Irina R
Google
I tried to book two-night accommodation, but the person on the other end was rude. Unfortunately, he couldn’t understand my accent, even though I spelt the letters slowly several times. He insulted me by saying that it was difficult to understand me. This is the first time I’ve encountered such a problem, considering I have lived in this part of the world for over 20 years. I’ve travelled extensively and have never had an issue with anyone not understanding my accent. Because he couldn’t comprehend what I was saying, he suggested that I was not welcome to stay there. I consider this as discrimination. I just booked at 5 Knots with no issue with their staff understanding my accent whatsoever!! I'm hoping the phone conversation with the staff member from The Moorings was recorded, and the management can review it and provide extra training to their staff!!