B9290RDtommys
Google
Very disappointed with our stay. We are world travelers and have stayed at a range of resorts and hotels including on this road trip through Ireland, and I have never been treated so inhospitably.||||We arrived late and were advised by the evening manager that the only food options were room service or take out down the road. Brought the food back to the hotel and then were told that we could only eat this food in our room, which we weren't keen on as the rooms are small and we were worried about our room smelling like takeout the whole night. The outdoor patio area, the garden, and the lobby were areas where "food is not permitted." Evening manager even yelled at us across the lobby and almost looked like he was going to physically stop us when we walked away that he "could not have us eating anywhere but in our room." I think it was fortunate for him that the lobby and bar area were practically empty (it was a late weeknight) so nobody could witness his rude behavior. It would have been the hospitable thing to do to at least offer us plates, napkins, cutlery, water, or anything other than unkind words...Unfortunately this hotel prioritizes "appearance" over true hospitality. We were hoping to celebrate at the lovely bar with a drink but instead just went back to our room and spent the rest of the evening there. ||||I normally wouldn't comment on the following items, but might as well since I'm already leaving this review. We were carrying heavy luggage in at check in, nobody to open the door for us and nobody offered to help us take our luggage to our room. You also cannot open the bathroom door (at least in our room) if you have placed the towel mat in front of the shower opening. There was water everywhere on the bathroom floor after a shower and there was even signs of water damage on the bathroom door. ||||I am giving 2 stars instead of 1 because the breakfast staff were attentive and friendly; upon checkout, the bellman asked us about our stay and expressed concern with how things were handled; and we did receive an apology from the day manager who affirmed the no food policy but admitted that things could have been handled differently.