The Mayfair

The Mayflower Hotel in Christchurch depicts itself as a so called luxury accommodation. While the accommodations themselves were generally nice, clean and comfortable, they were completely overshadowed by my unacceptable experience at breakfast. ||||On my first morning, staff seated me at a booth marked “reserved.” The food was disappointing — the toast tasted frozen, my cappuccino tasted like hot water with a hint of coffee and sugar— yet I paid over $30 for this breakfast.||||The next morning I arrived at breakfast and was greeted by a different staff member. This girl told me I could “sit anywhere I like.” So, since I was told to seat myself I returned to the same booth I had been given the day before. Suddenly, I was told I could not sit there, as it was “reserved for four.” I explained to her that I was a hotel guest thinking this would defuse the situation. Nope. It only escalated it. Instead, I she insist I leave and go to a corner table — humiliating, especially after I explained I sat in the same place the day before. To note: the booth had a reserved sign the day before. ||||This confrontation happened while I was on a VERY important business phone call with the United States regarding a situation which needed my immediate attention. This whole melodrama played out in front of my business contact. I was embarrassed! I travel full time for a living and never encountered such pettiness in my extensive trips around the world. ||||I left the restaurant holding back tears! I had to call my contact back to explain why I had to hang up quickly. The staff’s behaviour embarrassed me in front of this person, disrupted the call, and cost me both time, money and dignity. Furthermore it got my day off to a very bad start!||||The treatment felt discriminatory. As a solo female traveler and a foreign guest, I was made to feel unwelcome and dismissed. I strongly believe if I had been a man, no one would have objected to where I sat.||||The front desk later offered me “another table” in the corner and removed one meal from my bill, but that token gesture did nothing to address the larger issue: poor guest service! ||||The accommodations may be fine, but the restaurant experience is inseparable from the hotel — and the way I was treated left me feeling completely violated as a guest. I cannot recommend this hotel, especially to solo travellers and especially to female travellers.

Can’t say enough good things about this hotel. Loved the room which was spacious and had comfy beds and a wonderfully modern bathroom with a terrific shower. Staff was amazing without exception! Thank you for a wonderful visit! If I come back to Christchurch I will definitely be staying with you again.

This was a lovely hotel within walking distance of stores, restaurants, shopping and all the touristy things. The room was very clean and well layed out. It was quiet, and the cafe was amazing.

This place was great! Hotel staff were very friendly and helpful even going out of their way to bring a trolley cart out and help us load it and bring it into the hotel. Everything was very clean and comfortable and very modern. This place is definitely more upscale and I can’t think of anything that they could improve on. Would stay again next time in town and would recommend to anyone.

We stayed at The Mayfair Christchurch for one night as the final stop of our trip. Our room was spacious, clean, and well-appointed, but the highlight was definitely the super comfortable bed and pillows, we slept so well! The only minor suggestion for improvement would be offering assistance with luggage unloading and bringing it up to the room as we had quite a bit to carry. That said, it didn’t detract much from our overall positive experience. Overall, The Mayfair is a fantastic choice for accommodation in Christchurch, great location, comfortable rooms, and fine service. We’d happily stay here again and highly recommend it to other travelers!

We had a wonderful stay at The Mayfair on our recent trip to Christchurch. We were upgraded which was a lovely surprise for my husband's birthday. Service was great, everyone was friendly and helpful. The rooms were spacious, modern and clean. Bed was comfortable. Location was good, could walk into town but not close enough to have the noise, just down the road from Hagley park and Ubers were easily available. The cafe/restaurant downstairs was amazing - really enjoyed the Belgian chocolate Mocha and Grizzly baked pastries! Will stay again!

Lovely hotel, very comfortable beds and very clean. It is also located in a great location walking distance to the beautiful Botanic Gardens and near the city center. Staff offer amazing service. We enjoyed our stay very much. Will definitely stay there if we’re back in Christchurch again.

We had a rough start and I was incredibly tired and over the day after the long drive so not a great. They fixed it up and things went on normally for the remainder of the stay. I’m used to impressive hotels around the world and this place does a reasonably job but you have to put the boutique in there and then you appreciate the place for what it is. Rooms are nice and fresh and the bed was comfortable. Bathroom was good Room amenities were good. The hotel has a modern feel and honestly they have gone more in the dark tones so it looks a bit like something out a Daniel Craig James Bond movie outside the room. I would likely stay there again as the location although a bit tight for parking on the street it’s not far from anything on foot. People were friendly. There was one red flag in which someone opened my door with I’m assuming another guest, that was not well received and I believe to be an isolated incident, considering I was on a conference call very bad. The difference between high class hotels and average is knowing when rooms are occupied and double checking everything is on the money. Overall it was fine and as I said likely stay there again. I note without asking the hotel made some thoughtful changes without me knowing, I did not expect it. It’s hard because the previous hotel was a fairly upmarket hotel and it was less relaxing than this one so I think this hotel will improve and this was isolated. Not the hotels problem but the horrible person that was next door drove me insane slamming every single door they opened. It’s good and I’d give it a go but it’s not a traditional 5 star so do not go in expecting the ritz it’s boutique and they mean it.