The Moran Hotel CITYCENTRE

Hotel · Hennessey ·

The Moran Hotel CITYCENTRE

Hotel · Hennessey ·

Modern rooms, lively bar with live music, outdoor pool, spa

Information

800 Sorella Ct, Houston, TX 77024 Get directions

@cntraveler

42,481 Postcards · 5,683 Cities

13 Best Hotels in Houston for Families, Group Trips, and Business Travelers | Condé Nast Traveler

"If you need a good place to stay in the Energy Corridor, you won't be let down by The Moran, which offers modern rooms in a buzzy location near shops, dining, and entertainment (it's right by Memorial City's CityCentre Plaza). It's comprised of 244 rooms (including 31 suites), three dining and drinking concepts, and a variety of meeting spaces. Stay in a classic king room with windows overlooking the Energy Corridor for spectacular views. The Monnalisa bar has live music, and a third-floor spa is a nice little respite from the comings and goings at street level." - Diana Oates, Mai Pham

https://www.cntraveler.com/gallery/best-hotels-in-houston

Courtesy Hotel Sorella

The Moran CITYCENTRE

@afar

25,132 Postcards · 3,702 Cities

"An anchor in CityCentre (the 37-acre, mixed-use development unveiled in west Houston in 2009), Hotel Sorella has an intimate, boutique feel with graphic interior touches and contemporary furnishings. Guest rooms have floor-to-ceiling windows, walk-in showers, and custom beds with Egyptian cotton linens and non-allergenic goose down and foam pillows. Amid 22 upscale shops (Lululemon, Kendra Scott, Anthropologie, Free People, Paper Source, and H&M) and an eight-screen Studio Movie Grill, the hotel’s back door is an outdoor plaza with green space where kids can run around. Musicians play Wednesday through Saturday. The open-air, European-style development caters to pedestrians and alfresco dining."

The Best Hotels in Houston

Photo courtesy of Hotel Sorella

The Moran CITYCENTRE

@cntraveler

42,481 Postcards · 5,683 Cities

The Moran CityCentre

"What's your first impression?The first thing you'll notice about The Moran (formerly the Sorella) is its dynamite location near shops, dining, and entertainment. So what’s the crowd like?Shopping enthusiasts—you're right by the CityCentre plaza in Memorial City, a mixed-use space with something for everyone. Thoughts about your room?We stayed in a Classic King room, which had views of the Energy Corridor. Nothing about the room was particularly exciting; however, you won't be disappointed, either. There is free wifi, though. What's the dining scene like?There's room service available during breakfast, but the breakfast buffet is complimentary. Any favorite features?The Monnalisa bar has live music, and a third-floor spa is a nice little respite from the comings and goings at street level. Cool. So what's the bottom line?If you need a place to stay in the Energy Corridor, you won't be let down by Hotel Sorella, which offers modern rooms in a buzzy location." - Diana Oates

https://www.cntraveler.com/hotels/united-states/houston/hotel-sorella-houston

Courtesy Hotel Sorella

The Moran CITYCENTRE

@myboutiquehotel

10,602 Postcards · 3,205 Cities

The Moran CITYCENTRE, a Design Boutique Hotel Houston, U.S.A.

"This hotel is located in Houston's city centre, which offers upscale shopping and restaurants. This modern hotel provides a free town car service, 2 restaurants, and terry robes in every room. Hotel Sorella City Centre offers free Wi-Fi throughout the property. Guests can use the outdoor pool, spa and gym. Doorman and Bellman services are available along with laundry services. Café Rose offers breakfast foods, sandwiches, and salads. The Bistro is open for lunch dinner, and a Sunday brunch and serves Texas-Creole cuisine. Also on site is the modern European bar, Monnalisa which features an outdoor lounge and a fireplace. Guest rooms at Sorella Hotel include a 37-inch flat-screen TV, iPod clock radio and work desk. A minibar is also provided and guests can order room service 24-hours a day. Sorella City Centre is minutes from the Norris Conference Centers. Lakeside Country Club is a 10-minute drive from the hotel." - My Boutique Hotel (en)

https://www.myboutiquehotel.com/en/boutique-hotels-houston/the-moran-citycentre.html

