Javone B.
Yelp
Let's start with the reservation, I initially was booking on hotels.com but the. I went to check if the director booking rates were cheaper, well immediately a pop up states if I book direct I'll receive the best rate, early check in, late 1pm check out and upgrade upon arrival ...all if available.
So I immediately book directly. I book and you have to prepay the whole thing in advance which I'm quotes about $425. Ok cool, not bad for 4 days/3 nights.
Then I get I get sent a copy of my bill which now states I still owe another $100 now. Hmmmmm ok. So apparently my initial quote wasn't the full price. Problem #1.
Then 2 days before my arrival I get an email/text that fixes me the ability to upgrade my room, or book an early check in ALL FOR ADDITIONAL MONEY! But I thought booking direct gave me the possibility of these things complimentary. I see a room with a balcony for just $35/night additional. Ok cool. I book the room with the balcony cause I like to people watch or eat on the balcony. I don't book the early check in because I know they aren't sold out, so an early check in should be fine.
I get to the hotel around 10:30am to check in and Luis asks me if I wanted to pay to check in early and I remind him that on his own company website it says early check in, late check out, upgrade all available if I booked direct....i remind him if its available for me to pay it then it IS in fact available, right?!? (Deductive reasoning). He shook his head in agreement. He reminds me of the balance plus the $35/upgrade. I'm good with that. He tells me how much he's holding on my cc for the stay and gives me my room keys.
I get to the room I'm underwhelmed immediately. My initial room showed carpet on the floor, this one did not. There is NO closet nor dresser for my clothes. It's an IKEA type portable closet with 4 drawers on the bottom. I opened the curtains to check out this balcony and it's a high wall I'm looking at. I can't see a thing. In order to see ANYTHING I've gotta stand up and look over 1 side of the wall. There are wooden dividers on each side that separates each room. The Queen size bed is 2 twins put together.
Now I also requested housekeeping for 2 days, they NEVER came.
The location is good, no loud noise (except the arguing couple next door). It's 4 blocks from the beach and lots of places to eat nearby as well as cute shopping spots (CVS, TGIFridays)