Adam F.
Yelp
Nice enough rooms, Perfect location, Completely underwheliming staff, story of one of my worst check in experiences, and abysmal service below for a warning and a laugh:
Call before chek-in to inquire about parking, Hotel confirms Vallet
Approaching the hotel, loading zone spots in front of hotel are taken, no Vallet to be seen... call front desk while circling block, Front desk attendant tells me of 3 more losing spots on Calle Pricipal (not the hotel address). I ask where that is, she tells me "its not the main one"... I ask it it the side street or a parallel street?... she tells me "C" "A" "L" "L" "E" "P" "R" "I" "N" "C" "I" "P" "A" "L"... then puts me on hold...
After circling the block again on hold, one of the loading zone spots opened up, and I took it. No Valle, again, and had to bring my bags to to the receptionist by hand.
The receptionist checks me in, then tells me I need to re-park my car in the alternate loading zone on Calle Principal because the valleys cannot take it from the front of the building.... I ask that she have my bags taken to my room while I repack for the Valle... and she agrees kindly.
After circling the block, finding the spaces full, circling back again, I was able to park. I then Brough my key to the front desk (as there was no ballet present), deposited my key, and had to bring my bags to my room by had, as the front desk had failed to make arrangements for the bags.
After finally settling down in my room, and looking forward to sleeping in, I get interrupted by a call from the front desk, informing me that the Vallets they staffed for HISTORIC CAR WEEK do not know how to drive stick, and that I would need to come repack my vehicle somewhere else, as they would have the police ticket my car if left in the loading zone.
Then Manager politely tells me I can park in one of the public lots, and when pressed on how he would rectify this total laps in service front desk and Vallet service, He informed me the hotel would be happy to NOT CHARG ME FOR NOT PARKING MY CAR. I explained ho this was interrupting my entire vacation plan, and he informed me He was very sorry and very sure that NOT CHARGING for the VALLET NOT PROVIDED was totally sufficient.
To add insult to injury, I must now wake up early to repack my car an make additional arrangements for moving it regularly, something that is ruining my stay in town. Again, the manager is 'Sorry' and happy to not charge for not parking my car.
After paying this much for a room, getting worse-than Motel 6 Service is an ONGOING Disappointment with no stable alternate parking options near the hotel for the remainder of our stay.