The Moran CITYCENTRE NEWLY RENOVATED

@tablethotels

8,496 Postcards · 3,271 Cities

The Moran Citycentre (Houston, Texas) 6 Hotel Reviews | Tablet Hotels

"CityCentre — a pedestrian-friendly district with high-end shopping, dining, and residences — is a twenty-minute drive to the west of downtown Houston. Its centerpiece, at least from a hospitality point of view, is the Moran Citycentre, a modern luxury hotel with an airy terrace bar and a spacious pool deck overlooking the community’s central park." - Tablet Hotels

https://www.tablethotels.com/en/houston-hotels/the-moran-citycentre

The Moran CITYCENTRE NEWLY RENOVATED

H G

Google

The Moran Citycentre has an ongoing hot water problem. During my stay, there was NO hot water, meaning no hot showers. When I informed the front desk, they said they were aware of the issue. A prolonged lack of hot water raises serious concerns about basic operations…laundry and food service rely on proper temperatures and sanitation standards. Now the stains on the bedsheets make sense. It’s just GROSS. What’s worse, if you read the reviews, this appears to be a recurring issue that’s been mentioned repeatedly. I just wish I had seen those reviews before booking. Also, don’t expect to sleep past 8am. Housekeeping came twice to knock on the door in the morning, ignoring the Do Not Disturb sign. The manager, Juan Rodriguez, was also informed of the issues but there was no response. DO NOT STAY HERE.

Evelyn M.

Google

Incredible stay! My husband and I spent the weekend here for his birthday staycation. Overall the hotel is beautiful, it’s looks and smells clean. We were greeted by Julie and Jessica upon arriving and felt instantly welcomed. They are top of class in customer service and are the reason I would stay here again. The rooms were comfortable and stylish. We loved the convenience of different eateries / shops in walking distance. My only area of growth would be the complimentary shuttle service— the shuttle is open until 10pm and at 7pm we needed a quick run to Target which is less than 2 miles away. The shuttle driver verbally communicated that they stop shuttle service at 8:30pm. He mentioned being able to drop us off but that we’d have to figure out how to get back. This was confusing and disappointing since we had just come back from the lobby where we were informed that it was open until 10pm. This was not a make or break moment for us but I do feel that if a service is being included as an amenity, that it’s actually usable.

Kate D.

Google

The room reeked of mildew, especially in the bathroom. The soap did not smell good, either. We checked in very late and were too exhausted to fool with it. Also, it seemed that only 2 of the 4 elevators were working. There was a party in the bar, which is right next to the check in desk, so the idea of waiting AGAIN with a bunch of drunk revelers was not going to happen. We got up early and checked out without even showering. This location is amazing in regards to a fun night out. I don't understand why the hotel is so incredibly sub par. It's definitely a gilded establishment, looks good on the surface but crappy underneath. This was our anniversary night out, so we were really disappointed with the quality of the room. I stayed there when it was the Sonesta many years ago and it was lovely. I have referred family and friends there, but will not be doing that anymore.

C-Koonz P.

Google

Fantastic experience at The Moran Hotel in Houston. The property is beautiful—clean, modern, and very well maintained. I especially want to recognize Ryan and Julie, who both provided exceptional service during my stay. They were professional, attentive, and genuinely welcoming, making the entire experience smooth and enjoyable. Their attention to detail and hospitality truly stood out. Overall, a top-tier hotel with an excellent team behind it. I would absolutely recommend staying here.

S H.

Google

If you enjoy being irritated all weekend, this is the hotel for you! Every time you leave your room, your key card will magically stop working, sending you on a fun little field trip back to the front desk—again and again. My husband and I stayed here on our wedding night 13 years ago and occasionally feel nostalgic enough to return. This visit has cured that for good. The rooms are just okay; even the “suite” with a second room attached leaves plenty to be desired. The once-luxurious feel has been stripped away by a cheap minimalist redesign that looks more budget than boutique. The air conditioner is the loudest I’ve ever encountered—it jolts you awake every 20 minutes when it kicks on. The breakfast and coffee are barely edible, though thankfully The Daily Gather restaurant out front (which isn’t affiliated with the hotel) helps redeem the experience a little. The water takes ages to heat up, and even the suite bathrooms are uncomfortably small. The renovation clearly prioritized cutting costs over comfort, with flimsy subway tile and imitation marble that cheapen the entire space. All in all, this hotel has lost the charm and quality it once had. Save yourself the trouble—and stay anywhere else.

