Genna G.
Yelp
This was recommended to us by one person and had good reviews, but it was absolutely horrible. This may be the first time online reviews have led me so wrong. The server was rude from the second she approached the table, and was annoyed with questions about the menu. When the drinks did make it to the table eventually, one of them was on ice when we ordered a shot of Jameson. I asked the server to fix the error when it was delivered. It took about 10 mins to get back to me and when it did, it was clear that the shot had sat in ice for several minutes and turned into a watered down ice cold Jameson. I thought for sure it was a mistake but the server was not returning any time soon so I brought it to the bartender to ask for him to switch it out for what I had actually ordered, a straight up shot, and he said "yeah if you pay for it." Ok, I've worked in the industry for a lot of my life, I get it people are jerks, but this was me asking him to fix his mistake. I told him I am paying for it, the thing that I ordered and he said, "you ordered a shot, I put it on ice, then I took it off the ice and sent it back to you, so there's your shot." Asked for the manager who very reluctantly fixed the issue...what?? They were not serving the steak pie, the item we specifically came to try, which was disappointing but it happens. The roasts and fish and chips were pretty bad though. So ok, horrible service, bad food.. the bill comes and there's a service charge. I ALWAYS tip, I think even on an off day, people in restaurants deserve the support, but this was an exception. The people I dined with said they were going to ask for it to be taken off the bill because of how horrible every second of our experience was. One went the manager and asked for it to be removed because of how rude the staff had been (different manager than earlier who had not been present for any of the earlier rudeness of bartender, server and lack of care from earlier manager), he asked if everything was ok and the instances of rudeness and were explained, and he agreed. Less than 10 seconds later he approached us and said that "no one was rude, no one was rude." Ok, again, whatttt is happening here? We reassured him that they were awful to us, and he reluctantly agreed to remove the service charge... toilet overflowed and bathroom was disgusting. Other tables were having to get up/ shout to server to ask her for her attention, which she ignored. Probably the worst customer experience I've ever had.