Todd V.
Yelp
SHOULD BE A ZERO!!!
We booked a room for three nights on March 15-18 2020, that were non-refundable. However, two days before we were supposed to leave on our vacation, the US president banned travel from Europe. I work at a hospital and have had potential exposure to Covid-19. We did not want to cancel our trip that we have been planning for 9 months, but with the ban and potential exposure we thought it was in the best interest of everyone that we don't go. We could not risk getting stuck quarantined in a foreign county and potentially exposing others. Although, this was a very upsetting reality, we really had no choice. Two days after we had to needed to cancel the trip for obvious reasons, the ban became even more strict and there would have been no way we would have made it home without be quarantined. This pandemic has caused so many unexpected issues that we all are forced to deal with. Professional sports, performing arts, national events, school closures and life as we know it, has been cancelled. Most of these events that have been cancelled, have assured refunds to their customers. However, the Le Monde Hotel refuses to give us a refund. We tried to explain the situation is out of our control, as the entire world is aware of. I understand in normal situation that there would be no refund, but considering the circumstances, are you kidding. I have another trip booked with Interval International and they are allowing cancellations with no penalties (which of course is not the regular policy), but we have a pandemic happening. However, they understand the problem this virus has caused the entire world and the don't want to screw their customers like The Mont Hotel does. The Mont Hotel does not care if you put their employees or their customers at risk, they just want to keep your money at all cost. When I rebook my trip, I would never stay at this insensitive and money hungry hotel. I would recommend you think of how this hotel does business before you book a room at this hotel. Most companies are trying make a bad situation a little more bearable, but The Mont Hotel is making a bad situation worse by keeping the money we spent for our room, when we don't have a choice in this matter. If we continued with our booking we may never get back home, at least for an extended amount of time. We all have jobs to get back to and can't get stuck in a foreign country. We had booked nine hotels on this trip that were non-refundable and we were able to cancel all of them with no penalties, because they understand the degree of this situation and our concerned about their customers and their community. Several countries are isolated and/or closing their borders. In the US, it is complete chaos, there is no food on the shelves, no toilet paper anywhere and the lines to get into Costco are wrapped completely around the entire building. I would think there would be an exception in this very unique and unfortunate crisis.