Sofia D.

Google

Had a fantastic stay at the Moran for two nights! Everyone was super friendly and accommodating! We ended up booking our two night separately and the staff made it easy to combine our bookings and stay in the same room with no trouble both nights! At checkout, we had time to kill before our flight and Rokhaya gladly offered to hold our bags for us until we were ready to go so we could grab food! She was a friendly face to see first in the morning! Would definitely stay at the Moran again!

Ryan & Elicia H.

Google

My best friend and I booked The Moran for our short staycation - just one night away from home to celebrate and pamper ourselves. I called ahead and asked if they could do something special for our celebration and they more than delivered! We are so appreciative. The hotel is spotless, modern, and smells like heaven. The location is perfect, with great restaurants and shopping literally steps away. We booked a package that included a credit at the restaurant on site, and the food was really good. I think we've found our spot for future staycations!

Matthew D.

Google

Just checked out from our staycation. We came to celebrate our 9 years together, the hotel went above and beyond by offering things outside of our reservation. The rooms were nice, hotel was beautiful, breakfast was delicious and it was a quiet stay. This was our first time here and we plan to return. Thank you to the social media person on instagram that helped with all my silly questions. Front desk staff were very helpful with anything we needed.

Mark A.

Yelp

This place was excellent. Trying to go back this summer. I couldn't have had a better room, overlooking the mall and the city.

Armando V.

Yelp

Tho rooms are remodeled and very nice! It's definitely a lot cheaper than the Westin and much more around the area!

Angela W.

Yelp

Very nice hotel. Every where you go the place smells fresh. They must use a ton of air freshener. Rooms where large an best of all they were attached to the conference center

Keely G.

Yelp

Absolutely beautiful experience from Valet to front desk (Kristine and Josh were amazing) to the room to the pool to the complimentary breakfast! Was such a classy and gorgeous environment and we will definitely be back!!!

Darwin H.

Yelp

So I get up to use the restroom, just to figure out, the water has been shut off!!! No warning, No Notice, just off! Just one more thing to add to the growing list of issue we had.

Joy P.

Yelp

I chose The Moran for a wedding room block recently, and I can't recommend the service or staff more. They were incredibly communicative, accommodating, and kind. My entire guest block commented on how lovely the hotel and staff were - and the location is a major bonus. There's so much to do in the Citycentre, most didn't need to rent cars. It was lovely and The Moran is now my go-to hotel in Houston. I would love to stay there again. Thank you for everything!!! (Breakfast is included!)

Natalie E.

Yelp

I was disappointed by the overall maintenance and appearance of the hotel, especially inside the rooms. It doesn't seem like a very thoughtful room design. There is no fan in the bathroom. There is no overhead lighting and there are not enough lamps to make enough light to see properly if the sun has gone down (even though there are 4!) One of the 4 lamps in the room was broken. I called maintenance about it and they said they would send someone up to fix it and that never happened over my four day stay. There are lots of scuff marks on the walls, paint dinged, or chipped, corners of trash cans are broken off, stains on the glass and frosted glass, chunks of plaster missing, just tons of little things like that around the hotel that make me wonder how they are able to charge such a premium. They should also be more upfront about the amenities they offer. I didn't find out that there is a complimentary breakfast in the restaurant until three days into my stay. It was not mentioned on the website or when I checked in. A bit frustrating. The best part of the stay was the bed, it was actually very comfortable and gave me a good night's sleep. The hotel staff are pretty hit and miss in terms of customer service. I had some very pleasant helpful people, some people that really seemed ambivalent about being there, and still others that were pretty rude. :(

Jamie R.

