Cristian Escobar
Google
I visited this branch as a last resort, since I had been interested in these perfumes ever since I visited the museum in Venice, but when dropping by one of their fancier venues in the city centre I felt absolutely rushed by the clerk there, and not welcome to inquiry anything further (I was in doubt whether to acquire the standard mix or the intense one, as I couldn't pinpoint exactly what was the scent I experienced years ago). Given this experience, I was not too hopeful and rather ready to give up on buying anything altogether.
However, we ventured to this delightful store, at least for the sake of the story, but were also lucky enough to come across Enrica who, curiously enough, was not the actual MoV clerk but the chemist from the Pharmacy next door that shares the premises.
To say she was kind and patient is a total understatement: she was absolutely charming and engaging, dissipated my doubts by amending my incorrect impression about the differences between the two versions of the scent I fancied, invited my wife with a sample, and spent the quiet remaining minutes before closure time joyfully telling us about the history of the shop and about its details.
This enjoyable experience turned me into a customer, a very satisfied one, as Enrica literally won us back from what had been an otherwise disappointing beginning with MoV.
Ringraziamo tanto e aspettiamo di tornare presto!
