The Mercer Hong Kong

We might have been unlucky, but it was pretty negative experience for a “mid-range” hotel: - Was stuck in a handicapped room, so we had to bend down to use everything in the bathroom + no counter or mirror above sink - The AC broke for one night, so we slept in almost 80F temperatures - The low battery notification on the fire alarm woke us up at 6AM - The floors were not really clean/cleaned, something gross was stuck on our bathroom floor - The body wash ran out by the last day since it wasn’t proactively refilled - Our key cards were prematurely deactivated several hours ahead of our check out time - Generally mediocre service from the front desk - no mini fridge; also charges for slippers, comb, toothbrush, etc FYI

Location is all right, 5 minutes walk from bars and restaurants although it looks isolated. 2 minutes walk from the subway station. The rooms are not what is shown in the pictures at all. They are outdated. For this price there are much better options. Not suggested

Our second visit to Hong Kong, the first time we stayed in Kowloon and this time enjoyed it much more due to the location of The Mercer. The location was ideal for all we wanted to do while in Hong Kong. It was also fairly close to the MTR so we used the Airport express and one stop on the MTR to reach the hotel. |The hotel is a bit tired but it was clean and comfy so ideal for what we needed.

Room was clean and well kept. Very spacious for a hotel in this area, and also very convenient if you like to pop out for a walk along the streets to explore the city. The area also felt safe.

Mercer used to be our favorite in Hong Kong in 2011-2015 when we frequently travelled there. Coming back 2024 for 4 nights, we are sorry to see it has declined in many ways. The location is still great, but the attentiveness of staff is gone, rather front desk staff is often close to rude, and have very little interest in helping out. The hotel is worn down and not well maintained, e.g.curtains broken, mould stains in ceiling and rusty bathroom drains. One unique benefit with Mercer is that many rooms are large, which we value and are willing to pay for. We booked a 38 m2 room (400 sq.ft), but initially were provided a small room of less than 25 m2. Complaining (in three levels of staff seniority…) we were after first night “upgraded” to a mini suite of 35 m2, still smaller than booked. No other compensation was offered. Sorry Mercer – we are definitely not coming back.|One more comment – they used to serve breakfast, but no longer so. You are referred to restaurants in vicinity

Not providing tab water or water fountains like any other 4 Star hotel in Hong Kong :( Mentioning it’s due to the government policy for plastic, however still selling water bottles at reception… please get water fountains to become a sustainable hotel!

The executive room is exceptionally clean. It smells good too. Location is convenient as well only 5 mins from MTR station. It has a laundry room on the 2nd floor which free of charge. But you will need to buy detergent at front desk or prepared by yourself. Highly recommended!

The Mercer Hong Kong is a hidden gem in the heart of Mercer Street, offering a cozy and convenient stay with everything you need. The rooms are modern and well-appointed, making it an excellent choice for both business and leisure travelers. Pro tip: If you’re directing a local driver, skip the street name and just say “Sohong Gai” to avoid any confusion. It’s a little linguistic shortcut that makes getting there just as effortless as your stay.