Yelp

Review: Terrible experience to the point my husband, daughter and I left before staying night to another hotel. Here is the sum of our stay: 1. Pool was disgusting with gray/brown water, and reeked of alcohol. Smelled like there was a massive pool party that no one cleaned up after, at 3 pm on a Sunday. 2. Were not enough pool towels at pool. 3. Key we brought to pool did not work and we could not get elevator to move while people were waiting and we were wet from having no towels. 4. Called for room service upon getting back to room and no one answered. Then tried again. And again. Then tried front desk. Then tried guest services. Then called front from cell phone and got front desk. They claimed they were checking in a big party and would go get someone from room service to call back. NO CALL BACK. 5. Complained to front after no callback and they offered to comp our dinner at yard house next door and said they would call them to have taken care of...end of meal and no one has called. NOTE: they did end up comping after an embarrassing setting with both restaurant manager and waitress, along with them and us calling to reach hotel front to get resolved. This was all while my 3 year old was tired and needed to leave the restaurant...which turned into a tantrum. 6. NEW key we got did not work when returning to hotel elevator 7. I failed to say they tried to double charge us for the $330 room when we already paid on bookings.com After this experience (and knowing we would spend yet another $39 + tip to overnight park), we packed and never stayed the night. The other hotel is far better and 1/3 of cost. Will see what if they are courteous enough to refund the room cost...doubting it. DO NOT RECOMMEND

Lisa S.

Yelp

It was a little rocky at first because we made the reservation through Priceline and the hotel would not work with us on reservation details. (We wanted to stay here for our wedding night). I wanted to make sure they didn't give the room away because we wouldn't be able to check in until almost midnight, and when I called they wouldn't even put the note on our reservation ! Most of the people at the reservation line were very rude and told me to call Priceline because they couldn't do anything. After calling around 5 separate times I finally got someone friendly and helpful at the front desk and she even gave us late checkout for free since it was our wedding night! We arrived and everything went smooth with check in (I was slightly worried) and they actually upgraded our room for free!!! The hotel is beautiful and very clean so I do recommend the hotel, just maybe don't book through Priceline and do it through the hotel directly.

Jo T.

Yelp

Stayed here the Saturday before Valentine's Day so it was quite busy at valet and check-in. I love that it is located right in the heart of City Centre. We only had a 5-7 minute walk to the restaurant for dinner. We booked a junior suite so it was tucked away at the very end of our floor, which was nice. The room was clean. Only small issue I had was the water in the shower took 10 minutes to finally get warm enough to be able to shower without freezing. Once it warmed up, it was great. We really enjoyed the Fireside Bar on the second floor. They had a live band. It was a nice, fun crowd. Check-out was quick and simple with friendly attendants and our car was ready at valet just minutes after we called. I'd stay again!

Tami M.

Yelp

The filthiest place I have ever stayed. The beds are horrible, the rooms and furniture smell disgusting. The place is about 15 years past the need of a makeover. The heat and air do not work properly. Everything is dusty and dirty. It's really too bad as there are very nice views. Nothing makes up for such a dirty, run down mess though.

Emily D.

Yelp

We had a GREAT stay at The Moran for our staycation celebrating my husbands birthday! Being locals with young kids, we really wanted to stay close enough to them but in a place with a great location. This spot is perfect!! This hotel is located in a very classy shopping and dining center that is well kept, beautiful and has great places to eat and shop! We loved being able to walk across the street to RA Sushi, Sweet Paris Crepes & The Capital Grill too (which is the best restaurant in Houston!!!) The hotel is very clean, trendy & fun for a romantic getaway. Our bed was very comfortable, loved the look of the rooms and lots of spots to take cool pictures. This hotel also has live music and a bar on the weekends! We will definitely come back. They also offer valet parking which was so convenient and the hotel staff were pleasant. A deluxe King room for $200 with tax was great! The only cons: no room service, restaurant is closed "due to covid" (major eye roll) and the pool area is very small. Thankfully since we had great meals at places you can walk across the street to, it was more than ok. I also didn't like how they weren't willing to do anything special in our room for my husbands birthday other than being a dessert up when their bar opened. I was hoping for a happy birthday note or something to be in our room for arrival.

Brian M.

Yelp

A modern looking hotel located in the center of a ton of things to do, Moran Citycentre is a solid choice. I'm a sucker for free parking, and here we have it. The check-in is easy, and the only real pain we experience were finicky elevators that you have to scan your room key each time to go up and down. Even if you don't have a car to use the parking, there are tons of great food and entertainment choices all around. The on site restaurant for breakfast was solid as well. Overall, you felt it was far enough removed from the craziness of downtown, but not too far that you couldn't drive right in when you wanted. I'd stay here again if I were in this area of town.

