The Metcalfe Hotel by Gray Collection

Overall, I loved this hotel. It is centrally located downtown with an awesome luxury feel. We did a suite and it was very comfortable. Staff was very friendly. My only complaint was that the room height was a bit low and dark but it is an older building and they made up for this with solid lighting and luxury amenities.

Stayed here for my birthday with my husband. The room was spacious and beautifully designed and so was the bathroom. The AC worked well and kept the room cool, everything was clean and well-kept. Comfy bed, pillows, cozy blanket and plush robes. Valet service was great, the staff was very nice, we also had room service breakfast (it was ok, but I probably wouldn’t get it again), the check in/out process was smooth and the location was incredibly convenient. One note is, the rooms look out the circular courtyard area that is the inside of the restaurant so it can get a little loud but everything died down at 11pm. Would definitely come back again!

We had the pleasure of working with Rae and Charles during a wedding reception at The Metcalfe Hotel, and they were both absolutely fantastic! Rae, the food service lead, made sure everything was constantly replenished—our guests never had to wait or look for anything. The service was smooth, timely, and super professional. Charles, the bartender, kept the drinks flowing with ease and charm. Despite a steady crowd, no one ever had to wait long, and the guests really appreciated his friendly energy and efficiency. They both played a big part in making the evening seamless and enjoyable. Thank you for such outstanding service!

This is an excellent hotel. The room was very comfortable and the restaurant and bar served delicious food and drinks. What makes this hotel stand out was the exceptional customer service we received during our stay. Unfortunately we had an issue with our hire car during our stay and the staff, particularly Melody and Sylva were amazing in helping us to get back on our journey travelling around this beautiful country. We would not hesitate to stay here again. Thank you very much.

I had just 35 days to plan a wedding, and Matthew, Amanda, and the entire event team at The Metcalfe Hotel went above and beyond to make it all possible. From creating a custom menu to accommodating last-minute changes, they handled every detail with care and professionalism. The venue itself is simply exquisite—elegant, modern, and perfect for our special day. On top of this, the food was just so tasty! The team also ensured we had all the bridal rooms nearby and even surprised us with thoughtful, personalized gifts. I wholeheartedly recommend The Metcalfe Hotel for any special occasion. Their dedication and hospitality truly made our wedding unforgettable. Murielle and Yves

Location is great since it’s only a few blocks from downtown but away from most of the hustle and bustle. Staff was great especially the morning front desk staff and valet! They upgraded us to a suite since they could not provide us a room with two beds. The only complaint I would have is the musty smell that comes from the bathroom which was noticeable once we started settling into our room but that comes with older drainage pipes. The room and hotel was generally very clean and modern. We enjoyed our stay and would probably book again.

This is a nice hotel…. The rooms are small but clean and tasteful. The location is very convenient, walking distance to everything but outside of the byways market which I prefer. Biggest issue is and why the rating isn’t higher..if you get a room that faces the street your chances of getting a good nights sleep are 50/50. No fault of the hotel but you can hear people shouting on the street and every siren within ear shot. Not the 4am wake up call I wanted. Not sure if the rooms that face the atrium are better but I would suspect so.

We got married here in May 2025 and could not have had a better experience. The venue is beautiful, the food is delicious, and the staff were extremely accommodating and helpful. The atrium also makes for beautiful wedding photos. Would recommend to anyone planning a more intimate wedding.

The front desk and staff r rude, unsympathetic and unhelpful. I Made a mistake with my prepaid reservation and instead of trying to help me at ALL, they sent me On my way. It was literally a blizzard outside. I mean, the business is hospitality, where is the hospitality? They act like it's an exclusive hotel in Paris. You're in downtown Ottawa buddy, chill out. Bald man at the from desk was anything but useful. Go to one of the 50 other hotels in the area. Look at my other reviews I barely give less than 4 for anything

We stayed here five nights are were impressed with the staff, location and amenities. The lobby has a variety of seating if you want to spend time outside your room. We stayed in a junior suite which had plenty of room to stretch out and relax. It did have a collection of wildly mismatched furniture but who cares? Our only complaint was a requirement to reconnect to the internet every 24 hours.

My daughters and I had a girls weekend and we stayed here. The hotel is stunning! It has a cozy, warm vibe. The lobby is so inviting and comfortable. The staff are so knowledgeable and kind! I was originally going to book a hotel chain, but boutique hotels all the way! The rooms and beds were beautiful! The beds were so comfortable and the rain fall shower was fabulous! The restaurant was amazing for brunch as well! We will definitely be staying here again! Thank you!