too bad

Missy was very helpful and courteous! Thank you for your kindness. Room is a little dated but, clean and good for the night.

No one likes parking in a downtown location other than that would have to say the stay was perfect the room was clean huge awesome deck great staff the pool is really cold but really nice during a really hot day I would recommend staying there to anybody who's going into Sedona and when we go back we're probably gonna stay there again did I say the staff was excellent they were

Clean updated rooms, great location walking distance to all of the shops and restaurants in Sedona. Beautiful views from the room/patio. The staff were very friendly and attentive. We only stayed one night but would stay again- the price is great especially for the location. The walls were a little thin but they have quiet hours in place to ensure you get a good nights rest.

Amazing location, walking distance to shopping, restaurants, and bars. Extremely friendly staff, very clean rooms, tastefully decorated. Pool was small but nice. Jacuzzi is very outdated and jets did not work.

We enjoyed our stay at the Matterhorn inn! We always come to Sedona for a day trip so we decided to stay overnight and we wanted to be on the main drag so we could walk to dinner and happy hour. Great location and don't forget about the gorgeous views from the balcony! All of the red rocks are in view and it is so beautiful. Bathroom is updated, bed is comfortable, room is spacious, plenty of cable tv channels. Front desk young guy was very friendly. Check in easy!

There was a small gaggle/family/herd of about 100 gnats in one of my washcloths. They happened to migrate into my sink. There was a small fly in one of my bath towels. I'm sorry, I expect clean towels... At least ones that don't have insects in them. The staff was pretty receptive after I showed them my pictures. Offered me $10 off. I declined. The view was nice........ It's in a good location. Parking and wi-fi are free... and hey.. you can always use another towel, yes?

LOCATION is the key and this is what Matterhorn Inn has the edge over the other places. In the heart of uptown Sedona where all the overpriced gift shops and restaurants are. You get to have a nice vista of the mountain from your room balcony. The decor in the room is simple and a bit outdated. The plastic potted plants are a complete waste of space and has to go! Bed is comfy with a mattress topper. Flat screen tv with cable, complimentary wi-fi for all the guests. Ample parking space available and free of charge. Housekeeping did a good job of keeping the room clean and at the same time changing our towels throughout our stay. The place is convenient and has easy access to food and shops.