N. J.

Yelp

I will say this is not the worst hotel I have stayed at in my life, but I will not return. While at quick glance the room looked "ok" when first walking in, I quickly noticed all the white stains on the couch (so not touching that), the bed frame stuck out around the mattress a good six inches (whacked a shin a couple of times), the shower dripped constantly, hot water was almost impossible to get in the room (had to figure out the right combination of running the shower and sink to get warm water) and the complementary breakfast was sad. The only good thing about the hotel is the ability to walk to a wide selection of restaurants. Overall, very over-priced for the quality. Save some cash and stay elsewhere!

Nicole B.

Yelp

The customer service for this hotel was 5 stars. The host and hostess were all helpful, kind, and all around great. The hotel lobby and hallway are fancier than the rooms. The rooms just fell short of what the outside exudes. We stayed in a double room which was very spacious. But, the room was outdated. The walls of the hotel are very thin. (We heard the other couple really enjoying themselves during their stay). Thankfully, we weren't in the room much during the day. This hotel has a pocket door for the bathroom, which doesn't do much for privacy in the restroom. They include bottles of water in your fee, so you can go to the front desk and ask for water anytime. The pool was nice, but A LOT smaller than the photos I've seen online. It was cute decor for the pool. It's by many shops and some food. I dont think I'll stay here again. It's kinda far from the airport, and it can use an upgrade.

Lance H.

Yelp

Delivery personnel!!!! Absolute horrible customer service at the front desk Tuesday night 11:45 PM. 07-13-2021. I'm a delivery driver that represents our customers. The customer requested me to bring his food to his door. The front desk girl was incredibly rude and unprofessional. She was a pissy little thing, probably cause she's underpaid maybe? Maybe she is having home problems and bringing them to work with her. Completely irrelevant to a customer. However, the customer I represent could not get his food delivered to his door because the front desk girl had a problem doing her job. She seemed upset because I bothered them at almost midnight. "This is why no one is willing to pay people like her more than they do. Simply because people like her think the simplest tasks should be compensated way more than they deserve. Better your own life chick. If you hate your job do not take it out on your customers. Sounds like "entitlement" to me. LOL I met a man from Norway as I walked out of the building that said the customer service is absolute "Shit"here. His words. For the entire time he lived there. Hopefully this place doesn't collapse under the shitty management too. Do better people. For your own job security, do better. "Poor employment reflects poor management." https://youtube.com/shorts/LQyydiELyN4?feature=share Delivery drivers Beware of this!!!

Greg L.

Yelp

I tried to book this hotel with a GOV rate which actually was pretty good($122). But when I went to check out they tacked on a $66 fee(destination fee)?? Bait and switch!!

Ian D.

Yelp

TERRIBLE EXPERIENCE!! Started when we pulled up and the Valet took 15 minutes to even help us. Then there was no bellman to bring all of our bags up. When when got to the front desk they said our room was not ready after I called two hours before to make sure it was ready. The front desk did not care and blew us off, when we ask for a manager they said there not one on site. They finally found a room and said it was an upgrade. When we got to the room it dirty and not well maintained. Finally we had enough and left. This hotel does not look like the pictures they advertise. This experience was the worst.

Monica F.

Yelp

Tabitha made my experience here the best it could possibly be. Without her and her friendly, kind and understanding demeanor, I don't think I would have had the same experience. She is truly a wonderful employee and I will be recommending her to all my friends and family. All my ratings are based on her help and willingness to accommodate guests not only myself but others I observed while checking in and out. Despite other reviews, this hotel was VERY clean, organized and properly brought any extra supplies to the room. Absolutely nothing bad to say here, everything was amazing and the staff was awesome! The best experience I have had staying at any hotel (and that's a lot!).

Abby N.

Yelp

Enjoyed the hotel, drinks at the fireside, and breakfast was great! We had the suite which was beautiful! Comfortable beds! We got some drinks at the hotel bar which were delicious but a bit pricey. I guess what you'd expect for a hotel bar. Breakfast was great with waffles, yogurt, and fruit.

Christine S.

Yelp

Absolutely terrible for what you think your getting. You walk down the hall and the first thing that hits you is a very musty mildew odor. The front staff lobby had many wilted and dead flower arrangements. The Jr. Suite lacked everything. The bathroom is dingy and worn. The shelves needed to be wiped down. The shower got the entire floor wet. The room decor needs updating. Nothing matches and the furniture is very worn. I got the got water for a shower but my wife did not. For this price point and location I expected better! The service was mediocre at best. We will not stay again.

