The Mountain Club on Loon - Loon Mountain Condo Resort

Stayed at this hotel 9/25-9/26 for a wedding. Was perfectly fine until I got home. Thursday it had been raining a lot and I parked in the small parking garage near the spa in the first spot against the wall, there was a large crack in the ceiling but I didn’t think anything of it. When I left I noticed that my panoramic sunroof was very dirty and looked like water had ran down my roof and passenger side door because that window was very dirty as well, still just figured rain water had came through the crack in the ceiling. After being home I didn’t check my car until Monday morning when I had to load something on the passenger side. Whatever had been running onto my car had dried yellow on my white car, I took it through a car wash and that couldn’t clean it all off. I had patches on my door frame and crime around my door that are discolored and a place on my roof that whatever this was appears to have eaten through the coatings on my two month old 2025 Nissan Rogue. I was Apple to buff out almost all of the yellow chemical that was all over my passenger side but I will have to take my car into the dealership to get an estimate to have the paint repaired. I called the resort and once I got through all their automated services I was told I was being transferred to the front desk and told they could help me better. Have a few rings I got a voicemail so I left a lengthy message and 48 hours later I haven’t gotten a call back. This garage was only one level with a handful of spots and appears to be under a maintenance building. If someone from the hotel would like to finally reach out we were staying in room 1215 on the dates listed above, you should have my husbands contact info. I’ve attached a few pics.

I don't get all the negative reviews in recent months. My wife and I had nothing but very positive interactions with the staff, and we loved all the space we got for a reasonable price. Yes, the breakfast was not the best (good quality, but didn't offer as much as we would have liked) and the parking was a bit of an effort (although very convenient, the spaces are kind of tight), but everything else was amazing for us and we will be back.

The hotel is very dated. The layout of the club rooms with the double door entrance reminds me of dorms. The air conditioning for the rooms is very loud. When I went to use a towel, it was already dirty. The parking is atrocious. The layout of the gym workout area gives off a strange vibe. The positive was the marketing of the summer special of free breakfast and dinner. We also took advantage of the free pickleball at white mountain pickleball club. The owner of WMPC was welcoming and even opened up just for us! I would recommend playing there if you choose to stay.||Overall I would not stay here again or recommend any one else stay here either.

Front desk and housekeeping staff were all so nice and the location is perfect. Our room was so comfy and had beautiful views! We loved having our windows open and listening to the river. This is one of our favorite areas in New England. We cant wait to go back! :)

Wasn't too far from twn. The service was nice and chatty. View from the room was good. Dinner was delicious. Was awesome thst thru put our comforter on the bed when they remade it

Great little spot for passing through on our roadtrip trip. It apparently is there for all the activities around it which we were not there for. Would stay there again for the activities. Loved the cookies at the reception haha. One thing wasn’t ready for was the construction where we had to get our key. Drive up to the top of the lot and walk back down the hill to our room. Then had to walk up the hill to get our luggage. A little inconvenient but whatever they had construction. Overall happy with my stay 🤗

Can I give more than a 5 star review? I was in a total pickle. A wedding and they shut off the water to my condo complex with 1 hour notice due to a leak repair. These guys rented me a room on the spot. Great price. They turned a disaster around. How can I thank ed and his team more? You guys are the best!!

We visited for Mother’s Day weekend 5-8/5-11 it was amazing. Very quiet since is off season. but it was exactly what we were looking for. Restaurant has great food and drinks. We loved the buffalo chicken wings and their Milky Way martini was delicious, Service was fenomenal. Customer service was a 10 star. We had the pleasure of meeting Ed at the front desk and he was amazing. We will definitely be coming back to visit. We loved the pool and the hot tube outside.