Kiia K.

Yelp

My family and I loved it I mean it was so amazing all the food places and shopping we were literally in the middle of all the different plazas Great experiences

Willa C.

Yelp

Beautiful Hotel right in the Epi Center of things to do in City Center Houston. I could not ask for a better establishment!! Pool, Fireside Grill, Rooms, Amenities, ETC ALL was PHENOMENAL. If you want an upscale hotel with Free Parking (valet service offered), Free Breakfast (sorry I didn't partake, my hubby had a pastry though ), Free WiFi, Descent Gym, Free Shuttle (within 5 mile radius), Great Bellhop (Yanic was Awesome), Management and Staff were OUTSTANDING (Danny Mgr. & Jessica checked us in). We had a slight Discrepancy that isn't even worth mentioning but DANNY Made it MORE than Right! You have a customer Forever! Did I mention we didn't have to move our car?!? Everything was in walking distance. Great GREAT HOTEL

Kendall C.

Yelp

My family has been staying at this hotel for years and it has always been our go to spot when visiting Houston. Unfortunately, now that it has changed ownership, the quality has sadly gone downhill. The once beautiful furniture in the lobby has pieces that are ripped and in need of new upholstery, the carpet in our room was heavily stained, there were Tylenol pills dumped all over the floor outside of the elevator and the management allowed people to walk around the lobby in thong underwear and see-thru attire. Looks like we will be finding a new hotel for the future, which is sad because we really have enjoyed staying here in the past.

Tia B.

Yelp

Legit the most hospitable team around! I obsessed over getting a special champagne treat to my sister for her birthday who was a guest at The Moran. The team went all out to make her birthday special. !!!5 STARS!!!

Hayley M.

Yelp

I highly recommend this place.... the staff was awesome.... very welcoming & kind......everything was very clean.... hot water was not an issue.... perfect temperature.... in the room.... no complaints.... would definitely come back.... (beautiful view)..... relaxing night....

Jordyn W.

Yelp

Great, friendly staff. Amazing view & location. Prefect for a weekend getaway. Lovely decor.

Amanda B.

Yelp

Planned on a relaxing staycation for our anniversary. We walked in greeted by a cold reception desk attitude. When we got to our room the toilet was running and would not flush. Called the front desk and they said they would send someone. Decided to wait by the pool while they repaired the toilet when young kids and teenagers decided to play chicken fights and cannon balls. The pool area is quite small and this splashed all the guests in chairs. There is a sign for no unsupervised children but clearly not enforced. As we got ready for dinner the toilet still would not flush, called again and was told it just takes a long time to fill up but they could send someone up (with a tone of you are wasting our time). They completed the "repair" when we were at dinner. Came back to the toilet flushing itself every 2 minutes. Needless to say we didn't sleep much and left feeling exhausted versus rested. They refunded the resort fee (not really sure how they define resort offerings) but that was all they offered. There are too many nice places to stay nearby. Recommend looking elsewhere.

Nicole B.

Yelp

My husband just started the Texas A&M Mays MBA program so we decided to stay at The Moran for the first few days of class so he'd be close. Although none of the amenities are open the staff, especially Sophie have been so very kind and helpful! We will definitely be back.

James P.

Yelp

Very disappointing - it seems like they are running a skeleton staff and my room was not cleaned during my stay. I asked about breakfast and they basically said they don't provide and we're not very helpful about where to go in the area. Better options for the price

Lauren W.

Yelp

We picked the Moran hotel for our wedding rehearsal dinner as well as the recommended hotel for all of our out of town guests to book their stay (we had ~55 out of town guests staying at the Moran). We were overall THRILLED with our experience at the Moran. They were just coming off of a change in management right before COVID hit, and I think they had a tough year readjusting. But whatever they did, they did it right. For the rehearsal dinner, Aurora worked with my mother in law and myself to make for the rehearsal dinner everything I could hope for! The food was fantastic. I'm a bit of a food snob and I am always weary when a restaurant is preparing food for a large amount of people, but I was blown away by how delicious the 3 course meal was. 10/10. Aurora was the ideal "planner." She took care of everything that I thought was going to fall on my plate: private event signage for the RD, signage for what the bar offered, and she even put together cute little "coupons" for the private breakfast for the day after the wedding. She was overall great to work with and took a lot off my shoulders. When I booked a room for our wedding night, I was just going to book the basic room available in our hotel block but Jamal upgraded my husband and I to the presidential suite (I'm sure this is based on availability. There is only one presidential suite). That was AMAZING!! We had a huge after-party in our "honeymoon suite." That was such a nice gesture that really made the wedding *that* much better. If you are debating whether or not to host your event at the Moran, let me assure you that they will give you the perfect event! This is not a paid review and I am under no obligation to post this. I just want to spread the good word!

Laurelle C.

Yelp

Excellent hotel with many benefits! First of all, the staff is fantastic. Very helpful, courteous and accommodating. Sophie, the assistant front desk manager, was extremely helpful with accommodating us and our friends for a New Years celebration to ensure we could all enjoy the holiday festivities inside the hotel. The rooms are spacious and the hotel itself is at a perfect location to walk to food, entertainment and shopping. We will absolutely stay at The Moran again!

Maronda N.

Yelp

I got a room for just one night to celebrate my anniversary. It was a deluxe king to be exact. First off EVERYTHING was outstanding. The check in was easy and Sophie at the front desk was so kind and helpful. The room was awesome with a great view of city centre, very comfy bed, spacious, and modern. Room service was superb and even brought up a microwave for us (heads up there is no refrigerator or microwave but I'm sure they will accommodate whatever your needs are). We didn't get to all the fun stuff like the live band at night or the fire pit or pool but they also have all that cool stuff as well. If I could give them SIX stars I would. So YES...stay at the Moran if you're looking for a hotel in the Memorial area.

Asia J.

Yelp

So booked with Agoda to stay here, BAD DECISION DONT EVER BOOK WITH THEM. But the front desk & hotel staff at the Moran are BEYOND GENEROUS!! I've never stayed at a hotel with such amazing service & they made us feel so welcomed & was so patient! Staying here the 3rd to 6th and the staffs both nights were so nice. Definitely would stay here again but learned my lesson to just book directly through them. Also in a VERY nice area with shopping & dining.. yummy crepes around the corner as well :)

Tiffany A.

Yelp

Nice presentation, easy and prompt check in!!! Upon arrival the entrance/valet was blocked and we needed handicap accessible parking. The nearest parking was in the garage and as my mother and I were discussing the inconvenience of having to come back to the car after check in, a kind gentleman named Oscar (overheard) us and immediately stepped in to make our check in process as smooth as possible. Not only was he kind to gather all of our luggage from our car but he escorted us to concierge for check in. Luckily, he was patient and functioned as bellman, offering to take our baggage to our room and get us settled. It was a late night, we were exhausted and Oscar truly provided IMMACULATE, GENEROUS AND PROFESSIONAL service!! Thank you so much Oscar for taking lead and being of great service for my mother and I!!

Sarah W.

Yelp

Came to the Moran for a staycation over the weekend with my husband. They gave us a great room that had a view of City Center. Early the next morning we were woken up by a banging sound and some other noises- went to go and see what it was- it was someone taking a shower in the room near us. We went down to tell the front desk and she was very apologetic and moved us to a junior suite. It was great until we realized that it was behind the elevators and that it had an door in the room that could open to another room. Lay the next night/early morning, the occupants in the room next to us came back to their room and continued their party while trying to open our adjoining door room. We told the front desk - she was very apologetic and said she would give us a discount and would notate the account. When we checked out- we didn't get the discount and our account wasn't noted. We decided to call back in and talk to the manager as the person working the front desk had another matter to attend to. When we got ahold of them- he said he would waive the room fee for one night- never happened. They are very nice and extremely polite at this hotel, the location is great, great shipping and food to choose from. They are making the best of Covid by offering free grab and go breakfast. My knock on them was the lack of follow through.

Ebony C.

Yelp

Honestly, I wasn't impressed. My husband decided to book a one night stay so that we could have some time together with no kids or pets and spend New Year's Eve here. We've been to the hotel before the name change when it was called Hotel Sorella but never stayed, but always enjoyed the roof top and the live band. Being that we spent our first night at the Moran I was not impressed! When my husband was booking it took FOREVER to answer the phone. I called later that evening after we checked out because I realized I left my charger, so for 3 times I tried calling and NOT ONCE DID ANYONE ANSWER!!! Also, our refrigerator in the room didn't work so we couldn't store anything in the fridge...we called twice because again no one answered the first time and by the second call someone answered and we were told someone would be up to our room to replace it. No one came!! The room was...meh! I've seen better. Being that the hotel is located in a hot spot you'd think all the rooms would be pretty nice. We saw stains on the headboard and the sheets...gross! The shower floor looked like a bunch white paint was on it that they never cleaned up. The sink clogged up a few times. I'm not sure what was up with the AC unit...we had it on 67 and we both were getting hot then cold all throughout the night. You know most hotels when you stay and set it that low it's always nice and cold...not here! It just wasn't the best experience to me. I'm grateful though for the time we got to spend alone for sure but I wouldn't book there again.

@cntraveler

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13 Best Hotels in Houston for Families, Group Trips, and Business Travelers | Condé Nast Traveler

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Courtesy Hotel Sorella

The Moran CITYCENTRE

@afar

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The Best Hotels in Houston

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The Moran CITYCENTRE

@cntraveler

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The Moran CityCentre

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Courtesy Hotel Sorella

The Moran CITYCENTRE

@myboutiquehotel

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The Moran CITYCENTRE, a Design Boutique Hotel Houston, U.S.A.

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The Moran CITYCENTRE NEWLY RENOVATED

@tablethotels

8,496 Postcards · 3,271 Cities

The Moran Citycentre (Houston, Texas) 6 Hotel Reviews | Tablet Hotels

https://www.tablethotels.com/en/houston-hotels/the-moran-citycentre

The Moran CITYCENTRE NEWLY RENOVATED

H G

Google

Evelyn M.

Google

Kate D.

Google

C-Koonz P.

Google

S H.

Google

Sofia D.

Google

Ryan & Elicia H.

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Matthew D.

Google

Mark A.

Yelp

This place was excellent. Trying to go back this summer. I couldn't have had a better room, overlooking the mall and the city.

Armando V.

Yelp

Tho rooms are remodeled and very nice! It's definitely a lot cheaper than the Westin and much more around the area!

Angela W.

Yelp

Very nice hotel. Every where you go the place smells fresh. They must use a ton of air freshener. Rooms where large an best of all they were attached to the conference center

Keely G.

Yelp

Darwin H.

Yelp

So I get up to use the restroom, just to figure out, the water has been shut off!!! No warning, No Notice, just off! Just one more thing to add to the growing list of issue we had.

Joy P.

Yelp

Natalie E.

Yelp

Jamie R.

Yelp

Lisa S.

Yelp

Jo T.

Yelp

Tami M.

Yelp

Emily D.

Yelp

Brian M.

Yelp

N. J.

Yelp

Nicole B.

Yelp

Lance H.

Yelp

Greg L.

Yelp

I tried to book this hotel with a GOV rate which actually was pretty good($122). But when I went to check out they tacked on a $66 fee(destination fee)?? Bait and switch!!

Ian D.

Yelp

Monica F.

Yelp

Abby N.

Yelp

Christine S.

Yelp

Kiia K.

Yelp

My family and I loved it I mean it was so amazing all the food places and shopping we were literally in the middle of all the different plazas Great experiences

Willa C.

Yelp

Kendall C.

Yelp

Tia B.

Yelp

Hayley M.

Yelp

Jordyn W.

Yelp

Great, friendly staff. Amazing view & location. Prefect for a weekend getaway. Lovely decor.

Amanda B.

Yelp

Nicole B.

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James P.

Yelp

Lauren W.

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Laurelle C.

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Maronda N.

Yelp

Asia J.

Yelp

Tiffany A.

Yelp

Sarah W.

Yelp

Ebony C.

Yelp

The Moran Hotel CITYCENTRE

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13 Best Hotels in Houston for Families, Group Trips, and Business Travelers | Condé Nast Traveler

The Moran CityCentre

The Moran CITYCENTRE, a Design Boutique Hotel Houston, U.S.A.

The Moran Citycentre (Houston, Texas) 6 Hotel Reviews | Tablet Hotels

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13 Best Hotels in Houston for Families, Group Trips, and Business Travelers | Condé Nast Traveler

The Moran CityCentre

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The Moran Citycentre (Houston, Texas) 6 Hotel Reviews | Tablet Hotels